Citizens play an important role in promoting social accountability of government. Social accountability involves citizens actively participating in development decisions that affect them and demanding effective, efficient and equitable public service delivery using mechanisms like social audits and citizen scorecards. Citizens have the right to be informed, organize, and participate in decisions. Challenges local governments face include low capacity and weak resources. Citizens and civil society organizations can work to promote social accountability by building coalitions, collecting information, identifying issues, and advocating for productive change with government. Their role is important to achieve good governance and prioritize community development projects.