On March 5th, 2010 the UNH Wildcats, Whittemore School of Business, New Hampshire Division of Economic Development and Public Service of New Hampshire hosted a unique afternoon workshop at UNH aimed at building teams, developing effective leaders and stimulating innovation.
The "Wild for Innovation" workshop was developed specifically for New Hampshire business leaders and their teams, and included presentations like this one, about how businesses can partner with the UNH University Advising & Career Center, by Megan Hales.
University of North Georgia - 2015 Fall Summit Analytic CatalyticsCivitas Learning
View the slides from our partner Analytic Catalytics presentations -- our five-minute, TED-style talks where partners shared more about student success initiatives at their institutions, as well as success stories on turning insight into action with Illume.
Every job changes over time but what happens to roles and the people in them when change becomes necessary due to the accelerated evolution of an academic department? What are the intrinsic differences between generalist and specialist roles? What are their specific advantages and disadvantages? Which model works best for professional services staff, students and faculty?This interactive workshop will take participants through the process of acknowledging that change is sometimes necessary, determining what form that change should take and implementing those new structures. It will focus on the personal implications of change and how to retain control of a potentially difficult process; how communications with various stakeholders are managed; and how those involved need to be truly engaged and supportive of the process so that an effective team can be formed.
Using a real-life example to better explore these issues, participants will gain an understanding of the causes, implications and consequences of large-scale change and restructure. They will be encouraged to think about the structure of their own teams and to use the lessons we learned to help them identify any possible solutions to problems they may be facing.
As lead contributor to the organization's satisfactory academic progress policy, this presentation strived to highlight the key points of the "before" and "after" picture.
On March 5th, 2010 the UNH Wildcats, Whittemore School of Business, New Hampshire Division of Economic Development and Public Service of New Hampshire hosted a unique afternoon workshop at UNH aimed at building teams, developing effective leaders and stimulating innovation.
The "Wild for Innovation" workshop was developed specifically for New Hampshire business leaders and their teams, and included presentations like this one, about how businesses can partner with the UNH University Advising & Career Center, by Megan Hales.
University of North Georgia - 2015 Fall Summit Analytic CatalyticsCivitas Learning
View the slides from our partner Analytic Catalytics presentations -- our five-minute, TED-style talks where partners shared more about student success initiatives at their institutions, as well as success stories on turning insight into action with Illume.
Every job changes over time but what happens to roles and the people in them when change becomes necessary due to the accelerated evolution of an academic department? What are the intrinsic differences between generalist and specialist roles? What are their specific advantages and disadvantages? Which model works best for professional services staff, students and faculty?This interactive workshop will take participants through the process of acknowledging that change is sometimes necessary, determining what form that change should take and implementing those new structures. It will focus on the personal implications of change and how to retain control of a potentially difficult process; how communications with various stakeholders are managed; and how those involved need to be truly engaged and supportive of the process so that an effective team can be formed.
Using a real-life example to better explore these issues, participants will gain an understanding of the causes, implications and consequences of large-scale change and restructure. They will be encouraged to think about the structure of their own teams and to use the lessons we learned to help them identify any possible solutions to problems they may be facing.
As lead contributor to the organization's satisfactory academic progress policy, this presentation strived to highlight the key points of the "before" and "after" picture.
Leon Kelley, MBA, Vice President and Associate Provost for Student AffairsLeon Kelley
Driven senior leader with demonstrated ability to lead cross-functional and diverse teams of academics and professionals to higher levels of success in highly competitive, regulated, and fast-paced environments. Proven to drive continuous improvement and streamline business processes through use of industry best practice research and analysis, optimizing resources, and improving quality while increasing productivity. Experienced distance education leader serving needs of diverse student populations including non-traditional adult learners and military students.
Deliverology process approach used by educators to increase education performance outcomes in Unified School Districts, Community Colleges and Universities.
1. Career Overview
Core Strengths
Work Experience
KAREN J GEERKEN
C: 949-842-5627 | kjgeerken@gmail.com
Creative, solutions-oriented professional with extensive experience as a customer advocate.
Ability to work with all levels of individuals by creating a community where honest
communication and action becomes a priority. Managing time-sensitive reports and requests,
ensuring success of team and customers.
High customer service standards
Service solutions expert
Team dynamics
Conflict resolution proficiency
Superb communication skills
Strong problem solving ability
Skilled multi-tasker
Dedicated to process improvement
Dec 2015 to CurrentAdministrator, Student Services
Wagner Leadership Institute - Pasadena, CA
Responsibilities: Student services including course guidance and counseling. Improve
processes. Assist with registrar duties. Event management.
Accomplishments:
Evaluated and streamlined processes that reduced daily student assistance by 50%.
Created a SOP manual that decreased registrar training time by 50%.
Generated over $11,000 in additional Q1 2016 revenue by pursuing students who had
stopped taking courses.
Increased in-house student base by 20%.
Worked on a collaborative team to manage an in-house student base of 150 students
and a network of 20 training centers serving several thousand students.
Jun 2012 to CurrentWellness Associate, Social Entrepreneur
Mannatech - Coppell, TX
Responsibilities: Recruited a community of individuals, provided training and
mentorship. Presented PowerPoint to a local team on a monthly basis. Expanded into new
areas. Kept current on company products. Developed wellness plans for people.
Accomplishments:
Built and assisted in ongoing customer service and mentoring to a team of 35.
Assisted one-on-one to develop a wellness plan based on goals for over 70 people.
Created needed training materials and increased revenue by 20%.
Opened and established relationships in 4 new network areas including City of
Alhambra, HRock Church, Providence St. Joseph hospital and a senior care center.
Jan 2005 to Sep 2013Principal Clinical Research Associate
Boston Scientific - Marlborough, MA
Responsibilities: Monitored and audited study sites including data collection, device
reconciliation and FDA regulatory compliance. Conducted software training on electronic
case report forms. Project management including budgets, department collaboration, rapidly
resolving conflict to prevent account loss.
Accomplishments:
2. Educational Background
Technical Expertise
Promotion to Principal after two years by exceptional annual reviews.
Balanced up to 23 sites and 7 protocols (at one time) while maintaining site metrics
and protocol and report timelines.
Managed 75 sites until rollover was completed when department was outsourced,
while maintaining protocol schedules and addressing client questions and concerns.
Project Management of incoming studies, including team and budget negotiations,
reporting to FDA and leading teams of up to 30 people, 5 departments and 150 sites.
Brought 100% of non-compliant sites into compliance by establishing open
communication, identification of incorrect processes, clear action plans and
accountability.
Trained over 200 sites on protocol and FDA requirements with 98% success. Received
customer satisfaction ratings of 99%.
Trained over 30 sites on data collection software.
Bachelor of Science, Communication Disorders
Missouri State University - Springfield, Missouri
Microsoft Office: Excel, Word, PowerPoint
Accounting Software: Quickbooks
Management Software: Breeze
Operating systems: Windows, Mac OSX
Healthcare Data Collection: Medidata, Inform