This document provides troubleshooting tips for accessing a Netgear router, including verifying the correct web address, username, and password. It suggests clearing browser cache, trying different devices or connections, and temporarily disabling security software. If access issues persist, performing a factory reset is advised, along with ensuring that the router's firmware is updated.

1. I’m having trouble accessing my
NETGEAR router; what do I do?
Use the following troubleshooting tips for help with accessing your NETGEAR router:
• Make sure that you are using the correct web address, user name, and default
password.
o Web address: www.loginrouterloginnet.com
o User name: admin
o Default password: password
For more information, see https://www.loginrouterloginnet.com/netgear-router-
login/.
Note: If you previously changed the admin password for your router, the
default password no longer works.
• If you see an error message when attempting to access routerlogin.com or
routerlogin.net, visit the following links for instructions on how to clear your
browser cache:
• Google Chrome: https://support.google.com/accounts/answer/32050
• Internet Explorer: https://support.microsoft.com/en-us/help/17438/windows-
internet-explorer-view-delete-browsing-history
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
• Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-
sfri47acf5d6/mac
• Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-
view-delete-browser-history
Note: Using a different browser might also resolve your access error. For example, if you
normally use Google Chrome, try accessing the router login page using Internet Explorer, Mozilla
Firefox, or Safari.

2. • Enter your router’s default IP address in your browser’s address bar.
Note: First, try 192.168.1.1 or 192.168.0.1. If those IP addresses do not work,
see one of the following topics:
o Finding your IP address without using the command prompt
• Try connecting to your router in a different way. If you’re using WiFi, try using a
wired Ethernet connection. You can also try different wireless connections. For
example, if you are connected to the 2.4 GHz wireless band, connect to the 5
GHz band.
• Try using a different device (phone, tablet, laptop, desktop).
• If you are connected to multiple networks at the same time (wired, wireless, VPN,
or a corporate connection), you might not be able to access your router’s web
interface. Disconnect from any additional Internet or VPN connections and only
connect to your NETGEAR router.
• Temporarily disable pop-up blockers, firewalls, and ad-blocking software.
• Power cycle your router, modem, and connected devices (including desktops,
laptops, phones, tablets, game consoles).
For more information, see routerlogin.net.
• If none of the above steps resolve your router access issues, perform a factory
reset of the router. For more information, visit
• Note: After you perform a factory reset, any personalized router settings and
configurations that you made are lost. Your router’s admin user name, admin
password, WiFi network name (SSID), WiFi password, and security settings return

3. to factory settings.
Follow these steps after you perform a factory reset:
1. After factory resetting your router, log in in to your router using the default user
name and password.
2. Click ADVANCED.
3. Under Router Information, make sure that your router’s IP Address
is 192.168.1.1 or 192.168.0.1.
• To prevent further login issues, make sure that your firmware is up to date:
o Click ADVANCED > Router Update > Check.
o If new firmware is available, click Yes to update the firmware.