John Sharpe has over 40 years of experience in client delivery management, application support, and systems management roles. He has a proven track record of delivering significant cost savings and improving customer satisfaction. His experience includes roles at HP, EDS, and the UK Employment Service where he managed multi-million dollar accounts and teams of over 100 staff.

1. John Sharpe
Contact Details
38 Longford Crescent
Bradway
Sheffield
S17 4LL
Email : John.C.Sharpe54@gmail.com
Tel : 01142366388
Mob : 07495756217
Experience Feb 2013 - July 2016 HP/Hewlett Packard Enterprise
Client Delivery Manager/Service Level Lead
Building on the role below, encompassing overall responsibility of
ensuring effective service delivery to the Account/Tower via the
supplying service lines, delivering defined obligations to SLAs, KPIs to
financial targets.
Revising the approach to Service Management to drive out and identify
improvements in service – financial improvement, customer satisfaction,
risk management, whilst ensuring focus on service delivery. Working
with 3rd
Party to conduct thorough bench marking study of the E2E
service to identify commercial position and key drivers for change. Work
with service lines to agree the how and with them to deliver accordingly,
mindful of major corporate migration drivers. Ensure correct tension
applied to ensure corporate, financial and service targets are met as far
as possible. Significant change embraced in own organisation, enabling
rapid development and deployment of strong graduate staff.
Cost improvement of £2.3m delivered in FY13, further improvement of
£2.7m in FY14, £1.25m in FY15 and £1.5m in FY16 to date., .
FY15 Financial Responsibility – Revenue £55+m.
Undertakes overall Tower management responsibility in absence of
Account Executive.
2011 - Jan 2013 HP Apps Mgt Services
Business Operations Manager
Delivery focus on the overall operations of the AMS Tower, ensuring
joined up take on and delivery of AMS functions, ensures overall service
delivery to the Account, responsibility for ITIL Service Strategy & Design
disciplines, ensuring that the business conforms with corporate
business operate obligations including resource management and
effective financial management. Act as deputy to Tower Lead as
required. Overall 400 resources, excess of $72m pa revenue FY2011.

2. Reshape delivery organisation to deliver revised account and service
line organisation requirements. Deliver improved customer satisfaction.
2008 - 2011 EDS/HP DWP ACU
AMS Service Delivery Manager, Level 2 Operations
manager
Continuation of prime element of previous role, focusing on live service
delivery and new business take on, including financial planning and
outlooking. Responsible for End to End Delivery of Service and Finances
initially for the Jobcentreplus Client Systems. Service delivered by over
170 staff, 2008 calendar year costs in excess of $25m. From 2010 took
over as overall operations Level 2 operations manager across all client
groups, but with remit to address key operational issues and re-define
service operations to new FMO operate model.
2006-2007 EDS DWP ACU
AMS Service Delivery and Finance Manager
• Extension of previous role as the new SSBA contract with DWP
implemented. Responsible for End to End Delivery of Service and
Finances for the Working Age Client Systems. Operate as Tower
Finance Mgr – with responsibility for setting up and oversight of
finance control systems – managing rev of $80m pa.
2001–2006 EDS UKNM Solution Centre, Sheffield/DWP
ACU
ALS Service Delivery Manager
 Develop application support function and organisation from scratch to
60+ FTE function supporting all Jobcentreplus systems. Covering a wide
range of activities from incident triage, applications technical support on a
number of platforms – from Oracle E-Bus to Microsoft, telephony and
contact centre management support.
 Service continually exceeds (aggressive) SLA and platinum service
targets set by CDE since early 2004.
 Deliver value for money service, incorporating stretch and ensuring
continued economies of scale. Annual financial targets always achieved.
 Ensure provide key element of ‘joined-up’ service delivery, promoting
close links with Service Managers, other support domains and delivery
projects.
 Ensure that GSMS, CMMi and ITIL requirements are embraced as part
and parcel of the service.
 Ensure that attrition rates are extremely low, despite the sometimes
perceived nature of the service and wider trends elsewhere.
 Ensure that the service is characterized by a ‘can-do’ philosophy in all
areas, ensuring customer and client satisfaction to reinforce the hard
dashboard deliverables.
 From 2005 operate as part of wider DWP Account ALS function. Deputy

3. lead for overall organisation.
1999 – 2001 EDS UKN Solution Centre, Sheffield
Programme Resource Manager
 Work with Modernising Employment Service Programme Management
team and constituent projects to ensure that the resource demands of this
aggressive and dynamic programme were fully understood and actioned.
 Work with business managers and resource managers to ensure
effective supply to meet these demands using the full breadth of options –
internal site, EDS transferees, TDYs, off-site, off-shore and permanent
and contractual recruitment. Executive interviews of full range of staff
ranging from senior project managers to junior support staff and
technicians.
 Over 100 posts filled, helping to ensure a very successful delivery
programme despite the timescales in operation.
1998 –1999 EDS Sheffield Technical Delivery Centre
Systems Manager - LMS
 Ensured continuum of LMS systems development and support, with
end-to-end responsibility for the management of changes to the system
and the scheduling of the release and fix programme.
 Ensure agreed deadlines achieved and customer requirements met.
 Ensure design, development and test resources fully deployed.
1994 –1998 Employment Service. Sheffield
Systems Manager - LMS
 As above, helping ensure successful rapid deployment from 2 single
district pilots to national strategic system with 35k end users.
 Included responsibility for very successful Y2k project during 1997 – 8,
ensuring totally problem free transition for the customers key business
system.
1984 – 1994 Employment Service/MSC Sheffield
Variety of roles as progressed from programmer, through programming
team leader, testing team leader and systems development manager.
1977 – 1984 Manpower Services Commission Hampshire
Direct entrant Executive Officer – variety or roles within Local Offices
(Jobcentre) and Special Programmes and Training Services delivery at
District/Area Office level.
Education 1973–1976 Plymouth Polytechnic Plymouth
 B.A. Hons, Geography with Economics.