Qms awareness training

1. QUALITY MANAGEMENT SYSTEM
AWARENESS TRAINING
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Before Now
 Customer has less choice Customer has more choice
 Customer use to get goods Customer’s get goods and
locally service from all over the world
 Customer not expect on Customer expects high
quality quality.
 Not focused on reliability Customer expects high
reliability
 Seller’s market Buyer’s market
To remain in market we need to become world class.
Our product must have regular quality and reliability.

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WHY QUALITY MANAGEMENT SYSTEM ?
 Customer requires / expect product / service with characteristics
that satisfy their needs & expectation.
 Customer requirement are specified contractually by the
customer or may be determined by the organization in the form
of
Tech specification
Product / process standards
Contractual agreements
Constitutional / authoritarian requirement

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HISTORY OF ISO
 ISO – International Organization for standardization.
 Head quartered in Geneva, Switzerland
 Membership of 157 countries
 India is Founder Member Of ISO
 ISO 9001:2008 – Current Version is fourth Edition
 Applicable to all types of Organization.

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 System Standard – Not a product related standard.
 ISO 9001 : 2008 Certificate Valid for 3 years subject to yearly
surveillance audit.
 Proven set of standards – used by Organization world wide for
system development, improvement.

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TERMS AND DEFINITIONS
 ORGANIZATION : Group of people & facilities with an
arrangement of responsibilities, authorities and relationships.
 QUALITY : Degree to which a set of characteristics fulfills
requirements which are confirmed / indirect and legal /
necessary requirements.
 MANAGEMENT : Coordinate activities to direct and control
an organization.
 SYSTEM : Set of interrelated and interacting elements.

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 MANAGEMENT SYSTEM : System to establish policy ,
objectives and to achieve those objectives.
 QUALITY MANAGEMENT SYSTEM
Management system to direct and control an organization
with regard to quality of product / service provide to the
customer.
 PROCESS : Set of interrelated & interacting activities which
transforms inputs into output.
 PROJECT : Unique process consisting of a set of
coordinate activates with start and finish dates, undertaken
to achieve an objective conforming to specific requirement
including the constraints of cost, time and resources.

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 CUSTOMER : Organization or person who receives a product /
service provided.
 SUPPLIER : Organization or person who provides a product
Ex: Producer , distributor ,retailer , contractor.
 INTRESTED PARTY : Person or group having an interest in the
performance or success of an organization.
Ex : Customers, owners, stack holder, employess,supplier,bankers.

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WHAT IS QUALITY MANAGEMENT SYSTEM ?
 An approach which encourages an organization to understand
and analyze customer requirement.
 Identify and establish suitable process that contribute to the
realization of product / service acceptable to the customer.
 These processes have to be controlled.
 Provides confidence to the organization and its customers
that, it able to provide product / service that consistently
fulfill requirement.

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BENEFITS OF ISO 9001 : 2008 CERTIFICATION (External)
 Organization gets a identification to enter into the global market.
 The quality image of the organization is improved in the eyes of
the public.
 Productivity and profitability improve due to reduction failure /
wastes.
 Prevent unhappy customer.

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BENEFITS OF ISO 9001 : 2008 CERTIFICATION (Internal)
 Helps in optimum utilization of resources.
 Reduces friction & stress within the organization, brings clarity &
focus due to clear definition of business objective,
responsibility,authorities of personnel and customers need.
 Reduction in process cycle time.
 Increase employee confidence.
 Develops satisfaction of work excellence in employees and ensures
their success.

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