JIRA aplikace
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Co je JIRA Aplikace aneb kam zmizel addon JIRA Service Desk a JIRA Agile Příklady front-endu aplikací Novinky JIRA Service Desk 3 Novinky JIRA Software 7 Install/Upgrade JIRA 7
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JIRA aplikace
- 1. JIRA Aplikace MARTIN CVRČEK • ATLASSIAN CONSULTANT • ONLIO • @MARS69
- 2. Agenda 1. Co je JIRA Aplikace aneb kam zmizel addon JIRA Service Desk a JIRA Agile 2. Příklady front-endu aplikací 3. Novinky JIRA Service Desk 3 4. Novinky JIRA Software 7 5. Install/Upgrade JIRA (7)
- 3. Agenda 1. Co je JIRA Aplikace aneb kam zmizel addon JIRA Service Desk a JIRA Agile 2. Příklady front-endu aplikací 3. Novinky JIRA Service Desk 3 4. Novinky JIRA Software 7 5. Install/Upgrade JIRA (7)
- 4. Co je JIRA Aplikace Aktuální verze jsou na https://www.atlassian.com/download „Nemarketingové“ vysvětlení: 1. JIRA 6.4 + addon JIRA Service Desk 2.5 https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk upgrade na JIRA(7) Service Desk 3 2. JIRA 6.4 + addon JIRA Agile 6.7 https://marketplace.atlassian.com/plugins/com.pyxis.greenhopper.jira upgrade na JIRA(7) Software 7 3. JIRA 6.4 https://www.atlassian.com/software/jira/download-archives upgrade na JIRA(7) Core 7
- 5. JIRA aplikace a funkcionality
- 7. Práva podle typu projektu 1/3 Více o JIRA aplikacích a právech na https://confluence.atlassian.com/jiracoreserver070/jira-applications-overvi ew-777015912.html
- 8. Práva podle typu projektu 2/3
- 9. Práva podle typu projektu 3/3
- 10. Agenda 1. Co je JIRA Aplikace aneb kam zmizel addon JIRA Service Desk a JIRA Agile 2. Příklady front-endu aplikací 3. Novinky JIRA Service Desk 3 4. Novinky JIRA Software 7 5. Install/Upgrade JIRA (7)
- 13. Create > Software 1/3
- 14. Create > Software 2/3
- 15. Create > Software 3/3
- 16. Create > Service Desk Nezapomeňte – cílem je spokojený (nebo alespoň neodrazený) uživatel. Užitečné postupy pro návrh customer portálu
- 17. Create > Business 1/3
- 18. Create > Business 2/3
- 19. Create > Business 3/3
- 20. Přehled projektů
- 21. Admin projektů > změna typu
- 22. Admin > licence aplikací
- 23. Admin > přidání licence
- 24. Admin > odebrání licence
- 25. Admin > uživ. skupiny v aplikacích
- 26. Admin > Global permissions
- 27. Agenda 1. Co je JIRA Aplikace aneb kam zmizel addon JIRA Service Desk a JIRA Agile 2. Příklady front-endu aplikací 3. Novinky JIRA Service Desk 3 4. Novinky JIRA Software 7 5. Install/Upgrade JIRA (7)
- 28. MARTIN CVRČEK • ATLASSIAN CONSULTANT • ONLIO • @MARS69 Novinky
- 29. Výkonné SLA Real-time Reporting Fronty pro operátory Intuitivní interface Stále platí z addonu JIRA Service Desk
- 33. Service Desk 3 jako JIRA aplikace
- 34. Service Desk - projektové menu 1/2 Vysouvací sidebar z levého boku.
- 35. Service Desk - projektové menu 2/2
- 36. Service Desk – klienti
- 37. Service Desk – vytíženost agentů
- 38. Service Desk – klientský portál
- 39. Admin Service Desk – request type
- 40. Admin Service Desk – SLA
- 41. Admin Service Desk – automat
- 42. Automat – přechod na komentář on Support on Customer
- 43. Agenda 1. Co je JIRA Aplikace aneb kam zmizel addon JIRA Service Desk a JIRA Agile 2. Příklady front-endu aplikací 3. Novinky JIRA Service Desk 3 4. Novinky JIRA Software 7 5. Install/Upgrade JIRA (7)
- 44. MARTIN CVRČEK • ATLASSIAN CONSULTANT • ONLIO • @MARS69 Novinky
- 45. JIRA Software – backlog
- 46. JIRA Software – odbavení verzí
- 47. Agenda 1. Co je JIRA Aplikace aneb kam zmizel addon JIRA Service Desk a JIRA Agile 2. Příklady front-endu aplikací 3. Novinky JIRA Service Desk 3 4. Novinky JIRA Software 7 5. Install/Upgrade JIRA (7)
- 48. MARTIN CVRČEK • ATLASSIAN CONSULTANT • ONLIO • @MARS69 Install/Upgrade
- 49. Máme např. JIRA 6.4.7
- 50. Např. Windows Spustíme instalaci aktuální verze stažené z https://www.atlassian.com/download
- 51. Rozhodneme
- 52. Zálohujeme
- 53. Dáme si zelený čaj
- 55. JIRA addons update check
- 56. JIRA addons update check
- 57. Zažádáme o povolení řídící věž
- 58. Dáme si kávu
- 59. ...druhou
- 61. Hotovo
- 62. Máme problémy? Data version 6 and product version 7 are not compatible. Pomůže toto? https://ecosystem.atlassian.net/browse/AMPS-1280
- 63. Tak je řešíme Upgrade information https://confluence.atlassian.com/adminjiraserver070/upgrading-jira- applications-749382701.html JIRA Service Desk 3 is compatible with version 7 or later of the JIRA platform. Podporované platformy: https://confluence.atlassian.com/adminjiraserver070/supported- platforms-749382629.html
- 65. Děkuji
- 66. Martin Cvrček • Atlassian Consultant • Onlio • @mars69 Děkuji Užitečné odkazy: Prezentace ke sdílení http://www.slideshare.net/Onlio Atlassian komunita CZ & SK www.linkedin.com/groups?gid=2648129
Editor's Notes
- Ok, so there are four things that I’m going to talk to you about today. This is the most important slide in this presentation. As we talked to our customers, these were the four things that they said they needed from us most. If you’re an agent using ‘regular JIRA’ for your service desk needs… One, you want an interface that’s designed for an end users who might only enter a ticket one time in their life. Two, you want team queues so there’s one place to go for everything you need. Three, you need SLA support. And four, you want reporting designed to give you the visibility you need to drive constant improvement on your team. So these are the four things that I’m going to go through today.
- So here’s how this works. This is JIRA Service Desk’s Customer Portal Brilliantly simple. and Customer-centric. {click to show green circle highlight} When an enduser has a problem, they simply click Request New Software,… It’s easy to find exactly what they need in the clean and simple interface. They click that button…
- and they get this... Exactly what they need and nothing more. Everything a customer doesn’t need to care about is hidden. They get a nice, simple interface with exactly what’s required of them. Under the covers, for this ticket, we have the Summary and Description fields in JIRA. But for users, this form becomes the translator that end-users have always wanted.
- With JIRA Service Desk, out of the box, we wanted to make sure that your team has one place to go for everything they need to care about. So we give you Industry-best-practice, Team Queues to ensure that your team will aways be working on the right requests at the right time.