Juanito S. Cheng Jr. is seeking a position that allows him to utilize his skills and knowledge. He has over 10 years of experience in customer service roles, most recently as a Customer Service Representative for Microsoft where he helped customers with product activation and troubleshooting. Prior to that, he worked as a Dental Assistant for 6 years providing oral care services and ensuring sterilization of equipment. He has received awards for his customer service and has skills in Microsoft Office, multitasking, communication, and computer troubleshooting. He holds a Doctor of Dental Medicine degree from De Ocampo Memorial College.

1. Juanito S. Cheng Jr.
1639 Sampaguita St. Sta Cruz
Manila
0907-8502467
Email Address: mikoyel0510@hotmail.com
OBJECTIVE:
I would like to offer my services to your company, where I can explore my skills
and knowledge to mutually benefit the organization and myself.
WORKING EXPERIENCE:
Company Name: Sitel ( Microsoft account )
Position:Customer Service Representative/Product Activation Team
Period: October 4, 2010- May 1, 2013
Work Description:
 Determining support option for the customer and looking for another
resolution in case their Microsoft product is out of warranty or an obsolete
product. Making sure that I’m not leaving the customer empty handed.
 Well trained to activate Microsoft product.
 Well trained in troubleshooting Internet Explorer browser.
 Helping the customer with Pre/Post sales inquiries regarding Microsoft
product.
 Perform other duties/responsibilities that may be assigned by the immediate
superior from time to time.
Company Name: Pang M.A.S.A Dental Clinic
Position: Dental Assistant
Period: June 2004 – Febuary 2010
Work Description:
 Doing moderate oral Prophylaxis.
 Simple tooth restoration.
 Sterilization of all the equipments and the materials before and after used.
 I organize scheduling for each patient
ACHIEVEMENT:
Received Certificate Of Top Agent of the Month and Top Quarterly Agent
Received Certificate Of Appreciation for providing the customer “WOW” customer
service experience

2. SKILLS:
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Basic knowledge of personal computer and computer software.
Proficient with Microsoft Office Applications
Motivated self-starter, with strong desire to learn.
Can do multitasking, Good typing skills
Can build good relation with the customers
EDUCATION
Doctor of Dental Medicine
De Ocampo Memorial College
April 2004
PERSONAL INFORMATION
Date of Birth
Place of Birth
Religion
Height
Weight
Civil Status
Language/Dialect
Citizenship
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January 27, 1977
Manila
Catholic
5”6
168 lbs
Single
English & Tagalog
Filipino