Jesse Plunkett is applying for a position as a Comcast CommTech 4. He prides himself on being early, going above and beyond by giving 110%, and paying attention to details. As a CommTech 4, his duties include handling bulk services like trouble calls and installations in multi-dwelling unit properties. He is goal-oriented and always learning.

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Jesse Plunkett
Dependable,
hard working
doing what
ever it takes
to get the job
done
Strong work
ethics, team
player, goal
oriented,
always
learning
ABOUT ME
My objectives as an employee is to always be early to start work, if your on time your
late. To go above and beyond giving 110% to complete the job. Paying attention to
every detail no matter how big or small. Taking pride in conducing my self in a
professional manner.
COMCAST
COMMTECH 4
Listed below are my daily duties as a CommTech 4 and Bulk Tech
BULK
Bulk consist of trouble calls, SRO’s and Installing
are Bulk services in MDU properties.
REFERRALS
Bruce Clark - Superviser Tech Ops - 850.574.5590
Jason Yawn - Construction Comcast - 850.694.0079
Jesse Gatewood - Comtech 5 - 850.559.8975

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Job Summary:
Responsible for performing installations, additional outlets,
reconnects, change of service, and troubleshooting from customer premise
equipment (CPE) to tap for routine multi-product and bundled
installations for residential and business customers in accordance with
Comcast procedures and practices. Represents the Company and its service
philosophy to the customer(s.) Functions with an increasing degree of
proficiency and a decreasing degree of supervision with regard to those
skills and tasks for which training and instruction are received during
tenure in this position. Communicates with customers in a clear and
straight forward manner. New employees with experience (who are hired
into a Technician 3 position) must complete the training and
certification of previous levels, up to and including Technician 3,
within the 90-day probation period.
Core Responsibilities:
- Performs applicable CT 2 duties, multi-product installations
reconnections, requested and non-pay disconnects, and additional outlets
for residential and residential-like products. Completes installations
from tap including troubleshooting the forward and return path in the
drop from the tap to the customer's equipment for multiple services to
customer equipment in single and multiple family dwellings including
prewired units; perform installations adhering to Comcast procedures and
safe work practices, NEC and NESC requirements, and local ordinances in
order to provide services to the customer.
- Reviews all requested services with the customer in order to ensure
understanding and agreement while surveying the installation route and
reviewing proposed route with the customer in order to obtain agreement
on the location of cable outlet(s.)
- Installs and removes set-top box and/or eMTA's. Inspects existing
bond/ground to ensure compliance with Company and National Electrical
Code (NEC) requirements; makes new ground as required in order to
protect employees, customers, and equipment from electrical shock or
damage.
- Completes associated paperwork with each work order. Cleans,
maintains, and stocks vehicle and equipment in order to be prepared to
handle multi-product residential and commercial installations.

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- Determines acceptability of video, data, and voice services by
reviewing television picture quality and PC and modem connection
following any installation or work on cable services to provide the best
possible service for the customer. Educates the customer on the CDV
service and voice mail. Conducts CDV test call. Demonstrates CHSI
service and educate customer on how to connect to the service, home
page, national and local content, and web browsing using URL(s.)
Provides information on available services to new and existing customers
in order to sell additional services and attempt to upgrade existing
services.
- Repairs or reports all system signal leakages found while performing
an installation and in order to reduce ingress and egress. Properly
operates and maintains installation tools and equipment.
- Reports vehicle repairs or services when required and/or prescribed.
Reports any accidents, losses, injuries or property damage to supervisor
and customer when appropriate.
- Ability to read general system layouts from blueprints, use basic
cable installation tools, hand tools, lift and carry loads of 70lbs or
more, access crawl spaces and attics, perform jobs from high places (on
ladders and/or poles approximately 18 to 20 feet above ground) and stand
50-70% of the time.
- Works within manufacturer's rated weight capacity for all equipment,
including but not limited to ladders and aerial lifts.
- Knowledge of the National Electrical Code (NEC,) the National
Electrical Safety Code (NESC,) the Occupational Safety and Health Act
(OSHA,) Federal Communications Commission (FCC,) Environmental
Protection Agency (EPA,) Department of Transportation (DOT,) American
National Standards Institute (ANSI,) and various state and local codes
including G.O. 95 and G.O. 128, (when applicable.)
- Knowledge of policies and procedures for installation activities,
cable system operations, PC hardware, software installation, internet,
navigation through a file system via the DOS prompt or window interface
and access the control panel to configure components such as a printer,
modem, and monitor.
- Builds and maintains long term partnerships.
- Maintains a positive approach when working with others both in and out
of the department including contractors; works well cross-functionally.
Ability to read situations, finds common ground, and reduces conflicts.
- Communicates and exchanges ideas/information within and outside
department for better results in a clear and concise manner.
- Successfully complete all safety training requirements. Re-certify,
as necessary.

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- Performs work near power lines and electricity in inclement weather
along with moderate exposure to noise levels. Close vision, peripheral
vision and ability to adjust focus while manipulating connectors,
fasteners, wire; objects such as pens, keyboard and mouse, and uses
hand.
- 10 hour days for 4 days a week also must be available to work overtime
including weekends, evenings and holidays.
- Has knowledge of how the cable and telecommunications media industry
works and provides and supports quality service to all internal and
external customers.
- Takes personal ownership to solve problems and seeks feedback to
produce higher customer satisfaction and gathers and analyzes the
appropriate information prior to making a decision while defining the
root causes and key elements of the issues.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Demonstrates a basic understanding of the Company's products and
services and well versed in cable industry vocabulary, use of products
and researches current new product offerings, sales and marketing
campaigns in comparison to the competitor's products and services.
- Builds and maintains long term partnerships.
- Maintains a positive approach when working with others both in and out
of the department including contractors; works well cross-functionally.
Ability to read situations, finds common ground, and reduces conflicts.
- Communicates and exchanges ideas/information within and outside
department for better results in a clear and concise manner.
- Successfully complete all safety training requirements. Re-certify,
as necessary.