- Frank Raynard has over 30 years of experience in healthcare IT project management, implementation, and configuration roles within the NHS and private sector. - His experience includes leading large scale deployments of Lorenzo electronic patient record systems, managing primary care IT operations, and providing technical support. - Currently, he is available for contract work drawing on his expertise in business analysis, system configuration, user training, and support of clinical IT systems.

1. Frank Raynard
Tel Mob: 07557130241
frank.raynard@live.com
Key Skills
 Experience working within NHS Acute Trusts, Primary Care and Community Care on various
projects.
 Experience in the configuration and deployment of Order Comms Systems (Requests and
Results)
 Communicates well with colleagues and clients at all levels and has excellent communication
and interpersonal skills.
 Combines experience and common sense in solving problems and dealing with issues.
 Works well under pressure and achieves deadlines.
 Experienced manager with effective organisation and delegation skills.
 Self-motivated and receptive to colleagues and clients ideas and opinions.
 Experienced in facilitating workshops in order to do understand business processes and any gap
analysis.
 Development of Standard Operating Procedures on behalf of the clients.
 Creation and supporting the execution of test scripts in order to carry out Business Process
Validation.
 Designing and writing procedures and manuals for the business users in the form of Training
Guides and Quick Reference Sheets.
CAREER HISTORY
Sheffield Teaching Hospitals
Business Change Lead/Configuration Lead Feb 2014 to Dec 2015
Transformation Through Technology
My recent role within Sheffield Teaching Hospitals was the deployment of Lorenzo. My primary
role was Business Change/Implementation Consultant and Configuration Lead, being a subject
matter expert in Inpatient Consultation, Requests and Results and inpatient e-Whiteboard.
Other duties within my role were:
 Arranging and facilitating Business Process Workshops, engaging with the appropriate
Trust staff.
 Development and reviewing Business Process Maps.
 Creation and execution of Business Process Validation test scripts, supporting the Trust
staff.
 Lorenzo system configuration across all deployment units, ie. Outpatients, inpatients etc.
 Assessing data migration loads throughout the project.
 Development of patient condition pathways.
 Trust support in the Configuration of the production environment.
 Configuration and end user training of e-Whiteboard inpatient system.
 Supporting the business after go-live, including Emergency Department, wards and
outpatient areas across the Trust.
 Communication with the suppliers, logging any issues/change requests, including reviewing
resolutions via Conferencing

2. CSC Computer Sciences 2013 to Feb 2014
Implementation Consultant
Tameside Hospital NHS Trust
From October 2013 I was the main point of contact on site at Tameside Hospital NHS Trust as part
of CSC deployment of Lorenzo to manage the transition from their current PAS Medway system to
Lorenzo. This project was on a large scale in that the Trust were deploying not only the PAS
system but other deployment units, which meant supporting the Trust in the following areas:-
 Outpatient management
 Outpatient and inpatient medications
 Emergency Care
 Requests and Results
 Advanced Bed Management
 Clinical documentation
 Data Migration
 Testing and issue management
 Pre-go live cutover activities and configuration
 Floor walking support following go-live.
CSC Computer Sciences 2012 to 2013
Implementation Consultant
Humber Mental Health Trust
Lead Implementation Consultant supporting Humber Mental Health Trust in the deployment of Day
Care functionality which involved the following:
 Supporting the Trust in configuration of the Day Care Deployment Unit.
 Facilitating business process workshops for the Trust
 Supporting the Trust in the management of Data Migration data capture sheets.
 Testing and issue management.
 Pre go-live configuration activities
 Floor walking support following go-live.
CSC Computer Sciences 2009 to 2012
Implementation Consultant
UniversityHospitals of Morecambe Bay
Successful deployment of Lorenzo Release 1.9, which was the first acute hospital in England to
become and early adopter with over 5000 users across 5 hospital sites. In the initial stages, I
travelled to Chennai, in India with the Trust to enhance the functionality of the product with the
CSC developers.
Over the scope of the project, I was involved in the following activities:
 System configuration
 Supporting the Trust Test Cycles
 Raising and attending Conference calls to facilitate issues to our developers in Chennai in
order for them to understand and resolve the issues prior to go-live
 Outpatient management
 Emergency Care
 Advanced Bed Management
 Clinical correspondence
 Data Migration
 Testing and issue management
 Floor walking support following go-live.

3. CSC Computer Sciences 2007 to 2009
Implementation Consultant
UniversityHospitals of Morecambe Bay
From 2007, this Trust was one of the early adopters to take Lorenzo Release 1 Clinical System.
This was part of the National Programme for Information Technology which included:-
 Request and Results
 Health Issues, including problems, alerts and allergies.
 Procedures and interventions
 Clinical noting, including operation and ward round notes
 Clinical Coding
CSC Computer Sciences 2004 to 2007
NHS Technical Support Analyst 2nd
Tier
 To resolve problems and issues logged with the NHS Support desk and passed to 2nd
Tier
Support, this involves having knowledge of the IPM system and the System Administration
behind it.
 To represent NHS Support Desk by taking part in Conference calls (Management and
Technical) as required to resolve issues.
 Advise and guide end users with issues / problems they have logged in order to meet
Service Level Agreements and to resolve calls as quickly and efficient as possible.
 Provide 24 hr standby when required in the event of major incidents being logged to the
national helpdesk.
Wirral Hospital Trust 2002 to 2014
Principal Primary Care Ops / IT analyst
 Manage team of analysts in day to day delivery of local and national NHS projects to over
60 GP surgeries using the following clinical systems:- Torex, Emis and INPS.
 Advise the PCT about Primary Care NHS issues and developments locally by attending
local meetings.
 Organise and chair regular local meetings with clinical suppliers to discuss outstanding
issues for each GP practice, discuss any requirements or problems the practice may have.
 Provide GP practices with email addresses and install local address books in each and
every site.
 Advise and guide practices on the route to gaining paperless practice accreditation.
 Offer first line support & assistance to GP sites for problematic or queries when
encountered.
 Responsible for all PCT staff who require access to the Open Exeter system.
 Liaise with external parties such as clinical suppliers, BT, Syntegra, NHSIA etc.
Achievements
All national and local targets for IM&T met within or ahead of schedule and within budget
including:-
 Pathology Messaging Implementation Project
 EDI Messaging Migrations
 ESMTP email migration from x400
 Wirral E.H.R. and Graphnet
 Electronic Discharge Notifications
 Electronic Radiology / Ultrasound Reports

4. THE LITTLEWOODS ORGANISATION 1979 to 2002
Principal Operations Analyst 1998 to 2002
 Evaluating, developing and implementing software packages for Computer Operations so
that
systems can run efficiently.
 Reviewing and influencing systems design in order to facilitate cost efficient and effective
operational running.
 Ensure all computer systems are available to the business and end users and that any
interruption or outage is minimised in compliance with Service Level Agreements.
 Training staff to enable them to develop skills required for their job.
 Provide support to the business outside prime hours by being on 24-hour call.
 Management of all staff with regards to their development, holidays, sickness etc.
 Managed budgets and provided monthly financial reports.
Achievements
 Implemented new Oracle Financials and HR database applications.
 Tested and implemented auto batch scheduling software for Unix applications which is the
accepted monitoring system for all batch processing (ECS).
 Tested and implemented new warehouse facility for the distribution and warehouse
management for Littlewoods largest warehouse site at Shaw. The introduction of this
project (Mercury) has enabled Littlewoods to streamline and automate their warehouse and
return centres and offer a more efficient ordering and delivering service to agents like same
day delivery and guaranteed 24-hour delivery.
Operations Analyst 1990-1998
 Produced relevant schedules and documentation pertaining to overnight/weekend batch
processing requirements.
 Collaborated with personnel from Systems Development and Technical Support areas.
 Ensured all housekeeping of system data and software were regularly backed-up for
disaster back-up purposes.
 Liaised with users both within and outside the company regarding provision of
systems/output to meet their requirements.
Achievements
 Tested and implemented auto batch scheduling software for MVS applications which is the
accepted monitoring system for all batch processing (Control-M).
 Undertaken disaster backup exercises in designated out of town sites to re-enact the
possibilities and outcome of part or major loss in everyday running of the computer
department and its confidential data.
Computer Operator 1979-1990
 Worked with a five-shift 24-hour cover on a continental style shift rota running and
monitoring all batch schedules submitted by the Operations Analyst.
 Responsible for the printing and distribution of all reports to end-users.

5. PROFESSIONAL DEVELOPMENT
In-house training courses in the following: -
Microsoft: Office, Word, Access, Excel, Outlook, PowerPoint, NT administration
Management Courses: Primary Care Management Health and Safety, First Aid Officer, variety of
various management and team building exercises, Equal Opportunities,
Race Relations, Dignity at Work, Appraiser/Appraisee
Prior to these I was educated at St Teresa's Secondary Modern gaining the following qualifications:
GCSE O Level: English Language. English Literature, Mathematics, Computer Studies,
Politics
PERSONAL
Date of Birth: 23rd
February 1963
Status: Married with three sons
Health: Excellent – non smoker
Driving: Full, clean driving licence
Interests: Keen golfer and footballer. Like to socialise with family and friends and
enjoys eating out and going to the cinema.
REFERENCES – Supplied on request