A healthcare organization's nursing staff plays a critical role in helping them elevate patient care and drive operational performance. To ensure you are realizing the full potential of your staff, consider HealthcareSource's proven software solutions to better align your employees for success. The HealthcareSource Quality Talent Suite is designed to help you: - Identify and hire employees who are a cultural fit for your organization - Improve retention rates of new hires--saving you time and valuable resources - Increase employee accountability and employee satisfaction - Maintain a consistent competency assessment program designed specifically for you - Make measurable strides in service excellence--on average, our clients score 5% higher on the HCAHPS survey

1. Journey to Magnet
Excellence :
®
Recruit & Retain for Nursing Distinction with
the HealthcareSource Quality Talent Suite

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3. Recruit for Excellence
Transformational Leadership is a main component of the Magnet
Recognition Program® this includes hiring best practices. Hospitals
with ANCC Magnet Recognition® have HR and management teams that
work collaboratively to hire staff members who embody the organization’s
values and culture. These organizations focus on hiring for fit, training
managers on interviewing techniques, peer interviewing, job shadowing
for nursing candidates, and creating an onboarding process that
increases new hire retention.
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4. Hire for Fit:
Align the Interview Process with the Culture
When new hires share the same values as the rest of the
nursing team, it’s easier to get them up to speed quickly.
HealthcareSource Staff Assessment is pre-hire
behavioral assessment software that focuses on service
excellence competencies values that will drive nursing
success, including customer focus and compassion.
HealthcareSource Reference Assessment helps
nursing managers validate service excellence skills based
on past experience, while Leadership Assessment
allows healthcare organizations to develop new nursing
leaders.
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5. Onboarding:
Improve New Hire Retention by Focusing on Values
Hospitals focused on nursing excellence can
automate their onboarding process using
HealthcareSource Position Manager® an applicant
tracking system specifically designed for healthcare.
After all, onboarding shouldn’t be a 24-hour paperwork
marathon. Consider implementing a comprehensive
onboarding experience as a way to reintroduce new
nursing hires to the organization’s mission, culture, and
customer service values.
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6. Retain for Excellence
Structural Empowerment is another main component of the Magnet
Recognition Program this includes Personnel Policies and Professional
Development. Hospitals with ANCC Magnet Recognition strive to provide
nurses with timely performance reviews, set professional goals, and
deliver education that goes beyond the minimum requirements for
compliance, allowing nurses to advance professionally.
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7. Performance Management:
Coaching and Employee Engagement
A Continuous Improvement Model requires real-time feedback. HealthcareSource
Performance Manager® offers an online coaching journal where feedback can be recorded
quickly and consistency. Consider online self-evaluations and peer reviews that focuses on
knowledge, behavior, and communication skills. Hospitals can utilize Performance Manager
for self and multi-rater assessments.
Evaluate
Interpret
Develop
Coach
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8. Setting Goals:
How Employee Behaviors Can Support the Organization’s Mission
Consider having managers and staff work collaboratively to create employee performance
goals. Using Performance Manager, goal cascades can be implemented to ensure that
everyone in the organization is working towards the same objective.
Organizational
Goals
Executive
Goals
Director
Goals
Manager
Goals
Frontline
Staff Goals
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9. Management Training:
Preparing Future Leaders
Offer leadership training for nurses who want to pursue
management opportunities with the HealthcareSource
eLearning Library —topics include financial acumen,
communication skills, building teams, effective
delegation, and content from the American
Organization of Nurse Executives.
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10. Lean Six Sigma Training:
An Opportunity to Improve Efficiency
Offer training opportunities where nurses can select
an improvement opportunity, analyze it, and present
a solution. With the eLearning Library, nurses can
take prep courses for the Lean Green Belt and Black
Belt certifications.
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11. Clinical Career Ladders:
Encouraging Non-management Nursing Staff to Succeed
Encourage clinical nurses to create a portfolio of
work focused around a professional goal. As they
complete their training, utilize the HealthcareSource
NetLearning® LMS to track continuing education credits
and consider offering rewards for completions, such as
monetary bonuses.
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12. The HealthcareSource
Quality Talent Suite:
Helps Hospitals Recruit & Retain for Nursing Excellence
Schedule a 15-minute call with us to learn more
about how the Quality Talent Suite can help you
achieve nursing excellence.
Schedule Call
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