1. Metkel Habte
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Phone: Email:
SUMMARY Security Specialist, telecommunications, investigative, administrative and customer service. Add here about
what “added value” or what you bring to the table to the company that you are applying for. Let the company know
here what a valuable asset that you are
SKILLS
• Working knowledge of computer systems and contemporary software applications such as Windows XP and 7,
Microsoft Office Suite, Word, Excel, Access, and various computerized alarm and access control systems
including CCTV.
• Strong analytical and problem solving skills.
• Manage multiple responsibilities efficiently, with a wide array of systems and applications.
• Excellent interpersonal and customer service skills, can interact well in a team environment and able to
communicate effectively with colleagues, customers, clients and law enforcement officials.
• Strong written and verbal communication skills.
• Working knowledge of office equipment such as fax, copier, scanner and multi-phone line system.
• Strong Multi-tasking abilities and able to quickly adapt to changes and can prioritize tasks and responsibilities.
PROFESSIONAL EXPERIENCE:
Securitas – Qwest / CenturyLink / CenturyLink Technology Solutions
Corporate Security Operations Center – Supervisor
June 2007 – Present
CenturyLink/CenturyLink Technology Solutions is the third largest telecommunication company in the nation; and is the
global leader in cloud hosting services. CenturyLink has over 20k sites and 51 data centers around the world. The
Corporate Physical Security Management Team has 140k+ card holders and 20k+ video feeds
• Operate Corporate Security Operations Center computerized alarm and access control systems, phone lines, personal
computers, communication systems, key control systems and other security-related equipment.
• Accomplish detailed analysis, reporting, and documenting of security incidents and occurrences
• Perform Special Physical Security projects and tasks as dictated by Corporate Security and Securitas Management
teams
• Provide command, control and communication support for both routine security events and emergencies
• Performs video investigations and CCTV video surveillance
• Serves as informational interface with Corporate Security, employees, management and security forces under both
normal and emergency conditions.
• Create and dispatch service requests for maintenance and repairs on security equipment
• Monitors 5 email inboxes and respond to email inquiries within acceptable timeframes
• Serves as a leader to the security specialists and security officers.
• Manages ISO 27001 and IT Data Center SOX Audit
• Manages access badges through facility access requests; process facility access applications for collocation, vendors,
contractors and company employees.
• Manages Schedule of 17 Security Specialist’s; accounting for 672 hours

2. Inter-Con
Supervisor/Shift Leader
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Supervise security officers in the Qwest Physical Security Monitoring Center
As a contract Security Provider the duties listed above are the same. The Company at the time was Qwest
Communications. Qwest was the fifth largest telecommunications company in the nation and had seven data centers.
Qwest had 15k+ sites, 50k+ card holders, and 10k video feeds.
Allied Burton
Security Officer
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• Performed alarm monitoring and CCTV video surveillance; and reported system anomalies
• Patrolled property as a criminal deterrent; and reported building issues
• Documented activities in a daily duty log
• Reported suspicious activity and wrote incident reports
• Provided access control into the facility
SYSTEMS:
Microsoft Office Suite, Windows XP and7 and various security systems, including Lenel ACS, C*Cure, Traccess,
Avigilon, Exacq, Arteco, Videofied, Indigo, Intellex, EZ Lobby, FileMaker Pro, Opstats, Vantive, SharePoint, Supra key
(TM5), and WSS/ FACS (for badge creation/badge deactivation)
EDUCATION:
Computerized Alarm and Access Control systems
Surveillance CCTV camera systems
6 years’ Experience – Homeland Security, Investigative, Telecommunications – Equivalent Bachelor’s Degree
Metropolitan College of Denver – Criminal Justice – Bachelor’s Degree or placed studied
REFERENCES:
John Villalva – CSOC Manager – Information available upon request
Tesfai Eminetu – Security Systems Administrator -- Information available upon request
Erin Amori– CSOC Supervisor – Information available upon request (720) 266-7535