1. JUDITH RIVERA
60 Swain Ave. Meriden, CT 06450 | jocasio67@yahoo.com | (203) 606-0246
Cell
OBJECTIVE Customer service oriented professional. Recognized as a reliable team
player with proficient computer skills, telephone abilities and outstanding
interpersonal skills. Skilled in IDX, general office skills, MS Office
software application (Word, Excel, Outlook, PowerPoint) Kronos, Yale
HIPPA training and bilingual (Spanish).
EXPERIENCE 2007 – Current
Yale University Security – Security Officer
Customer Service, patrol buildings, parking lots and garages; serve as a
source of information and greet patients, visitors, and employees to Yale
Health Center; assists with security issues and other health or emergency
situations. Good communication, analytical skills with the ability to
problem solve. Answers phones and reports to the building services
manager.
2005 - 2007
SSC Security Services – Security Officer
Patrolled parking at Long Wharf Medical Center, New Haven, CT.
Assisted patients, visitors and callers with directions, services and serves
as principle source of information; monitor CCTV security cameras
2002 - 2005
AT&T of Puerto Rico – Telemarketer
Process high levels of inbound and outgoing phone calls, facilitate the
sales of products and services to clients including providing and gathering
information and processing queries and payments pertaining to available
services and products.
1996 - 2002
Allied Spectaguard Security – Security Shift Supervisor
Supervised multiple sites; monitored CCTV security cameras; responds to
and assists with emergency situations including fire alarms, security
breaches, and evacuations; monitor and patrol facilities, parking and other
related facilities; supervise, monitor and direct security guards; processed
and submitted security reports.

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EDUCATION CAGUAS COLLEGE OF TECHNONGY AND SCIENCES
1986-1988
Associates Degree – Bilingual Secretary
Word Processing, data entry, 35 wpm, basic computer skills, filing
documents.
LEADERSHIP Recording Secretary – SPFPA Local 502- 2009-2014
Negotiated and typed contracts for Yale Security. Recorded minutes and
set up meetings for union members. Sent department wide emails, updated
personal documents, print, filing and fax reports; was main source of
communication for executive board and all members.