1. KAUSTAV KONAR
BRIEF PROFILE
I am a Front Office professional with a total experience of approximately 8 years which comprises of
experience in Sterling Holiday & Resorts (India) Limited & Mahindra Holidays & Resorts India Limited.
My present assignment is with Club Mahindra Fort Kumbhalgarh as Manager-Operations where I am
heading Front Office, Room Sales for the resort, House Keeping & Engineering & Security Administration.
My strengths include excellent communication skills, exquisite Public Relations, stupendous training
aptitude.
EXPERIENCE:
Since 04/15 till date
Manager – Operations
Reporting – Cluster Manager
Mahindra Holidays & Resorts India Limited, Gir. Gujarat. (43 Rooms)
The Mahindra Group, founded in 1996, operates 41 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
Since 08/14-03/15
Manager – Operations
Reporting – Resort Manager
Mahindra Holidays & Resorts India Limited, Kumbhalgarh. Udaipur. (68 Rooms)
Since 05/14-07/14
Manager – Operations
Reporting – Cluster Manager
Mahindra Holidays & Resorts India Limited, Nawalgarh. Rajasthan. (14 Rooms)
The Mahindra Group, founded in 1996, operates 41 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
Since 04/12-05/14
Manager – Front office
Reporting – Resort Manager
Mahindra Holidays & Resorts India Limited, Kumbhalgarh. Udaipur. (68 Rooms)
The Mahindra Group, founded in 1996, operates 41 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
Responsibilities
• Sourcing & Selection – Hiring and training team members keeping in mind cultural fitment.
• Retention Management – Creating atmosphere of team work and commitment. Work on “Every
employee Counts” concept. Imbibing Mahindra Time Share culture and tradition in every team
member.
• Employee Development and Growth – Career Progression, Succession Planning, Supervisory
Development Program, etc.

2. • Training – Managing motivational, developmental, behavioral, cultural & Operations Trainings.
Defining Induction and Orientation. Encouraging Cross Resort Training.
• Room Inventory Management and maximization of FIT business.
• Total Control of Front Office Operations.
• Preparation of Reports.
• Improvement in Guest Delight Initiatives with guest feedback monitoring with proper standards.
• Proper Audit Control with statutory requirements.
• Cliental & Travel Agent Meetings.
• Control of Departmental Expenses.
• Maintain the Post Holiday Feedback score of 4.5 for the resort Front Desk for 2012-13/2013-
14.
Achievements:
1. Won the award of Trip Advisor “Best Resort Hospitality” award for the year 2012, 2013 & 2014.
2. Certified Club Mahindra Fort Kumbhalgarh as a RCI Gold Crown resort for the year 2012-13/2013-
14.
01/12-03/12
Room Division Manager
Reporting-Resort Manager
Sterling Holiday & Resorts (India) Limited, Yercaud.Salem. (68 Rooms)
The Sterling Group, founded in 1986, operates 17 resorts in 14 scenic holiday destinations in India under
the brand luxury ‘Sterling Holiday Resorts’.
Responsibilities
• Sourcing & Selection – Hiring and training team members keeping in mind cultural fitment.
• Retention Management – Creating atmosphere of team work and commitment. Work on “Every
employee Counts” concept. Imbibing Mahindra Time Share culture and tradition in every team
member.
• Employee Development and Growth – Career Progression, Succession Planning, Supervisory
Development Program, etc.
• Training – Managing motivational, developmental, behavioral, cultural & Operations Trainings.
Defining Induction and Orientation. Encouraging Cross Resort Training.
• Room Inventory Management and maximization of FIT business.
• Improvement in Guest Delight Initiatives.
• Proper Audit Control.
• House Keeping Controls and Check Sheets.
• Cliental & Travel Agent Meetings.
03/11 – 12/11
Manager – Front office
Reporting – Resort Manager
Mahindra Holidays & Resorts India Limited, Kumbhalgarh.Udaipur. (68 Rooms)
The Mahindra Group, founded in 1996, operates 26 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
03/09 – 03/11
Asst Manager – Front office
Reporting – Resort Manager
Mahindra Holidays & Resorts India Limited, Kumbhalgarh.Udaipur. (68 Rooms)
The Mahindra Group, founded in 1996, operates 42 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
Achievements:
3. Won the award of Best Front Office Department of Club Mahindra for the Front Office
Department for Kumbhalgarh Resort for the year 2009-10.
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3. 4. Certified Club Mahindra Fort Kumbhalgarh as a RCI Gold Crown resort for the year 2009-10/2010-
11/2011-12.
Responsibilities
• Sourcing & Selection – Hiring and training team members keeping in mind cultural fitment.
• Retention Management – Creating atmosphere of team work and commitment. Work on “Every
employee Counts” concept. Imbibing Mahindra Time Share culture and tradition in every team
member.
• Employee Development and Growth – Career Progression, Succession Planning, Supervisory
Development Program, etc.
• Training – Managing motivational, developmental, behavioral, cultural & Operations Trainings.
Defining Induction and Orientation. Encouraging Cross Resort Training.
• Room Inventory Management and maximization of FIT business.
• Improvement in Guest Delight Initiatives with guest feedback monitoring with proper standards.
• Proper Audit Control with statutory requirements.
• Cliental & Travel Agent Meetings.
• Maintain the Post Holiday Feedback score of 4.5 for the resort Front Desk for 2009-10/2010-
11 & 2011-12.
01/08 – 08/08
Executive-Front Office
Reporting – Resort Manager
08/08 -02/09
Assistant Manager – Front Office
Reporting – Resort Manager
Zest @ Big Beach, Puducherry. (126 Rooms)
Zest is a sister concern property under Club Mahindra Holidays & Resorts India Limited in India with 4
properties operating in Yercaud, Kodaikanal, Puducherry and Masinagudi.
Responsibilities
• Worked as a pre-opening team member for setting up the Front Office Department of
Pondicherry.
• Set up the department with the appointment of staff.
• Preparing of Operational Expenses and Income Budget.
• Tariff Rates and ARR budget preparation and Market Survey with local corporate meetings.
07/07 – 12/07:
Management Internship Trainee (Part of Management Program)
Mahindra Holidays & Resorts India Limited, Munnar; Kerela
Mahindra Holidays & Resorts India Limited, Coorg; Tamil Nadu
Mahindra Holidays & Resorts India Limited, Goa.
05/ 05 – 10/05:
Industrial Trainee (Part of Hotel Management)
Trident Hilton (Oberoi Group of Hotels), Bhubaneswar.
EDUCATION:
• Degree in Hotel Management, specialized in Front Office, 2007
Institute for Hotel Management and Catering Technology, Bhubaneswar (Percentile – 73%)
TRAININGS UNDERTAKEN:
• Revenue Management.
• Train The Trainer Program for SOP Deployment.
• Inventory Management.
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4. • Audit Controls.
• F & B Management for non F & B Managers.
• Mahindra Quality Way.
• CREST Talisma Software.
• SAP Software.
PERSONAL INFORMATION:
Height - 5’9”
Blood Group - A (-)
Date of Birth - June 29, 1986.
Marital Status - Married.
Contact - +91 8980004410/ +91 9433236643/033-2488 0260.
Email - milonkoner@gmail.com & mithukk29@yahoo.co.in
KAUSTAV KONAR
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