My career experiences

1. J O N A T H A N M . T H O R N T O N
Tacoma, WA 98499
253-970-1027 | jonathan.thornton@outlook.com | http://www.linkedin.com/in/jmthornton1
 P R O F I C I E N C I E S A N D D E V E L O P M E N T Q U A L I T I E S 
 Database Marketing - campaign strategy, list execution, lead generation, CRM management and analytics
 Email, Direct Mail, and Telemarketing (B2B and B2C)
 Strong working knowledge of Microsoft Office Suite, Excel, Access, and PowerPoint
 Remarkable adaptability and flexibility with effective communication skills
 Positive attitude and good sense of humor with excellent relationship building skills
 Basic working knowledge of Microsoft SQL and Business Objects
R O F E S S I O N A L H I S T O R Y
2013 to 2015: Zones, Inc., Auburn, WA – Operations Analyst
 Worked with Microsoft and other PM teams daily to design, create and assign approximately
200 effective marketing campaigns weakly.
 Managed multiple reporting projects to track and analyze daily sales activity and process of four
Sales divisions leading over 300 sales reps nationwide.
 Provided higher level view of white space analyses to discover and improve market penetration
opportunities over 200,000 managed accounts.
 Designed and implemented a campaign management tool that improved reporting processes with
quicker SLAs.
 Merged data elements from Dun & Bradstreet into company CRM database improving cleanliness
and effectiveness of managing client and prospect records in Microsoft AX ERP system.
 Ensure execution of business imperatives between managers across of all verticals.
 Successfully transitioned operations of onsite CRM team to an offshore Operations team.
2012 to 2013: Zones, Inc., Auburn, WA – Corporate Account Executive
 Drove sales for over 150,000 IT products by providing customers with requisite knowledge of all
Zones products, services, and 2,000 vendor relationships.
 Sustain customer rapport with businesses at the national level.
 Provided company specific IT solutions to new and existing clients using a myriad of products and
utilizing vendor relationships (e.g., Microsoft, HP, Apple, Dell, Cisco, Adobe, and IBM)
 Work closely with clients to ensure the success of all of their IT needs are met.
2011 to 2011: IU Art Museum, Bloomington, IN – Marketing Intern
 Managed contact databases, maintaining record of 4000+ members, donors and local audiences.
 Assisted museum Director with email marketing planning, strategy and execution.
 Analyzed communications strategy suggesting innovative audience-growth initiatives.
2008 to 2009: Rent-A-Center, Tacoma WA – Manager in Training
 Monitored activity of over 50 accounts and ensured total customer satisfaction.
 Created, managed and executed strategic marketing plans to increase sales of household
merchandise to prospective clients.
 Managed inventory and security of all store assets.
 Account management with customer relations and issue resolution.
2006 to 2007: College Success Foundation/AmeriCorps, Pullman, WA – Retention Counselor
 Advised 12 high school students through retention periods and process from high school to college.
 Scheduled and conducted college visits and workshops.
 Assisted with CSF events including the Achievers College Experience (ACE) as peer counselor and
workshop facilitator.
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2.  P R O F E S S I O N A L A F F I L I A T I O N S A N D L E A D E R S H I P A C T I V I T I E S 
2010 to 2011: WAZA Alliance for Quality Education – Development Assistant
 Supplied charitable research and application devising a fund-development plan set to raise $20,000.
 Analyzed current management structure, assisting with restructuring a now successful board of directors.
2009 to 2009: Jundt Art Museum, Spokane WA – Museum Docent
 Created and conducted programs and tours for grade school and adult groups.
 Attended operations classes to understand collection management and museum operations.
2007 to 2008: Kappa Alpha Psi, Kappa Pi Chapter – Social Chair
 Planned and developed programs and activities including community service, and fundraisers.
 Designed and distributed advertisements, campaigns and publications using Adobe Media.
 E D U C A T I O N / P R O F E S S I O N A L D E V E L O P M E N T 
2009 to 2011: Indiana University, Bloomington, IN – Arts Admin., School of Public and Environmental Affairs
2010: IU Center of Philanthropy – The Fund Raising School’s Certificate of Achievement
2003 to 2007: Washington State University, Pullman, WA – Bachelor of Arts; Fine Arts and Bus. Administration.