This document contains a resume for Jaime Enrique Erwin Garcia. It summarizes his experience as an IT professional with 19 years of experience in software project management, product development, and operations across various industries including the federal government. It details his education, skills, and work history managing teams and leading implementations of various technologies such as Java, data analytics solutions, and digital marketing platforms.

1. JAIME ENRIQUE ERWIN GARCIA
3203 Wilton Knoll Court, Alexandria, VA 22310 • 202-330-2889 • Jaime.e.garcia.lopez@accenture.com
Professional Summary
IT Professional with nineteen years of management, strategy, product
development, delivery and operational experience in a variety of industries,
including the federal government. This includes twelve years of software project
management expertise in all aspects of the development life cycle, specifically
requirements analysis, design, development, and production support.
Skills Summary
Education
Master of Science: Engineering with Specialization in Quality Systems and
Productivity, 11/2012
Instituto Tecnologico de Estudios Superiores de Monterrey - Mexico City
Final grade 94/100
Bachelor of Science: Electronic Systems Engineer,
12/1997
Instituto Tecnologico de Estudios Superiores de Monterrey - Mexico City
Graduated with Honors
§ Custom Java Software
Development applying
waterfall and agile
methodologies
§ Data Lakes and Data
warehouse Design
§ Systems Engineering
and Orchestration for
Digital Marketing
Solutions
§ Requirements Analysis
§ ROI Analysis
§ Costing & Budgeting
§ Project Scheduling
§ Testing/QA/Rollout/Support
§ Digital Analytics System
Integrations
§ Digital Enterprisewide
Implementations
§ Cross-Functional
Supervision
§ Team Building &
Mentoring
§ Client Relations &
Presentations
§ Business & IT Planning
§ Contractor
Management

2. Work History
Senior Manager, Accenture – Arlington Office
11/2010 to Current
§ Currently leading the consulting technical team responsible for the Customer
Genome implementations based on Big Data technologies.
o Design and elaborate technical deployment project plan, including
resources and LOE.
o Deploy Customer Genome platform: Hadoop, Cassandra, Spark
o ETL client product catalog and transactional data to feed the CG
o Design and implement technical deployment plans including custom UI to
explore CG outputs using AngularJS and JQuery
o Design and develop customized solutions based on CG outputs or specific
client requirements based on Scala (Play framework used)
o Develop and provide technical training for Consultants
o Create Gephi graphs based on CG results
v Lead the technical element for the POCs for Kohls and Carnival cruises
§ Design and architect Digital Marketing and Personalization solutions for
multiple clients in the retail sector.
o Support client engagements providing technical expertise on digital
marketing analytics custom solutions
o Elaborate richrelevance implementation plans
o Elaborate microstrategy implementation plans
v Lead the implementations plan design for L’Oreal, CISCO and Thyssen.
Design included developing custom connectors in Java
§ Architect and design analytic solutions from ETL to BI reporting
o Design implementations plans to create Data lakes with the final objective
of producing Advanced Analytics
v Contributed to the Data Hub/Customer Analytic Record proposal for The
Hartford. Design included leveraging and enhancing existing javascript
code and move it to an AngularJS framework and creating a custom
Spark/Scala solution to apply data transformations
§ Lead for five years onshore/offshore front-end/backend development teams to
implement a custom insights reporting portal for CVS ExtraCare program
o Designed a Java/JSP portal on a MVC model approach (Spring framework)
o Initial versions fully integrated JQuery for the frontend and latest version
was created on AngularJS
o Led five offshore developers for both frontend and backend applying a
waterfall methodology

3. o Led two onshore java and javascript developers to create customized
Microstrategy reporting solution
o Created and managed portal development project plan
o Designed and coded SQL stored procedures to access directly from the
portal the datawarehouse (Teradata)
o Applied code development and quality control best practices
( SonarQube)
o Worked with both business and IT client teams to define, tune and
prioritize requirements
o Worked with DB team to design and optimize portal metadata and
datawarehouse (Teradata and Oracle)
o Worked with the client security team to design portal security features
(SSO with siteminder)
o Designed and implemented production support plan for a total of four
versions of the Portal
Software Product Manager, Microstrategy – Mclean, VA
01/2010 to 11/2010
§ Provided third level of support for advanced and complex custom application
solutions involving Microstrategy SDK
o Support included helping clients troubleshoot front end (javascript, REST,
HTML, css) and backend (java and c++) custom Microstrategy
implementations.
o Security integration with microstrategy web and sso (siteminder and
Kerberos)
o Help clients design custom Microstrategy UI (adhoc Microstrategy Portal)
– custom javacript, HTML, CSS
§ Member of a joint team between support and technology that designed new
Microstrategy SDK features (java and waterfall)
§ Provided premium clients with advice in methodologies for object-oriented
software development (MVC) and efficient database design for custom
Microstrategy deployments on SQL Server, Oracle and Teradata and best java
coding practices
§ Managed first and second level of support engineers. Review complex cases and
trained them in new SDK features and common troubleshooting cases

4. Consultant, MicroStrategy – Mclean, VA
02/2008 to 01/2010
§ Recommended Microstrategy architectural improvements, design solutions and
integration solutions with java, visual c++, javascript and html
§ Proposed technical feasibility solutions for new functional designs and
suggested options for performance tunning on Microstrategy products deployed
on Oracle and SQL Server
§ Established compatibility with third party software products by developing
custom java connectors or/and javascript components (Microstrategy REST
tasks)
§ Deployed Micorstrategy web on Tomcat and Weblogic web servers
§ Provided continued maintenance and development of bug fixes and patch sets
for existing customized Microstrategy web applications (Agile methodology for
the maintenance project)
§ Adjusted Microstrategy features to comply with company policies, technical
procedures and standards for preserving the integrity and security of data,
reports and access
IT Director, CIRSA (casinos and electronic gambling facilities)– Mexico City
10/2007 to 02/2008
§ Managed a team of three developers, one database administrator, two network
engineers and three tech support engineers
§ Designed annual strategic plan for component development practices to support
future casinos projects
§ Maintained and monitored the casinos technical infrastructure from wireless
network to custom billing applications
§ Led bi-weekly Scrum planning meetings to develop team strategies and define
project goals
§ Led communication with sluts machines providers regarding product
maintenance and technical requirements

5. IT Director, General Attorney Office (PGR Federal Government) – Mexico City
11/2004 to 10/2007
§ Managed a team of 23 people.
o five developers (visual basic, html and javascript)
o one database administrator (Oracle)
o three network engineers
o three quality and testing engineers
o six tech support engineers
o two administrative personnel
o two BI developers (Microstrategy)
o one Microstrategy Administrator
§ Designed annual strategic technical plan for the unit
§ Designed, developed and maintained web-based applications needed for the
different departments. Applications were develop using visual basic and
javascript for the UI. The reporting tool was Microstrategy and datawarehouse in
Oracle.
§ Made recommendations and developed technical design for new application
features.
§ Oversaw the daily performance of computer systems.
§ Referred major hardware and software problems and defective products to
vendors or technicians for service.
§ Trained users in the proper use of hardware or software.
§ Followed internal and federal procedures for change management, incident
management and escalation.
§ Implemented code development methodologies and best practices following the
Federal Government policies
Software Product Development Lead for Latin America, AC Nielsen – Mexico
City
03/1999 to 10/2004
§ Developed object-oriented statistical reporting software in java and C++ for the
AC Nielsen Latinamerica countries (eight countries using the same software for
data processing)
§ Streamlined deployment process by developing continuous integration tools.
§ Designed and developed transactional and analytical data structures to process
POS data – datawarehouse in SQL Server and Sybase
§ Designed and developed eleven computer software web applications in C++.
Visual Basic and java

6. § Collaborated with developers and performance engineers to enhance
supportability and identify performance bottlenecks for existing applications
§ Developed code fixes and enhancements for inclusion in future code releases
and patches
Software Product Development Lead, Grupo Gigante - Retailer – Mexico City
03/1998 to 03/1999
§ Designed, developed in java and unix commands a cron program to process and
maintain the Electronic Funds Transfer system for the company
§ Modified existing software in Visual Cobol to correct errors, upgrade interfaces
and improve performance
§ Prepared detailed reports concerning custom software specifications and
activities
§ Provided tech support to end users on custom applications
Specialized Training
Big Data Analytics: Data Science 6 Course Series
Overview of the Scrum Development Process
Accenture Digital Optimization
Programming and Deploying Apache Spark Applications
Adobe - Adobe Audience Manager
Oracle WBT: Creating Web Services Using Java Technology
JavaScript Fundamentals:JavaScript: Objects and Object-oriented
Introduction to Service Oriented Architecture (SOA)
Skills
Java (language)
MicroStrategy
MicroStrategy SDK
SQL (Structured Query Language)
Advanced Statistics
Optimization
BI Strategy
Project Management
Data Analytics and Interpretation
Big Data Analytics
Application Troubleshooting
Java Enterprise Edition
Application Lifecycle Management
REST Technologies & Techniques
Application Design & Architecture

7. Technology Architecture Estimation
Solution Architecting
Technology Architecture Implementation
Service Oriented Architectures (SOA)
Requirements Analysis
Requirements Development
Microstrategy Data Mining Tools
JavaScript
Technology Architecture Quality Assurance
Model-View-Controller (MVC) Pattern
Database Architectures
JQuery
Retail Retail Industry Knowledge
Application Security Fundamentals
Asynchronous JavaScript & XML (AJAX)
Leadership Development
Teradata
Client Relationship Development
Release and Deployment Management
SQL Plus
C++ (Windows)
Apache-Tomcat-Application Deployment
Oracle BEA Weblogic
Oracle BEA Weblogic Application Server Administration
Spring Integration
Spring MVC
SonarQube
Adobe Target
Adobe Analytics
Agile Development & Methods
AngularJS
Certifications
PMI CAPM-Assoc of Project Management 2009
CDD-MicroStrategy-Certified Document Developer 2008
CES-MicroStrategy-Certified Engine Specialist 2008
CPA-MicroStrategy-Certified Platform Administrator 2008
CRD-MicroStrategy-Certified Report Developer 2008
Accomplishments
§ Invited to the Excelling in High Performance event in Washington DC
§ Maintained project chargeability over 100% for more than 5 years.
§ Lead the technical team that helped making CVS a diamond client.
Hobbies
§ Tennis

8. § Chess
§ Camping
§ Soccer