ISO 9001 and ISO 14001 are globally recognized standards for quality and environmental management, implemented by millions of organizations across 175 countries. They help businesses improve processes, reduce costs, increase customer satisfaction, and enhance environmental performance. The document highlights the benefits of these standards, including their role in promoting sustainable development and ensuring consistent quality in products and services.

1. International Organization
for Standardization
Er. Vaibhav Agarwal
Asst. Prof.
BBD University, Lucknow

2. Overview of ISO 9
a d 1 S O 14001
By:
Er.
Vai
bh
av
Ag
arw
al
Asst. Prof.
SOM, BBDU

3. ISO 9001 and ISO 14001 in brief
►
►
►
ISO's most well
ISO 9001 and ISO 14001 are among
known standards ever.
They are implemented by more than a million
organizations in some 175 countries.
ISO 9001 helps organizations to implement
quality management.
» ISO 14001 helps organizations to implement
environmental management.

4. Various ISO Standards
►
►
►
►
►
►
ISO
IS
O
IS
O
ISO
ISO
9000: QUALITYMANAGEMENT
14000: ENVIRONMENTALMANAGEMENT
3166:COUNTRYCODES
26000: SOCIALRESPONSIBILITY
50001:ENERGYMANAGEMENT
ISO31000: RISKMANAGEMENT

5. CONT..
►
►
►
►
►
ISO
IS
O
IS
O
IS
O
IS
O
22000:
27001:
45001:
37001:
13485:
FOODSAFETYMANAGEMENT
INFORMATION SECURITY
MANAGEMENT
OCCUPATIONALHEALTH & SAFETY
ANTI BRIBERYMANAGEMENT SYSTEMS
MEDICALDEVICES

6. Benefits of ISO Standards
► International Standards are the backbone of our
society, ensuring the safety and quality of products and
services, facilitating international trade and
improving the environment in which we live in.
► By following International Standards helps reassuring
consumers that products, systems and organizations
are safe, reliable and
good
for the environment.

7. Economic Benefits of Standards
► Numerous studies have shown that standards boost busin
for a
standa
r
economies. In the UK, for example, standards account
annual growth in GDP
, while in Canada, the use of
injected over $91bn into the economy since 1981.
► International Standards are strategic tools and guidelines
companies tackle some of the most demanding challenges of mode
business.
possible,
markets.
They ensure that business operations are as efficient a
increase productivity and help companies access

8. Cont ..
► ISO
►
►
►
►
IS
O
standards help businesses to:
Cut costs, through improved systems and processes
Increase
customer
processes
satisfaction, through improved
Acce
. ss new markets, through ensuring the compatibility of p o
services
Reduce their impact on the environment.
► 9001, for example, has been shown to improve sales, customer satisfa
corporate image and market share and ISO 14001
positive impact on environmental performance
has been shown to h a

9. ISO STANDARDS IN ACTION
Food
~
Sustainable Development
ISO International standards create confidence in the
Sustainable Development is "meeting the needs of
the present without compromising the ability of
fut ure generations to meet their own needs"
(W ED)
products we eat or drink by ensuring the world uses
the same recipe when it comes to quality, safety
and efficiency
Many of ISO's 21000 standards help businesses and
organizations do just that, for the environment
economy and society
ISO has more than 1000 standards dedicated to
food. covering everything from agricultural
machinery
to transportation. manufacturing and storage.

10. ISO
Water
STANDARDS IN ACTION
Services
Few challenges are more global than water. ISO Services represent more than two thirds of World
Gross Domestic Product (GDP), according to the
World Trade Organization. They are a core economic
activity. contributing more to GDP than both industry
water standards provide global tools that help
manage our water resources equitably,
and sustainably.
us all
and agriculture combined.
Their use helps to alleviate water scarcity, thereby
contributing to achieving the
Development Goals.
UN's Millennium ISO develops International Standards that help
ensure that services are of a consistent, high quality.

11. ISO STANDARDS IN ACTION
Energy and renewables
Climate change
Climate change is the major environmental challenge
of our time. Reducing energy consumption and the dependency
on fossil fuels is a major challenge.
ISO standards help tackle climate change, with
requirements for measuring greenhouse gas
emissions and verifying claims made about them,
as
well as standards that focus on environmental and
energy management.
ISO International standards can help solve the
energy challenge by increasing energy efficiency,
and promoting the development of renewable
energy technolo gies

12. ISO
Transport
STANDARDS IN ACTION
Health and safety
} sL•
l
With more than a billion estimated road vehicles
use worldwide, not to mention planes, trains
and
spacecraft, the potential impact of standards on
global sustainable development in transport is
enormous.
in
Access to health services, quality care, and safe
medical practices and equipment is a basic
human right
ISO has more than 1300 standards that help to
improve health-related products and services,
ranging from dentistry to medical devices,
and
health informatics to traditional medicines.
ISO standards for transport include cover everything
from safety, ergonomics and performance, to test
methods and the environment. creating an
innovation
platform for the automobile, marine and aerospace
industries

13. Quality management
►
►
►
►
►
ISO 9001 is for quality management.
Quality refers to all those features of
(or service) which are required by the
a product
customer.
Quality management
organization does to
means what the
ensure that its products or services satisfy the
customer's quality requirements and
comply wit h any regulations applicable to
those
products or services.

14. Quality management (cont.)
►
►
►
Quality management also means what
to
the organization does
enhance customer satisfaction,
and
achieve continual improvement of its performance.

15. Environmental management
►
►
►
►
ISO 14001 is for environmental management. This means
what the organization does to:
minimize harmful effects on the environment caused by
its activities,
to conform to applicable regulatory requirements, and to
achieve continual improvement of its environmental
performance.

16. Generic standards
ISO 9001 and ISO 14001 are generic standards.
Generic means that the same standards can be applied:
to any organization, large or small, whatever its product
or service,
►
►
in any sector of activity, and
whether it is a business enterprise, a public
administration, or a government department .

17. Generic standards (cont.)
Generic also signifies that
►
►
►
no matter what the organization's scope of activity
if it wants to establish a quality management system,
9001 gives the essential features
ISO
or if it wants to establish an environmental management
system, ISO 14001 gives the essential features.

18. Management systems
►Management system means what the
organization does to manage its processes,
that
or
activities in
its products
order
►
►
►
►
or services meet the
organization's objectives, such as
satisfying the customer's quality
requirements,
complying to regulations, or
meeting environmental
objectives

19. Management systems
►To be really efficient and effective,
organization can manage it s way
of
things by systemizing it.
Nothing important is left out.
the
doing
►
►
►
Everyone is clear about who is responsible
for doing what, when, how, why and where.
Management
organization
system standards provide the
with an international, state-of•
the-art model to fallow.

20. Management systems (cont.)
►
►
►
Large organizations, or ones with complicated
processes, could not function well without management
systems.
Companies in such fields as aerospace,
automobiles, defence, or health care devices have
been operating management systems for years.
The ISO 9001 and ISO 14001 management
system standards
now make these successful practices available for all
organizations.

21. Processes, not products
►
►
►
►
►
Both ISO 9001 and ISO 14001 concern the way
about its work.
an
organization goes
They
They
They
They
are
are
are
can
not
not
product standards.
service standards.
process standards.
be used by product manufacturers
and
service
providers.

22. Processes, not products (cont.)
►
►
Processes affect final products or services.
ISO 9001 gives the requirements for what the organization
must do to manage processes affecting quality of its
products and services.
ISO 14001 gives the requirements for what the
organization
must do to manage processes affecting the impact of its
activities on the environment.
►

23. Certification and registration
►
►
Certification is known in some countries as registration.
It means that an independent, external body has audited
an
organization's management system and verified that it
conforms to the requirements specified in the standard (ISO
9001 or ISO 14001 ).
ISO does not carry out certification and does not issue or
approve certificates,
►

24. Accreditation
►
►
Accreditation is like certification of the certification
body.
It means the formal approval by a specialized body - an
is
accreditation body - that a
competent to carry out ISO
14001 :2004 certification in
certification body
9001 :2008 or ISO
specified business sectors.
bodies -
► Certificates issued by accredited certification
and known as accredited certificates - may be
perceived on the market as having increased
credibility.
ISO does not carry out or approve
accreditations.
►

25. Certification not a requirement
►
►
►
Certification is not a requirement of ISO 9001 or ISO
14001.
The organization can implement and benefit fram an ISO
9001 or ISO 14001 system without having it certified.
The organization can implement them for the
internal benefits without spending money on a
certification programme.

26. Certification
decision
is a business
►
►
►
►
►
Certification is a decision to be taken for business reasons:
if
If
it
if
it
it
is
it
is a contractual, regulatory, or market requirement,
meets customer preferences
part of a risk management programme, or
will motivate staff by setting a clear goal.

27. ISO does not certify
►
►
►
►
ISO
ISO
does not carry out ISO 9001 or ISO 14001 certification.
does not issue certificates.
ISO does not accredit, approve or control the certification
bodies.
ISO develops standards and guides to encourage
good practice in accreditation and certification.

28. 9000 family
The ISO
►
►
►
►
ISO 9001 is the standard that gives the requirements for a
quality management
ISO 9001 :2008 is the
system.
latest, improved version.
It is the only standard in the ISO 9000 family that can be
used for certification.
There are 16 other standards in the family that can help
an organization on specific aspects such as performance
improvement , auditing, training...

29. The ISO 14000 family
►ISO 14001 is the standard that gives the
requirement s for an environmental
management
system.
ISO 14001:2004 is the latest , improved
version. It is the only standard in the ISO
14000 family
that can be used for certification.
The ISO 14000 family includes 21
other standards
that can help an organization specific
aspects such as audit ing, environment al
►
►
►

30. The ISO Survey -
-
-
-A
-nn
-ua
-lgr
-ow
-th
-
of
-
-
-
-
ISO 9001:2000 certificates
December 2003 to December 2007
Top 10 countries for
ISO 9001 :2000
certificates
iaa
u
Italy: 115359
Worldwide total of
ISO 9001 :2000 certificates
December 2003 to December
2007
1 0 0 0 0 0 0 - - - - - - - - - - -
350000 - - - - - - - - - - -
6 [ 0 0 6 4
I
I
[ ( [ ( 4 ) {
300000 Japan: 73176
7 0 0 0 0 0 {
I I wa:6s 1
250000
II
I
6 0 0 0 0 0
a:46o91
200000
I I
5 0 0 0 0 0
1
1
1
1
1
1
1
1Germany:45195
l0 5 - 3 6 1 9
1
1
1
1
1
1UnitedKingdom: 35
517
lNan«e:29s
11111 Netherlands: 18922
150000
=
300000
IIII 100000
IIII
200000
50000
IIII
100000
0 0
• •
3
•
• • • C
•
s ur o p
c
t v f
3 o o c
._;
ClJ
c
C>
c a
c
a
c
<1J <1J <1J
c
c c c
c

31. The ISO Survey (cont.)
►
►
►
The
end
This
of certificates to ISO 9001:2001 at the
486.
worldwide total
of 2007 was 951
was increase of 6 % over
2006
when the total was
896
929 certificates.
Certificates had been issued in 175
170 the previous year.
countries compared to

32. The ISO Survey (cont.)
Annual growth of
ISO 14001 :2004 certificates
December 2005 to
December 2007
Top 1 0 countries for
ISO 14001:2004
certificates
Worldwide total of
ISO 14001:2004 certificates
December 2005 to
December 2007
28000
160000
26000
24000
140000
22000
Spain: 13
852
120000
20000
ltaly:12057
18000
100000
16000
- United Kingdom : 7 323
14000
80000
11111111 Korea,Republicof:6392
l " 0 5 . 5 « 0
l 6way:4an7
l wen:3 aoo
.. France :3476
12000
60000 10000
8000
40000
6000
4000
20000
2000
0
0
•
o f
c
%
8
:i:
l
cLr
8
,._;
c"'
cf
:i:l
c
¥
c"' c
c c
c

33. The ISO Survey (cont.)
►
►
►
The worldwide total of ISO 14001 certificates at the end of
2007 was 154 572.
This was an increase of 21 % over 2006 when the total was
128 211.
Certificates had been issued in 148 countries compared to
140 the year before.

34. Benefits of
14001
ISO 9001 and ISO
►
►
►
►
International, expert consensus on state-of-the-art practices
for quality and environmental management.
Common language for dealing with customers and suppliers
worldwide in B2B.
Increase efficiency and effectiveness.
Model for continual improvement.

35. of ISO 9001 and ISO
Benefits
14001 (cont.)
►
►
►
►
Model for satisfying customers and other stakeholders.
Build quality into products and services from design
onwards. Address environmental concerns of customers
and public,
and comply with government regulations.
Integrate with global economy.

36. Benefits of ISO 9001 and ISO 14001 ( ont.)
►
►
►
►
Sustainable business
Unifying base for industry sectors
Qualify suppliers for global supply chains
Technical support for regulations

37. of ISO 9001 and ISO
Benefits
14001 (cont.)
► Transfer of good practice to developing countries
Tools for new economic players
Regional integration
Facilitate rise of services
►
►
►

38. More information
►
►
►
ISO 9000/ISO 14000 section on ISO Web site:
www.iso.org
ISO Management Systems magazine
www.iso.org/ims
IMS Alerts free electronic newsletter
www.iso.org/imsalerts

39. THANK YOU