Jay Millward has over 15 years of experience in the gas and metering industries. He is currently a First Line Manager at SMS PLC, where he manages a team that installs smart meters in London and Kent. Prior to this role, Millward worked at AES Smart Metering as a dual fuel smart metering expert, installing up to 7 meters per day. He has also held roles as an Engineering Supervisor at Providor Metering and as a Programme Manager overseeing 25 technicians across three depots for SGN Contract.

1. CURRICULUM VITAE
Name Jay Millward
DOB 25/10/86
Address
56 St Albans
Dartford, Kent
DA1 1TE
Contact Details
Tel no: 01322 633208
Mobile: 07442 495 547 / 07799712197
Email: jay_millward@hotmail.co.uk
Personal Statement
I am a reliable, punctual and trustworthy person. I am very hard working and can work individually and
also as part of a team. I am also a very committed person and enjoy a challenge. In my personal
time, I like to spend time with my family and friends.
Employment
May 2016 to Present – First Line Manager @ SMS PLC. (Smart Metering Solutions)
 Managing a team of Single & Dual Fuel metering experts in London/ Kent
 Recruitment / conducting interviews
 Sign new recruits off once portfolio complete
 Monthly audits – vehicle, WIP, PC.
 Disciplinary meetings / Reports
 Deliver Tool box talks to my Team
 Ensuring health and safety is followed / ordering of new PPE when required
 Return to work interview (sickness – injury)
 Daily conference call with office and OPS team
 Weekly meeting with my Ops Manager
 Carry out pre-site checks before work commences to ensure we meet client needs -
requests, correct consumables and assets have been ordered to complete jobs, to make
sure job is going to be completed by deadline.
 Deal with complaints that come in from customers or suppliers.
 Monitor GSOS – not meeting SLA of job incurs a fine.
 Escalation manager - out of hours point of contact.
MARCH 2014 to MAY 2016 AES Smart Metering Ltd – Partnership with Utilita
Dual fuel smart metering expert
• Met 1 , CCN1 and mocopa qualified
• Fitting up to 7 dual fuels per day following procedures and processes and the client’s needs /
requests, a very high standard of work ensuring customer satisfaction, making sure at end of
each completed job the customer / client fully understands how the smart meter’s work and
operate.

2. October 2013 Providor metering ltd.
Engineering supervisor
• Looking after, a team of 20 meter operatives and being their first line of contact
• Carrying out monthly audits
• Ordering of new PPE
• Delivering team briefs
• Carrying out daily meter exchanges on a day to day basis if required.
2011 - 2013 SGN CONTRACT
Programme manager for 3 Depots.
• Managing a team of 25 First call operatives (fco) across three depots Aldershot, Oxford and
Reading
• Being a first line of contact
• Ensuring procedures and health and safety are met
• Ordering of PPE
• Collecting and forwarding of timesheets for the deadlines given on a weekly basis
• Attend daily telecoms discussing workload
• Carrying out monthly vehicle checks
• Working in progress and post complete audits on each operative
• Dealing with complaints
• Delivering toolbox talks
• Checking of equipment in date/pat testing
• Ladder log
• Weekly meeting with depot managers (Client)
• Carrying out return to work interviews for sickness
2010 – August 2011 PH Jones in connection with British Gas
Meter exchanges/warrant runs
Team Leader
• Trained trainees
• Working as a smart meter expert, exchanging and removing of gas meters
• Working as part of the warrant team
2003-2010 Morrison Utility Services
Gas Fitter
• Up skilled to a First Call Operative, where I was the first port of call if a reported a smell of gas
came in to call centre. I would have 1 hour to attend if uncontrolled – 3hrs for controlled.
• Working as a qualified gas safe engineer alongside service & main layers, following up work
once they have renewed services /mains, Re- connecting gas meters, updating installation if
required to gas safe regulations, undertaking tests on installation, then carry out purge and
relight process making sure enough pressure is feeding the appliances and no air left in
system as well as carrying out safety visual inspection on all appliances. Occasionally the
service layers couldn’t get then new Plastic service pipe through the existing steel service due
to bends, size etc. Would mean myself re sighting the meter into a meter box and running a
new outlet pipe from new position to connect to existing gas pipe in property.
2001 - 2002 Apex Lifts
Engineering apprenticeship
Education

3. St Mary St Josephs, Chislehurst Road, Sidcup Kent
Qualifications
English C, Maths C, Science C, ICT B, Physical Education A, Religious Education.
Qualifications
Gas Fitter - CCN1 MET1 , ESP, CODNESP1 - Meter and pipe work, non-domestic
qualified and FCO qualified.