A grievance refers to any form of discontent or dissatisfaction with any aspect of an organization that an employee feels is unfair, unjust, or inequitable. Grievances can be valid, invalid, expressed, or unexpressed. They arise from unmet expectations and can relate to issues like work environment, supervision, economic factors, or work groups. Effective grievance handling benefits employees, managers, and the organization by improving communication, relations, and resolving issues before they escalate. The procedure should identify, define, collect data on, analyze, solve grievances promptly, and follow up on implementations.