SlideShare a Scribd company logo
Social Accountability
Reiner Forster, SDV
January 25th, 2005
Enhancing citizen voice and client focus in
governance and service delivery
Note: This interactive learning module, designed by Social Impact, was commissioned
by the World Bank’s PREM Poverty Group and developed in collaboration with SDV,
WBI and the PREM Public Sector Group. Supported by a concept paper, it is a generic
introductory-level module which may be adapted to suit different target audiences
and time frames.
What is Accountability?
• Accountability is the obligation of power-
holders to account for or take responsibility for
their actions.
• Power-holders: holding political, financial or
other forms of power, e.g. public officials,
private employers, donors, service providers,
traditional leaders, NGOs.
• Key area: government or public accountability
• builds on the implicit ‘social contract‘ between
citizens and public officials.
• obligation of public officials and the right/
entitlement of citizens
What are public officials
responsible for?
• Their conduct—they must obey the
law, rules, procedures and not
abuse their powers.
• Their performance—they must
serve the public interest in an
efficient, effective and fair manner.
• All states have some form of
mechanisms to promote or ensure
accountability of public actors.
How can accountability be
ensured ?1. Rules and Regulations –
administrative procedures, audits,
code of conduct…
2. Bring in Market Principles –
privatization or contracting out to
private sector and NGOs
3. Independent Agencies –
ombudsman, vigilance committees
…
There has
been vary-
ing success
with these.
What has
been learnt
is that suc-
cess often
depends on
direct parti-
cipation of
the people
4. “Social Accountability”
What is Social
Accountability?SAc is an approach towards building accountability
• that relies on civic engagement,
• where ordinary citizens and/or their organizations
participate directly or indirectly in exacting
accountability
SAc mechanisms can be initiated and supported by
the state, citizens or both, but very often they are
demand-driven and operate from the bottom up.
SAc mechanisms include many actions and tools
that citizens, NGOs and media can use to hold
public authorities accountable.
Social Accountability
Mechanisms include... Social audits
 Independent budget analysis by CSOs/ Think
Tanks
 Public budget hearings
 Citizen juries
 Civil society monitoring of performance of
public agencies
 Investigative journalism
 Right to information movements
 Election Watch
Why is Social
Accountability
important ?
Social Accountability
Good Governance
Development
Effectiveness
Empower-ment
WDR 2004: Making
Services Work
for the Poor
Poor people Providers
Policymakers
A framework of accountability relationships
Voice Service
Compact
Client Power
Social
Accountability
Mechanisms
Social accountability
Civil
society
Democracy &
citizenship
Participatory
development
Decentralization &
public sector reform
Transparency/
Anti-corruption
Rights
Related Concepts in Democracy and
Governance
Expenditure Management
Cycle
Budget Formulation
Porto Alegre, Brazil
Performance
Monitoring
Citizen Report Cards
India and Philippines
Budget Review &
Analysis
Gujarat, India
Expenditure
Tracking Uganda
Civic
Engagement
Community Scorecards Process
Community Gathering
Performance Scorecard Self-Evaluation Health Staff
Interface Meeting
Feedback and Dialogue
Immediate Improvements
Issues for Follow-up
Accountability
Transparency More drugs available
Preparatory Groundwork
Better
Services
Instit.
Reforms
Building Blocks of SAc
Advocating and
negotiating change
Rallying support
and building coalitions
Going public
Building an information/
evidence base
Mobilizing around entry point
SAc Critical Success
Factors1. Political context and culture 
2. Access to information 
3. The role of the media 
4. Civil society capacity 
5. State capacity 
6. State-society synergy 
7. Institutionalization 
Potential Benefits and
Risks of SAc
Benefits
• Improved governance
• Poverty reduction
• Citizen voice and
empowerment at the macro
level, especially for the poor
• Enhanced transparency
• Reduced corruption
• Strengthened social capital
• Strengthened public sector
reforms and
decentralization
Risks
• Raised citizen expectations
• Lack of sustainability or
institutionalization
• Mechanisms may not result
in service improvements
• Depth of citizen involvement
may be superficial
• May involve a small group of
“well behaved” NGOs,
professionals and centrist
politicians
Final Thoughts
1. Social accountability has potential to improve
the responsiveness of governments and other
power holders to the needs of local people –
especially those with ‘less voice’.
2. There is a wide range of social accountability
mechanisms arising from specific needs, power
relations and a desire for improving services.
All sectors/regions have some relevant
experience.
3. Each social accountability mechanism has a
specific social, political and economic context
with attendant benefits and risks. The success
of one mechanism in a local context in no way

More Related Content

What's hot

Developing social audit model
Developing social audit modelDeveloping social audit model
Social Audit in MGNREGA West Bengal
Social Audit in MGNREGA  West BengalSocial Audit in MGNREGA  West Bengal
Social Audit in MGNREGA West Bengal
Dibyendu Sarkar, IAS
 
Social Audit and its Concept
Social Audit and its ConceptSocial Audit and its Concept
Social Audit and its Concept
Hardik Bhaavani
 
Social audit
Social auditSocial audit
Social audit
Vishnu Yenganti
 
Is Levelling-up Dead?
Is Levelling-up Dead?Is Levelling-up Dead?
Is Levelling-up Dead?
John Leonardo
 
Social accountability toolkit
Social accountability toolkitSocial accountability toolkit
Social accountability toolkit
Consultivo
 
Social audit
Social auditSocial audit
Social audit
Vaibhavi Dalvi
 
Participatory Governance
Participatory GovernanceParticipatory Governance
Participatory Governance
Ravikant Joshi
 
Good Governance Leads to a Flourishing Society
Good Governance Leads to a Flourishing SocietyGood Governance Leads to a Flourishing Society
Good Governance Leads to a Flourishing Society
Manish Kumar
 
New Public Service
New Public ServiceNew Public Service
New Public Service
Muzamil Bajwa
 
Public Service
Public ServicePublic Service
Public Service
Mahesa Muhtar
 
Delivery of public services the way forward
Delivery of public services the way forwardDelivery of public services the way forward
Delivery of public services the way forward
Dr Ramakrishnan Ramachandran
 
Role Of Civil Society PPT Presentation
Role Of Civil Society PPT PresentationRole Of Civil Society PPT Presentation
Role Of Civil Society PPT Presentation
Susana Finquelievich
 
Stakeholder Engagement: A Good Governance Guide
Stakeholder Engagement: A Good Governance GuideStakeholder Engagement: A Good Governance Guide
Stakeholder Engagement: A Good Governance Guide
Turlough Guerin GAICD FGIA
 
Nc ngo and corp governance
Nc ngo and corp governanceNc ngo and corp governance
Nc ngo and corp governance
Nitin Gaopande
 
Local Government Commission 2030
Local Government Commission 2030Local Government Commission 2030
Local Government Commission 2030
Noel Hatch
 
NGO
NGONGO
NGO
NGONGO
Good NGO Governance
Good NGO GovernanceGood NGO Governance
Good NGO Governance
Fnf Manila
 
Cordaid-poster-FlourishingCommunities_DEF
Cordaid-poster-FlourishingCommunities_DEFCordaid-poster-FlourishingCommunities_DEF
Cordaid-poster-FlourishingCommunities_DEF
Dave van Mourik
 

What's hot (20)

Developing social audit model
Developing social audit modelDeveloping social audit model
Developing social audit model
 
Social Audit in MGNREGA West Bengal
Social Audit in MGNREGA  West BengalSocial Audit in MGNREGA  West Bengal
Social Audit in MGNREGA West Bengal
 
Social Audit and its Concept
Social Audit and its ConceptSocial Audit and its Concept
Social Audit and its Concept
 
Social audit
Social auditSocial audit
Social audit
 
Is Levelling-up Dead?
Is Levelling-up Dead?Is Levelling-up Dead?
Is Levelling-up Dead?
 
Social accountability toolkit
Social accountability toolkitSocial accountability toolkit
Social accountability toolkit
 
Social audit
Social auditSocial audit
Social audit
 
Participatory Governance
Participatory GovernanceParticipatory Governance
Participatory Governance
 
Good Governance Leads to a Flourishing Society
Good Governance Leads to a Flourishing SocietyGood Governance Leads to a Flourishing Society
Good Governance Leads to a Flourishing Society
 
New Public Service
New Public ServiceNew Public Service
New Public Service
 
Public Service
Public ServicePublic Service
Public Service
 
Delivery of public services the way forward
Delivery of public services the way forwardDelivery of public services the way forward
Delivery of public services the way forward
 
Role Of Civil Society PPT Presentation
Role Of Civil Society PPT PresentationRole Of Civil Society PPT Presentation
Role Of Civil Society PPT Presentation
 
Stakeholder Engagement: A Good Governance Guide
Stakeholder Engagement: A Good Governance GuideStakeholder Engagement: A Good Governance Guide
Stakeholder Engagement: A Good Governance Guide
 
Nc ngo and corp governance
Nc ngo and corp governanceNc ngo and corp governance
Nc ngo and corp governance
 
Local Government Commission 2030
Local Government Commission 2030Local Government Commission 2030
Local Government Commission 2030
 
NGO
NGONGO
NGO
 
NGO
NGONGO
NGO
 
Good NGO Governance
Good NGO GovernanceGood NGO Governance
Good NGO Governance
 
Cordaid-poster-FlourishingCommunities_DEF
Cordaid-poster-FlourishingCommunities_DEFCordaid-poster-FlourishingCommunities_DEF
Cordaid-poster-FlourishingCommunities_DEF
 

Similar to Itft social accountability

M2-L4-PUBLIC-ACCOUNTABILITY.pptx
M2-L4-PUBLIC-ACCOUNTABILITY.pptxM2-L4-PUBLIC-ACCOUNTABILITY.pptx
M2-L4-PUBLIC-ACCOUNTABILITY.pptx
LhenzkyCanto
 
Participation in Development. 1.ppt
Participation in Development. 1.pptParticipation in Development. 1.ppt
Participation in Development. 1.ppt
etebarkhmichale
 
social accountability
social accountabilitysocial accountability
social accountability
Dr. Ravneet Kaur
 
Social Accountability_Jeff Thindwa_10.16.13
Social Accountability_Jeff Thindwa_10.16.13Social Accountability_Jeff Thindwa_10.16.13
Social Accountability_Jeff Thindwa_10.16.13
CORE Group
 
SDG 16.6.pptx
SDG 16.6.pptxSDG 16.6.pptx
SDG 16.6.pptx
Joe Joseph
 
Camargo baez on Participatory Approaches
Camargo baez on Participatory ApproachesCamargo baez on Participatory Approaches
Camargo baez on Participatory Approaches
Annabell Van den Berghe
 
SAc-RTI-SAN Pakistan-PSH
SAc-RTI-SAN Pakistan-PSHSAc-RTI-SAN Pakistan-PSH
SAc-RTI-SAN Pakistan-PSH
Gulbaz Ali Khan
 
Public Engagement In Public Services By Ayesha Saeed
Public Engagement In Public Services By Ayesha SaeedPublic Engagement In Public Services By Ayesha Saeed
Public Engagement In Public Services By Ayesha Saeed
Ayesha Saeed Haq
 
Opening the Black Box, Contextual Drivers of Social Accountability: Engaging ...
Opening the Black Box, Contextual Drivers of Social Accountability: Engaging ...Opening the Black Box, Contextual Drivers of Social Accountability: Engaging ...
Opening the Black Box, Contextual Drivers of Social Accountability: Engaging ...
Making All Voices Count
 
SA Monitoring and the CSOs in Tanzania
SA Monitoring and the CSOs in TanzaniaSA Monitoring and the CSOs in Tanzania
SA Monitoring and the CSOs in Tanzania
Albanie Marcossy
 
Social audit
Social auditSocial audit
Social audit
Rashmi Singh
 
Accountability & transparency and good governance 28 08-2011
Accountability & transparency and good governance 28 08-2011Accountability & transparency and good governance 28 08-2011
Accountability & transparency and good governance 28 08-2011
DrShamsulArefin
 
Accountability & transparency 05 12-2012
Accountability & transparency 05 12-2012Accountability & transparency 05 12-2012
Accountability & transparency 05 12-2012
DrShamsulArefin
 
Effective Collaboration: Across Public, Nonprofit, and Private Sectors
Effective Collaboration: Across Public, Nonprofit, and Private SectorsEffective Collaboration: Across Public, Nonprofit, and Private Sectors
Effective Collaboration: Across Public, Nonprofit, and Private Sectors
E Rey Garcia, MPA, DCS-EIS Candidate
 
Governance and Public Policy chapter 1.pptx
Governance and Public Policy chapter 1.pptxGovernance and Public Policy chapter 1.pptx
Governance and Public Policy chapter 1.pptx
NashatZakir
 
Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust ...
Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust ...Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust ...
Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust ...
OECD Governance
 
Social audit. dr.madhur verma PGIMS ROHTAK
Social audit.  dr.madhur verma PGIMS ROHTAKSocial audit.  dr.madhur verma PGIMS ROHTAK
Social audit. dr.madhur verma PGIMS ROHTAK
MADHUR VERMA
 
Public policy
Public policyPublic policy
Public policy
jloureponte
 
InvinciblesIIML
InvinciblesIIMLInvinciblesIIML
Fighting corruption from one or two sides govt and cso roberto villarreal
Fighting corruption from one or two sides   govt and cso roberto villarrealFighting corruption from one or two sides   govt and cso roberto villarreal
Fighting corruption from one or two sides govt and cso roberto villarreal
ROBERTO VILLARREAL
 

Similar to Itft social accountability (20)

M2-L4-PUBLIC-ACCOUNTABILITY.pptx
M2-L4-PUBLIC-ACCOUNTABILITY.pptxM2-L4-PUBLIC-ACCOUNTABILITY.pptx
M2-L4-PUBLIC-ACCOUNTABILITY.pptx
 
Participation in Development. 1.ppt
Participation in Development. 1.pptParticipation in Development. 1.ppt
Participation in Development. 1.ppt
 
social accountability
social accountabilitysocial accountability
social accountability
 
Social Accountability_Jeff Thindwa_10.16.13
Social Accountability_Jeff Thindwa_10.16.13Social Accountability_Jeff Thindwa_10.16.13
Social Accountability_Jeff Thindwa_10.16.13
 
SDG 16.6.pptx
SDG 16.6.pptxSDG 16.6.pptx
SDG 16.6.pptx
 
Camargo baez on Participatory Approaches
Camargo baez on Participatory ApproachesCamargo baez on Participatory Approaches
Camargo baez on Participatory Approaches
 
SAc-RTI-SAN Pakistan-PSH
SAc-RTI-SAN Pakistan-PSHSAc-RTI-SAN Pakistan-PSH
SAc-RTI-SAN Pakistan-PSH
 
Public Engagement In Public Services By Ayesha Saeed
Public Engagement In Public Services By Ayesha SaeedPublic Engagement In Public Services By Ayesha Saeed
Public Engagement In Public Services By Ayesha Saeed
 
Opening the Black Box, Contextual Drivers of Social Accountability: Engaging ...
Opening the Black Box, Contextual Drivers of Social Accountability: Engaging ...Opening the Black Box, Contextual Drivers of Social Accountability: Engaging ...
Opening the Black Box, Contextual Drivers of Social Accountability: Engaging ...
 
SA Monitoring and the CSOs in Tanzania
SA Monitoring and the CSOs in TanzaniaSA Monitoring and the CSOs in Tanzania
SA Monitoring and the CSOs in Tanzania
 
Social audit
Social auditSocial audit
Social audit
 
Accountability & transparency and good governance 28 08-2011
Accountability & transparency and good governance 28 08-2011Accountability & transparency and good governance 28 08-2011
Accountability & transparency and good governance 28 08-2011
 
Accountability & transparency 05 12-2012
Accountability & transparency 05 12-2012Accountability & transparency 05 12-2012
Accountability & transparency 05 12-2012
 
Effective Collaboration: Across Public, Nonprofit, and Private Sectors
Effective Collaboration: Across Public, Nonprofit, and Private SectorsEffective Collaboration: Across Public, Nonprofit, and Private Sectors
Effective Collaboration: Across Public, Nonprofit, and Private Sectors
 
Governance and Public Policy chapter 1.pptx
Governance and Public Policy chapter 1.pptxGovernance and Public Policy chapter 1.pptx
Governance and Public Policy chapter 1.pptx
 
Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust ...
Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust ...Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust ...
Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust ...
 
Social audit. dr.madhur verma PGIMS ROHTAK
Social audit.  dr.madhur verma PGIMS ROHTAKSocial audit.  dr.madhur verma PGIMS ROHTAK
Social audit. dr.madhur verma PGIMS ROHTAK
 
Public policy
Public policyPublic policy
Public policy
 
InvinciblesIIML
InvinciblesIIMLInvinciblesIIML
InvinciblesIIML
 
Fighting corruption from one or two sides govt and cso roberto villarreal
Fighting corruption from one or two sides   govt and cso roberto villarrealFighting corruption from one or two sides   govt and cso roberto villarreal
Fighting corruption from one or two sides govt and cso roberto villarreal
 

More from itft

Itft the trade union act, 1926
Itft the trade union act, 1926Itft the trade union act, 1926
Itft the trade union act, 1926
itft
 
Itft the factories act, 1948
Itft the factories act, 1948Itft the factories act, 1948
Itft the factories act, 1948
itft
 
Itft the employees' provident fund scheme, 1952
Itft the employees' provident fund scheme, 1952Itft the employees' provident fund scheme, 1952
Itft the employees' provident fund scheme, 1952
itft
 
Itft role of technology in agriculture
Itft role of technology in agricultureItft role of technology in agriculture
Itft role of technology in agriculture
itft
 
Itft present status of agriculture in india
Itft present status of agriculture in indiaItft present status of agriculture in india
Itft present status of agriculture in india
itft
 
Itft gender budgeting
Itft gender budgetingItft gender budgeting
Itft gender budgeting
itft
 
Itft ecological balance
Itft ecological balanceItft ecological balance
Itft ecological balance
itft
 
Itft agriculture
Itft agricultureItft agriculture
Itft agriculture
itft
 
Itft the industrial disputes act, 1947
Itft the industrial disputes act, 1947Itft the industrial disputes act, 1947
Itft the industrial disputes act, 1947
itft
 

More from itft (9)

Itft the trade union act, 1926
Itft the trade union act, 1926Itft the trade union act, 1926
Itft the trade union act, 1926
 
Itft the factories act, 1948
Itft the factories act, 1948Itft the factories act, 1948
Itft the factories act, 1948
 
Itft the employees' provident fund scheme, 1952
Itft the employees' provident fund scheme, 1952Itft the employees' provident fund scheme, 1952
Itft the employees' provident fund scheme, 1952
 
Itft role of technology in agriculture
Itft role of technology in agricultureItft role of technology in agriculture
Itft role of technology in agriculture
 
Itft present status of agriculture in india
Itft present status of agriculture in indiaItft present status of agriculture in india
Itft present status of agriculture in india
 
Itft gender budgeting
Itft gender budgetingItft gender budgeting
Itft gender budgeting
 
Itft ecological balance
Itft ecological balanceItft ecological balance
Itft ecological balance
 
Itft agriculture
Itft agricultureItft agriculture
Itft agriculture
 
Itft the industrial disputes act, 1947
Itft the industrial disputes act, 1947Itft the industrial disputes act, 1947
Itft the industrial disputes act, 1947
 

Recently uploaded

How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17
Celine George
 
SWOT analysis in the project Keeping the Memory @live.pptx
SWOT analysis in the project Keeping the Memory @live.pptxSWOT analysis in the project Keeping the Memory @live.pptx
SWOT analysis in the project Keeping the Memory @live.pptx
zuzanka
 
Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)
nitinpv4ai
 
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptxPrésentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
siemaillard
 
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptx
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptxCapTechTalks Webinar Slides June 2024 Donovan Wright.pptx
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptx
CapitolTechU
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
TechSoup
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
iammrhaywood
 
The basics of sentences session 7pptx.pptx
The basics of sentences session 7pptx.pptxThe basics of sentences session 7pptx.pptx
The basics of sentences session 7pptx.pptx
heathfieldcps1
 
HYPERTENSION - SLIDE SHARE PRESENTATION.
HYPERTENSION - SLIDE SHARE PRESENTATION.HYPERTENSION - SLIDE SHARE PRESENTATION.
HYPERTENSION - SLIDE SHARE PRESENTATION.
deepaannamalai16
 
Electric Fetus - Record Store Scavenger Hunt
Electric Fetus - Record Store Scavenger HuntElectric Fetus - Record Store Scavenger Hunt
Electric Fetus - Record Store Scavenger Hunt
RamseyBerglund
 
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptxRESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
zuzanka
 
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
National Information Standards Organization (NISO)
 
A Free 200-Page eBook ~ Brain and Mind Exercise.pptx
A Free 200-Page eBook ~ Brain and Mind Exercise.pptxA Free 200-Page eBook ~ Brain and Mind Exercise.pptx
A Free 200-Page eBook ~ Brain and Mind Exercise.pptx
OH TEIK BIN
 
Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10
nitinpv4ai
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
Krassimira Luka
 
A Visual Guide to 1 Samuel | A Tale of Two Hearts
A Visual Guide to 1 Samuel | A Tale of Two HeartsA Visual Guide to 1 Samuel | A Tale of Two Hearts
A Visual Guide to 1 Samuel | A Tale of Two Hearts
Steve Thomason
 
Bonku-Babus-Friend by Sathyajith Ray (9)
Bonku-Babus-Friend by Sathyajith Ray  (9)Bonku-Babus-Friend by Sathyajith Ray  (9)
Bonku-Babus-Friend by Sathyajith Ray (9)
nitinpv4ai
 
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
indexPub
 
Skimbleshanks-The-Railway-Cat by T S Eliot
Skimbleshanks-The-Railway-Cat by T S EliotSkimbleshanks-The-Railway-Cat by T S Eliot
Skimbleshanks-The-Railway-Cat by T S Eliot
nitinpv4ai
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
Jyoti Chand
 

Recently uploaded (20)

How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17
 
SWOT analysis in the project Keeping the Memory @live.pptx
SWOT analysis in the project Keeping the Memory @live.pptxSWOT analysis in the project Keeping the Memory @live.pptx
SWOT analysis in the project Keeping the Memory @live.pptx
 
Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)
 
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptxPrésentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
Présentationvvvvvvvvvvvvvvvvvvvvvvvvvvvv2.pptx
 
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptx
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptxCapTechTalks Webinar Slides June 2024 Donovan Wright.pptx
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptx
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
 
The basics of sentences session 7pptx.pptx
The basics of sentences session 7pptx.pptxThe basics of sentences session 7pptx.pptx
The basics of sentences session 7pptx.pptx
 
HYPERTENSION - SLIDE SHARE PRESENTATION.
HYPERTENSION - SLIDE SHARE PRESENTATION.HYPERTENSION - SLIDE SHARE PRESENTATION.
HYPERTENSION - SLIDE SHARE PRESENTATION.
 
Electric Fetus - Record Store Scavenger Hunt
Electric Fetus - Record Store Scavenger HuntElectric Fetus - Record Store Scavenger Hunt
Electric Fetus - Record Store Scavenger Hunt
 
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptxRESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
 
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
 
A Free 200-Page eBook ~ Brain and Mind Exercise.pptx
A Free 200-Page eBook ~ Brain and Mind Exercise.pptxA Free 200-Page eBook ~ Brain and Mind Exercise.pptx
A Free 200-Page eBook ~ Brain and Mind Exercise.pptx
 
Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
 
A Visual Guide to 1 Samuel | A Tale of Two Hearts
A Visual Guide to 1 Samuel | A Tale of Two HeartsA Visual Guide to 1 Samuel | A Tale of Two Hearts
A Visual Guide to 1 Samuel | A Tale of Two Hearts
 
Bonku-Babus-Friend by Sathyajith Ray (9)
Bonku-Babus-Friend by Sathyajith Ray  (9)Bonku-Babus-Friend by Sathyajith Ray  (9)
Bonku-Babus-Friend by Sathyajith Ray (9)
 
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
 
Skimbleshanks-The-Railway-Cat by T S Eliot
Skimbleshanks-The-Railway-Cat by T S EliotSkimbleshanks-The-Railway-Cat by T S Eliot
Skimbleshanks-The-Railway-Cat by T S Eliot
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
 

Itft social accountability

  • 1. Social Accountability Reiner Forster, SDV January 25th, 2005 Enhancing citizen voice and client focus in governance and service delivery Note: This interactive learning module, designed by Social Impact, was commissioned by the World Bank’s PREM Poverty Group and developed in collaboration with SDV, WBI and the PREM Public Sector Group. Supported by a concept paper, it is a generic introductory-level module which may be adapted to suit different target audiences and time frames.
  • 2. What is Accountability? • Accountability is the obligation of power- holders to account for or take responsibility for their actions. • Power-holders: holding political, financial or other forms of power, e.g. public officials, private employers, donors, service providers, traditional leaders, NGOs. • Key area: government or public accountability • builds on the implicit ‘social contract‘ between citizens and public officials. • obligation of public officials and the right/ entitlement of citizens
  • 3. What are public officials responsible for? • Their conduct—they must obey the law, rules, procedures and not abuse their powers. • Their performance—they must serve the public interest in an efficient, effective and fair manner. • All states have some form of mechanisms to promote or ensure accountability of public actors.
  • 4. How can accountability be ensured ?1. Rules and Regulations – administrative procedures, audits, code of conduct… 2. Bring in Market Principles – privatization or contracting out to private sector and NGOs 3. Independent Agencies – ombudsman, vigilance committees … There has been vary- ing success with these. What has been learnt is that suc- cess often depends on direct parti- cipation of the people 4. “Social Accountability”
  • 5. What is Social Accountability?SAc is an approach towards building accountability • that relies on civic engagement, • where ordinary citizens and/or their organizations participate directly or indirectly in exacting accountability SAc mechanisms can be initiated and supported by the state, citizens or both, but very often they are demand-driven and operate from the bottom up. SAc mechanisms include many actions and tools that citizens, NGOs and media can use to hold public authorities accountable.
  • 6. Social Accountability Mechanisms include... Social audits  Independent budget analysis by CSOs/ Think Tanks  Public budget hearings  Citizen juries  Civil society monitoring of performance of public agencies  Investigative journalism  Right to information movements  Election Watch
  • 7. Why is Social Accountability important ? Social Accountability Good Governance Development Effectiveness Empower-ment
  • 8. WDR 2004: Making Services Work for the Poor Poor people Providers Policymakers A framework of accountability relationships Voice Service Compact Client Power Social Accountability Mechanisms
  • 9. Social accountability Civil society Democracy & citizenship Participatory development Decentralization & public sector reform Transparency/ Anti-corruption Rights Related Concepts in Democracy and Governance
  • 10. Expenditure Management Cycle Budget Formulation Porto Alegre, Brazil Performance Monitoring Citizen Report Cards India and Philippines Budget Review & Analysis Gujarat, India Expenditure Tracking Uganda Civic Engagement
  • 11. Community Scorecards Process Community Gathering Performance Scorecard Self-Evaluation Health Staff Interface Meeting Feedback and Dialogue Immediate Improvements Issues for Follow-up Accountability Transparency More drugs available Preparatory Groundwork Better Services Instit. Reforms
  • 12. Building Blocks of SAc Advocating and negotiating change Rallying support and building coalitions Going public Building an information/ evidence base Mobilizing around entry point
  • 13. SAc Critical Success Factors1. Political context and culture  2. Access to information  3. The role of the media  4. Civil society capacity  5. State capacity  6. State-society synergy  7. Institutionalization 
  • 14. Potential Benefits and Risks of SAc Benefits • Improved governance • Poverty reduction • Citizen voice and empowerment at the macro level, especially for the poor • Enhanced transparency • Reduced corruption • Strengthened social capital • Strengthened public sector reforms and decentralization Risks • Raised citizen expectations • Lack of sustainability or institutionalization • Mechanisms may not result in service improvements • Depth of citizen involvement may be superficial • May involve a small group of “well behaved” NGOs, professionals and centrist politicians
  • 15. Final Thoughts 1. Social accountability has potential to improve the responsiveness of governments and other power holders to the needs of local people – especially those with ‘less voice’. 2. There is a wide range of social accountability mechanisms arising from specific needs, power relations and a desire for improving services. All sectors/regions have some relevant experience. 3. Each social accountability mechanism has a specific social, political and economic context with attendant benefits and risks. The success of one mechanism in a local context in no way