Usability study_of www.soundtracktoyour.com/

Introduction A Usability Study of www.soundtracktoyour.com
by James Maclean

The current Environment
There are many on-line and off-line What is missing is a way to explore The way I have described the functionality
applications out there that can make and memories in the way that people more of memory is based on ancient greet
sort and share playlists and also allow you naturally negate them inside their heads. theory that saw its first renaissance with the
to listen to music and a usable way. Most of Where they begin at either a place or time Romans and more recently detailed in Yates,
the services out there at the moment have which provokes a cascade of other sensory Frances A. (1966). The Art of Memory.
solved the issue of musical inspiration by perceptions all at once.
having a “similar artists” portion to explore.
Similar artists features are normal governed Effective memory and more specifically
by a database comparing profiles of musical recall has a weighting towards spaces. By
taste filtered by music genres. that I mean that most of our memories are
linked more to spaces than other variable.
Some of the most popular services are: Peoples memories of time are actualy more
• Spotify conceptual than factual. For instance when
• iTunes recounting even recent events people will
often tell the story in the wrong order, the
• Deezer order of events comes out in a way that was
• Soundcloud most meaning full to them. As time goes
on this effect is transfered to larger portions
of time. A great example of this is to ask a
parent who’s children have grown up to tell
some stories about when their child was
young. They will be able to group stories
into key stages but I doubt they will be able
to accurately tell you in which order the
events happened even with vivid memories.

The current design The overall problem Aims of this study
The website is in a beta stage and would However the main problem with the site The aim of this study is to determine which
need a lot of refinement in order to attract is it does not deliver on its promise of parts of the sites basic functionality are
a large user base. associating music with memories. The usable and how users feel about using them
unique selling point of the software sounds and also if they felt any link between the
The site offers an interesting take on the like it should be able to take you on a music and memories or if they felt memories
discovery of “new” music where most other journey through places, times events and stir upon hearing a song where they able to
services interpret new music as literally peoples memories of them. What It actually record them into the site in a satisfying way.
new whereas refreshingly this site would does is show you list after list of songs. The
hopefully take that to mean new to the user lists lack meaning or any connection with a
specifically. The sites promotional video time and space.
explains their ethos of trying to rank music
based on individuals rather than traditional
measures of musical success like money
and popularity.

But the same popular songs appear time
after time on many different lists which
reduces the credibility of the content in
general.

Predicted users

Aged 40+
Because the site is aimed at exploring It is a well known phenomena that as people These older users have a similar experience
memories associated with past experiences get older they turn less and less to new to this site with radio 4’s Desert Island disks
the general user base for this site is over a music. in which guests showcase music important
certain age where you look into the past for to them and the memories that surround
musical inspiration. “it’s the natural process of popular culture them.
to weed out the worst from earlier eras,
This is evident in the current users of the and elevate the best. And just beyond the
site and also the general lack of very recent established “best” (the Beatles and Stones-
(last 1-2 years) music making the top of the level acts, in other words), there are so
charts within the site. many fine bands and albums that never got
their full due. Music buffs could spend the
rest of their lives just discovering what they
missed from their own lifetimes.”
http://www.avclub.com/articles/why-do-popculture-fans-
stop-caring-about-new-music,55805/ November 2012

Methodology

Order of events
Each session will start with an introduction Then next three tasks will follow the same The tasks will be in a random order to
where the participants will: structure but will be completed in a different counteract users learning the site as the
• sign a consent form order for each consecutive participant session continues.
• be given an overview of the study to reduce the effect of learning on the
test results. After the sessions are finished I will mark
• adjust the seating position to one they Errors, Time on Task, Task Success and
are comfortable with After the three tasks the participants will Assists whilst watching the recording of
• configure the mouse sensitivity and the then be asked to complete a final the session. This is done after as doing so
direction of the scroll wheel to one they questionnaire about the site in general. during the sessions may put participants on
are familiar with edge seeing me write something down every
• learn about the “think aloud” protocol time they make a mistake.
• complete a pre-task questionnaire
The order of tasks for each participant:
The first task will then begin with reading the
printed task card and when I am sure they First Second Third Fourth
understand the task we will begin recording Participant 1 Task 2 Task 3 Task 4
the session and work through the task. The Participant 2 Task 3 Task 4 Task 2
task be followed by a short questionnaire. Participant 3 Task 4 Task 2 Task 3
Participant 4 Task 2 Task 3 Task 4
Task 1

Users Session setup
I will aim to make the group of participants I will be using a piece of software called
as representative of the predicted users as Silverback to record the sessions. The
possible by making selections based mostly software records a head and shoulders
on age. When looking for participants I shot of the participant, audio as well as
gave a preference to people over the age capturing the screen and highlights mouse
of 30 and more preference the older they clicks. This software can be controlled with
got. But as the enjoyment of music is a a remote control which means I wont have
fairly universal thing no specific criteria are to lean over the users to pause and stop the
needed to take park in the study. recording.

To make the group more representative of The users will all use the same
the larger population I will make sure to have laptop and mouse.
an equal number of males to females.
The questionnaires will all be filled in online
via Google documents. The tabs will all be
open in the browser ready to be filled in, the
reason for doing this twofold, it helps to let
the users know what stage in the session
they are and also shows a quick reference
on the video which task the user is currently
on when scanning the footage.

4655
over 55

How do you generally buy music *
CD
11/29/12 PRE ‑ task 1
itunes

Pre-Task questions
PRE task 1
other digital
other phisical
These questions
* Required
will be asked before
Participant number * How often do you seek out music you have not heard before? * the recording starts
Filled out by test conductor
Never the aim here is to
Rarely see if there is any
Ocassionaly correlation with the
What is your gender? * All the time
information provided
Male here and how the
Female
users behave. It is
If never or rarely then why not more often? also a chance to
Other
catch any opinions
before the test starts.
What is your age? *
1824
2534
3545
4655
over 55 If occasionally or all the time then how do you find music?
11/29/12 PRE ‑ task 1
https://docs.google.com/a/jqim.co.uk/spreadsheet/viewform?formkey=dGJKZGRvNlJidm5ObU5sR… 1/2

How do you generally buy music *
CD
itunes
other digital
other phisical

Submit
How often do you seek out music you have not heard before? *
Never Powered by Google Docs
Rarely
Report Abuse Terms of Service Additional Terms
Ocassionaly
All the time

If never or rarely then why not more often?

The assist card
This card is given to the participants
before starting the first task. They will be
encouraged not to use for obvious reasons
but what I will not tell them is that if they
Need help?
do enter this role play I will count that as a
task fail as I can not imagine people would If you get stuck try to persevere, To signal you wish
as we are interested in improving to speak to the
tolerate that in the real world. help desk pick up
the experience for everyone and
this card and a
Having this card around also reminds we learn more for mistakes than telephone role play
participants that I will not answer their success. will begin.
questions whilst the task is in progress.
If you get really stuck try and find
a help area, or if you feel it is
beyond that you can make a fake
call to the help desk.

Printed task card given to participants

Task 1
Make an account with STTY
This task serves 2 functions, the first is to There will be no limit on this task and Critical path
ease the participants into the idea of being although it will be recorded it I do not
in a test situation and the “think aloud predict any significant findings in this area login / signup
protocol” so they feel warmed up and give as how to make an effective login and sign
a more natural response to the other tasks. up is a well documented affair and not the
The second function is that a lot of the focus of this study.
sites best features will be more effectively my soundtracks

explored if the user has their own account.
This is because memory is a personal thing
and I feel the participants will not commit open my voice
enough emotional to the site without
their own space on the site to express
themselves. I will ask them to create an
account and add the following info: edit profile

Task 1
• Display Name
• Bio Sign up for soundtracktoyour.com To indicate you are
finished please tell
• First Name You have decided to explore the conductor
“I’m finished”
• Last Name a new site for discovering and
• Gender sharing music.
• Country
You wish to sign up and then add
• Occupation relevant details about you to your
area within the site.


11/29/12 POST ‑ task 1
Post Task 1 questions
POST task 1 After the task users
will be asked how
* Required well the interface lets
Participant number: * them record their
to be answered by the conductor personal info and
how satisfying it was.

Overall how easy was this task? *
create a profile and add bio info
1 2 3 4 5 6 7

Easy Difficult

What do you make of the appearance of the site?
Does it appear how you expected?

How satisfied where you with the completion of this task? *
1 2 3 4 5 6 7

completely unsatisfied completely satisfied

Submit

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Task 2
Find a playlist to exercise to
Users will be given a scenario where they The reason for wanting a 20 min long playlist
have just decided upon a new exercise is that by default only the first 3 tracks Critical path
regime and heard that the right music can appear in the lists and you have to click
make all the difference. They now wish to “expand” so 3 songs generally wont be 20
soundtracks
find the right music for them to listen to mins in total length so this forces the users
whilst doing cardio vascular exercise for 20 to seek out longer playlists.
min and have turned to STTY to find music
and then buy it from iTunes. a workout
category

The function of this task is to test how easy
it is to buy music from the site as the type
preview tack
of music required is fairly well defined. i.e.
music to exercise to is nearly always uplifting
and faster paced so should downplay the
subjective decision of picking music and Task 2 buy playlist
focus on the purchasing.
Find and buy a 20 minutes playlist You will indicate
This task will have a limit of 5 mins and task to exercise to as you are just you have finished
this task when you
completion will be recorded when they click about to start a new exercise
are redirected to
the correct buy button and are redirected regime. the iTune store.
to iTunes or the dialogue box warning of
another application opening appears. You want to buy at least 20 Don’t worry you
minutes worth of appropriate wont buy anything
music to get your heart pumping by accident.
whilst you do cardio vascular
exercise.


11/29/12 POST ‑ Task 2
POST Task 2 After the task users
will be asked how
* Required satisfied they where
Participant number: * with the ease of
to be answered by the conductor completing the task
and the music they
found.
Overall how satisfied are you with the ease of completion of the task? *
1 2 3 4 5 6 7

completly unsatisfied completely satisfied

How satisfied are you with the music you selected for this task? *
1 2 3 4 5


Submit



Critical path

my soundtracks

Task 3
create
Make a playlist that reminds soundtrack

you of being 19 and share it with a friend to
congratulate them on their own 19th birthday. use search
function
This is a fairly straight forward test of
what the site is centered around, creating
meaningful playlists and sharing. The twist is
the sharing part, how the users interpret the
Task 3 add track

second part of this task will show weather
the “STY4U” (musical e-card) function is Make a playlist that reminds You will indicate
you of being 19 and send it to you have finished
recognized and used in. when the email is edit details
a friend with a message that
sent.
This task will have a limit of 3 songs in the congratulates them on their
playlist to save time and avoid salience. The 19th birthday. This is my email
person will be imaginary and they will be address. enter name

given my email address to send the result to. your friends email address is:
Time on task will end when the email is sent. “james.maclean@jqim.co.uk”
send a STY4U

enter email

enter a greeting

send

11/29/12 POST ‑ Task 3
POST Task 3 After the task users
will be asked how
* Required satisfied they where
Participant number: * with the ease of
to be answered by the conductor completing the task.

1 2 3 4 5 6 7


Submit



Task 4
Find out what music IT
professionals listen to
This task was originally meant to test one of The task will have a time limit of 3 mins as
the promises made in the promotional video. I know the answer will be ambiguous and I
“Find out what undertakers play at funerals” don’t want the participants to spend to long
Until I realised this task was impossible to looking for information that is not there.
Critical path
complete not only because of the lack of
current users to populate the database, but
also as the only way to select an occupation users > all
is to select it from a rather short list of
ambiguous professions. I had to settle on
one of the few categories that has more
than one user “technology” and picked a
Task 4 occupation >
technology

common job title that could be categorised
under it. Find out what sort of music IT You will indicate you
professionals listen to. have competed this
a profile
task when you tell the
This task is designed to find out how conductor what sort
people go about using the site to find A curious friend has recently of music you think IT
detailed information. It is also to find out asked you a burning question, professionals listen to. view
how satisfied people are with the sites what sort of music does the IT soundtracks

ability to help then find interesting musical department listen to?
information. I have picked a profession
that comes under “technology” In the task The conductor will play the part of
scenario the participants would have been your curious friend.
asked to tell a curious friend the answer to
the question. I will ask users to tell me an
answer and use that as an indicator of task
completion.

11/29/12 POST ‑ Task 4

POST Task 4
* Required After the task
they will be asked
Participant number: *
to be answered by the conductor
how credible they
considered and
satisfying the
information was and
Overall how satisfied are you with the ease of completion of the task? * how satisfied they
1 2 3 4 5 6 7 where with ease of
completion of the
task.

How credible do you feel the the site is for the information you have found? *
1 2 3 4 5 6 7

no credibility complete credibility

Submit



11/29/12 Post study questions

Post task questions
Post study questions
* Required After the 4 tasks
are complete
participants will then
be asked to rate the
site overall.

Over all how satisfied where you with the ease of using the site? *
1 2 3 4 5 6 7


Any other comments on the site in general?

Please indicate your level of agreement with this statement: *
"This site allow users to create meaning full playlists associated with memories past, present and
future."
1 2 3 4 5 6 7

strongly dissagree strongly agree

Submit



Some of the data I collected has was not These questions where to open ended and

Findings
relevant to the study so has not been shown after conducting the study I shifted the focus
here. The missing data is from the following of the study which rendered the answers to
questions: these questions irrelevant.

• What is your gender? The answers where somewhat tainted by
• What is your age? my own poor conduct. The biggest mistake
I made was not stressing the goals of the
• How do you generally buy music study which left some users feeling like they
• How often do you seek out music you would hurt my feelings if they answered
Summary have not heard before? honestly.
The site has promise but is no where near • What do you make of the appearance
usable. of the site? Does it appear how you
Initial I did not expect that task 1 would yield expected?
meaningful results but it was an are where • How satisfied are you with the music you
all users struggled with. selected for this task?
• How credible do you feel the the site is
The redesigns later in this document focus for the information you have found?
on the most common issues first.
• Any other comments on the site in
general?
The issues I have addressed are superficial
ones and I believe the site needs a more • Over all how satisfied where you with the
defined direction in general and to re-asses ease of using the site?
its core functions and goals. • Please indicate your level of agreement
with this statement: “This site allow
One user refused to carry on with the tasks users to create meaning full playlists
after getting very frustrated with the site, associated with memories past, present
he put is user name and password in a and future.”
total of 4 times and I would not say he was
being foolish at all. In fact he was a music
enthusiast, exactly the sort of person the site
should attract.

Task success data

Task success
0=fail 1=partial 2=success
2 2 2 2 2 2 2 2 2 2 2 2 2
Task 1
1 1 1 1 1 1 1 1 Task 2
Task 3
0 0 0 0 0 0 0 0 0 0 0
Task 4
Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8

Task success was recorded slightly Task 3 Participant 2 failed all the tasks due mostly
differently for each task but any task where A partial success on task 3 was recorded because of needing major assists.
users required a major assist (help desk role many times where users sent the email but
play) was marked as a fail. not using the “STY4U” (musical e-card) also Participant 4 failed the first task after needing
in one case the user sent the message to a major assist to find the area to edit the
Task 1 the wrong person. profile. The rest of the tasks failed because
The users that got a partial success where he was so frustrated by the site he refused
to do all the tasks.
ones who entered their date of birth wrong. Task 4
It was not really possible to get a partial
Task 2 success on task 4 as the answer was
A partial success on task 2 was recorded subjective.
when one user through they had bought and
album but actual purchased a single track.

Assistance data
Only one user managed to
Minor Assists resist looking at the help area
reference to help page to help them complete a task.
Nearly everyone needed to
2
look at the help to find out
where the profile area even
Task 1 was let alone how to edit it.
Task 2
1 1 1 1 1 1 1 1 1 1 1 1
With regards to task 1 most
Task 3
of the minor assists where a
Task 4
result of first the site crashing
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 upon trying to edit the profile
and then being unable to
navigate back to the profile
area form the home page .
Major Assists A couple of people needed
help desk role play
major assists, I had to step in
with participant 7 on the first
2 task as they started to get
quite upset.
Task 1
Task 2 Participant 2 needed a lot of
1 1 1 1 1
Task 3 help on all the tasks and on
Task 4 one task needed to ask me for
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
help twice on task 2.


Error data
Everyone encountered errors
Errors on the first task, when i set
deviation from critical path out the study I did not expect
to find much out on this task
16

but after seeing the results
14
there are clearly major issues
with the users initial stages
12
with the site.
10
Task
1

The repeated errors on task 1
Task
2

8
are the result of users going
Task
3
in circles again and again
6

Task
4
unable to find the profile area
4
even after consulting the help.
2

Only one user managed to
0
notice the sign-up button
Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 hidden at the bottom of the
login screen.

Total errors per task The next source of repeated
56
errors was task 3. The reason
60
for these errors was the
50 dragging function, that only
40
1 participant managed to
successfully figure out after
30 26 getting very angry.
Total errors per task
20
20
11
10

0
Task 1 Task 2 Task 3 Task 4

Time on task data
The fasted time for task 1 was 4min 58sec.
Average Time on task To take this long to figure out how to get
(error bars represent 90% confidence interval) started with the site is a big ask and would
0:00
0:01
0:02
0:04
0:05
0:07
0:08
0:10
0:11

mean alot of users will be put off at a
crucial stage.

Task 1 00:09:44

Task 2 00:05:46

Task 3 00:07:25

Task 4 00:04:17

Satisfaction data

Satisfaction
7
Completly satisfied

6

Participant 1
5

Participant 2

Participant 3 4

Participant 5
3

Participant 6

Participant 7 2

Participant 8
1
Completly unsatisfied

0

0
1
2
3
4

Unfortunately this data is not much use as This is likely the result of the participants One thing to note was I noticed this
the graph shows no correlation whatsoever. having to give feedback whilst being during the study and made these points to
recorded and also because I did not stress participants 7 and 8 who’s metrics are lower
enough the aims of the study. than most.

Table of issues
When analysing the recorded footage of the
sessions I found 40 unique usability issues.
I also noted which percipients experienced
the same issue and if issues where
experienced on different tasks.

I have given a cause and also a solution for
each issue.

I also recorded technical issues but did not
attempt to find solutions for them, except on
one case I made a suggestion. The full table
of issues can be read in the appendices.

We will now take a look at the issues found
in different areas of the site.

Issues found by 8 participants on www.soundtracktoyour.com
Issues on the Home page and genral site wide issues
The biggest problem was not being Although most people learned to live with it, not Participants Tasks
Record
Issues found by 88Cause
Issues found by area.
able to navigate to the
order
Location participants on www.soundtracktoyour.comis problem.
Description profile participants on being able to use the back button(redesign recommendation)
www.soundtracktoyour.com Solution 1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4

4 Global frustration with help balloons Help balloons obscure site and disappear before being read click to remove and tick to not show again 1 1 1 1 1 5 1 1

Help area instructs users to start the STY4U process at the home page which one user could Restructure of site navigation and repurpose of home page(see details and illustrations in
18 Global Difficulty navigating to STY4U 1 1 1
not get to main document) Participants Tasks
Participants Tasks
Remove the My Soundtracks pop out or have it only show the created soundtracks or "no
Record
Record Difficulty finding created The My Soundtracks pop out tab is not clear and shows categories that have no playlists so
19
order
Location
Location
Global Description
Description Cause
Cause Solution (redesign recommendation)
Solution (redesign created" when empty, once the user has more than a few then introduce the 4 5 1 2 3 ∑ t1 t2 t3 t4
soundtracks recommendation) 1 2 3 6 1 8 4 5 6 7 8
7 1 1 ∑ t1 t2 t3 t4
3 1 1
order soundtracks will not seem relevant also the profile area is difficult to find
sorting categories and only ones that are populated with created soundtracks, Also
1
4 Home
Global unsure if logged in
frustration with help balloons No direct balloons obscure status disappear before being read
Help indication of login site and have usernameto remove and tick to not page again
click displaythe search function to be redesigned to and turned into a more complicated 1
top right on every show 1 1 1 1 1 4 1 1 1 1
1 5 1 1
Would need
30 Global Can't search for years No support for searching via time 1 1 2 1
function in itself.
2
18 Home
Global difficulty navigating to profile
Difficulty navigating to STY4U Confusing terminology " users to start the STY4U process at the home page which one user Click username to enter profile (see 1) and repurpose of home page(see details and illustrations in 1 1 1 1 5 1
Help area instructs my soundtracks" could Restructure of site navigation 1 1 1 1
My Soundtracks drawer largely Theget to
not displayed categories are to broad to have relevance to every task but this area is always main document)Soundtracks pop out then introduce the sorting categories and only ones
Remove the My
32 Global 1 1 2 1
useless around but serves no use as the drag function is unusable. Removepopulated with created soundtracks, Also show the created soundtracks or "no
that are the My Soundtracks pop out or have it only
3 Difficulty finding created
Login / Signup Difficulty on Sign up The text Soundtracks pop out tab is not clear and shows categories that have no playlists so separate button for signup
Sign up My too small clear 1 1 1 1 1 1 1 7 1
19 Global soundtracks created" when empty, once the user has more than a not parts introduce the(see
menu rollovers should be only links to pages or specific functions few then of a function 1 1 1 3 1 1
36 Global soundtracks
Rollover is annoying Thenot seem relevant alsoand contains to much and to difficult to make it disappear
will rollover is far to large the profile area is difficult is find 1 1 2 1 1
navigation redesign) only ones that are populated with created soundtracks, Also
sorting categories and
4 Global frustration with help balloons
30 Global Settings dropdown wont go Help balloons obscure site andvia time before being read
Can't search for years
disappear click to remove and tick to not show again to be redesigned to and turned into a more complicated
Would need the search function 1 1 1 1 1 5 1 1
39 Global User are notfor searching to a toggle on and off action
No support expecting this make this a rollover or have it disappear after a second or 2
function in itself.
1 1 1 1 1
2 1
away
5 Profile can't find edit profiledrawer largely The displayed categories are to broad to have relevance to every task but this area is always"settings" and "edit profile" next to usernamethen introduce the sorting categories and only ones 1 1
My Soundtracks Edit profile is expected to be at top right with username show Remove the My Soundtracks pop out (see 1) 1 1 1 5 1
32 Global Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
11 TECH
useless around but serves no use as the drag functionnotunusable.
The regular back button on the browser does is work that are populated with created soundtracks, Also 1 1 1 1 1 1 5 1 1 1 1
2
still-work-ajax-page-loads
6 Profile CRASH “Begin creating your profile by clicking here.” link broken on profile page ? 1 1 1 1 4 1
menu rollovers should be only links to pages or specific functions not parts of a function (see
36 Global difficulty is annoying on how to The rollover is far to large and contains to much and is difficult to make it disappear
Rollover finding help 1 1 2 1 1
15 Help confusing terminology "Your VOICE" navigation redesign)
rename You VOICE with your profile at least in the help area 1 1 2 1
7 Profile CRASH
edit profile Loading animation stuck upon entering help area via top link from profile page ? 1 1 1
Settings dropdown wont go
39 Global User are not expecting this to a toggle on and off action make this a rollover or have it disappear after a second or 2 1 1 1
away
unexpected result from clicking
8 Soundtracks rank button has a magnifying glass change to button showing 2 triangles up and down 1 1 1
31 Help rank
Spelling Draw should be "drawer" in this context drawer not draw http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
Possible solution: 1 1 1
11 Global TECH The regular back button on the browser does not work 1 1 1 1 1 5 1 1 1 1
Unsure how long soundtracks
9 Soundtracks no info on length in truncated view add number of songs in playlist to truncated view and make this the button to expand 1 1 1 1 4 1
are
difficulty finding help on how to
15
1 Help
Home unsure if logged in confusing terminology "Your VOICE"
No direct indication of login status have username display top right on every page help area
rename You VOICE with your profile at least in the 1 1 1 1 2
4 1 1
edit profile
highlight search result after following link or have the search page give results in stacks titled
Disorientation from following Results pages shows links that take you to a list of soundtracks, does not appear relevant to
10 Search results by results location within the site and have the title the only link also give a summary of 1 1 1 1 4 1 1 1
search result link search
2 Home difficulty navigating to profile Confusing terminology " my soundtracks" results and optional filter orto enter profile (see 1) "tracks"
Click username pick from a category e.g. 1 1 1 1 1 5 1
31 Help Spelling Draw should be "drawer" in this context drawer not draw 1 1 1
Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
11 Global TECH The regular back button on the browser does not work If this is to be on the home page it should be smaller, and have a more subtle animation, 1 1 1
1 1 5 1 1 1 1
Frustration with the movement The movement on the homepage moves to frequently and cannon be stopped to read.still-work-ajax-page-loads
One
28 Home should change less frequently and be able to be frozen so the user can read or keep what is 1 1 2 1
1 Home unsurehome page
on the if logged in No direct indication ofthem of adverts and would have immediately left the site.
user said it reminded login status have username display top right on every page 1 1 1 1 4 1 1
SoundTrack should bethere. under "share" as extra option when selecting "by email" and less confusing
listed
12 Not noticed STY4U Confusing name "STY4U" and share function has email option 1 1 1 1 1 5 1
creation "philum" not recognized as a terminology
35 Home The reasoning behind this naming is not explained Change link title to be more descriptive 1 1
2 Home link to the video
difficulty navigating to profile Confusing terminology " my soundtracks" Click username to enter profile (see 1) 1 1 1 1 1 5 1
User entered Occupations then support for searching them alternatively a comprehensive list
Users Hard to find peoples actual
13 Categories for occupation asked for at signup are to vague of professional areas but to select this from a dropdown would not be usable as the list 1 1 1 3 1
3 Login / Signupoccupation on Sign up
Occupation Difficulty Sign up text too small clear separate button for signup 1 1 1 1 1 1 1 7 1
would be If this is to be on the home page it should be smaller, and have a more subtle animation,
to long
Frustration with the movement The movement on the homepage moves to frequently and cannon be stopped to read. One
14 Profile CRASH home page
on the "error: [object it reminded them of adverts and wouldprofile immediately left the site.
user said Object]" upon clicking "edit profile" from have page ? there. 1 1 1 3 1
Didn’t notice that had not
38 Login / Signupdifficulty findingrecognized as a
"philum" not help on how to no error feedback on terms and conditions tick box, also the tick box it quite small make the checkbox larger and add red feedback text 1 1 1
15
35 Help
Home ticked terms and conditions confusing terminology "Yourthis naming is not explained
The reasoning behind VOICE" rename You VOICE with your profile at least in the help area
Change link title to be more descriptive 1 1 2 1
1 1
edit profile video
link to the

3 Login / Signup Difficulty on Sign up Sign up text too small remove dragging feature from site as it is difficult to use on many platforms and prone to
clear separate button for signup 1 1 1 1 1 1 1 7 1
Difficulty and frustration with Dragged item jumps to right upon drag, target area to small, still allows drag when no errors even when executed well, replace with: "add > soundtrack > soundtrack cat >
16
5 Soundtracks
Profile 1 1 1 1 1 1 6 1 1 1
1 1 1
dragging edit profile
can't find soundtrack available to land to be at top right with usernamenot specific enough
Edit profile is expected on, help balloon and tool top text show "settings" and "edit profile" next to username (see 1)
Soundtrack Name" as a dropdown under add button or in the area where My Soundtracks 1 5 1
tab opens
38 Login / Signup no error feedback on terms and conditions tick box, also the tick box it quite small make the checkbox larger and add red feedback text 1 1 1
ticked terms and conditions Described by quote: "A calendar is for planning and you don’t have to plan your own date of
17 Profile Frustration with DOB input birth" The calendar starts with todays date, Also the incorrect input dialogue defines a different Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 6 1
format to the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my"

5 Profile can't find edit profile Edit profile is expected to be at top right with username
Help area instructs users to start the STY4U process at the home page which one user could Restructure of site navigation and repurposenext to username (see 1) and illustrations in
show "settings" and "edit profile" of home page(see details 1 1 1 1 1 5 1
18
7 Global
Profile Difficulty navigating to STY4U
CRASH Loading animation stuck upon entering help area via top link from profile page ? 1 1 1 1 1 1
not get to main document)

6 Profile CRASH
Difficulty finding created The“Begin creating your out tab is not clear and shows categories that have no playlists so
My Soundtracks pop profile by clicking here.” link broken on profile page ?
soundtracks created" when empty, once the user has more than a few then introduce the 1 1 1 1 4 1
19 Global 1 1 1 3 1 1
14 Profile soundtracks
CRASH will not seem relevant also the profile area is difficult to find profile page
"error: [object Object]" upon clicking "edit profile" from sorting categories and only ones that are populated with created soundtracks, Also
? 1 1 1 3 1
Restructure of site navigation (see details and illustrations in main document)
Described by quote: "A calendar is for planning and you don’t have to plan your own date of
7
17 Profile
Profile CRASH
Disorientationwith DOB input
Frustration when creating birth" The calendar stuck upontodays date, Also the incorrect from profile page
Loading animation starts with entering help area via top link input dialogue defines a different should have another stage after selecting birthday asking weather users wish to
This task ?
Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 1 1 1
1 6 1
20 STY4U clicking image of birthday instead of "create" button takes users to "tracks>party>birthday" 1 1
STY4U format to the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my" create on or see what other users have chosen first

Users Confusion with results or
21
23 Profile No indication on how or if how the results are filtered A visually Darker coloured text to replace light yellow, or outline, and possible
separate filtration area that shows which filters are active or darker background 1 1 1 2 1
14 Occupation
Profile filteringyellow text hard to read
Pale by occupation
CRASH
Not enough contrast between yellow and background
"error: [object Object]" upon clicking "edit profile" from profile page ? 1 1
1 1
1 3 1

Soundtrack My Soundtracks drawer largely The displayeda perhaps lesser known song:"error: [object: every task but this area is always
When adding categories are to broad to have relevance to Remove the My Soundtracks pop out then introduce the sorting categories and only ones
32
30 Global CRASH ? 1 1 1 2 1 1
creation useless around but serves no use as the drag function is unusable.
Object]url:/SoundTrack/<user>/AddTrack? Trackid= <track meta > that are populated with created soundtracks, Also
36 Global Rollover is annoying The rollover is far to large and contains to much and is difficult to make it disappear 1 1 2 1 1
Soundtrack cannot add song once search If you click play from the search dropdown you are given a 30 second preview and by the time navigation redesign)
33 Settings dropdown wont go put an add track to playlist button onto the preview area 1 1 1
39 creation
Global dropdown disappears this has finished the add button toggle on and off action
User are not expecting this to a has gone make this a rollover or have it disappear after a second or 2 1 1 1
away
Soundtrack Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
34
11 Global CRASH
TECH The regular back button on the player has a broken link
The buy button on the preview browser does not work ? 1 1 1 1 1
1 1 1 1 1 1
5 1
creation still-work-ajax-page-loads
8 Soundtracks difficulty finding help on how to rank button has a magnifying glass change to button showing 2 triangles up and down 1 1 1
15 Help rank confusing terminology "Your VOICE" rename You VOICE with your profile at least in the help area 1 1 2 1
edit profile

Issues on the Login / signup screen
are

remove dragging feature from site as it is difficult to use on many platforms and prone to
Difficulty and frustration with Dragged item jumps to right upon drag, target area to small, still allows drag when no
16 Soundtracks errors even when executed well, replace with: "add > soundtrack > soundtrack cat > 1 1 1 1 1 1 1 1 4 1 1 1
1 1 6 1
Nearly everyone entered a username and password and clicked
1 Home dragging logged in
unsure if soundtrack available to landstatus
No direct indication of login on, help balloon and tool top text not specific enough have username display top right on every page
Soundtrack Name" as a dropdown under add button or in the area where My Soundtracks

login befor being told appropriatehadConfusing terminology " my on www.soundtracktoyour.com username to enter profile (see 1)
Issues found tonot 8 participants soundtracks" site and then
by No info on BPM wrong by the
Disappointment with
26
2 Soundtracks
Home difficulty how they
knowing navigating profile done it Click BPM information
Adding 1 1 1 1 1 1 5 1 1
1
songs are for exercise
clikcingSoundtracks TECH button.
27
the sign up When playing a soundtrack, after the first 30 second preview is over the second song begins
?
If this is to be on the home page it should be smaller, and have a more subtle animation, 1 1 1
Frustration with the movement The the artwork,on the and artists from the first song persistcannon be stopped to read. One
but movement name homepage moves to frequently and
on the home page user said it reminded them of adverts and would have immediately left the site.
there. Participants Tasks
28 Soundtracks CRASH When clicking "tracks>9 to 5" dialogue box :"error: [object Object]" ? 1 1 1 3 1
Record
35 Location
Home Description recognized as a Cause reasoning behind this naming is not explained
"philum" not
The Solution (redesign title to be more descriptive
Change link recommendation) 1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4
1 1
order link to the video
1 Home Disorientation when creating No direct indication of login status have username display top haveon every page after selecting birthday asking weather users wish to1
This task should right another stage
20
3 STY4U Signupunsure if logged in up
Login / Difficulty on Sign Sign up image of birthday instead of "create" button takes users to "tracks>party>birthday"
clicking text too small 1 1 1
1 4 1 1 1 1
STY4U create on or see what for signup have chosen first
clear separate button other users 1 1 1 1 1 1 1 7 1
2 Home difficulty navigating to profile Confusing terminology " my soundtracks" Click username to enter profile (see 1) 1 1 1 1 1 5 1
people seem to expect it to be at the bottom, but I think that the positioning and style gives
29 STY4U sent button a little hard to find move the send button to be aligned with the creation box 1 1 2 1
users banner blindness to that area
38
3 Login / / SignupDifficulty on Sign up
Login Signup Sign up text too small on terms and conditions tick box, also the tick box it quite small
no error feedback make the checkbox larger and add red feedback text
clear separate button for signup 1 1 1 1 1 1 1 7 1 1 1 1
Confusion over if conditions
ticked terms and the recipient
37 STY4U once the email is entered on the STY4U screen the email address has a "gg_" at the beginning If it is a unique naming issue then it should be hidden from users 1 1 1
is correct
has to retype details again after
Terms and terms should be either a separate window (with a print button perhaps?) or have an accept
5
29 Profile can't find edit profile and
going back from terms Edit profilebutton on terms and conditions username
no accept is expected to be at top right with show "settings" and "edit profile" next to username (see 1) 1 1 1 1 1 5
1 1
5 Conditions
Profile can't find edit profile Edit profile is expected to be at top right with username show "settings" and the bottom or beto username (seescroll box
button at "edit profile" next a collapsible or 1) 1 1 1 1 1 5 1
conditions page

6 Profile frustration with not being able
CRASH “Begin creating your profile by clicking here.” link broken on profile page ? 1 1 1 1 4 1
the "# soundtracks" on the tracks page that indicates how many soundtracks the track features
6
22 Profile
Tracks CRASH from "tracks" over to “Begin creating your profile by clicking here.” link broken on profile page
to explore ?
Make "# soundtracks" a link to the soundtracks that the track is in 1 1 1 1 1 1 4 1 1
3
in is expected to be a link to those soundtracks
7 Profile the "soundtracks" it features in
CRASH Loading animation stuck upon entering help area via top link from profile page ? 1 1 1
13
8 Soundtracks rank button has for occupation asked for at signup are to vague
Categories a magnifying glass change toof professional areas but to selectdown
button showing 2 triangles up and this from a dropdown would not be usable as 1 list
the 1 1 1 1
1 3 1
7 Occupation
Profile occupation
rank
CRASH Loading animation stuck upon entering help area via top link from profile page ? 1 1 1
would be to long

are
14 Profile CRASH "error: [object Object]" upon clicking "edit profile" from profile page ?
1 1 1 3 1
Described by quote: "A calendar is for planning and you don’t have to plan your own date of and optional filter or pick from a category e.g. "tracks"
results
format to the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my" Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
23 Profile Pale yellow text hard to read Not enough contrast between yellow and background Darker coloured text to replace light yellow, or outline, or darker background 1 1 1
SoundTrack should be listed under "share" as extra option when selecting "by email" and less confusing
creation terminology
Confusion about what the the layout does not indicate that the functions on the profile page are only applicable to the If the main site navigation is restructured and the profile area functions placed under the
24 Profile User entered Occupations then support for be enough distinction between areas. When list 1 1 1
Users buttons on the profile page do logged in user
Hard to find peoples actual username at top right there will searching them alternatively a comprehensive viewing other
Occupation occupation
would be highlight search result after following link or have the search page give results in stacks titled
to long
14 Profile CRASH result link
search search
"error: [object Object]" upon clicking "edit profile" from profile page ? results and optional filter or pick from a category e.g. "tracks" 1 1 1 3 1

15 Help Search appears broken whenconfusing terminology "Your VOICE" rename You VOICE with your profile at least in the help area 1 1 2 1
25 Search results edit profile there is no feedback on search results profile a "nothing found when you searched for <users search>" type of message 1 1 2 1 1
no results are fund
16 SoundTrack
Soundtracks should be listed under "share" as extra option when selecting "by email" and less confusing 1 1 1 1 6
1 1 1 1
12 Not noticed STY4U
dragging Confusing name "STY4U" and share function has email option
soundtrack available to land on, help balloon and tool top text not specific enough Soundtrack Name" as a dropdown under add button or in the area where My Soundtracks 1 1 1 1 1 5 1
tab opens

Soundtrack Described adding a perhaps lesser known song:"error: [object: to plan your own date of
When by quote: "A calendar is for planning and you don’t have
30
17 Profile CRASH
Frustration with DOB input birth" The calendar starts with todays date, Also the incorrect <track meta > ? 1 1 2 1 1
creation Object]url:/SoundTrack/<user>/AddTrack? Trackid= input dialogue defines a different Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 6 1

Soundtrack cannot add song once search If area instructs users to start the STY4U process atare given a 30 secondone user could the time
Help you click play from the search dropdown you the home page which preview and by Restructure ofan add track toand repurpose of home page(see details and illustrations in
33
18 Global Difficulty navigating to STY4U put site navigation playlist button onto the preview area 1 1
1 1 1 1
creation dropdown disappears not this to finished the add button has gone
get has main document)

Soundtrack Remove the My Soundtracks pop out or have it only show the created soundtracks or "no
34 CRASH The buy button on the preview player has a broken link ? 1 1 1
creation Difficulty finding created The My Soundtracks pop out tab is not clear and shows categories that have no playlists so soundtracks created" when empty, once the user has more than a few then introduce the
19 Global 1 1 1 3 1 1
soundtracks will not seem relevant also the profile area is difficult to find sorting categories and only ones that are populated with created soundtracks, Also
unexpected result from clicking Restructure of site to button showing 2 triangles up and down document)
8 Soundtracks rank button has a magnifying glass change navigation (see details and illustrations in main 1 1 1
rank
Disorientation when creating This task should have another stage after selecting birthday asking weather users wish to
20 STY4U clicking image of birthday instead of "create" button takes users to "tracks>party>birthday" 1 1 1
STY4U create on or see what other users have chosen first
are
21 No indication on how or if how the results are filtered A visually separate filtration area that shows which filters are active and possible 1 1 2 1
Occupation filtering by occupation

My Soundtracks drawer largely The displayed categories are to broad to have relevance to every task but this area is always Remove the My Soundtracks pop out then introduce the sorting categories and only ones
32 Global 1 1 2 1
useless around but serves no use as the drag function is unusable. that are populated with created soundtracks, Also
navigation redesign)
away


15 Help confusing terminology "Your VOICE" rename You VOICE with your profile at least in the help area 1 1 2 1
edit profile


Issues on profile screen
1 Home unsure if logged in No direct indication of login status have username display top right on every page 1 1 1 1 4 1 1

Alot of people where fustrated by the date The task was made alot more dofficult by
of birth input starting with todays date.
2 Home difficulty navigating to profile
the crashes mentioned below, fixingtothese (see 1)
Confusing terminology " my soundtracks" Click username enter profile 1 1 1 1 1 5 1

Frustration with the movement The movement on the homepage moves to frequently and cannon be should be a high priority as
technical errors stopped to read. One If this is to be on the home page it should be smaller, and have a more subtle animation,
Most people could not find how to edit the
on the home page
it put most users in a situation where they
user said it reminded them of adverts and would have immediately left the site.
there.

profile easily. link tofound by a participantsnaming iswww.soundtracktoyour.com link title to be more descriptive
35 Home
"philum" not recognized as
Issues the video 8 The reasoning behind this on would have given up on the Change
not explained task. 1 1

3 Login / Signup Difficulty on Sign up Sign up text too small clear separate button for signup 1 1 1 1 1 1 1 7 1

Didn’t notice that had not Participants Tasks
Record ticked terms and conditions
Location Description Cause Solution (redesign recommendation) 1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4
order
5 Profile can't find edit profile Edit profile is expected to be at top right with username show "settings" and "edit profile" next to username (see 1) 1 1 1 1 1 5 1

3
6 Login / Signup Difficulty on Sign up
Profile CRASH Sign up textcreating your profile by clicking here.” link broken on profile page
“Begin too small clear separate button for signup
? 1 1 1 1 1 1 1 7 1 1
1 1 1 4 1


7 Profile CRASH Loading animation stuck upon entering help area via top link from profile page ? 1 1 1

14 Profile CRASH "error: [object Object]" upon clicking "edit profile" from profile page ? 1 1 1 3 1
17 Profile unexpected result from clicking
Frustration with DOB input rank button has a magnifying glass todays date, Also the incorrect input dialogue defines a different toReplace date of 2 triangles up and dropdowns for day month and year
8 Soundtracks birth" The calendar starts with change button showing birth input with 3 down 1 1 1 1 1 1 1 1 6 1
1
rank
23 Profile Pale yellow text hard to read
are Not enough contrast between yellow and background Darker coloured text to replace light yellow, or outline, or darker background 1 1 1

Disorientationabout following
Confusion from what the Results layout showsnot indicate that the functions on the profile page are only applicable to the
the pages does links that take you to a list of soundtracks, does not appear relevant to
10
24 Search results
Profile by resultsIf the main site the site and is restructured and the profilegive a functions of
location within navigation have the title the only link also area summary placed under the
1 1 1 1 1 4 1 1 1 1 1
search result link profile page do logged in user
buttons on the search
results and optional filter or right from a will be enough distinction between areas. When viewing other
username at top pick there category e.g. "tracks"
Disorientation from following Results pages shows links that take you to a list of soundtracks, does not appear relevant to solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
Possible
11
10 Global results TECH
Search The regular back button on the browser does not work by results location within the site and have the title the only link also give a summary of 1 1 1
1 1 1 1 5 1 1 1 1
1 1 4 1 1 1
search result link search still-work-ajax-page-loads
results and optional filter or pick from a category e.g. "tracks"
25 creation results Search appears broken when there is no feedback on search results
Search terminology
profile a "nothing found when you searched for <users search>" type of message 1 1 2 1 1
no results are fund
Occupation
SoundTrack occupation
12 Not noticed STY4U Confusing name "STY4U" and share function has email option would be should be listed under "share" as extra option when selecting "by email" and less confusing
to long 1 1 1 1 1 5 1

Soundtrack difficulty finding help on how to When adding a perhaps lesser known song:"error: [object:
30
15 Help CRASH confusing terminology "Your VOICE" ?
rename You VOICE with your profile at least in the help area 1 1 1
2 1 1 2 1 1
creation edit profile Object]url:/SoundTrack/<user>/AddTrack? Trackid= <track meta >

Soundtrack cannot add song once search If youitem jumps from the search dropdown you are given allows drag when no and by the time
Difficulty and frustration with Dragged click play to right upon drag, target area to small, still a 30 second preview errors even whenadd track to playlist button onto the preview area
33
16 Soundtracks put an executed well, replace with: "add > soundtrack > soundtrack cat > 1 1 1
1 1 1 1 6 1 1 1 1
creation dropdown disappears
dragging this has finished the add button has gone
soundtrack available to land on, help balloon and tool top text not specific enough Soundtrack Name" as a dropdown under add button or in the area where My Soundtracks
tab opens
Soundtrack
creation Described by quote: "A calendar is for planning and you don’t have to plan your own date of
format to button has a magnifying glass
8 Soundtracks rank the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my" change to button showing 2 triangles up and down 1 1 1
rank
are
Difficulty finding created The My Soundtracks pop out tab is not clear and shows categories that have no playlists so soundtracks created" when empty, once the user has more than a few then introduce the
19 Global 1
remove dragging feature from site as it is difficult to use on many platforms and prone to 1 1 3 1 1
Difficulty and frustration with will not seem relevant alsoto right upon drag, targetto findto small, still allows drag when no sorting categories and only ones that are populated with created soundtracks, Also
soundtracks Dragged item jumps the profile area is difficult area

Confusion about what the the layout does not indicate that the functions on the profile page are only applicable to the If the main site navigation is restructured and the profile area functions placed under the
24 Profile 1 1 1
buttons on the profile page do logged in user username at top right there will be enough distinction between areas. When viewing other
10
14 Search results CRASH
Profile "error: [object Object]" upon clicking "edit profile" from profile page by results location within the site and have the title the only link also give a summary of
? 1 1 1 1 1 1 3 1 1 1 1
4
17 Profile Frustration with DOB input
Search appears broken when birth" The calendar starts with todays date, Also the incorrect input dialogue defines a different Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 6 1
25 Search results there is no feedback on search results profile a "nothing found when you searched for <users search>" type of message 1 1 2 1 1
no results are fund format to the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my"

23 Profile
SoundTrack Pale yellow text hard to read Not enough contrast between yellow and background Darker coloured under "share" as extra option when selecting "by email" and less confusing
should be listed text to replace light yellow, or outline, or darker background 1 1 1
Confusion about what the the layout does not indicate that the functions on the profile page are only applicable to theIf the main site navigation is restructured and the profile area functions placed under the
24 Profile 1 1 1
Soundtrack buttons on the profile page do logged in user
When adding a perhaps lesser known song:"error: [object: username at top right there will be enough distinction between areas. When viewing other

Issues on the soundtracks and tracks screens
30

10
creation
Search results
CRASH
Disorientation from following
Object]url:/SoundTrack/<user>/AddTrack? Trackid= <track meta >
Results pages shows links that take you to a list of soundtracks, does not appear relevant to
?
by results location within the site and have the title the only link also give a summary of 1 1
1

1
1

1
2 1 1

4 1 1 1
If you click play from the search dropdown you are given a 30 second preview and by the time results and optional filter or pick from a category e.g. "tracks"
The dragging of songs into a soundtrack
33
Soundtrack
creation
cannot add song once search
dropdown disappears Users where not sure how long the
this has finished the add button has gone
put an add track to playlist button onto the preview area 1 1 1
Search appears broken when
is a major issue as only 1 person of the 8
25 Search results
Soundtrack no results are fund soundtracks where and many asumed all you searched for <users search>" type of message
there is no feedback on search results profile a "nothing found when 1 1 2 1 1
managed to successfully use it and only
creation
SoundTrack
the soundtracks where only should be listed under "share" as extra option when selecting "by email" and less confusing
3 songs long.
unexpected STY4U
Not noticed result from clicking Confusing namea"STY4U" andglass function has email option
after several failed attempts.
12
8 Soundtracks
creation rank
rank button has magnifying share change to button showing 2 triangles up and down
terminology
1
1 1 1 1 1 1
5 1 1

30 Issues found by 8 participants on Not Trackid= <track metaeventualy found number of songs in playlist to truncated view and make this the button to expand
Soundtrack
Unsure
CRASH how long soundtracks www.soundtracktoyour.com the button to
everyone
When adding a perhaps lesser known song:"error: [object:
? 1 1 2 1 1
9 Soundtracks
creation
are
no info on length in truncated view
expand the soundtrack to itsadd length.
Object]url:/SoundTrack/<user>/AddTrack? >
full 1 1 1 1 4 1

Soundtrack cannot add song once search If you click play from the search dropdown you are given a 30 second preview and by the time remove dragging feature from site as it is difficult to use on many platforms and prone to
33 Difficulty and frustration with Dragged item jumps to right upon drag, target area to small, still allows drag when no put an add track to playlist button onto the preview area 1 1 1
16 creation
Soundtracks dropdown disappears this has finished the add button has gone errors even when executed well, replace with: "add > soundtrack > soundtrack cat > 1 1 1 1 1 1 6 1 1
dragging soundtrack available to land on, help balloon and tool top text not specific enough Participants Tasks
Record Soundtrack Disappointment with not
34 Location Description
CRASH Cause buy button on the preview player has a broken link
Theinfo on BPM Solution (redesign recommendation)
? 1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4
1 1
26
order Soundtracks
creation knowing how appropriate No Adding BPM information 1 1 1 1
1 Home unsure if are for exercise
songs logged in No direct indication of login status have username display top right on every page 1 1 1 1 4 1 1
unexpected result from clicking When playing a soundtrack, after the first 30 second preview is over the second song begins
8
27 Soundtracks
Soundtracks TECH rank button has a magnifying glass change to button showing 2 triangles up and down
? 1 1 1
1 1
1
rank but the artwork, name and artists from the first song persist

28 Soundtracks CRASH
Unsure how long soundtracks When clicking "tracks>9 to 5" dialogue box :"error: [object Object]" ? 1 1 1 3 1
9
3 Soundtracks
Login / Signup Difficulty on Sign up Sign up texton length in truncated view
no info too small clear separate number ofsignup in playlist to truncated view and make this the button to expand 1 1
add button for songs 1 1 1 1 1 7 1
1 1 1 4 1
are

20
4 STY4U
Global frustration with help balloonsHelp balloons obscurebirthday disappear before being read
clicking image of site and instead of "create" button takes users to "tracks>party>birthday" to remove and tick to not show from site as it is difficult to use on many platforms and prone 1
click remove dragging feature again 1 1 to 1 1 5 1 1
1 1 1
STY4U
Difficulty and frustration with Dragged item jumps to right upon drag, target area to small, still allows drag when no create on or see what other users have chosen first
16 Soundtracks errors even when executed well, replace with: "add > soundtrack > soundtrack cat > 1 1 1 1 1 1 6 1 1
dragging soundtrack available to land on, help balloon and tool top text not specific enough
5
29 Profile
STY4U can't find edit profile hard to find people is expected to be it to be at the bottom, but I think that the positioning and style gives "settings" and sendprofile" next to aligned with the creation box
sent button a little not Edit profile seem to expect at top right with username show move the "edit button to be username (see 1) 1 1 1 1 1 5 1
1 1 2 1
Disappointment with
26 Soundtracks knowing how appropriate No info on BPM Adding BPM information 1 1 1
6 Profile CRASH are for exercise
songs “Begin creating your profile by clicking here.” link broken on profile page ? 1 1 1 1 4 1
Confusion over if the recipient
is correct When playing a soundtrack, after the first 30 second preview is over the second song begins
27
7 Soundtracks CRASH
Profile TECH Loadingthe artwork, name and artists from areafirst top link from profile page ? 1 1 1 1 1
but animation stuck upon entering help the via song persist ? 1
Terms and unexpected result from clicking terms should be either a separate window (with a print button perhaps?) or have an accept
29
8 Soundtracks going back from terms and rank button has a magnifying glass conditions
no accept button on terms and change to?buttonat the bottom or be upcollapsible or scroll box 1 1 1
28 Soundtracks rank
Conditions CRASH When clicking "tracks>9 to 5" dialogue box :"error: [object Object]" button showing 2 triangles a and down 1 1 1 1 1 1 3 1
conditions page

frustration with not being able
9 Soundtracks Disorientation when creating no info on length in truncated view
the "# soundtracks" on the tracks page that indicates how many soundtracks the track add number oftask should have another stage after selecting birthday asking weather users wish to
features This songs in playlist to truncated view and make this the button to expand 1 1 1 1 4 1
20
22 STY4U
Tracks are explore from "tracks" over to clicking image of birthday instead of "create" button takes users to "tracks>party>birthday"
to Make "# soundtracks" a link to the soundtracks that the track is in 1 1 1 1
3 1 1
STY4U in is expected to be a link to those soundtracks create on or see what other users have chosen first
the "soundtracks" it features in
10 Search results
Disorientation from following people seem to links that take at the bottom, but I think that the positioning and style by resultsUser entered Occupationshave the title the only link also give a summary ofa comprehensive list
Results pages showsexpect it to be you to a list of soundtracks, does not appear relevant to gives then support for searching them alternatively
29 Users
STY4U Hard to find a
search result
peoples actual
sent buttonlinklittle hard to find
search move the sendthe site and aligned with the creation box
location within button to be 1 1 1 1 4 1 1 1 1
1 2 1
13 users banner blindness to asked for at signup are to vague
Categories for occupation that area of professional areas but to select this from a dropdown would not be usable as the list 1 1 1 3 1
Occupation occupation results and optional filter or pick from a category e.g. "tracks"
would be to long
Confusion over if the recipient Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
37
11 STY4U
Global TECH Theonce the email is entered on the STY4Unot workthe email address has a "gg_" at the beginning If it is a unique naming issue then it should be hidden from users
regular back button on the browser does screen 1 1 1 1 1 1
5 1 1 1 1 1 1
is correct still-work-ajax-page-loads

SoundTrack
Terms and should beterms should be eitherextra option when selecting "by email" and less confusing
listed under "share" as a separate window (with a print button perhaps?) or have an accept
12
29 Not noticed STY4U terms and Confusing name "STY4U" terms andfunction has email option
going back from no accept button on and share conditions 1 1 1 1 1 5
1 1 1 1
creation
Conditions terminology
button at the bottom or be a collapsible or scroll box
conditions page
Users Hard to find peoples actual able
frustration with not being
13 Categories soundtracks" on the trackssignup that to vague how many soundtracks the track of professional areas but to select this from a dropdown would not be usable as the list
the "# for occupation asked for at page are indicates features 1 1 1 3 1
22 Occupation
Tracks occupation from "tracks" over to
to explore Make "# soundtracks" a link to the soundtracks that the track is in 1 1 1 3 1
in is expected to be a link to those soundtracks would be to long
14 Profile CRASH "error: [object Object]" upon clicking "edit profile" from profile page ? 1 1
User entered Occupations then support for searching them alternatively a comprehensive list 1 3 1
15 Help confusing terminology "Your VOICE" would be to long
rename You VOICE with your profile at least in the help area 1 1 2 1
edit profile

16 Soundtracks 1 1 1 1 1 1 6 1 1
dragging soundtrack available to land on, help balloon and tool top text not specific enough Soundtrack Name" as a dropdown under add button or in the area where My Soundtracks
tab opens



19 Global 1 1 1 3 1 1

ticked terms and conditions




Issues on the soundtrack creation screen
Many users reviced only a partial completion is for planning and you don’t have to plan your own date of
Described by quote: "A calendar
on task Profile sending aDOB input birth" Thethe accepted one i.e.todays date, Also the incorrect"did-mm-my" defines a different
17
3 for Frustration with playlistformat toemailstarts with "did/mm/yyyy" when actually input dialogue
via calendar and Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 6 1

not through the more apropiate STY4U.

Users when straight about whatpagemail icon to indicate on www.soundtracktoyour.com main at top right there will be enough distinction between areas. When viewing other
24
Issues foundthe 8 participants
Profile
Confusion for the the layout does not
by do logged in user
buttons on the profile
that the functions on the profile page are only applicable to the If the
username
site navigation is restructured and the profile area functions placed under the
1 1 1

share their playlist. from following Results pages shows links that take you to a list of soundtracks, does not appear relevant to highlight search result after following link or have the search page give results in stacks titled
Disorientation
Participants Tasks
25
Record Search results there is no feedback on search results profile a "nothing found when you searched for <users search>" type of message 1 1 2 1 1
Location Description fund
no results are Cause Solution (redesign recommendation) 1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4
order

Soundtrack When adding a perhaps lesser known song:"error: [object:
3
30 Login / Signup Difficulty on Sign up
CRASH Sign up text too small clear separate button for signup
? 1 1 1 1 1 1 1 7 1
1 1 2 1 1
creation Object]url:/SoundTrack/<user>/AddTrack? Trackid= <track meta >

Soundtrack cannot add song once search If you click play from the search dropdown you are given a 30 second preview and by the time
33 put an add track to playlist button onto the preview area 1 1 1
creation dropdown disappears this has finished the add button has gone
Soundtrack
6 creation
Profile CRASH “Begin creating your profile by clicking here.” link broken on profile page ? 1 1 1 1 4 1

8
7 Soundtracks CRASH
Profile rank button has a magnifying glass
Loading animation stuck upon entering help area via top link from profile page ? change to button showing 2 triangles up and down 1 1 1 1 1 1
rank
rank
are
are
16 Soundtracks highlight search even whenfollowing link or have the with: "add > give results in stacks titled cat >
errors result after executed well, replace search page soundtrack > soundtrack 1 1 1 1 1 1 6 1 1
dragging
Disorientation from following Results pages shows linksto land on, help a list of soundtracks, does not appear relevant to
soundtrack available that take you to balloon and tool top text not specific enough
10 Search results by resultsSoundtrack Name" as and have the title theadd button orgive a summary of My Soundtracks 1
location within the site a dropdown under only link also in the area where 1 1 1 4 1 1 1
Disappointment with not results and optional filter or pick from a category e.g. "tracks"
songs are for exercise Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
When playing a soundtrack, after the first 30 second preview is over the second song begins
27 Soundtracks TECH ? 1 1 1
but the artwork, name and artists from the first song persist
20 STY4U clicking image of birthday instead of "create" button takes users to "tracks>party>birthday" be to long
would 1 1 1
difficulty finding help on how to users banner blindness to that area
edit profile
is correct remove dragging feature from site as it is difficult to use on many platforms and prone to
16 Soundtracks 1 1 1 1 1 1 6 1 1
draggingretype details again after
has to soundtrack available to land on, help balloon and tool top text not specific enough Soundtrack Name" as a dropdown under add button or in the area where My Soundtracks
29 going back from terms and no accept button on terms and conditions tab opens 1 1 1
Conditions button at the bottom or be a collapsible or scroll box
conditions page
17 Profile Frustration with DOB input able the "#calendar starts on the tracks page that indicates how many soundtracks different Replace date of birth input with 3 dropdowns for day month and year
frustration with not being birth" The soundtracks" with todays date, Also the incorrect input dialogue defines a the track features 1 1 1 1 1 1 6 1
22 Tracks to explore from "tracks" over to
formatis expected to be a link "did/mm/yyyy" when actually "did-mm-my" Make "# soundtracks" a link to the soundtracks that the track is in 1 1 1 3 1
in to the accepted one i.e. to those soundtracks
Help area instructs users to start the STY4U process at the home page which one user could User entered Occupations then support for searching them alternatively a comprehensive list
Restructure of site navigation and repurpose of home page(see details and illustrations in
18 Users
Global Hard to find peoples actual
Difficulty navigating to STY4U 1 1 1
13 not get to
Categories for occupation asked for at signup are to vague main document)
of professional areas but to select this from a dropdown would not be usable as the list 1 1 1 3 1
would be to long
19 Global 1 1 1 3 1 1


no results are fund


30 CRASH ? 1 1 2 1 1


Issues on the STY4U creation screen
34
Soundtrack
creation
CRASH The buy button on the preview player has a broken link ? 1 1 1

Only 3 users found this screenrank buttononemagnifying glass Only the yonger people figured out what 2 triangles up and down
8 Soundtracks
unexpected result from clicking and
rank
has a of change to button showing 1 1 1

them needed to look at the help several a “STY4U” stood for, I belive this is due to
times and also are
9 Soundtracks enter the helpdesk on length in truncated view peoples ability to abstract slowly diminishingtruncated view and make this the button to expand
no info roleplay add number of songs in playlist to 1 1 1 1 4 1

to find it. past the age of around 21. remove dragging feature from site as it is difficult to use on many platforms and prone to
16 Soundtracks
Difficulty and frustration with http://www.inclusivedesigntoolkit.com/betterdesign2/well, replace with: "add > soundtrack > soundtrack cat >
Dragged item jumps to right upon drag, target area to small, still allows drag when no
errors even when executed 1 1 1 1 1 1 6 1 1
UCthinking/thinking.html#p50
Of the 2Soundtracksfound how on their own,onone senton
who knowing it appropriate 8 participants
Issues found by www.soundtracktoyour.com Name" as a dropdown under add button or in the area where My Soundtracks
Soundtrack
Disappointment with not
26 No info BPM Adding BPM information 1 1 1
the birthday messageexercise wrong person.
songs are for to the
Participants Tasks
Record
28 Soundtracks Description
CRASH
Location Cause clicking "tracks>9 to 5" dialogue box :"error: [object Object]"
When ?
Solution (redesign recommendation) 1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4 3 1
1 1 1
order
3 Login / Signup Difficulty on Sign up users banner blindness to that area
Sign up text too small clear separate button for signup 1 1 1 1 1 1 1 7 1

4 Global is correct
frustration with help balloons Help balloons obscure site and disappear before being read click to remove and tick to not show again 1 1 1 1 1 5 1 1

5
Terms and
Profile can't findbackprofileterms and Editno accept button on termstop right with username
terms should be either a separate window (with a print button perhaps?) or have1an accept 1 1
29 going edit from profile is expected to be at and conditions show "settings" and "edit profile" next to username (see 1) 1 1 5 1
1 1 1
conditions page
22 Tracks to explore from "tracks" over to Make "# soundtracks" a link to the soundtracks that the track is in 1 1 1 3 1
7 Profile CRASH Loading expected to be upon entering help area via top link from profile page
in is animation stuck a link to those soundtracks ? 1 1 1
unexpected result from clicking User entered Occupations then support for searching them alternatively a comprehensive list
8 Users
Soundtracks Hard to find peoples actual rank button has a magnifying glass change to button showing 2 triangles up and down 1 1 1
13 rank Categories for occupation asked for at signup are to vague of professional areas but to select this from a dropdown would not be usable as the list 1 1 1 3 1
would be to long
are




would be to long


edit profile

16 Soundtracks 1 1 1 1 1 1 6 1 1
tab opens



19 Global 1 1 1 3 1 1


Participants Tasks
Record
Issues on the help screen
order

The keyGlobal
18 issue with the help area get to instructs users to start the STY4U process at the home page which one user could
Difficulty navigating to STY4U
not
was the
Help area Restructure of site navigation and repurpose of home page(see details and illustrations in
main document)
1 1 1

terminology used when referencign the pop out tab is not clear and shows categories that have no playlists so
19 Global
Difficulty finding created The My Soundtracks
soundtracks created" when empty, once the user has more than a few then introduce the 1 1 1 3 1 1
profile. soundtracks will not seem relevant also the profile area is difficult to find
sorting categories and only ones that are populated with created soundtracks, Also
Would need the search function to be redesigned to and turned into a more complicated
function in itself.

32 Global IssuesSoundtracks drawer largely participantsareon www.soundtracktoyour.comare populated with created soundtracks, Also the sorting categories and only ones
My
found by 8 around but serves no use as thebroadfunction relevance to every task but this area is always Remove the My Soundtracks pop out then introduce
useless
The displayed categories to
drag
to have
is unusable. that
1 1 2 1

away
Participants Tasks
Record Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button-
11 Location
Global Description
TECH Cause regular back button on the browser does not work
The Solution (redesign recommendation) 1 2 3 4 5 1 7 1 ∑ t1 t2 t3 t4
6 8 1 1 1 5 1 1 1 1
order still-work-ajax-page-loads
edit profile

31
3 Help Spelling
Login / Signup Difficulty on Sign up Draw should be "drawer" in this context
Sign up text too small clear separate button draw
drawer not for signup 1 1 1 1 1
1 1 1 7 1 1 1


If this is to be on the home page it should be smaller, and have a more subtle animation,
7 Profile Frustration with the movement The movement on the homepage help area via top link from cannon be stopped to read.?One
CRASH Loading animation stuck upon entering moves to frequently and profile page 1 1 1
there.
8 Soundtracks "philum" not recognized as a rank button has a magnifying glass change to button showing 2 triangles up and down 1 1 1
35 Home rank The reasoning behind this naming is not explained Change link title to be more descriptive 1 1
link to the video
9
3 Soundtracks
Login / Signupare
Difficulty on Sign up no info on length too small view
Sign up text in truncated add number of songs in playlist to truncated view and make this the button to expand
clear separate button for signup 1 1 1 1 1 1 4
1 1 1 1 1 7 1
1

search result link
Didn’t notice that had not search
38 Login / Signup no error feedback on terms and conditions tick box, also the tick box it quite small results and optional checkbox larger a category e.g. "tracks" text
make the filter or pick from and add red feedback 1 1 1

5 SoundTrack
Profile can't find edit profile Edit profile is expected to be at top right with username should beshow "settings" and as extra option when selecting "by email" and less confusing
listed under "share" "edit profile" next to username (see 1) 1 1 1 1 1 5 1

6
13 Profile CRASH Categories for occupation profile for at signuphere.” link broken on profile page
“Begin creating your asked by clicking are to vague ?
of professional areas but to select this from a dropdown would not be usable as the list 1 1 1
1 3 1 1 11 4 1
would be to long

7 Profile CRASH
difficulty finding help on how to Loading animation stuck upon entering help area via top link from profile page ? 1 1 1
edit profile

14 Profile Difficulty and frustration with
CRASH Dragged item jumps to right upon clicking "edit profile" fromstill allows drag when no
"error: [object Object]" upon drag, target area to small, profile page errors even when executed well, replace with: "add > soundtrack > soundtrack cat >
? 1 1 1 3 1
16 Soundtracks 1 1 1 1 1 1 6 1 1
tab opens
Confusion about what the not get to
the layout does not indicate that the functions on the profile page are only applicable to the document)
main If the main site navigation is restructured and the profile area functions placed under the
24 Profile 1 1 1
buttons on the profile page do logged in user username at top right there will be enough distinction between areas. When viewing other
Difficulty finding created The My Soundtracks pop out tab is not clear and shows categories that have no playlists so soundtracks created" when result after following link or have the search page give results in stacks titled
highlight search empty, once the user has more than a few then introduce the
19 Global Disorientation from following Results pages shows links that take you to a list of soundtracks, does not appear relevant to 1 1 1 3 1 1
10 Search results soundtracks will not seem relevant also the profile area is difficult to find by results location within the site and have the title the only link also give a summary of
sorting categories and only ones that are populated with created soundtracks, Also 1 1 1 1 4 1 1 1

there.
"philum" not recognized as a
link to the video




Issues on the search results screen

A lot of users where confused by the results
of their serchest using the search feild at the entering help area via top link from profile page
7 Profile CRASH Loading animation stuck upon ? 1 1 1

top of the page.

17 Profile
Issues found by 8 participants on fordate, Also and incorrect input dialogueyour ownadate of Replace date of birth input with 3 dropdowns for day month and year
Frustration with DOB input
Described by quote: "A calendar is
www.soundtracktoyour.com
birth" The calendar starts with todays
planning
the
you don’t have to plan
defines different 1 1 1 1 1 1 6 1

Participants Tasks
Record Confusion about what the
24 Location
Profile Description Causelayout does not indicate that the functions on the profile page are only applicable to the
the If the main site navigation is restructured and the profile area functions placed under the 4 5 6 7 8 ∑ t1 t2 t3 t4
Solution (redesign recommendation) 1 2 3 1 1 1
order buttons on the profile page do logged in user username at top right there will be enough distinction between areas. When viewing other
2 Home search result link
difficulty navigating to profile search
Confusing terminology " my soundtracks" Click username to enter profile (see 1) 1 1 1 1 1 5 1

3 Search appears broken when
Login / Signup Difficulty on Sign up Sign up text too small clear separate button for signup
25 Search results there is no feedback on search results profile a "nothing found when you searched for <users search>" type of message 1 1 1
1 1 1 1 7 1
1 1 2 1 1
no results are fund


6 Soundtrack
Profile CRASH “Begin creating your perhaps lesser known song:"error: on profile page
When adding a profile by clicking here.” link broken [object: ? 1 1 1 1 4 1
30 CRASH ? 1 1 2 1 1
33 unexpected result from clicking put an add track to playlist button onto the preview area 1 1 1
8 creation
Soundtracks dropdown disappears rank button has a magnifying glass has gone
this has finished the add button change to button showing 2 triangles up and down 1 1 1
rank

Soundtrack Unsure how long soundtracks
34
9 Soundtracks CRASH no info on length in truncated view player has a broken link
The buy button on the preview ?
add number of songs in playlist to truncated view and make this the button to expand 1 1 1 1
1 4 1 1 1
creation are
8 Soundtracks rank button has a magnifying glass highlight search result after following link or have the and down give results in stacks titled
change to button showing 2 triangles up search page 1 1 1
Disorientation from following
rank Results pages shows links that take you to a list of soundtracks, does not appear relevant to
9 Soundtracks no info on length in truncated view add number of songs in playlist to truncated view and make this the button to expand
Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button- 1 1 1 1 4 1
11 Global TECH
are The regular back button on the browser does not work 1 1 1 1 1 5 1 1 1 1

SoundTrack should beremove dragging feature from site whenis difficult "byuse on and less confusing
listed under "share" as extra option as it selecting to email" many platforms and prone to
12 Not noticedand frustration with Confusing name "STY4U" and share function has email optionsmall, still allows drag when no
Difficulty STY4U Dragged item jumps to right upon drag, target area to 1 1 1 1 1 5 1
16 Soundtracks
creation errors even when executed well, replace with: "add > soundtrack > soundtrack cat >
terminology 1 1 1 1 1 1 6 1 1
Disappointment with not User entered Occupations then support for searching them alternatively a comprehensive list
13
26 Soundtracks knowing how appropriate Categories for occupation asked for at signup are to vague
No info on BPM of professional areas but to select this from a dropdown would not be usable as the list
Adding BPM information 1 1 1 1 3 1 1 1
songs are for exercise would be to long
27
14 Soundtracks CRASH
Profile TECH "error: [object Object]" upon clicking "edit profile" from profile page ? ? 1 1 1 3 1 1 1
28 Soundtracks edit profile
CRASH When clicking "tracks>9 to 5" dialogue box :"error: [object Object]" ? 1 1 1 3 1

Difficulty and frustrationcreating Dragged item jumps to right upon drag, target area to small, still allows drag when no
Disorientation when with errors even when executed have replace with: "add > soundtrack > soundtrack cat >
This task should well, another stage after selecting birthday asking weather users wish to
20
16 STY4U
Soundtracks clicking image of birthday instead of "create" button takes users to "tracks>party>birthday" 1 1 1 1 1 1 6
1 1 1 1 1
STY4U
dragging soundtrack available to land on, help balloon and tool top text not specific enough Soundtrack Name" as a dropdown under add have chosen first where My Soundtracks
create on or see what other users button or in the area
tab opens
Describedbanner blindness to that area
users by quote: "A calendar is for planning and you don’t have to plan your own date of
format to the acceptedentered "did/mm/yyyy" when actually "did-mm-my" has a "gg_" at the beginning If it is a unique naming issue then it should be hidden from users
37 STY4U once the email is one i.e. on the STY4U screen the email address 1 1 1
is correct
18 Global Difficulty retype details again after
has to navigating to STY4U not get to 1 1 1
Terms and main document)should be either a separate window (with a print button perhaps?) or have an accept
terms
29 going back from terms and no accept button on terms and conditions 1 1 1
conditions page Remove the My Soundtracks pop out or have it only show the created soundtracks or "no
19 Global frustration with not being able 1 1 1 3 1 1
soundtracks will not seem relevant also the profile area is difficult to find how many soundtracks the track sorting categories and only ones that are populated with created soundtracks, Also
the "# soundtracks" on the tracks page that indicates features

creation

rank

are

16 Soundtracks errors even when executed well, replace with: "add > soundtrack > soundtrack cat > 1 1 1 1 1 1 6 1 1
Issues on the users screen
27 Soundtracks TECH
? 1 1 1

The filtering functions and the way narrow
users are catagorised when creating clicking imagemadeinstead of "create" button takes users to "tracks>party>birthday"
20 STY4U
Disorientation by occupation
of birthday it
This task should have another stage after selecting birthday asking weather users wish to
1 1 1
hard for most users to complete fast 4. it to be at the bottom, but I think that the positioning and style gives
people seem to expect

37 STY4U
Issues found by 8 participantsonon www.soundtracktoyour.com a unique naming issue then it should be hidden from users
is correct
once the email is entered the STY4U screen the email address has a "gg_" at the beginning If it is 1 1 1

conditions page

frustration with not being able Participants Tasks
Record
22
order
TracksIssues found by to8inparticipants on that indicates how many soundtracks the track SolutionMake "# soundtracks" a link to the soundtracks that the track is in
Location
to explore from "tracks" over
Description
the "# soundtracks" on the tracks page
www.soundtracktoyour.comrecommendation)
Cause expected to be a link to those soundtracks
is
features
(redesign
1
1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4
1 1 3 1
1 Home unsure if logged in No direct indication of login status have usernameentered top right on every page
User display Occupations then support for searching them alternatively a comprehensive list
1 1 1 1 4 1 1
2 Home difficulty navigating to profile Confusing terminology " my soundtracks" would be to long
Click username to enter profile (see 1) 1 1 1 1 1 5 1
Users
40 TECH When filtering to Sports and Leisure the text is repeated in another font on top of the main text ? 1 1 1
Occupation




rank

are




would be to long


edit profile

16 Soundtracks 1 1 1 1 1 1 6 1 1
tab opens



19 Global 1 1 1 3 1 1

The key differences here are the login / signup and the addition of
a welcome area to let user know what the site does. Scrolling down

Recommendations
would reveal more features about the site.

Most of the redesign is obvious, but the not so obvious thing is this
Home page home page is the help area in disguise. The “read more” links take
you to that section of the help.

?
LOGO
Username Password Login Signup

HOME ABOUT CREATE EXPLORE

Welcome
ABOUT

Website
image
Leads to the A sentence or
promotional video paragraph summerising
and should give more

slogan
the purpose of the
information about the website. This should
people involved and be optimised to
what their goals where appear in search
when making the site search engin results.

A teaser of a A teaser of a
Feature Feature
feature of the feature of the
image image
site site
READ MORE READ MORE

Home page when logged in
Once logged in the user should see their
?
own user name at the top. Logged in as:

<username>
Clicking it will bring down a menu to get to
the more functions of the site that can only Create Playlist
be done by signing up. Settings
Edit profile
The settings would be on their own static
logout
page.

?
Logged in as:
LOGO
<username>


Welcome

Website
image
A sentence or
paragraph summerising

slogan
the purpose of the
website. This should
be optimised to
appear in search
search engin results.

Sitemap

HOME
ABOUT CREATE EXPLORE HELP Profile accessed
The promotional video E-card Soundracks Help Catagorys by clicking user
Purpose of site Category Search Soundtracks name
Staff Bio Top level category Category
Company History Sub category Top level category
Sub category
Soundtracks index
Soundtrack
Category
Top level category Tracks
Search Tracks
Sub category
Category
Top level category
Sub category
Tracks index

Users
Filter users via search
Individual user profile

The changes to this page are subtle, The button to expand the track
list has moved to the bottom right and there is information on the
number of tracks and the length of the soundtrack in minutes under
the list name.

Soundtracks index The category name has been removed, this information is now
indicated by highlighting the relevant part of the breadcrumbs.

?
Logged in as:
LOGO
<username>


Soundtracks > category > Sub-category Play
individual
track
<List Name> <Artist> - <Song Name>
<USERID> <Number of tracks>

View Profile
<List Length(time)> <Artist> - <Song Name> rank 1
<Artist> - <Song Name>
Expand

Buttons for:
• Playing
• Like View Profile
Expand
• Share
• Buy

View Profile
Expand

The 2 major changes to this page ate that the number of
soundtracks the track features in is a link that will show a
soundtracks index page for those soundtracks.

Also the drag and drop feature is replaced with a drop-down menu
Tracks index detailed on the next page.

?
Logged in as:
LOGO
<username>


Tracks > category > Sub-category

<Artist> - <Song Name> Features in:
15 Soundtracks
rank 1
Add to your soundtrack

15 Soundtracks rank 2

15 Soundtracks rank 3

Instead of dragging users will have 3 more clicks to pick a
soundtrack to add it to. Alternatively the 2 most recently created
soundtracks could be chosen from the top of the drop-down.
Tracks index

15 Soundtracks
rank 1

1 Add to your soundtrack
<Recently Created Soundtrack>
<Recently Created Soundtrack>

<Catagory populated with soundtrack>

2 3
Add to your soundtrack Add to your soundtrack
<Recently Created Soundtrack> <Recently Created Soundtrack>
<Recently Created Soundtrack> <Recently Created Soundtrack>

<Sub-Catagory populated with soundtrack> <Created Soundtrack>
<Sub-Catagory populated with soundtrack> <Created soundtrack>
<Sub-Catagory populated with soundtrack>

On this page the breadcrumb is again used to show users where
they are and the descriptive title for the creation area lets people
know what they are doing. The button to create the soundtrack has
Soundtracks creation been moved to the bottom right.

?
Logged in as:
LOGO
<username>


Create > Soundtrack > Category > Sub-catagory > <listname>

CREATE your soundtrack in <sub-catagory>
<List Name>
<Number of tracks> Search for tracks or arstis
<List Length(time)>

Buttons for:
• Playing
• Like
• Share
• Buy

Publish Now

Clicking the one share button will bring up a overlay where you
can select comon methos of sharing or sent the formerly know as
STY4U now named Musical E-card.
Sharing a Soundtrack

?
Logged in as:
LOGO
<username>


Create > Soundtrack > Category > Sub-catagory > <listname>

CREATE your soundtrack in <sub-catagory>
<List Name>
<Number of tracks> Search for tracks or artstis
<List Length(time)>


Facebook <Artist> - <Song Name>

Twitter
Send Musical
E-card
Google+
Publish Now

The Search page will have a section on the for Would you live to try searching : Users or
left showing filtering options with tick-boxes Tracks instead?” The words users and tracks
that show weather a filter is active or not. would be links to the separate search pages.

If no results a found and error message will The layout of these pages would be the
Search function take the place of results same as this one.
“Sorry we could not find what you searched

?
Logged in as:
LOGO
<username>


Explore > Soundtracks > Search

Filter Results Search in Soundtracks

Year
<List Name>
Category <List Length(time)>
View Profile
Sub-category Expand

<List Name>
<List Length(time)>
View Profile
Checkboxs Expand

New Critical paths

Task 1 Task 2 Task 3 Task 4

Critical path Critical path Critical path Critical path

signup Explore Create Explore

edit profile soundtracks E-card Users

a workout category Filter Users
category

Search and
preview tack add tracks View user profile

buy playlist Add Message

Send

Criticisms

Method
• Not clear enough about involvement and
objectives of the study.
• Should have been more specific about
the tasks.
• Should have left the room for filling out
questionnaires.
• Should not have recorded the
questionnaires.
• Should have worded nearly all the
questions very differently and repeated
that they be answered objectively.
• The open ended questions where to
frequent and not of much use. Instead of
the open ended questions should have
only asked for negative points.
• Mistake on one of the questionnaires is a
scale of 5 instead of 7.
• One of the scales is reversed goes from
positive to negative.
• The pre-questionaire questions are
largely irrelevant.

Appendices
• Full Table of Issues
• Task Cards
• Task Notes
• Task Data Entry sheets


Participants Tasks
Record
order







rank

are




would be to long


edit profile

16 Soundtracks 1 1 1 1 1 1 6 1 1
tab opens



19 Global 1 1 1 3 1 1
Restructure of site navigation (see details and illustrations in main document)



in is expected to be a link to those soundtracks


If the main site navigation is restructured and the profile area functions placed under the
Confusion about what the the layout does not indicate that the functions on the profile page are only applicable to the
24 Profile username at top right there will be enough distinction between areas. When viewing other 1 1 1
buttons on the profile page do logged in user
user profiles it may work to use the current layout.

no results are fund



If this is to be on the home page it should be smaller, and have a more subtle animation,
Frustration with the movement The movement on the homepage moves to frequently and cannon be stopped to read. One
there.



conditions page

Would need the search function to be redesigned to and turned into a more complicated
function in itself.

30 CRASH ? 1 1 2 1 1


My Soundtracks drawer largely The displayed categories are to broad to have relevance to every task but this area is always Remove the My Soundtracks pop out then introduce the sorting categories and only ones
32 Global 1 1 2 1
useless around but serves no use as the drag function is unusable. that are populated with created soundtracks, Also


Soundtrack
creation

"philum" not recognized as a
link to the video


is correct


away

Users
40 TECH When filtering to Sports and Leisure the text is repeated in another font on top of the main text ? 1 1 1
Occupation

Task 1
Sign up for soundtracktoyour.com To indicate you are
finished please tell
the conductor
You have decided to explore
“I’m finished”
a new site for discovering and
sharing music.

You wish to sign up and then add
relevant details about you to your
area within the site.

Task 2
Find and buy a 20 minutes playlist You will indicate
to exercise to as you are just you have finished
this task when you
about to start a new exercise
are redirected to
regime. the iTune store.

You want to buy at least 20 Don’t worry you
minutes worth of appropriate wont buy anything
music to get your heart pumping by accident.
whilst you do cardio vascular
exercise.

Task 3
Make a playlist that reminds You will indicate
you of being 19 and send it to you have finished
when the email is
a friend with a message that
sent.
congratulates them on their
19th birthday. This is my email
address.
your friends email address is:
“james.maclean@jqim.co.uk”

Task 4
Find out what sort of music IT You will indicate you
professionals listen to. have competed this
task when you tell the
conductor what sort
A curious friend has recently of music you think IT
asked you a burning question, professionals listen to.
what sort of music does the IT
department listen to?

The conductor will play the part of
your curious friend.

Need help?
If you get stuck try to persevere, To signal you wish
as we are interested in improving to speak to the
help desk pick up
the experience for everyone and
this card and a
we learn more for mistakes than telephone role play
success. will begin.

If you get really stuck try and find
a help area, or if you feel it is
beyond that you can make a fake
call to the help desk.

Task 1 Task order:

Participant:

NOTES

Critical path

login / signup

my soundtracks

open my voice

edit profile

Task 2 Task order:

Participant:

NOTES

Critical path

soundtracks

a workout
category

preview tack

buy playlist

Task 3 Task order:

Participant:

NOTES Critical path

my soundtracks

create
soundtrack

use search
function

add track

edit details

enter name

send a STY4U

enter email

enter a greeting

send

Task 4 Task order:

Participant:

NOTES

Critical path

users > all

occupation >
technology

a profile

view
soundtracks

11/29/12 POST ‑ Task 4

POST Task 4
* Required


1 2 3 4 5 6 7


How credible do you feel the the site is for the information you have found? *
1 2 3 4 5 6 7

no credibility complete credibility

Submit



https://docs.google.com/a/jqim.co.uk/spreadsheet/viewform?formkey=dHhRTVJBSjN5RkFyVzQ3b… 1/1

11/29/12 POST ‑ Task 3

POST Task 3
* Required


1 2 3 4 5 6 7


Submit



https://docs.google.com/a/jqim.co.uk/spreadsheet/viewform?formkey=dE1lZXh1c1JWSHhGaHhSd… 1/1

11/29/12 POST ‑ Task 2

POST Task 2
* Required


1 2 3 4 5 6 7


How satisfied are you with the music you selected for this task? *
1 2 3 4 5


Submit



https://docs.google.com/a/jqim.co.uk/spreadsheet/viewform?formkey=dFA4Y3Nud2lubmRPbTZNX… 1/1

11/29/12 POST ‑ task 1

POST task 1
* Required


Overall how easy was this task? *
create a profile and add bio info
1 2 3 4 5 6 7

Easy Difficult

What do you make of the appearance of the site?
Does it appear how you expected?

How satisfied where you with the completion of this task? *
1 2 3 4 5 6 7


Submit



https://docs.google.com/a/jqim.co.uk/spreadsheet/viewform?formkey=dENJVGJGbXR5TGVweFJ… 1/1

Minor Assists (refer to help page)

- Task 1 Task 2 Task 3 Task 4
Participant 1 1 1
Participant 2 2 1 1
Participant 3 1 1
Participant 4 1
Participant 5 1
Participant 6 1 1 1
Participant 7 1
Participant 8

Major Assists (help desk role play)
Participant 1
Participant 2 1 2 1 1
Participant 3
Participant 4
Participant 5
Participant 6 1
Participant 7 1
Participant 8

Errors (deviation from critical path)

Participant 1 2
Participant 4 10
Participant 6 14 7
Participant 8 5 7

Task success 0=fail 1=partial 2=success


Task
1 Task
2 Task
3 Task
4
Total
errors
per
task 56 11 26 20

Time on Task 1 start end total
Participant 1 00:01:37 00:07:36 00:05:59 Mean: 00:09:44
Participant 2 00:00:00 00:11:55 00:11:55 Median: 00:09:14
Participant 3 00:02:20 00:09:03 00:06:43 Standard Deviation: 00:04:23
Participant 4 00:00:00 00:18:45 00:18:45
Participant 5 00:02:35 00:07:33 00:04:58
Participant 6 00:00:00 00:09:42 00:09:42
Participant 7 00:00:14 00:11:19 00:11:05
Participant 8 00:00:00 00:08:47 00:08:47

Time on Task 2 start end total Time Average Time on task
Participant 1 00:09:26 00:13:36 00:04:10 Mean: 00:05:46 Task
1 00:09:44 (error bars represent 90% confidence interval)
Participant 2 00:31:58 00:39:49 00:07:51 Median: 00:05:07 Task
2 00:05:46 0:00
0:01
0:02
0:04
0:05
0:07
0:08
0:10
0:11

Participant 3 00:19:33 00:24:40 00:05:07 Standard Deviation: 00:01:35 Task
3 00:07:25
Participant 4 Task
4 00:04:17
Participant 5 00:18:31 00:23:50 00:05:19
Participant 6 00:21:25 00:29:36 00:08:11
Task 1 00:09:44
Participant 7 00:16:19 00:21:23 00:05:04
Participant 8 00:26:30 00:31:10 00:04:40

Participant 1 00:14:42 00:19:50 00:05:08 Mean: 00:07:25 Task 2 00:05:46
Participant 4
Participant 5 00:08:43 00:12:48 00:04:05
Participant 6 00:30:21 00:34:10 00:03:49 Task 3 00:07:25
Participant 7 00:20:44 00:28:09 00:07:25
Participant 8 00:12:29 00:23:51 00:11:22

Participant 1 00:20:24 00:22:22 00:01:58 Mean: 00:04:17 Task 4 00:04:17
Participant 4
Participant 5 00:13:50 00:17:32 00:03:42
Participant 6 00:10:38 00:19:00 00:08:22
Participant 7 00:28:22 00:34:21 00:05:59
Participant 8 00:24:09 00:25:50 00:01:41

Task
1 Task
2 Task
3 Task
4
Participant
1 6 4 6 6
Participant
2 5 3 2 1
Participant
3 3 6 7 5
Participant
5 4 4 4 3
Participant
6 6 2 7 3
Participant
7 1 1 2 1
Participant
8 3 3 1 6

Satisfaction
7

6

Participant 1
5

Participant 2

Participant 3 4

Participant 5
3

Participant 6

Participant 7 2

Participant 8
1

0

0
1
2
3
4

Usability study_of www.soundtracktoyour.com/

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