This document is a resume for Jayakumar K.P. summarizing his professional experience and qualifications. He has over 24 years of experience managing technical service agencies and ensuring brand compliance for various industries. Currently, he works as Head of Product Safety, Consumer Protection, Quality Assurance and Private Brand Support at Walmart India, where he is responsible for establishing product safety, consumer protection and quality assurance systems. Previously he has held leadership roles at other testing and certification companies, focusing on areas like product testing, supplier compliance, and laboratory management.

1. JAYAKUMAR K.P
A-202, Gateway Tower, Vaishali, Sector – 4, Ghaziabad U.P., 201010
Phone: 0120-4136516/ 09717091497 E-Mail: jayakumarkp966@gmail.com
Seeking assignments in
· Operation ,Business Development, Customer Service and Technical Management with International Testing & Certification
Companies
· Factory and Product Compliances, Consumer Protection ,Responsible Sourcing and Supplier Management functions with reputed
Retail Industries /Buying Houses
PROFESSIONAL SNAPSHOT
An astute and result oriented professional with proven success of over 24 years in Managing
· Technical service Agencies -17 years with Indian & International Technical service agencies
· Brand Compliances encompassing Product Safety, Quality, Consumer Protection, Product Development, and Factory
Compliances etc. in Retail Industry -7 years with Retail Leader in India.
PRESENT JOB
Wal-Mart India as Head - Product Safety, Consumer Protection, Quality Assurance and Private Brand /Import Product development
Support (Food, Apparel, Home soft, Hard- goods, Toys, Furniture, Home & Personal care, Appliances and Electronics)
CURRENT RESPONSIBILITIES
1. Establish and implement Product Safety Management system to verify the product offered to customer is safe and compliant
with applicable laws of the country and company specific requirements.
Processes and controls to ensure factory and product compliances
· Governance
· Legislation and Regulations
· Supplier compliance assessment & Performance Management
· Product Standards – Testing protocols and Technical Specs
· Product Safety & Compliance verifications and monitoring
· Withdrawals/ Recall Management
· Incident/Complaint management and compliance reporting
· Information Management and Analytics
· Subject Matter Trainings
·
2. Establish and Implement Consumer Protection Management system to ensure consumer rights and Wal-Mart way of doing
business in adherence with applicable laws and regulations.
Processes and controls to ensure applicable consumer laws
· Product, Price claims and Offers in advertisements
· Shelf price vs. POS price match
· Stock validation against advertisements
· Weight and Measure calibrations
· Consumer Service concerns
3. Establish Quality Assurance process for Private Brand and Imports to ensure quality guaranteed products
Controls and measures in adherence with Product Safety and compliance norms
· Supplier approvals
· Technical specification Validation
· Production audits
· Supplier Annual reviews
· 3rd party Product testing
· 3rd party Inspections
· Customer return and complaint analysis
· Regulatory incident handling
4. Private Brand & Import Product Development Support
· Branding:
Strategy, Feasibility Study, Packaging, Launch Plans, Store Communication, Promos, In-store Signage ,Brand loyalty building and
customer feedback analysis
· Product Development:
Benchmarking, Price matrix, Technical Specification, Item file, Product reviews, Production monitoring, Dispatch review, Store
display, Demos and Control sample management
· Compliance:
1

2. Supplier development, Product Failure analysis, Technical guidance to improve products quality, Art work /Label compliances,
Supplier training
KEY SKILLS
· Product knowledge , Supplier contacts and Technical skills for –Food, Textiles, Home Furnishings, Hard Goods,
Furniture, Stationary, Toys, Food and HPC Product categories
· Strong in Strategy and Processes for overall profitability, strategic utilization and deployment of available resources to
achieve organizational objectives
· Effective communicator with excellent relationship building & interpersonal skills
ORGANISATIONAL EXPERIENCE
1. Walmart India
Duration: Sept.2013 to present
Position: Dy. General Manager / Subject Matter Expert– Product Safety & Quality Assurance.
Bharti Walmart
Duration: Dec.2007 – Sept 2013
Position : Dy. General Manager –Product Safety, Quality Assurance & Compliance- Private Brand & Imports
Significant Contributions:
· Established an efficient Product Safety Functional team and Program suiting to the business
· Built processes for Private Brand and Imports
· Developed and implemented Standards & Processes for Factory Compliance, Responsible sourcing, Testing, Sensory Analysis,
Inspections, Quality Audits, Mystery Shopping, Customer Complaint Analysis, Product withdrawal etc. - for Food, HPC and Non-
Food products
2. Intertek Consumer Goods India -Testing, Inspection and Certification agency
Duration: September 2006 –Dec 2007:
Position: Assistant General Manager (Technical& Operation)
Significant Contributions:
· Built an effective functional team to establish operational stability and Profits growth
· Set the multi facility lab in Gurgaon within the 1st year of joining by adding Hard-line, Home Soft and Chemical lab in addition to
the Apparel testing lab. Recruited and created an efficient team with a 3 year growth plan.
3. Bureau Veritas Consumer Goods India - Consumer Goods testing, Inspection and Certification Company
Duration: May 1997 –Sept 2006
Position: Chief Technical Manager
Significant Contributions:
· First employee in India with initial assignment of Installation and Commissioning of Merchandise Testing Laboratories in India
(Later taken over by Bureau Veritas Consumer Products Services)
· Managed Machine installation, Recruitments, Technical Team set up, Training for physical, chemical and Analytical testing, Raw
material procurements etc while setting up the Lab operation in targeted timelines.
· Established and managed various functions such as Lab Operation, Maintenance & Calibration, Quality Assurance, Customer
Service, Technical Support, Marketing, Commercial, Home and Hard-line testing facilities effectively during 9 and half years
service.
· Instrumental in MTL Bangladesh Operation set up
· Represented Asia to review the product recalls and developing corrective measures to address any such recalls in US CPSC.
(Home soft & hard goods category).
· Selected as Super Trainer in Global training team to train Asian counterparts
4. Shriram Institute for Industrial Research- India’s premier testing and Research Institute
Duration: Nov 1990 -May 1997
Position: Product Analyst-Textile and Paper Testing
2

3. EDUCATIONAL CREDENTIALS
· Graduation in Chemistry from Kerala (M.G. University)
· Certified Lead Auditor (TQMI Delhi)
· Certified Auditor for Lab Quality Systems (NABL)
TRAININGS
· Trained at Hong Kong for Laboratory operation in 1997, 1998 & 2000
· Trained as Super Trainer at Hong Kong for Asian Region in 2004
· Learning to Engage & Develop (LEAD) By WM India Technical and Consulting Services in Nov.2008
· Smart Merchants Academy of Retail Training by Walmart in June 2009
· Walton University Leadership Sessions –Lead Culture in Oct 2010
· Situational Leadership-II by The Ken Blanchard Companies in Oct 2011
· The Seven Habits of Effective People by Franklin Covey in Dec 2011
· High Impact Presentations by Dale Carnegie in July 2012
ASSOCIATIONS WITH
· More than 1000 exporters (Apparel, Home Furnishings and Hard goods)
· More than 60 Buying Agencies
· More than 200 overseas clients (US & Europe)
· More than 300 Indian Retail Private Brand Manufacturers Traders and Importers
· FSSAI, AEPC, BIS and Independent 3rd party Labs
DATE OF BIRTH: 15th APRIL 1966
( Jayakumar. K.P)
3