You've done the research. You've gathered data. Piles of it. Now what do you do to keep the experiences of the people you observed in mind? These techniques will help your team agree, buy in, and prioritize all the way to a smart design direction.
BEST PRACTICES FOR COMMUNICATING WITH KEY PROJECT STAKEHOLDERS A Case StudyEna Arel
Convincing the organization to embrace a new IA is no small task. Effective communication with key project stakeholders is essential for winning—and keeping—their support in managing change. Cross-functional stakeholders typically present diverse and, sometimes, conflicting requirements that must be successfully reconciled. This presentation describes how the Mathworks Documentation Group engaged with various stakeholders across the organization to redesign and implement a new Help system over the past three years. Learn how our communication strategies and tactics helped us to build organizational consensus around requirements and structure design reviews to inspire support for the new IA across the organization.
These slides are from a tutorial at the 5th ACM International Conference on Recommender Systems (RecSys 2011).
Recommender systems aim to provide users with products or content that satisfy the users' stated or inferred needs. The primary evaluation measures for recommender systems emphasize either the perceived relevance of the recommendations or the actions associated with those recommendations (e.g., purchases or clicks). Unfortunately, this transactional emphasis neglects how users interact with recommendations in the context of information seeking tasks. The effectiveness of this interaction determines the user's experience beyond a single transaction. This tutorial explores the role of recommendations as part of a conversation between the user and an information seeking system. The tutorial does not require any special background in interfaces or usability, and will focus on practical techniques to make recommender systems most effective for users.
Building muscles to improve innovation networks pugh skifstad may 2020 final (1)Katrina (Kate) Pugh
In this session we talk about the imperative to use networks and collaboration for innovation. We provide four tools for doing this:
1. Network effectiveness framework (for designing the network for innovation outcomes)
2. Four Discussion Disciplines (for improving the day to day interactions for innovation)
3. Innovation Network levers (for systematically infusing network and conversation practices into the innovation levers)
4. Open Innovation model (for discerning who's participating, and how, as innovation opens up to include outside brains, ideas, and funds).
This presentation features research and practice, and we hope to collaborate with others working in innovation to improve our shared innovation network models. .
The success of any digital product depends on answers to hundreds of questions. How will you create the best experience for customers? What platform will deliver the experience? What does it look like? How will content design and strategy contribute? How will brand and marketing efforts support the work? What systems are in place to build on? And what systems and rules do we need to build? This talk will guide us to set up systems and standards for success.
C2D2 Artful & Disciplined Dialogue for Wicked ProblemsPeter Jones
Artful and Disciplined Dialogue for Today’s Wicked Problems
Effective change leadership requires negotiating both open and disciplined participation, especially when addressing fuzzy situations such as peace or political reform. What if we treated social and policy issues as wicked problems, concerns that are never “solved,” but are satisfied through evolutionary progression? This approach to social design requires a mix of dialogue styles to enhance ideation and mitigate power in multi-stakeholder engagements.
We present both Art of Hosting (open) and Structured Dialogue as a mix of participation models for problem-focused planning and decision-making. While rarely used together today, we explore why both perspectives help in today’s complex concerns in democratic decision-making.
BEST PRACTICES FOR COMMUNICATING WITH KEY PROJECT STAKEHOLDERS A Case StudyEna Arel
Convincing the organization to embrace a new IA is no small task. Effective communication with key project stakeholders is essential for winning—and keeping—their support in managing change. Cross-functional stakeholders typically present diverse and, sometimes, conflicting requirements that must be successfully reconciled. This presentation describes how the Mathworks Documentation Group engaged with various stakeholders across the organization to redesign and implement a new Help system over the past three years. Learn how our communication strategies and tactics helped us to build organizational consensus around requirements and structure design reviews to inspire support for the new IA across the organization.
These slides are from a tutorial at the 5th ACM International Conference on Recommender Systems (RecSys 2011).
Recommender systems aim to provide users with products or content that satisfy the users' stated or inferred needs. The primary evaluation measures for recommender systems emphasize either the perceived relevance of the recommendations or the actions associated with those recommendations (e.g., purchases or clicks). Unfortunately, this transactional emphasis neglects how users interact with recommendations in the context of information seeking tasks. The effectiveness of this interaction determines the user's experience beyond a single transaction. This tutorial explores the role of recommendations as part of a conversation between the user and an information seeking system. The tutorial does not require any special background in interfaces or usability, and will focus on practical techniques to make recommender systems most effective for users.
Building muscles to improve innovation networks pugh skifstad may 2020 final (1)Katrina (Kate) Pugh
In this session we talk about the imperative to use networks and collaboration for innovation. We provide four tools for doing this:
1. Network effectiveness framework (for designing the network for innovation outcomes)
2. Four Discussion Disciplines (for improving the day to day interactions for innovation)
3. Innovation Network levers (for systematically infusing network and conversation practices into the innovation levers)
4. Open Innovation model (for discerning who's participating, and how, as innovation opens up to include outside brains, ideas, and funds).
This presentation features research and practice, and we hope to collaborate with others working in innovation to improve our shared innovation network models. .
The success of any digital product depends on answers to hundreds of questions. How will you create the best experience for customers? What platform will deliver the experience? What does it look like? How will content design and strategy contribute? How will brand and marketing efforts support the work? What systems are in place to build on? And what systems and rules do we need to build? This talk will guide us to set up systems and standards for success.
C2D2 Artful & Disciplined Dialogue for Wicked ProblemsPeter Jones
Artful and Disciplined Dialogue for Today’s Wicked Problems
Effective change leadership requires negotiating both open and disciplined participation, especially when addressing fuzzy situations such as peace or political reform. What if we treated social and policy issues as wicked problems, concerns that are never “solved,” but are satisfied through evolutionary progression? This approach to social design requires a mix of dialogue styles to enhance ideation and mitigate power in multi-stakeholder engagements.
We present both Art of Hosting (open) and Structured Dialogue as a mix of participation models for problem-focused planning and decision-making. While rarely used together today, we explore why both perspectives help in today’s complex concerns in democratic decision-making.
MOA Innovation Award: Gamification in MROCs by InSites ConsultingInSites Consulting
Mid June 2012 InSites Consulting won the MOA Innovation Award 2012. This prize awarded by MOA (the Dutch Marketing Research Association) recognizes the company which created added value in the past year by learning from consumers in an innovating, positive and striking way. The InSites Consulting case has to do with gamification (= usage of game techniques in order to engage people) in online research communities (MROCs) in the entire research process.
Purpose Before Action: Why You Need a Design Language Systemcreckling
Abstract: Ask two designers to design the same user interface and you will likely end up with two very different designs and interactions on the page. Ask two developers to implement that page and you will end up with different code, too! And that, in a nutshell, is why you need a system.
Have you ever wondered what it takes to build your own design language system? It sounds intimidating, but it's not!
Link: https://uxpabostonconference2018.sched.com/event/E2NS/purpose-before-action-why-you-need-a-design-language-system
A short bullet point presentation used at the workshop for 2.0 participatory innovation practices for cultural insitutions held at CCCB-Lab, on April 22nd by the members of CItilab Expolab project. The first in a series of workshops.
Using Design Thinking to Develop Visitor-Centered ExperiencesWest Muse
Presenters:
Dana Mitroff Silvers, Principal and Founder, Designing Insights
Liz McDermott, Managing Editor, Web & Communications, Getty Research Institute
Design thinking is a human-centered process for problem solving and innovation. In this workshop, participants were introduced to design thinking through a hands-on, highly interactive experience. Attendees learned how to apply selected tools and methods of the design thinking framework to museums, including empathy interviewing, problem definition, rapid prototyping, and user testing.
Scalable Exploration of Relevance Prospects to Support Decision MakingKatrien Verbert
Presented at IntRS 2016 - Interfaces and Human Decision Making for Recommender Systems, workshop at RecSys 2016
Citation: Verbert, K., Seipp, K., He, C., Parra, D., Wongchokprasitti, C., & Brusilovsky, P. (2016). Scalable Exploration of Relevance Prospects to Support Decision Making. Proceedings of the Joint Workshop on Interfaces and Human Decision Making for Recommender Systems co-located with ACM Conference on Recommender Systems (RecSys 2016), Boston, MA, USA, September 16, 2016.
I put this presentation together for a team, as we explored the different ways to work with users in a participatory, collaborative way. It ends with 3 mini case studies of how we used these techniques in an innovation workshop, and as part of a design process
How do you build an innovation culture in your team? – An 8-Step GuidePinkesh Shah
Institute of Product Leadership in association with Adaptive Marketing organises monthly series of Product Professionals networking event .Our theme for this event was about How do you build an innovation culture in your team? – An 8-Step Guide that every Product Professionals should know.
Speaker for this event was Prof. Rishikesha T Krishnan IIMB .
Discourse Centric Collective Intelligence for the Common GoodAnna De Liddo
Slides of my invited talk given at the Computational Decision Making and Data Science Workshop in Belgrade, Serbia in June2018 http://cdmdsw2018.fon.bg.ac.rs/
The first part of a workshop on user experience surveys. Topics: (1) how to improve the questions in surveys and (2) how to assess UX using a survey.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Evaluating the Impact of Design Thinking in Action IIIMURAL
Professor Jeanne Liedtka and Associate Professor Kristina Jaskyte Bahr unpack the results and learnings from design thinking impact assessments and offer the tool again so you can participate if you missed out the first time.
MOA Innovation Award: Gamification in MROCs by InSites ConsultingInSites Consulting
Mid June 2012 InSites Consulting won the MOA Innovation Award 2012. This prize awarded by MOA (the Dutch Marketing Research Association) recognizes the company which created added value in the past year by learning from consumers in an innovating, positive and striking way. The InSites Consulting case has to do with gamification (= usage of game techniques in order to engage people) in online research communities (MROCs) in the entire research process.
Purpose Before Action: Why You Need a Design Language Systemcreckling
Abstract: Ask two designers to design the same user interface and you will likely end up with two very different designs and interactions on the page. Ask two developers to implement that page and you will end up with different code, too! And that, in a nutshell, is why you need a system.
Have you ever wondered what it takes to build your own design language system? It sounds intimidating, but it's not!
Link: https://uxpabostonconference2018.sched.com/event/E2NS/purpose-before-action-why-you-need-a-design-language-system
A short bullet point presentation used at the workshop for 2.0 participatory innovation practices for cultural insitutions held at CCCB-Lab, on April 22nd by the members of CItilab Expolab project. The first in a series of workshops.
Using Design Thinking to Develop Visitor-Centered ExperiencesWest Muse
Presenters:
Dana Mitroff Silvers, Principal and Founder, Designing Insights
Liz McDermott, Managing Editor, Web & Communications, Getty Research Institute
Design thinking is a human-centered process for problem solving and innovation. In this workshop, participants were introduced to design thinking through a hands-on, highly interactive experience. Attendees learned how to apply selected tools and methods of the design thinking framework to museums, including empathy interviewing, problem definition, rapid prototyping, and user testing.
Scalable Exploration of Relevance Prospects to Support Decision MakingKatrien Verbert
Presented at IntRS 2016 - Interfaces and Human Decision Making for Recommender Systems, workshop at RecSys 2016
Citation: Verbert, K., Seipp, K., He, C., Parra, D., Wongchokprasitti, C., & Brusilovsky, P. (2016). Scalable Exploration of Relevance Prospects to Support Decision Making. Proceedings of the Joint Workshop on Interfaces and Human Decision Making for Recommender Systems co-located with ACM Conference on Recommender Systems (RecSys 2016), Boston, MA, USA, September 16, 2016.
I put this presentation together for a team, as we explored the different ways to work with users in a participatory, collaborative way. It ends with 3 mini case studies of how we used these techniques in an innovation workshop, and as part of a design process
How do you build an innovation culture in your team? – An 8-Step GuidePinkesh Shah
Institute of Product Leadership in association with Adaptive Marketing organises monthly series of Product Professionals networking event .Our theme for this event was about How do you build an innovation culture in your team? – An 8-Step Guide that every Product Professionals should know.
Speaker for this event was Prof. Rishikesha T Krishnan IIMB .
Discourse Centric Collective Intelligence for the Common GoodAnna De Liddo
Slides of my invited talk given at the Computational Decision Making and Data Science Workshop in Belgrade, Serbia in June2018 http://cdmdsw2018.fon.bg.ac.rs/
The first part of a workshop on user experience surveys. Topics: (1) how to improve the questions in surveys and (2) how to assess UX using a survey.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Evaluating the Impact of Design Thinking in Action IIIMURAL
Professor Jeanne Liedtka and Associate Professor Kristina Jaskyte Bahr unpack the results and learnings from design thinking impact assessments and offer the tool again so you can participate if you missed out the first time.
As a practice, UX is confused about what is a short cut, what is a convention, and what is a best practice. Fortunately, the process on this project revealed where all of those were broken for the target users: people with low literacy.
Counter to intent: Voters' mental models of alternative counting methodsDana Chisnell
Here I talk about some preliminary findings from exploratory research about whether voters encounter problems using ballots that include contests that are counted in non-traditional ways.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
21. 21
Priorities, democratically
reach consensus from subjective data
similar to affinity diagramming
invented by Jiro Kawakita
objective, quick
8 simple steps
22. 22
1. Focus
question
What needs to be fixed in Product
X to improve the user experience?
(observations, data)
What obstacles do teams face in
implementing UE practices?
(opinion)
23. 23
2. Organize the
group
Call together everyone concerned
For user research, only those who
observed
Typically takes an hour
24. 24
3. Put opinions
or data on notes
For a usability test, ask for
observations
(not inferences, not opinion)
No discussion
25. 25
4. Put notes on
a wall
Random
Read others’
Add items
No discussion
26. 26
5. Group
similar items
In another part of the room
Start with 2 items that seem like
they belong together
Place them together, one below the
other
Move all stickies
Review and move among groups
Every item in a group
No discussion
27. 27
6. Name each
group
Use a different color
Each person gives each group a
name
Names must be noun clusters
Split groups
Join groups
Everyone must give every group a
name
No discussion
28. 28
7. Vote for the most
important groups
Democratic sharing of opinions
Independent of influence or
coercion
Each person writes their top 3
Rank the choices from most to
least important
Record votes on the group sticky
No discussion
29. 29
8. Rank the
groups
Pull notes with votes
Order by the number of votes
Read off the groups
Discuss combining groups
Agreement must be unanimous
Add combined groups’ votes
together
Stop at 3-5 clear top priorities
34. 34
Observations
Sources:
What you saw usability testing
What you heard user research
sales feedback
support calls and emails
training
35. 35
- Participants are drawn to
open areas when they are
trying to communicate with
other attendees
- Participants are drawn to
the first open area they see
Inferences
37. 37
- Participants are invited to
click there because it looks
clickable
- It’s the first open area in
the widget
- Participants did not see
the typing area below
Opinions
38. 38
Opinions
Review the inferences
What are the causes?
How likely is this inference to be the
cause?
How often did the observation happen?
Are there any patterns in what kinds of
users had issues?
39. 39
- Make the response area smaller until it has content
Direction
40. 40
Direction
What’s the evidence for a design change?
What does the strength of the cause
suggest about a solution?
Test theories
43. 43
Big idea: Making sense of the data
Observation Inference Opinion Direction
What happened Gap between UI Why you think it’s A theory about
and user behavior happening what to do about it
45. 45
Big idea: Collaborative analysis
share experience: stories
each person shares their experience with the user
everyone hears/sees rich users stories
easy to visualize people using designs
build consensus in real time: rolling issues
observers contribute to identifying issues
you learn constraints
instant reporting
identify priorities: KJ analysis
quick, democratic
make sense of the data, together
what you heard, saw
gap between the UI and the behavior
What you think is happening
46. 46
Where to learn more
Dana’s blog: http://
usabilitytestinghowto.blogspot.com/
Download templates, examples, and
links to other resources from
www.wiley.com/go/usabilitytesting