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1. Call Center Manager
Solidarity Takaful
Establish operational call center strategies by conducting needs
assessments. Develop call center systems by developing customer
interaction, voice response systems, and voice networks. User
interface design. Developing and implementing user acceptance
testing plans
Improves call center operations with monitoring system
performance; Identify and solve problems; Preparation and
implementation of action plans; Complete system audits and
analyzes.
It achieves call center goals through human resource recruitment,
selection and mentoring, coaching, assigning, coaching, advising,
and disciplining employees. ; Apply policies and procedures.
Prepares call center performance reports by gathering, analyzing,
and summarizing data and trends.
Maintains professional and technical knowledge by tracking
emerging trends in Call Center Operations Management;
It achieves the goals of the organization by accepting ownership to
fulfill new and different requests; Explore opportunities to add value
to important accomplishments.magazines, and social media posts
Organization of files
2015
2017
Customer Care and Complaints Manager
Solidarity Takaful
Establishment of policies and procedures of the complaints
Department.Analysis of escalating complaints in CRM system, to
provide the highest level of customer service.Apply of anti-money
laundering & fraud regulations and provide monthly reports to senior
management.Coordination and partnership with the legal
department of the company, registered in suits of the (General
Secretariat of the committees to settle disputes and insurance
violations analysis Apply quality standards of service, complaints
department and call center staff.
CONTACT
+9660504461118
mohammed.alsultan@gmx.com
MOHAMMED ALSULTAN
EXPERIENCE
Compliance Officer Tasks
Solidarity Takaful
Iron and assess the risks associated with the various activities of the
institution. Review the new policies and procedures of the institution to
ensure their compatibility with applicable laws, regulations and
publications. Preparing a compliance policy and procedures that
include all the organization’s activities and related systems and
controls, and making proposals about the necessary changes.
Astute Regulatory Affairs Manager with extensive
experience leading projects to successful,
compliant completion. Using effective
communication and organization skills with
expert knowledge to implement evolving
regulatory developments for continued best
practice.
EDUCATION
Bachelor of Economics and Business Administration
Imam Muhammad Bin Saud Islamic
University
Achievement
Establishing a call center from A to Z and achieving
profits for the company in 2013
A patent on developing banking operations in the
Arab Bank, 2007
2014SKILLS

2. E-Commerce Manager
Solidarity Takaful
Establish the Department of E-Sales in the company.
Analysis of the requirements, procedures and techniques used for
sale.
Identify electronic sales strategy and set up a plan of action.
Select the most ease and safety products for sale.
Identify and analyze security measures to make sure the client figure.
Integration website with CRM System
2012
Internal audit responsible
ANB BANK
The internal audit is concerned with ensuring the extent of applying
the company's financial control by reviewing the payments before
disbursement and also reviewing the financial operations after
disbursement. And when the level of internal audit is high, this will lead
to a decrease in the sample that the external audit office examines.
Branch Operations Development Officer
ANB BANK
Responsible for managing the operations management team,
branches of all operations in the regions, not correcting and checking
the system for errors, whether they are computational or
programmatic
Assistant Branch Manager
ANB BANK
Responsible for managing the operations management team,
branches of all operations in the regions, not correcting and checking
the system for errors, whether they are computational or
programmatic
2009
2008
2006
2003
CONTACT
+9660504461118
mohammed.alsultan@gmx.com
Assistant Customer care Manager
ANB BANK
All customer complaints in all departments of the bank..submitting the
report to CEO
Loan Operations Officer
ANB BANK
Checking documents and calculating the percentage of loans
according to the entity and financial approvals
2000