1. OTIS C. OSBORNE
Top Secret/SCI Security Clearance
2025 Brandon Crossing Cir #303 (727) 439-3632
Brandon, FL 33511 otis.osborne@us.army.mil
PROFESSIONAL OBJECTIVE
Information Technology position with an organization offering growth opportunities while utilizing broad technical
experience and ability to react quickly to a wide variety of challenges.
SUMMARY OF QUALIFICATIONS
Extremely motivated and results-driven individual with exceptional communication skills and an extensive
background in the following broad-based competencies:
TECHNICAL SUPPORT
PERFORMANCE TESTING
USER TRAINING
NETWORK DESIGN/ENGINEERING
DEVELOPMENT SUPPORT
CONFIGURATION MANAGEMENT
NETWORK MANAGEMENT
INFORMATION SECURITY
SOFTWARE DEPLOYMENT
 20+ years of experience in Information Technology, with demonstrated ability to handle multiple
tasks simultaneously in a fast-paced, deadline oriented environment
 Exceptional attention to detail; adept at resolving challenging technical problems
 Able to communicate clearly and concisely, both orally and in writing, to a broad audience of professional,
technical and administrative personnel
PROFESSIONAL EXPERIENCE
SAIC – TACLAN Field Service Technician 09/2013 - Present
Tampa, Florida
 Provides depot level maintenance and warranty repair for various Dell servers and external storage
devices, Panasonic notebook PCs, Hewlett-Packard printers, Cisco switches and routers, and various other
system peripherals
 Provides 24/7 tier3 technical assistance to units both deployed and in-garrison. Provides support for
Microsoft Windows server installations, Microsoft Exchange Server, and associated specialized
government-furnished software packages
 Utilizes a trouble-reporting system for data collection and trend analysis, and provide feedback to
hardware and software systems engineering sections for system improvement and sustainment efforts
SAIC – Service Desk Specialist 06/2013 – 09/2013
Darmstadt, Germany
 Assigned to provide tier I/II technical support and incident resolution to the Army Military Intelligence
Enterprise Systems located in Darmstadt, Germany
 Maintain, repair, update and manage both hardware and software in an MS Enterprise software
environment, ensuring secure, reliable and uninterrupted service
 Assist with coordinating and managing incident tickets, service requests, change requests, and identify
management requests for on-site and off-site personnel
 Support the Information Technology Infrastructure Library (ITIL)
ARMY AND AIR FORCE EXCHANGE SERVICE – Store Associate 06/2012 –06/2013
Baumholder, Germany
 Provided customer service by assisting with merchandise selection and answering inquiries
 Operated cash registers and other equipment to process check, cash, credit card and deferred payment plan
transactions; balanced daily transactions
 Received praise for commitment to superior service and procedural knowledge

2. U.S. ARMY – Information Technology Specialist 01/2012- 06/2012
595th
Transportation Brigade, Camp Arifjan, Kuwait
 Designed, engineered, modified, and supported computer networks, consistently meeting projected
deadlines and established policies/guidelines
 Established user accounts for 85 incoming personnel using Active Directory, requiring coordination with
numerous organizations
 Identified and notified executive leadership of potential security threats; documented imaging and security
procedures to ensure recovery with minimal downtime in case of data loss
 Resolved system vulnerabilities, thereby maintaining Information Assurance (IA) posture
U.S. ARMY – Information Technology Specialist 04/2008 – 12/2011
43rd
Signal Battalion, 181st
Signal Company, Heidelberg, Germany
 Coordinated classified system migrations from Windows XP to Windows Vista
 Installed, configured, upgraded and patched Non-Secure Internet Protocol Routing (NIPR) and Secure
Internet Protocol Routing (SIPR) systems
 Resolved technical problems and provided solutions for organizational policies
U.S. ARMY – Information Systems Manager 12/2006 – 04/2008
7th
Theater Tactical Signal Brigade, Mannheim Germany
 Performed troubleshooting and resolution of software and hardware problems on client level systems,
mobile IT devices, servers, video-teleconferencing equipment, multimedia equipment and peripherals
 Recommended information security controls and measures that resulted in 100% adherence to goals
 Operated and maintained eEye Retina Network Scanner
 Conducted weekly threat assessments, remediated vulnerabilities, and developed Continuity of Operations
Plans (COOPs)
U.S. ARMY – Tactical Network and Information System Manager 06/2005 – 12/2006
72nd
Expeditionary Signal Battalion, Mannheim, Germany
 Maintained a secure configuration of voice and data infrastructure; administered servers, router, switches,
encryption equipment, and other related hardware and software
 Monitored security posture, maintained security equipment, and performed routine risk assessments
 Supervised daily operations, with responsibility for communication reports for the Network Operation
Security Center in support of coalition and allied forces across the U.S. Central Command
 Deployed to Kuwait in support of Operation Iraqi Freedom; achieved 95% system uptime
EDUCATION
Microsoft® Certified Solutions Associate MCSA Certifications (Exam: 70-685)
Microsoft® Certified IT Professional MCITP (Exam: 70-680)
Microsoft® Certified Technology Specialist MCTS (Exam: 70-680)
Security + Certification (Exam: SYO-301)
A+ Certification (Exams: 220-801 / 220-802)
TECHNICAL SKILLS
Military Command, Control, Communications, Computers, and Intelligence (C41) systems; Voice Services-Defense
Switch Network (DSN); Defense Red Switch Network (DRSN) Services; Data Network and Services-Secure
Internet Protocol Network (SIPRNET); Non-secure Internet Protocol Network (NIPRNET); Local Area Networks
(LAN) and/or Wide Area Networks (WAN); Coalition LAN (CLAN); Global Command & Control System (GCCS);
Joint Worldwide Intelligence Communications System (JWICS); Global Command & Control System (GCCS);
Information Assurance /Computer Network Defense (IA/CND); Cable News Network (CNN) and Global Broadcast
System (GBS); Video Teleconferencing (VTC) – VTC Suite Unclassified/Classified; VTC Bridge; Collateral and
Coalition VTC; Sensitive Compartment Information (SCI) VTC JWICS/other Sensitive Compartment Information
(SCI) VTCs; Defense Information Infrastructure (DII); AN/TTC-39A(V)3 Automatic Circuit Switch; IGX Circuit
Switch (TCCS); Message Switch Systems for both “R” and “Y” traffic; AN/TYQ-63A(V)2 Communications
Control Set; Multifunction Secure Gateway Switch; Defense Message Switch; Tactical Local/Wide Area Network
(TACLAN/WAN) and TACLAN/WAN-Enhanced; Enclave Defense Joint Worldwide Intelligence Communications
System; Deployable Enhanced Studio Video Teleconference; Suitcase Video Teleconferencing; Cisco PIX Firewall;
Dell Poweredge 1750; Websense Server and Cache Engine
REFERENCES
Personal and professional references gladly furnished upon request