The document outlines the ITIL v3 certification scheme which includes multiple certification levels ranging from Foundation to Expert. It details the requirements, structure, and transition approach for migrating from the v2 to v3 certification levels. The v3 scheme includes modular certifications in the ITIL service lifecycle and service capability areas, as well as a capstone Managing Across the Lifecycle certification. Transition support is provided through foundation, practitioner, and manager level bridge courses to help candidates transition their existing v2 certifications to the new v3 scheme.

1. 1
itSMF International
The IT Service Management Forum
ITIL® v3
Qualification & Certification
scheme

2. 2
itSMF International
The IT Service Management Forum
ITIL® v3 Certification scheme
The ITIL® v3 scheme
•Scope
•Approach
•Features of each new certification level
•Transition scheme
•Certification scheme structure

3. 3
itSMF International
The IT Service Management Forum
v3 Certification scheme
Scope
„ Offers value to the career objectives of the student
„ Allows innovation and flexibility and value for Course Providers
„ Meets learning objectives and competency outcomes
„ Uses Blooms taxonomy for setting exams
„ Transition scheme for v2 to v3

4. 4
itSMF International
The IT Service Management Forum
An updated approach to learning
„ Modular design for flexible learning needs
„ Modernised testing methods and format
„ Expanded scope of education
„ Greater choice of study options
•Self study
•Course attendance
•Online courses
•Self-paced learning
•On demand examinations

5. 5
itSMF International
The IT Service Management Forum
ITIL Foundation
„ v3 Foundation certificate
•Minimum 18 hours plus exam
•40 question simple multiple choice exam 65% pass
•Self study option
•Official Study Aid publication
•Covers all stages in the Service Lifecycle
•Awareness and concept understanding
•2 credits in the scheme
„ Syllabus reviewed – new syllabus in place from May 09

6. 6
itSMF International
The IT Service Management Forum
ITIL Service Lifecycle
„ Launched October 08 and January 09
„ 5 lifecycle modules based on each book
„ 21 hours for each module
„ Complex, gradient scenario Multi Choice exam
•90 minute exam and 70% pass
„ 3 credits per module
„ Course based study

7. 7
itSMF International
The IT Service Management Forum
ITIL Service Capability
„ Launched October 08 and January 09
„ 4 process based modules
•Operational Support & Analysis
•Planning, Protection & Optimization
•Release, Control & Validation
•Service Offerings & Agreements
„ 30 hours for each module
„ Complex, gradient scenario Multi Choice exam
•90 minute exam and 70% pass
„ 4 credits per module
„ Course based study

8. 8
itSMF International
The IT Service Management Forum
25 March 2009
Capability clustered processes
Operational Support
& Analysis
Planning,
Protection &
Optimization
Release, Control &
Validation
Service Offerings &
Agreements
™Event
™Incident
™Request
™Problem
™Access
™Service Desk
™Technical
™IT Ops
™Application
™Capacity
™Availability
™Continuity
™Security
™Demand
™Risk
™Change
™Release &
Deployment
™Validation & Testing
™Service asset &
Configuration
™Knowledge
™Request
™Service Evaluation
™Portfolio
™Service Level
™Catalogue
™Demand
™Supplier
™Financial

9. 9
itSMF International
The IT Service Management Forum
Managing across the Lifecycle
„ Launched January 09
„ Capstone course
•Lifecycle or Capability certification prerequisite
„ Topic based curriculum
•Planning & Implementation; projects; framework integration;
organisational strategies; strategic change; risk management
„ Complex objective exam – Bloom level 5
„ 5 credits in the scheme
„ Leads to ITIL Expert award

10. 10
itSMF International
The IT Service Management Forum
Bridging the gap
„ v2-v3 Foundation Bridge
•1 day course – 2 days from May 09
•Course based study
•20 question simple multiple choice 65% pass
„ v2-v3 Practitioner Bridge
•Minimum of 12 credits – includes credits from v2 Foundation
•2 credits single process, 3.5 clustered processes
•Managing across the Lifecycle
•v2-v3 Manager Bridge
„ v2-v3 Manager Bridge
•28 contact hours
•Course based study
•5 credits in the scheme
•20 Question complex MC scenario 80% pass

11. 11
itSMF International
The IT Service Management Forum
Retiring the v2 qualification
scheme
„ V2 Foundation to cease 30 June 2010
„ V2 Manager to cease 31 August 2010
„ V2 Practitioner to cease 31 Dec 2010
„ Foundation Bridge to cease 31 Dec 2010
„ Manager Bridge to cease 30 June 2011

12. 12
itSMF International
The IT Service Management Forum
ITIL®
ITIL ® Qualification
& Certification
scheme
ITIL

13. 13
itSMF International
The IT Service Management Forum
ITIL® v3
Qualification & Certification scheme
Questions ?
http://www.itil-officialsite.com