Joe A. Hicks has extensive work experience spanning over 20 years in customer service and management roles, including positions as a subject matter expert and escalation specialist. He has held various roles in sectors such as pest control, process serving, and retail management, demonstrating skills in training, marketing, and inventory control. Hicks is a part-time student at Tulsa Community College and has a strong background in technical skills like Microsoft Office and QuickBooks.

1. Joe A Hicks
(918)758-6532
joeandreneehicks@gmail.com
Work Experience
HealthPlanServices
SubjectMatter Expert/EscalationsSpecialist (October2014-current)
• Escalationsteam
• Trainer
• Rapidpromotions
• Billingexpert
All FloridaPestControl (July2014-October2014)
PestTechnician/Route SalesandMaintenance
• Residential/Commercial services
• Sales
• Marketing
• Trainer
• Inventorycontrol
Top Dawg ProcessService (June 2009-June 2014)
IndependentProcess Server
• Marketing
• Accounting
• Service
• Trainer
I Do That (January2009 – June 2010)
General Handyman
 Service
 Marketing
 Accounting
 Trainer
KeyPersonnel (July2008 – May 2009)
TempAgencyGeneral Labor
 Meterreader
 Clerical
 Manual labor
Mother Nature’s PestControl (March 2007 – July2008)
PestTechnician/Route SalesandMaintenance
• Residential/Commercial service
• Inventorycontrol
• Trainer

2. Mazzio’sItalianEatery (August2006 – March 2007)
AssistantStore Manager
• Trainer
• Inventorycontrol
• Interview/Hiring
• Balance dailyaccountinglogs
Rent-A-Center (April 2006 – August2006)
CreditManager
• Collections
• Inventorymanagement
• Customercare
Braum’sIce Creamand Dairy (June 2004 – March 2006)
General Manager
• Inventorycontrol
• Trainer
• Maintainstaff
Education
TulsaCommunityCollege
• Dean’sHonor Roll
• Part time studentwhileworkingfull time
• Planningtoenroll forFall 2016
SoftSkills
• 20+ yearscustomerservice
• 16 yearsmanagement
• Abilitytoworkindependentlyoras a teamplayer
• Self-starter/Well motivated
• Quicklearner
Technical Skills
• Pointof Purchase
• MicrosoftExcel
• MicrosoftWord
• PowerPoint
• QuickBooks
My assets for a future employer
 6 monthsas a billingsubjectmatterexpert
 12 monthsas an escalationsspecialist
 16 yearsmanagement
 25 yearscustomerservice