The document outlines a comprehensive agenda related to IT service management, focusing on strategic goals, objectives, and continual service improvement templates. It emphasizes the importance of adapting content to meet specific audience needs and provides detailed steps for measuring service performance. Additionally, motivational quotes and examples of data visualization techniques, charts, and graphs are included to enhance engagement.

1. IT Service
Management
Your Company Name

2. Agenda
05.
Agenda
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02.
Agenda 03.
Agenda
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06.
Agenda
01.
Agenda
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04.
Agenda
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3. CSI Strategy, Goals and Objectives
Are general guidelines that explain what you want to achieve in your
water system. The are usually long – term & represent global visions
such as “reduce pollution by ….” or “ increase biodiversity by….”.
Goals….
…decline strategies or implementation steps to attain the identified
goals. Unlike goals, objectives are specific, measurable, & have a
defined completion date.
Objectives….
…Often, each objective is associated with series of actions. Therefore,
Implementing a strategic goal typically involves Implementing a series
of actions along the way.
Strategy…
CSI Strategy,
Goals and
Objectives
3
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4. Continual Service Improvement Template 1
Service Review
Process Evaluation
Definition of CSI
Initiatives
Monitoring of
CSI Initiatives
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5. Continual Service Improvement Template 2
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Ways to Retain Momentum
Business Vision,
Mission, Goals,
& Objectives.
Measurable
Targets
Baseline
Assessment
Service &
Process
Improvement
Measurement
& Metrics
Did We
Get There
?
How Do We
Get There
?
Where Do We
Wont To Be
?
Where Are
We Now
?
What Is
The Vision
?
5
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6. Continual Service Improvement Template 3
Service Design
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Service Transition
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Service Operational
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7. Continual Service Improvement Template 4
Step 1
Decide about what SHOULD be measured
Step 2
Decide about what CAN be
measured
Step 7
Implement corrective ACTION
Step 3
GATHER data
Step 6
Present & use INFORMATION
Step 4
PROCESS data
Step 5
ANALYZE data
7
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8. Continual Service Improvement Template 5
THE
SERVICE
PORTFOLIO
Continual Service
Improvement
Service
Pipeline
Service
Catalog
Retired
Services
The Lifecycle of a Service
Service Strategy
▪ Service Requirements Defined
▪ Service Requirements Analyze
▪ Service Approved
▪ Service Chartered
Service Transition
▪ Service Retiring ▪ Service Retired
Service Design
▪ Service Design
Service Transition
▪ Service Developed
▪ Service Build
▪ Service Tested
▪ Service Released
Service Operation
▪ Service Operational
8
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9. Let’s Have a Healthiest
Tea Break!
Let’s Start again in 30 Minutes
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10. IT Service Management Icons Slide
10

11. Additional
Slides
11

12. Target
Audiences
Preferred
by Many
Values
Client
About Our Company
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12
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13. Our Team
Name
Here
Designation
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Name
Here
Designation
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Name
Here
Designation
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Name
Here
Designation
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13
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14. Target
Text Here
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15. Bulb
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Text Here
Text Here
Text Here
Text Here
Text Here
01
02
03
04
05
15

16. Puzzle
01
02
03
04
Text Here
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17. Venn
02
03 01
Text Here
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17
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18. Magnifying Glass
01
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03
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02
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04
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19. Important Notes
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01
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02
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03
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04
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20. Lego
02
01
03
04
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21. The value of
an IDEA
LIES IN the
using of it.”
Thomas
Edison
MOTIVATION
is man your
DREAMS put
on work clothes.
Benjamin
Franklin
Intense LOVE
does not
MEASURE, It
just GIVES.
Mother
Teresa
Quotes
21
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22. Our Charts
& Graphs
22

23. Pie Chart
10%
25%
45%
20%
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Product 01
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Product 02
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Product 04
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Product 03
23
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.

24. Bar Graph
3 4 5 6 7 8 9 10 11
0
2
4
6
8
10
12
FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09
Sales
In
percentage
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Product 01
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Product 02
24
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.

25. Radar Chart
0
5
10
15
20
25
30
35
02-05-2018
06-05-2018
07-05-2018
09-04-2018
11-05-2018
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Product 01
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Product 02
25
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.

26. Combo Chart
0
10
20
30
40
50
60
70
80
90
100
2011 2012 2013 2014 2015 2016 2017 2018
Market
Size
(RMB
100
Million)
In Years
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Product 01
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Product 02
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Product 03
26
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.

27. Area Chart
0
10
20
30
40
50
60
70
80
90
100
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
In
Percentage
In Years
100% This slide is 100% editable. Adapt it to your
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Product 01
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Product 02
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Product 03
27
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.

28. Thank
You
Address:
# Street number, city, state
Email Address:
emailaddress123@gmail.com
Contact Numbers:
0123456789
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