Germin8 is looking for a Support Lead to coordinate system and application issues for their social media analytics tools. The ideal candidate will have 6-8 years of experience supporting complex distributed architectures in a shift-based role. Responsibilities include leading a support team, defining processes, and working with the development team to resolve issues and improve products. Candidates should have strong technical, analytical, and communication skills as well as experience with databases, web servers, and cloud infrastructure.

1. We at Germin8 are looking for a
Support Lead
Interested? Get in
touch
careers@germin8.c
om

2. We help companies become more consumer
centric and consumers make better decisions
using social media intelligence through our
innovative and intuitive products and services,
delivered by a team of passionate employees.
Our Missionwww.germin8.com careers@germin8.com
Some of our
Customers
More
…

3. At Germin8, we create innovative experiences in areas that touch humanity on a daily basis through various domains like Social Media,
Telecom, Hospitality, Entertainment and many others. Our products transform all these sectors into a stream of knowledge and insights using
which Brands and Users both directly or indirectly benefit. We also create products that touch lives directly by changing the way people
perceive interactions on social media world through intelligent use of Mobile and Cloud technologies.
What we do
Germin8 is an analytics company focused on helping individuals / brands understand and act in real time on the gazillions of conversations by
their stakeholders.
Who are we
www.germin8.com
Get in touch
careers@germin8.com

4. Customer
Management
Brand
Monitoring
Campaign Analytics
Customer
Satisfaction
Influencer
Engagement
Industry &
Competitive
Analysis
Lead Generation Category
Research
Due Diligence
Solutions we offer

5. A highly motivated and skilled Support Leadwho would like to be part of a dynamic and fast-
growing team that works on Social Media Analytics Tools
Visit us: www.germin8.com | Get in touch: careers@germin8.com
We are looking for…
Who are interested in …

6. Your role would be to…
Visit us: www.germin8.com | Get in touch: careers@germin8.com
Coordinating system and application issues with internal and external customers (L2 support). Coordinating with
development team for resolutions, TATs, release and deployments.
Define and maintain processes for smooth execution of operations and DevOps
Strong technical operational support of production and staging application, software and cloud infrastructure.
Observing the patterns of issues/requests and suggesting improvements in the form of automation, utilities,
infrastructure optimizations and process improvements.
Be part of the innovation for Product development
Working conditions: Shift based role covering 24/7/365
Leading a team of L2 support engineers including people management

7. We hope you’re already…
Sound understanding of operating system concepts and networking concepts.
Hands on experience with maintaining web servers, databases and complex distributed architecture. Knowledge of
cloud setup management would be preferred.
Strong analytical and problem solving skills
Excellent English communication skills, both written and verbal.
Self motivated, Team player and able to present ideas in user friendly way.
Good understanding of Agile and Continuous Integration processes
Willingness to work in shifts and handle phone calls and live chat sessions
Visit us: www.germin8.com | Get in touch: careers@germin8.com
Location: Mumbai | Qualification: B.E / B.Tech | Experience: 6 - 8 years

8. Lets take this forward…
Share your resume with us at
careers@germin8.com
Talk to you soon!
www.germin8.com