Ram Prasad has over 11 years of experience in supply chain management, merchandising, and BPO operations. He has a proven track record of managing end-to-end supply chain processes, forecasting demand, creating purchase orders, and managing supplier relationships. Ram Prasad is skilled in performance management, metrics reporting, and process improvement. He has worked in leadership roles at Tesco and Wipro managing teams supporting retail operations.

1. Ram Prasad P.
Mobile: +91-9980512006 ● Email: prp_ind85@yahoo.com
Address: # 162, Lakshmi Prasadam, Nethravathi Street, Udayanagar, Bangalore – 560016
PROFILE SUMMARY
A professional with nearly 11 years of experience in:
- Supply Chain Management and Merchandising
- Product management
- Metrics & KPI Management
- Performance & People Management
- Stake Holder Management
- BPO Operations
 Forecasting - Skilled in management of end to end of Supply Chain - demand forecasting, leading the
consensus forecasting process, directional management of internal supply chain processes and linkages with
business plans to ensure stock availability to meet business goals
 Purchase Order Creation– Managing Purchase order creation for both domestic & internationally sourced
items, setting up the item on ordering system, forecasting volumes
 Supplier management – Daily interactions with suppliers in chasing for delivery of stock to warehouse and
ensuring right stock gets delivered to the right stores, tracking supplier performance based on agreements,
coordinating with central stock and flow team in UK for prioritizing the stock moves for promotional and
launched items
 Logistics - Expertise in handling all logistics functions & queries related to it, Managing day-to-day
relationship with suppliers, customers, transporters, shipping lines & freight forwarders, from placement of
order till delivery of shipment to ensure achievement of service and quality norms for smooth flow of
operations & supply of required items
CAREER CONTOUR
Tesco Bengaluru Jan 2011 to Feb 2016
Tesco Bengaluru is the Global Services Arm for Tesco worldwide. The centre sits at the heart of the Tesco group,
and provides IT and Business services to Tesco operations across Europe and Asia. Tesco was the first major
international retailer to have a fully-owned support centre in India. Our core purpose at Tesco is to create value
for our customers to earn their lifetime loyalty and Tesco Bengaluru is dedicated to supporting those values by
providing great service to our internal customers.
Growth Path:
Jan’11- Nov’12: Senior Officer
Nov’12- Aug’14: Process Lead
Aug’14- Feb’16: Team Lead
Lead Merchandising Operations (2 teams – Electricals & Entertainment):
 End to end management of Supply chain activities for both the teams – Electricals & Ents
 Sustaining the existing network & managing Purchase order creation on time, ensuring timely
distribution of the merchandise, monitoring availability of stock, making appropriate arrangements for
ensuring on time deliveries
 Administering the complete retail operations, logistic management, depot inventory control & weekly
and daily reports done for stakeholders
 Handling escalations from Stake holders, suppliers and other departments
 Co-ordinate with the UK buying and supplier teams to ensure prices and products availability
 Supplier Management - Following up with suppliers to negotiate on delivery dates and committed stock,
Also supporting suppliers with outstanding invoice issues by liaising with finance department internally
 Understand delivery discrepancies and ensure appropriate action taken with Suppliers, depots and
systems
 Ensure the teams adherence to the business metrics, KPIs and SLAs
 Reporting the daily & weekly sales of the category, analyzing the areas with positive growth and
devising a strategy for increasing sales in non-performing areas
 Performance management of the team consisting of 11 members & conducting half yearly & annual
appraisals - including 4 Senior Officers, 1 Process Trainer IC role and 6 Officers, training them,
improving their skills, performance resulting in increasing their productivity; identifying training needs
and ensuring full team is cross trained and ensuring no task is person dependent

2.  Support the team in delivering quality and reliable service to customers and/or colleagues, enable
people growth and drive innovation
 Daily dashboards to higher management highlighting the daily transactions of the team
 Project done internally for all activities of the team to improve utilization
 Driving the team to continually add value to business
 Quality checks defined & done for all the critical activities being delivered by the team
 Having regular meetings with Leads, managers of other categories & stakeholders to calibrate and work
towards process improvements
ACHIEVEMENTS:
 Transitioned, trained and stabilized a complex & business critical process for Supply Chain
(General Merchandising NON-Food in UK) with a sign off for 2 FTE (full time employee)
 Got promoted from Process Lead to a Team Lead for excellent handling of new process which
was just transitioned to India operations
 Was nominated to handle 2 teams post the transition – Electricals & Entertainment
 Central order tracker created – This tracker is used by both teams in India and by the
stakeholders. This tracker has reduced the mail chains & now acts as a single tracker for
Ordering and also helps back track for audit purpose
 Got promoted from a Senior Officer to a Process Lead in Retail operations which was
completely a new field within 18 months of joining Tesco
 Won multiple awards as an individual & at Team level through the tenure in Tesco
Wipro Infotech October 08 to January 2011
Wipro InfoTech is an end-to-end IT solutions provider delivering services ranging from Total Outsourcing to
Consulting, Business Solutions and Professional Solutions. Wipro InfoTech is the leading strategic IT partner for
companies across India, the Middle East and Asia-Pacific - offering integrated IT solutions.
Quality Executive
 Documentation of SOP/Process documents and storing the same in a centralized repository
 Preparing operational dashboard and RAG scorecard on weekly basis
 Monitoring service delivery parameters monthly
 Performing RCA if there are any escalations or exceptions exist
 Documenting all customer escalations centrally with response to customer escalation
 Structured Calendared reviews with team along with the observations
 To drive towards error reduction and ensure seamless operations
 To perform RCA on ongoing basis and deduce preventative actions
 To track performance and add value by producing more meaningful metrics
IBM Daksh (Concentrix) July 2005 - September 2008
IBM is a global management consulting, technology services and a BPO. IBM BPO is one of the biggest BPO’s in
India with big and diverse clientele.
Roles and Responsibilities:
 To handle requests from the customer for certain account maintenance & transactions within the
specified TAT (Turnaround Time)
 Maintaining a keen sense of awareness on money laundering or any other fraudulent transactions and
its ill effects and help keep the customer’s account free of such transactions
 Identifying any compliance defects within the team and spreading awareness of the importance of
following the rules of compliance
 Maintain and supervising customer’s confidential data like bank accounts.
 Updating Issue Log that is a ready reference for complicated instructions.
 Training new joiners and being a buddy till they go LIVE on the process.
 Monitoring the Errors and giving feed back to new joiners as well as the tenured staff with the RCA.

3.  Attending conference call on weekly basis & interacting with the clients regarding the performance &
best practices shared across the team
 Maintaining Quality Tracker for the entire process which showed the performance & accuracy of the
associates
 Maintained & sent MIS Report to the client on day to day basis and assisting manager while sending
stack ranking data on monthly basis
 Created a new Error tracker which helped the clients to understand the errors & the bifurcation of
errors in an easier way
ACHIEVEMENTS:
 Involved in the transition of a highly complicated process from UK along with team of 5
members & a team lead
 Got Promoted as a Senior Associate
 Awarded Best Quality Checker
 Cancel & Amendment of Direct Debits-Won the Best Team Award for the year 2006 in the
entire IBM BTO
ACADEMIC CREDENTIALS
Bachelor of Commerce: 2005
Indiranagar Evening College, Bangalore University
Pre University: 2001
Indiranagar Composite PU College, Bangalore
Secondary School: 2000
Jubilee School
IT SKILLS
 Proficient in Microsoft Office 2010
 Skilled in Teradata SQL Assistant, Microsoft VISIO 2010 and other applications including Oakwood,
Mainframes (Attachmate), Oracle Retail Management System (New Buying System), Business
Intelligence / Micro Strategy end user tools like Commercial Adhoc Reporting & Tesco Reporting and
insights for non-food
 Have completed ITIL v3 training
 Successfully completed a course in Tally
PERSONAL PROFILE
Name : Ram Prasad. P
Father’s Name : Haridas. K
DOB : 23.02.1985
Nationality : Indian
Sex : Male
Marital Status : Single
Languages Known: English, Hindi, Kannada, Malayalam and Tamil
Passport No : N9331696
Hobbies : Reading (Fiction, Management books & articles), Playing Foot
ball, active member of Rewards committee & drive
community events within the function
I hereby declare that all the information provided by me as above is factual and correct to the best of my
knowledge and belief.
Date :
Place : Bangalore Ram Prasad. P