The document outlines the requirements for obtaining ITIL v3 expert certification, particularly for practitioners with at least 12 credits who must complete the v3 manager bridge and managing across the lifecycle courses. It details the service capability streams and various management areas involved in the certification process. Additionally, it specifies eligibility and credit allocation for both v1/v2 and v2/v3 practitioners.

1. ITIL ® V3 Certification Scheme

2. New ITIL ® V3 Bridging Scheme V2 Practitioners with at least 12 credits must take the V3 Managers Bridge and the Managing Across the Lifecycle courses in order to achieve ITIL Expert certification. See next page . Service Capability stream Planning, Protection & Optimization Service Offerings & Agreements Release, Control & Validation Operational Support & Analysis

3. V3 Foundation Lifecycle Stream Capability Stream Operational Support and Analysis (OSA) Planning, Protection and Optimization (PPO) Release, Control and Validation (RCV) Service Offerings and Agreement (SOA) Managing Across the Lifecycle 2 points 3 points each 4 points each 5 points ITIL Expert SS SD ST CSI SO Advanced © ITSM Academy 2008

4. 5 V3 Manager Bridge leading to ITIL Expert Certification 17 V1/ V2 ITIL Service Manager 2 Availability Management 2 Capacity Management 2 Change Management 2 Configuration Management 2 Financial Management 2 IT Service Continuity Man 2 Problem Management 2 Release Management 2 Service Level Management 2 Service Desk & Incident Man Singles: 3.5 Release & Control 3.5 Support & Restore 3.5 Agree & Define 5 Holders of 12 credits or more are eligible for the V3 Managers Bridge and Managing Across the Lifecycle, leading to ITIL Expert Certification 3.5 Plan & Improve V2 ITIL Practitioner Clusters: 0.5 V2 – V3 Foundation Bridge 1.5 V2 ITIL Foundation Bridge Credit Bridge Certification Credit V1 / V2 Certification