James MacDonald has over 9 years of experience in warehouse operations supervision. He has a proven track record of achieving excellent results, continuous improvement initiatives, and ensuring compliance standards. MacDonald's experience includes supervising warehouses for various companies, developing standard operating procedures, managing staff, and implementing process improvements. He aims to be a results-oriented problem solver focused on customer service, safety, and efficiency.

1. JAMES MACDONALD
195 Commercial Road, Port Noarlunga South, Adelaide, South Australia 5167 | H: 72226422 | C:
0421277881 |
cymru1971@gmail.com
Profile
An innovative and highly experienced operations supervisor with over nine
years of hands-on experience in effective warehouse operations. Accurate,
responsible, and exceptionally alert to compliance standards and errors.
Proven problem solver with strong analytical skills and the ability to manage
projects from inception through deployment in fast-paced, time sensitive
environments.
Core Competencies:
 Logistics and Operational Planning
 Transportation and Distribution
Management
 Inventory and Materials Management
 Process Improvement
 Customer Relations & Team Building
 Personnel Management and Training
 Accurate Documentation
 Training
 Experienced in the use of Lean and
Continuous Process Improvement
Methodology.
 History of increasing responsibilities
with a proven track record of achieving
excellent results.
 Experienced in dealing with both
OSHA & ISO policy.
Experience:
Consultancy & IT Support 03/2014 to 12/2014
Advance Robes. Adelaide,South Australia
03/01/15 to Present
Adelaide,South Australia
 Provide Root Cause Analysis reports to the customer.
 Applied lean concepts to identify bottlenecks and critical problems in procurement
processes from purchasing through to invoicing and provided solutions.
 Provided business analysis and technical support services.
 Established and defined reporting tools.
 Gathered detailed business requirements and identified users’ needs through client
meetings and system users’ interview sessions.
 Business Analysis and process engineering
 Made preventive assessments and implemented improved processes for efficiency.

2. Logistics Engineer / Operations
Supervisor ( 9 Months) 03/2014 to 12/2014
CEVA - Logistics, Futuris Contract Adelaide,South Australia
Mar 2014 to Dec 2014
Adelaide,South Australia
CEVA - Logistics was formed in August 2007 as a result of the merger of TNT Logistics and EGL Eagle Global
Logistics. It provides implementation and operational capabilities in freight forwarding, contract logistics, and
transportation and distribution management.
 Organise, maintain and report on Key Performance Indicators to customer and
leadership group.
 Develop standard operating procedures, safe work practices, process analysis and
audit reviews.
 Drive and manage Continuous Improvement initiatives, processes implementation and
reporting
 Risk mitigation and compliance, SWMS data entry and reporting.
 Completing financial reports including cost/benefit analysis' and weekly cost model
report
 Asset and records management, i.e. early audits; maintenance of asset register;
 Promote workplace safety initiatives, identify hazards and contribute to a safe working
environment.
 Contribute to strategic leadership and business planning.
 Attend to urgent and out-of-scope requests from customer internal departments and
management.
 Weekly and Monthly site wide audits, e.g. housekeeping; environmental & security
 Manage weekly and monthly server tape schedule
 Manage lost stock reporting and investigations for customer
 Ability to work both independently and in a team environment
 Implement software & Excel spreadsheets for use within operational processes.
 Defined appropriate metrics and measurements to drive results.
 Acted as a liaison between logistics, carriers and customers.
 Compile weekly and monthly warehouse reports.
 Staff Management of up to 14 staff members.
 Monitored shipments to guarantee on-time delivery.
 Completed all necessary documents and other paperwork.
 Provided base level IT support to company personnel.
Achievements
 Average 9 continuous improvement initiatives per month for 2014
 Maintain zero LTI rate for 2014
 Container Demurrage Avoidance 100%
 Inventory Accuracy (commercial KPI) 98.27%
 DIFOT 100%
 CEVA Excellence Awards finalist 2014
Direct reports = 8
Operations Supervisor, Holden Remote
Warehouse ( 2 years & 6 months) 03/2014 to 12/2014
CEVA - Logistics Adelaide,South Australia
Aug 2011 to Mar 2014
Adelaide,South Australia
 Supervise material flow, storage and order fulfilment for Holden dealer network.
 Risk Mitigation & compliance, SWMS data entry and reporting
 Resolve dealer network issues in a timely manner, including processing returns.
 Maintained accurate stock records and schedules.

3.  Conduct yearly inventories of warehouse stock as required by the customer.
 Evaluate operational scheduling to maximize efficiency.
 Developed and implemented training procedures for all newly hired & existing
personnel.
 Manage site induction program & records management.
 Oversee unloading picking, staging and loading of products for shipping, both local
and interstate.
 Checked all load-related documentation to ensure that it is complete and accurate.
 Develop standard operating procedures, safe work practices, process analysis and
audits.
 Identified and implemented supply chain improvement opportunities such as Kaizens.
 Oversaw warehousing and storage practices and housekeeping
 Promote workplace safety initiatives, identify hazards and ensure a safe working
environment,
 Enforce compliance to safety protocols & ensure risks are minimized within the
business.
 Contribute to strategic leadership and business planning, including compiling data and
attending weekly operations meetings
 .
 Attend to urgent and out-of-scope requests from customers, internal departments and
management.
 Scheduling for the day-to-day activities of 35 warehouse employees.
 Defined appropriate metrics and measurements to drive results.
 Coordinated rush orders and order changes.
 Resolved problems for customers, warehouse and carriers.
 Compiled nightly transport and weekly wrap-up reports.
 Monitored shipments to guarantee on-time delivery.
 Led cross-department initiatives to develop and pursue cost reduction programs.
Achievements
 Lead the country in completed Kaizens 2012/2013
 CEVA Excellence Awards finalist 2011
 DIFOT 93%
Direct reports = 35
Operations Supervisor, ISUZU Contract
CEVA – Logistics (1 year & 9 months)
Oct 2009 to Aug 2011
Melbourne,Victoria
 Managing inbound/outbound stock flows.
 Developed risk manual structure & implemented into three other contracts.
 Tasked with raising contract status to basic level (achieved within three months) first
contract on Brooklyn estate to do so.
 Supervise material flow, storage and order fulfilment for Isuzu dealer network.
 Resolve dealer network issues in a timely manner, including processing returns and
non-conformance reporting.
 Maintained accurate stock records and schedules.
 Evaluate operational scheduling to maximize efficiency.
 Developed and implemented training procedures for all newly hired & existing
personnel.
 Manage site induction program & records management.
 Oversee unloading picking, staging and loading of products for shipping, both local
and interstate.

4.  Develop standard operating procedures, safe work practices, process analysis and
audits.
 Identify and implement supply chain improvement opportunities.
 Oversaw warehousing and storage activities and ensured best practice processes
were utilized.
 Promote workplace safety initiatives, identify hazards and ensure a safe working
environment.
 Ensure compliance to safety protocols & ensure risks are minimized across the
business.
 Attend to urgent and out-of-scope requests from customers internal departments and
management.
 Weekly and Monthly site wide audits, e.g.
 Oversaw scheduling for the day-to-day activities of 11 warehouse employees.
 Defined appropriate metrics and measurements to drive results.
 Resolved problems for customers, warehouse staff and carriers.
 Monitored shipments to guarantee on-time delivery.
Achievements
 Built strong working relationship with customer management team.
 Developed and implemented comprehensive skills matrix & employee assessment tool.
 Completed 10 improvement initiatives
Direct reports = 11
Operations Supervisor, BMW Contract –
Mulgrave ( 9 months)
CEVA - Logistics
Jan 2009 to Oct 2009
Melbourne,Victoria
 Continuous Improvement initiatives, implementation and reporting
 Creation and implementation of new processes, maintenance and updating.
 Completing cost/benefit analysis' including recommendations.
 Developing and processing audits & compliance documentation.
 Managing daily and out-of-scope requests from customer and dealers.
 Conduct weekly site safety and egress checks.
 Weekly and Monthly site wide audits.
 Managing the unloading, receipting and storage of customer products.
 Managing stock levels & inventory integrity.
 Ensuring local dealer VOR delivery goals were met, including stock order and
emergency/VOR requirements.
 Build & maintain skills matrix database.
 Ensure operational KPI's, were met and maintained.
Achievements
 First CEVA contract in 2 years to make money from start up.
 Received praise from BMW dealers for increased service level and customer focus.
Direct reports = 9
Operations Supervisor, Futuris
Automotive Contract - Campbellfield
CEVA – Logistics ( 11 months)
Mar 2008 to Feb 2009
Melbourne,Victoria
 Process audits.
 Process & Procedure creation & monitoring.
 Performance board data upkeep.

5.  Pre-shift & toolbox meetings.
 Managing receipt & dispatch of required customer stock levels
 Labour analysis & balancing.
 MIFA & flow charts creation.
 5s data collection & entry.
 Team Leader Assessments
Achievements
 Lowest amount of recorded NCR’s in the past 5 years.
 Whilst transitioning out of the contract, trained incoming customer workforce in all
warehouse required duties.
Direct reports = 8
Team Leader & Forklift Driver, Mitsubishi
Contract CEVA – Logistics ( 3 years)
Apr 2005 to Mar 2008
Adelaide, South Australia
 Unloaded, picked, staged and loaded products for shipping.
 Replenishing racking locations from bulk store.
 Put away of inbounded stock
 Picking orders for dispatch to line side part staging area.
 Team Leader
 5s data collection & entry
Door 25
 Maintaining required level of required stock for body build & hardware departments.
 Ensure area free of hazards & maintain a clean and safe working environment.
 Ensure all Incidents/Accidents were reported and documented, & safe works practices
were followed consistently.
 Maintain area performance & report requirements to leadership group.
 Maintained accurate stock records and schedules.
 Oversaw warehousing and storage practices and housekeeping.
 Kit sequencing & line refill
Projects:
Penguin and Pearson Books
Pigeon Baby Products
 Warehouse layout
 Scanner & system training
 Process development & training
 Lean principals training
Singapore, Sept 2013
Taubman Paints
 Operator training
 Process development
 Managed afternoon shift stock take
 Developed adhoc KPI & tracking board

6. Melbourne, Vic - May 2010
Holden/Isuzu
 Inventory management
 Contract support
 Staff training
 Logistics analysis
 Process development
New Zealand, Aug 2009
Highlights
Safety-oriented mind set Strong communication skillsResults-oriented
Results-oriented Exceptional problem solver
Customer-service focused Familiar with RF systems
Manufacturing and warehouse procedure
creation
Strong communication & interpersonal skills
Exceptional problem solver
Inventory management experience
Employee development and mentoring
Involved in multiple contract implementations
from green field status Involved in multiple contract implementations from
r
e
Summery
Competent computing skills with wide range of business applications
 Word
 Excel
 Outlook
 Power point, etc
 Adaptable with extensive experience in material handling, inspections and shipping and receiving.
 Focused on continual process improvement and cost reduction.
 Critical thinker that addresses customer support issues quickly and consistently strives to exceed
performance standards.
 Demonstrated ability to resolve problems creatively and quickly
 Capacity to adapt to varied work environments
 Personable & focused on promoting employee engagement, loyalty and morale through effective
leadership & communication.
References
Martin Barwick
Work: 0418 827 193
CEVA Logistics – SA, Transport Manager
martin.barwick@cevalogistics.com
Greg Carroll
Mobile: 0409 127 092
CEVA Logistics - National Implementations
Manager
gregorykcarroll@gmail.com
AmyWalker Work: 0400 544 759
Visy Industries - National HR Manager
amy.walker@visy.com.au