1. The document provides instructions for merchants to set up and process payments through PayU's IVR (interactive voice response) system. 2. Merchants are instructed to log into their PayU account, go to the New Transactions tab, and click "Through IVR" to initiate an IVR transaction and generate an ID. 3. Customers are then connected to PayU's IVR facility to enter their payment details like card information and OTP, with the transaction status updated on the merchant dashboard in real time.

2. Log into your PayU merchant account

3. The Merchant dashboard will appear as shown
below

4. Go to New Transactions tab & click on
‘Through IVR’

5. You need to fill a simple form to initiate IVR
transaction
The
Transaction ID
has to be
entered by the
merchant. You
can use any
alphanumeric
label variable
for easy recall.
e.g. 123abc

6. Now the real action begins !!!
Call on PayU’s
IVR facility at
022 -61168700
and dial in the
auto generated
IVR ID for
verification
purpose

7. Checkpoints for your customer
• Before you connect your customer on PayU
IVR system, ensure the following :-
– The Customer has obtained OTP (One Time
password) from the card issuing bank
– The customer has the card details ready with
him/her

8. You can now connect the customer to PayU’s
IVR facility

9. Your customer in now connected to the IVR
system
The customer
now hears the
automated
instructions and
starts punching
in the data fields
required.
Customer
Confirms the
billing amount
and his/her
mobile phone
number before
entering the card
details

10. The Customer enters the Card details
The data field
currently being
entered by the
customer will be
highlighted in
green colour on
your dashboard
in real time

11. The Customer enters the Card details
The data field
currently being
entered by the
customer will be
highlighted in
green colour on
your dashboard
in real time

12. Customer enters the OTP to make the final
payment
When the
customer enters
the correct OTP,
the final
transaction
process begins in
backend

13. Following message will appear if the transaction
is successful
In case of a
successful
transaction you
will see a
message on the
dashboard and
your customer
gets an SMS alert
simultaneously

14. You can view the IVR transaction details in the
billing Tab as well

15. Now your customers can pay anywhere,
anytime !!
Provide IVR Payment facility to your customers!
Contact us at : contact@payu.in or call : +91 9818070222