1. Jayshree Amol SawantJayshree Amol Sawant
Mobile:Mobile: +91 (0) 9323701123/+91 (0) 9930969156 ~ ~~ ~ E-Mail:E-Mail: jayshree.sawant0@gmail.com
MBA having 12 yr’s experience in Operation- Delivery & Assurance Mgt & Purchase Management
Sr. Manager IT Purchase & Delivery, Logistic - Vendor Mgt, Customer Mgt, Payment Mgt,
International Business deliveries.
Service Delivery & Assurance Sr. Executive - Customer Service Relation management, Retention & Churn Mgt
Team Lead Customer Service– Service Request Mgt, SLA Mgt.
Seeking Managerial assignments with a growth oriented organisation.
EXECUTIVE PROFILE
Career Objective
To be an indispensable support to the Top Management of a reputed organisation undertaking responsibilities of
Customer Service /Retention/ Churn Control functions /purchase Mgt/Delivery Mgt/Vendor Management/Logistics
Managements /International Deliveries and make valuable contributions as an effective team lead.
Synopsis
A result oriented professional with over 12 years of post-qualification experience in Service Delivery, Service
Assurance, Retention and churn Management in Telecom Industries and now Highly Motivated Team player as
Purchase and vendor Management .
Using experience-backend judgment, innovation, strong work ethic, humour and irreproachable integrity achieved
expertise in overcoming complex business challenges and making high-stakes decisions within fast-paced, high-
pressure environments.
Possess an ability to apply advanced Retention concepts and techniques in analyzing Customer’s behavior Patterns.
Excellent abilities in analyzing complex problems to develop corrective action alternatives; preparing comprehensive,
clear, concise internal audits of field Retention Executives; training and evaluating staff; maintaining objectivity and
impartiality.
CHRONOLOGY
LA Technologies Pvt Ltd., Mumbai Sr. Manager - Purchase – Jun”13 till date
Reliance Communications Ltd., Mumbai Sr. Executive-Customer Service Assurance Lead - Since Dec ’07- Jun ‘13
TATA Teleservices Maharashtra Ltd., Mum. Team Leader - Customer Service SR Mgt - Dec’02 – Dec’07
 International Business – Handling Existing Customer’s , Vendor
Mangagement Handling Clients like Cisco , Redington , Ingram.
 International Deliveries – Deliveries in Dubai / Singapore follow up
with freight like ACE , DHL Express , Vendors like Redington ,
Customer’s like Targus.
 Purchase Management – Got Pramotion with in 6 months as a Sr.
Manage –Purchase with confirmation in the month Dec 13 .
 Coordinated all aspects of a promotion including: vendor
selection, vendor relationships, material management, client
relationship, team communications, contract negotiations, budgets
and final analysis.
KEY RESULT AREASKEY RESULT AREAS
Purchase Mgt –IT Hardware
Delivery Management
Vendor Management
Customer Satisfaction
Logistics Management
Data Mining & Analysis of
Operation- Customer Service
(Life cycle Mgt)
Process Review
SR Management
Retention Management
Churn Management
Fault Complaint Mgt
Fault SLA Management
International Business
International Deliveries- IT
Hardware
Customer dispute
management CustomerTeam
KEY RESULT AREASKEY RESULT AREAS
Purchase Mgt –IT Hardware
Delivery Management
Vendor Management
Customer Satisfaction
Logistics Management
Data Mining & Analysis of
Operation- Customer Service
(Life cycle Mgt)
Process Review
SR Management
Retention Management
Churn Management
Fault Complaint Mgt
Fault SLA Management
International Business
International Deliveries- IT
Hardware
Customer dispute
management CustomerTeam

2.  Pursued long & short term partnership Relations ships with
external vendors and developed volume generating pramotions
that effectively impacted business
 Ngotiating & agreeing contracts and monitoring there progress by
checking the quality service provided .
 Monitoring Delivery times to ensure SLA is managed on time.
 Logistics Management - Handling Purchase of IT
hardware/Software and Logistics (Deliveries) at
customerplace(i.eSwitches/servers/computers/laptops/Routers/s
upports/ Microsofot lciences
 Need to handle fix set of Vendors . Vendor Management with Timely follow ups on payments with
Finance Preparing Reports on payment pendencies . Manage vendors if any deviations in
payments .Target to Increase Vendors on Open credit and to reduce Advacne payments
 Final Reports of PO Tracker to Director
 KRA on increment of 5% Margin on Sales margin . Negotiations with Vendors for pricing and
Payment terms .
 Mainly dealing in Cisco /HP / Lenovo / Aruba / Retal / Microsoft.
 Designing the Feild Retention Plan based on identification, monitoring and measurement of all
Cases Received Trends by analysing Monthly cases.
 Implementing Enterprise Risk Management practices by adapting & deploying risk standards,
methodologies & procedures, Identify trends/emerging risks in the industry, ensure high quality of
risk assessment & strong responsiveness.
 Planning & execution of Churn Management using Risk and Control frameworks as per the Audit
findings on LMTD.
 Reporting Critical risks identified across functions to Audit Committee (NSHQ) & ensuring
compliance of SR’s and MACD’s as directed by them.
 Interacting with Process owners on a regular basis to have meaningful reviews with continued focus
on identifying areas of improvement and develops & monitor corrective action plans.
 Providing guidance for Data mining & analysis for evidence of deficiencies in controls, fraud, non
compliance of management policies and procedures
 Conducting follow up on FT closures by Field team to review quality Random checks for quality
improvement.

3.  Reporting internal audit findings, recommending appropriate improvements to controls and
assessing the adequacy of the corrective actions taken and provide management with sufficient
information to address any observed deficiency.
 Evaluating internal control on SLA of Fault closure as per business standards.
 Developing strong professional standards among the team members directly associated for
achievement of Company objectives.
Previous experience of Reliance Communication:
 Handled Retention and Churn Management – Low Value (Retail) Business
 Total team of 7 for Feild Retention .
 Reported to National Head and Circle Customer Service Head .
 Handled Service Assurance and Deliveries – Navi Mumbai and Western Area.
 Total Customer base – 22000 for Retail business
 Life cycle management of each customer
 Presentations /Monthly Review
 Sucessful in managing 2% churn in Mumbai
Previous experience of TATA Teleservices
 Compiling and analyzing SR’s and Escalated complaints
 Establishing, maintaining & coordinating the implementation of Area wise resolution as per
Complaints received
 Monitoring the various internal control procedures of SR’s SLA closure time .
 Implementing the internal audit recommendations; reviewing statutory requirements and changes for
fiscal operations affecting auditing processes.
 Handling reconciliation of Number Management (Daily Report)
 MIS of Customer Services SR management. (Daily Reports to Director of SR ).
 Monitoring the combined performance of the team and ensuring that everyone reaches their targets.
NOTABLE CREDITS
 Successful Service Assurance Camp in NRI Complex Sea woods with Great Response from
Customer’s.
 Nationally Bench Mark in Churn Management Vol. churn closed >2 %. Certified as a Best Service
Assurance Manager.
 Follow ups on Rent issues of CISCO with commercials and Field team, personally met societies for
their issues and got that resolved.
 Attended the Training Programme on Leadership and implemented many healthy suggestions in
team handling
PREVIOUS ASSIGNMENTS

4. Reliance Communications SR. Executive – Service Assurance Dec’07 –
Jun ’13
Tata Teleservices Maharashtra Ltd Team Leader – SR Management Dec’02 –
Dec’07
EDUCATION & DEVELOPMENT
 MBA from Sikkim Manipal University SMUD (Distance Education) of India in 2011.
 B.Com. from University of Mumbai in 2000. (Karmaveer Bhaurao Patil College , Vashi )
Computer Proficiency: versed with MS – Office, MS – Word , Excel, Power point , Outlook
System Worked on : Tally – ERP 9 ,Well Metasolv, V2 , Clarity , Clarify , ICARE ,ECMD
(Billing system) , Internet – Google
PERSONAL DOSSIER
Date of Birth : 23
rd
May, 1980
Residential Address: D-1 /0:2, Sec -07, Saptarang Hsg Soc , Sanpada Navi Mumbai – 400705
Permanent Address: D-1 /0:2, Sec -07, Saptarang Hsg Soc , Sanpada Navi Mumbai – 400705
Current CTC: Rs.6.25K/-
Salary Structure
FIXED /KRA: 80:20 Ratio
KRA: Quarterly