The document discusses cultural aspects of passenger facilitation at airports. It summarizes the Tourism & Transport Forum's (TTF) advocacy role regarding passenger facilitation, including involvement in government committees around tourism and borders. It also outlines factors like changing demographics, technology advances, and economic growth in Asia that are impacting passenger facilitation expectations. International travelers increasingly want more efficient check-in, baggage services, self-service options, and an overall better terminal experience. Airports must respond by providing services like assistance for families, lounges for business travelers, and interpreters for international visitors.