The document announces an ISIS Open House and User Conference from May 2-4, 2010 in Vienna, Austria to showcase the latest features of the Papyrus Platform and focus on empowering business users, and includes the agenda, sessions, workshops and labs to be covered around topics like customer experience, document design, case management, interactive letter writing and more.
Scholle had an older, decentralized Novellbased
infrastructure that limited
communications options, saddled the IT
staff with excessive management chores,
and frequently failed.
This presentation was given at the IMPA 2010 knowledge Exchange Workshop -Innovation in rough seas" as a basis for a discussion of innovation drivers and opportunities in Maritime Industry
IBM Watson Ecosystem roadshow - Chicago 4-2-14cheribergeron
IBM Watson is powering a new generation of cognitive applications. Learn how IBM is partnering with visionaries and entrepreneurs to bring innovative cognitive applications to market through the IBM Watson Ecosystem.
Hedged by Design is a London based hedge fund design consultancy specialising in logo, presentation and website design. Constantly innovating and setting new standards.
http://www.hedgedbydesign.com
Scholle had an older, decentralized Novellbased
infrastructure that limited
communications options, saddled the IT
staff with excessive management chores,
and frequently failed.
This presentation was given at the IMPA 2010 knowledge Exchange Workshop -Innovation in rough seas" as a basis for a discussion of innovation drivers and opportunities in Maritime Industry
IBM Watson Ecosystem roadshow - Chicago 4-2-14cheribergeron
IBM Watson is powering a new generation of cognitive applications. Learn how IBM is partnering with visionaries and entrepreneurs to bring innovative cognitive applications to market through the IBM Watson Ecosystem.
Hedged by Design is a London based hedge fund design consultancy specialising in logo, presentation and website design. Constantly innovating and setting new standards.
http://www.hedgedbydesign.com
Reasons Why Entrepreneurship Makes You A Better Person | Carl KruseCarl Kruse
Being an entrepreneur makes you a better person. There are numerous reasons for this. From being your own boss and making the rules, to having a more flexibility, enhancing the quality of life around and the ability to work anywhere you want. Here are few reasons shared by Carl Kruse, that why entrepreneurship makes you amazing.
Construyendo Resiliencia en los Humedales de la Provincia Datem del Marañón d...AIDA_Americas
Presentación de Profonanpe (Perú) en el taller de fortalecimiento de capacidades sobre el Fondo Verde del Clima, realizado el 18 y 19 de febrero de 2016 en la Ciudad de México.
Sesión clínica sobre crioterapia, con vídeos, teoría y práctica, realizada por el Dr. Pedro A. Alcántara Muñoz en el Centro de Salud Jesús Marín en noviembre 2015.
Más info en nuestra web: www.csjesusmarin.es
During last 12 month or so I have been posting tech topics that I have seen in different tech sources that are reshaping our digital world. I call it “Tech Age of Acceleration” and the exponential forces that are reshaping industries and would like to share it with you.
Reasons Why Entrepreneurship Makes You A Better Person | Carl KruseCarl Kruse
Being an entrepreneur makes you a better person. There are numerous reasons for this. From being your own boss and making the rules, to having a more flexibility, enhancing the quality of life around and the ability to work anywhere you want. Here are few reasons shared by Carl Kruse, that why entrepreneurship makes you amazing.
Construyendo Resiliencia en los Humedales de la Provincia Datem del Marañón d...AIDA_Americas
Presentación de Profonanpe (Perú) en el taller de fortalecimiento de capacidades sobre el Fondo Verde del Clima, realizado el 18 y 19 de febrero de 2016 en la Ciudad de México.
Sesión clínica sobre crioterapia, con vídeos, teoría y práctica, realizada por el Dr. Pedro A. Alcántara Muñoz en el Centro de Salud Jesús Marín en noviembre 2015.
Más info en nuestra web: www.csjesusmarin.es
During last 12 month or so I have been posting tech topics that I have seen in different tech sources that are reshaping our digital world. I call it “Tech Age of Acceleration” and the exponential forces that are reshaping industries and would like to share it with you.
To address EAM challenges we are gathering a great number of practitioners, experts and visionaries in the area of Asset Management from Europe and beyond to share a light on the latest strategies, processes, methodologies and tools they are using to maximize greater Return of Assets and enable wide enterprise approach to Asset Management.
More information: http://www.eameurope.com/
With Cisco`s next generation meetings, you set yourself for the future.
With the new Webex, your meetings will become better, anywhere every time and at any place!
AI-SDV 2020 Conference and exhibition is planned to be held at the Hotel Aston la Scala at the same time physically and virtually. Speakers, attendees and exhibitors are invited to join physically or virtually. We are currently developing a range of digital formats that respond precisely to the speakers, attendees and exhibitors needs, enabling individuals and exhibitors from AI industry and related sectors worldwide to participate in the AI-SDV 2020 in Nice.
Due to rapidly changing developments, it is essential that the overall situation be reviewed on an ongoing basis and any measures taken are updated to reflect the evolving legal requirements.
The Artificial Intelligence Conference on Search, Data and Text Mining, Analytics and Visualization.
The 2020 AI-SDV Conference in Nice, 5. - 6. October 2020
2020 Analytics and Visualization Meeting (Presented by VantagePoint), 6. and 7. October 2020
AI-SDV 2020 is the place to be for everyone involved in advanced search and data applications, text mining and visualization technology. Individuals and companies that are shaping the future of this exciting space that surrounds us and impacts us all will present their latest research findings, tech developments and vision for the future.
It’s a full-on two days of learning, networking and exploring technologies and concepts that are now and will continue to change way we as individuals and organisations work, rest and play. The focus is Artificial Intelligence (AI), Digitization 2.0 (about making companies, processes and people ready for AI), Deep Learning and other topics identified by our community, who are specialists working in scientific and technical information.
The event features around 22 speakers over two days, plus an exhibition to complement the conference programme.
In 2020, based on attendee feedback, we are combining all the concepts the ICIC and II-SDV-Meetings in this one event in Nice.
As past attendees tell us, it’s a fabulous location and, beyond the formal meetings taking place in the conference and exhibition space, we make the most of this gorgeous location for informal evening receptions under the stars and networking dinners.
The size of the group makes it perfect for individuals from all sides of the information and tech space to meet and spend time together formally and also socially.
According to our exhibitors and attendees, the size of the event, the beautiful location and mix of people is why they return year after year. It’s where they learn, stay on top of developments, meet peers, find new collaboration opportunities and do business.
That’s why they return – and we hope you will join us too in 2020 and contribute to our programme as an attendee, speaker or exhibitor – and we look forward to welcoming you.
Webinar: Information Through a New Lens - What Lies Beyond ECMNuxeo
Never before has the Intelligent Information Management industry had such potential with content services, and more importantly, an equal ability to deliver to meet the digital transformation needs of organisations of all sizes and industries.
Learn more in this interesting webinar presented by Nuxeo and AIIM.
From project to product mindset and onwards to product platform architecturesJorn Bettin
Is it possible to stay innovative and economically manage many hundreds or even thousands of products or product variants?
Organisations interested in benefiting from a product line and product platform approach must adopt values and organisational principles that encourage the development of deep domain expertise. This includes a deep understanding of the forces that continuously change the environment of the product line. These forces can then be harnessed as part of the architectural foundation for the product line.
The pervasive digitisation of services and the desire to create and operate platforms that can support large digital service ecosystems that include many organisations, have put the spotlight on design principles for product lines, product platforms, and related organisational structures.
These slides relate to a talk at ProductTank Auckland (https://www.meetup.com/ProductTank-Auckland/events/252496542/). The video recording is available at https://twitter.com/pmauckland/status/1021272934416109568.
There are many opportunities for service-oriented manufacturers to devise new and growth-oriented strategies by looking further into innovative service designs, value based selling, competence development, better usage of data and knowledge, and smart services.
Agenda for Aftermarket Business Platform 2014, 21st-23rd October, The Grand Hotel Huis ter Duin, The Netherlands. To download agenda please visit: http://www.aftermarketeurope.com/
We present to you the E-invoicing Yearbook 2017 - Q1. It shows the relevant content on e-invoicing, AP automation, e-procurement and compliance, published by us and our sponsors during the first quarter of 2017.
Our daily search for content regarding e-invoicing, AP automation and e-procurement lead to over 2,000 posts, published the past eight years.
On average, the E-invoicing Platform publishes ten posts per week. These posts are both user generated content from our sponsors, as well as content from other valuable sources.
This content is also published on Twitter, on LinkedIN and on Google (News). And every other week, the posts get extra attention via our newsletter, with currently over 8,900 recipients in 100+ countries.
As each post is interesting and newsworthy by itself, this is increased when we sort these posts in the sections underneath:
- Featured providers
- Opinions
- Mandatory and compliant e-invoicing:
- Interoperability and standardisation (in Europe):
- Case studies
- News in general
- Downloads, infographics and more
- Beyond e-invoicing: innovative and new services -
- Acquisitions, mergers and funding
- Around the globe
After each quarter of the year ends the E-invoicing Yearbook will be updated, building a picture of how the world of e-invoicing is progressing.
Publications 2017, Title only
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
5 Things You Need To Know Before Hiring a Videographer
Isis Open House Conference May2010
1. ISIS Open House and User Conference 2010
May 2 - 4, 2010 Vienna, Austria
2. You are invited...
Vienna, Austria May 2 - 4, 2010
Ladies and Gentlemen!
We would like to cordially invite you to our ISIS Open House 2010
from May 2 to May 4 in the ISIS Competence Center, Austria.
At this must-attend business conference of the year, we will show the latest
and most amazing features of the Papyrus Platform.
More than ever have we focused on empowering the business user. Using the
already well established Papyrus EYE user interface technology, we now bring
Annemarie Pucher you EYE-Widgets. It enables administrators and business users to link internal and
CEO, ISIS Papyrus external data sources to GUI components, define search criteria and filter results
before display, create drill-down graphic dashboards, describe business rules using
Natural Language with NLR, define BPMN-standard subprocesses, record Activities,
and, last but not least, create ‘Use Cases’ with the amazing new ACTION concept.
ACTIONs are the process-elevant user/role interactions with the data entities. The
user simply defines the ACTION and creates interactively the links with all business
entities. All of the above provides the most powerful and consolidated adaptive
process environment available.
Why are we so focused on people empowerment? Organizations emerge
hierarchically from the bottom when people collaborate. Management has the role
Max J. Pucher to provide structure, goals and resources as enablers. Process management is not
Chief Architect, ISIS Papyrus micro-managing everyday business processes from the boardroom. Empowerment
is certainly not decision-making authority for everyone about everything. People
are at their best when they feel that their contribution is valued as an individual.
Businesses benefit from empowering employees and turning as many production
workers as possible into knowledge workers and not vice-versa.
It will not be methodology that will change the world - it always has been and
always will be technology!
We look forward to meet you at the Open House!
Annemarie Pucher Max J. Pucher
Page 2 www.isis-papyrus.com
3. Join us to enhance your perspective and to learn, network and develop
new ideas
Business challenges you might face and we show solutions for:
1. Customer Experience: Your team needs to proactively satisfy and retain customers
Personalized, relevant communication with timely and consistent response to customer
feedback makes customers feel valued and builds repeat business.
2. Single View of the Customer: Everyone is working independently and separately
on the same information
Unified communications and real-time data sharing enable collaboration solutions that
help you work as one internally and externally.
3. Smart Resourcing: Your organization is spending millions annually on print, Visiting the event,
fulfillment and postage
Today’s consumer is online and operating ‘green’ is a priority … imagine the cost savings listening to the key
of reducing your hard copy mailings by half. individuals enthuse
4. Communications Compliance: Your business communication lacks a corporate about their product
standard
Establishing a common infrastructure for customer communications is the best way to and then seeing it in
improve quality, consistency and compliance. action was enough
5. Speeding “Time to Customer”: Your call center is spending more time searching to convince me that
for documents than speaking to clients
Centralizing all inbound and outbound business communication in one electronic folder this would be a good
improves customer response speed and quality company to work with.
6. Streamlining Development: Managing Microsoft Word templates is expensive and
painful
Generating and maintaining thousands of word processing templates for every possible
Michael Chaytor, Bank of
customer need and variation is time consuming, inconsistent, inefficient and expensive
Scotland International, UK
… it’s time to empower the business user.
7. Front-end Capture: Customer care needs demand electronic access and
recognition for all letters and documents
Today all customer responses - mail, messages and documents - can be automatically
recognized, captured and “filed” at the point of receipt.
8. Minimizing Redundancy: Consolidating legacy systems, archives and CRM can
create huge savings
Large organizations may have 10 different document processing packages - consolidating
homegrown and legacy systems can reduce IT and infrastructure cost, as well as
collaboration barriers.
Conference hours: English language German language
Sunday Monday Tuesday Sunday Monday Tuesday
Opening Event 17.00 17.00
Conference Sessions 9.00 - 13.00 8.45 - 13.15 14.00 - 18.00 14.00 - 18.00
Finance Forum 9.30 - 18.00
Insurance Forum 9.00 - 15.30
Workshops 14.00 - 17.00 14.00 - 16.00 9.00 - 12.00 9.00 - 11.00
Solution Showcase 9.00 - 18.00 9.00 - 18.00 9.00 - 18.00 9.00 - 18.00
Customer Case Studies 12.15 - 13.00 12.30 - 13.15
Analyst Report 16.15 - 17.00
Brainstorming Session 18.00 - 19.00 18.00 - 19.00
ISIS Open House and User Conference 2010 Page 3
4. A Golden Opportunity
CONFERENCE SESSIONS
Focus on your industry What’s new and available?
Experts sessions will focus on the unique chal- ISIS Papyrus WebArchive Client for iPhone
lenges in your industry. This is your chance to We are very excited to announce the availability
hear how you can make a measurable impact of the ISIS Papyrus WebArchive Client for iPhone
in your organization with Papyrus. It’s a fantastic on the Apple Appstore. Using Papyrus EYE
opportunity to meet like-minded document Mobile technology, it enables mobile access
professionals to discuss best practices and prag- to documents stored on a remote Papyrus
matic solutions to common real-life challenges. WebArchive.
Who Will You Meet
• Senior Executives and Key Decision Makers
• IT Managers / Business Line Managers
• Document Professionals
• Strategists / Corporate Architects
• Business Application Manager
• Enterprise Solutions Architects
• Customer Service Managers
Outstanding! The • Printing Specialists Wizards practical usage
• Web forms - collecting information like
quality of this surveys or order forms and immediately
year’s program Markets presented
generating the final document
was universally • Banking/Finance
• Interactive letter writing
based on decisions paragraphs are added
strong and is the • Insurance/Medical/Healthcare
dynamically to the document
• Government
ideal preparation • Telecoms
for our • Utilities
current project • Service Bureaus
‘Objects & If you are new to ISIS Papyrus
WebRepository’.
In 2010, ISIS Papyrus energizes its third decade
of innovation and excellence. From humble
beginnings in a basement home office, ISIS
Christian Bienert, Papyrus is now a global organization with 16
ARAG, Germany subsidiaries, 3 development centers and over
2000 clients. They all use Papyrus Software
for corporate business correspondence, Papyrus EYE Widgets
transactional documents, business process A powerful way to assemble a GUI by the
management, multi-channel output business user, so called Mashups.
management, document capture and archiving.
Papyrus Text Content Compare
Papyrus is an integrated end-to-end solution Compare content and versions of different text
that incorporates a full document lifecycle. paragraphs including approval workflow.
It goes beyond outbound correspondence
with the inclusion of comprehensive inbound
document processing. And it’s because of
intriguing and innovative technology
based on the Papyrus Objects process kernel
and the Papyrus Repository that organizations
can perform complex document process
management functions including Case
Management.
Page 4 www.isis-papyrus.com
5. Demo Center: A real-world experience
SOLUTIONS SHOWCASE
Template administration by the End-user experience:
business department
• Letter writing and text editing using Wizards
Intuitive Business Layouter
I personally
gained a lot of
insight into how
other users work
with the product
and felt even more
• Interactive report generation by the CSR
assured with the
RRD solution.
Case Management and Widgets
John Vance,
RR Donnelley, UK
• Promotions/campaigns
Automated Document Factory (ADF)
The ISIS Demo Center is open during
the full duration of the conference.
ISIS Open House and User Conference 2010 Page 5
6. Agenda: Monday, May 3
CONFERENCE SESSIONS
8.30 Welcome with coffee
9.00 Keynote: Adaptive Process and Empowerment
The reality of Business Process Management shows that it is very difficult to top-down analyze
and simulate business processes and link them to key performance indicators in a continuous
improvement cycle. ‘Measure to Manage’ optimization is counterproductive to improvement and
innovation. The dynamics of economy require a self-organizing structure that is resilient to fast
changes through its ability to adapt. Only empowered actors can use their intuition and experi-
ence for productive action. The Adaptive concept of the Papyrus Platform can unlock the creative
powers of your people and innovate any process or case management work, without the need
for complex development projects. Deployed on PCs, the Web and mobile devices Papyrus will
provide transparent, yet secure collaboration and communication.
Speaker: Max J. Pucher - Chief Architect ISIS Papyrus
10.00 Networking coffee break
10.30 Papyrus platform overview and directions
• Papyrus standard software components and business applications
• ECM, CRM, BPM, EAI
It was interesting 10.45 Document design and formatting
to hear the vision Gaining a competitive edge through fast development of personalized documents
of the future from with campaign and message content created by the business user. Dependency on IT is reduced
Max, particularly and consistency is ensured across the enterprise spanning all output channels.
• Centralized resource collection and administration of all document elements (data, text, logic)
with regards to • Business users deliver message content efficiently with reduced dependency on IT
Papyrus EYE. • A central repository manages user authorization, versions of text, variants of languages,
change management and processes
• Corporate design and identity with consistent ‘look and feel’ on all output channels
Presentations of • Text and content compare
TransPromo and
11.15 Template creation and administration by the business department
ADF were very
Experience live how the Papyrus EYE Widgets empower the business user with business-
detailed and most centric letter design and reduced dependency on IT. Documents are linked to business data with
informative. Adapters such as MQ or SOAP or Typemanagers connecting to databases while enabling the
management of the related business process.
Focused applications:
• Serial letter/mass mailing
Christopher Pieters, • Dynamic reporting
SunLife, Canada • Business letters
• Marketing campaigns / transpromo
Learn about:
• User authorization and auditing
• Automatic resource distribution across the network
• Letter process/workflow and rule definitions
• Central bundling and output management
• Seamless delivery to all output channels, print, e-mail, Web and iPhone
12.15 Case Study – Sharing practical experiences
The global shared document generation and distribution platform
Mr. Thomas Sternkopf, Zurich Financial Services
13.00 Lunch
Afternoon: Workshop Program, Lab Sessions and Demo Center (see pages 5 and 8)
18.00 Brainstorming Session (see page 8)
Page 6 www.isis-papyrus.com
7. Agenda: Tuesday, May 4
CONFERENCE SESSIONS
8.30 Welcome with coffee
8.45 A consolidated view of customer care
Papyrus Adaptive Case Management is a collaborative process of assessment, planning, facilita-
tion and advocacy for options and services. Case management is about receiving information,
delivering the right information to the right people at the right time and having the correct pro-
cesses in place so that timely actions can be taken. For example: Opening or closing an account,
underwriting, handling a claim, negotiate contract, moving, apply for a loan, request a permit.
Key areas addressed:
• Consolidating different task management platforms and services
• Creating tasks, assignment of tasks and check on completion of tasks
• Service tasks and user tasks
• Consolidating business communication by integrating inbound with outbound
• Multi-channel delivery
9.45 Interactive letter writing and report generation
Claims letters, customer care letters, investment portfolio, retirement plan review, credit risk analy-
An excellent
sis, sales reports and more. Templates move through development stages to test before being event with plenty
made available to the business user (i.e., customer relationship manager) in production. of new informa-
Using a single approved template, the business user can request:
• Report/letter generation for a specific customer to customize interactively by entering text tion documenting
and data variables in specifically defined areas and sign-off the great evolu-
• Batch production of reports to be manually enhanced and completed
• Batch production of reports to automatically deliver them without user interactivity
tion of Papyrus.
• On-demand / online report generation I would highly
• Integration with business data through adapters recommend
• Integrated multi-channel output management
attending the
10.30 Networking coffee break
conference to any
11.00 Purchase to Pay executive look-
Manufacturing and trade organizations have high volumes of varying goods delivered by ing for ideas and
many different suppliers. Manage, control, monitor and automize processes from the point of
entering an order to delivery and payment with optimization potentials including:
visions for driv-
• Reduction of manual classification of incoming mail ing their business
• Consolidating departmental requirements for access to volume discounts, order quantities communication
and shipping efficiencies
• Monitoring actual goods received forward.
• Preventing payment duplication
• Deadline and supply chain management
11.30 Electronic opportunities: e-box, e-billing, e-statements, e-insurance policies, iPhone Karin Neuhold,
Skandia Insurance,
Optimizing Print and Mail – Archiving and Customer Care Austria
To implement an automated document factory (ADF) that executes end-to-end document
process management, tracks and monitors jobs across platforms and output channels can be a
difficult task – unless you have Papyrus!
• Potential significant savings in printing equipment and postage
• Job management across printers and other output channels whether print/fax/e-mail/archive
• Savings achieved by bundling documents into one envelope (PrintPool)
• Short-term and long-term archiving with integrated customer care
12.30 Case Study – Sharing practical experiences
Implementing an end-to-end customer document solution
Mr. Tor Tjeldnes, TrygVesta Insurance
13.15 Lunch
Afternoon: Workshop Program, Lab Sessions and Demo Center (see pages 5 and 8)
ISIS Open House and User Conference 2010 Page 7
8. Hands-On Experience
WORKSHOPS/LABS
Monday, May 3
14.00 Workshop/Lab
Dynamic document design, development, central administration and reuse of
resources
• With the Papyrus graphical toolkit you define logic, data interface, classes, versions,
variants, adapters to business applications and type managers to databases
• Change management (development/test/production) and validation (from/to)
15.00 Workshop
Implementing online correspondence and ad-hoc interactive letters
• With the Papyrus Wizards you assemble personalized letter templates consisting of
The 2009 Open multiple elements, text, logic and data
House offered a • Define multi-level security and letter processes, sign-off processes and output workflows
wealth of oppor- • Learn about real-time and offline access to documents and applications for agents
tunities and new
16.00 Workshop
ideas with inter-
esting enlighten- Building modern, customized user-friendly GUIs in days and not weeks
• Learn how to use the Papyrus EYE Designer for fast and intuitive GUI development
ing explanations. • Versioning and automatic deployment of GUI building blocks
The future looks • Work with translation collection to allow user language based on user role
exciting!
Tuesday, May 4
André Lang, Dreyfus
Söhne & Cie AG, 14.00 Workshop
Switzerland Optimized output management / Print and mail with Papyrus PrintPool and ADF
• Bundling, sorting and postal optimization
• Adding barcodes and OMR codes
• Banner pages, reprinting
• Multi-channel delivery (print, fax, e-mail, Web delivery and archive)
• Job/spool/queue/print management definitions
15.00 Workshop
Incoming mail and fax – capture, manage and distribute content
• Intelligent classification, content extraction and automated distribution
• Self-learning system, user-trained processes
• Case management and archiving
Brainstorming Session: Monday, May 3, 18.00
Discuss with the ISIS Papyrus management and solution architects:
• Translating company goals into a technology strategy that consolidates ECM, CRM and BPM
• Optimizing your investment by building an agile communication platform of the future
• Discuss the requirements for the business user graphical interface (GUI)
• Integrating inbound and outbound business communication as a business need
BRAINSTORMING
Page 8 www.isis-papyrus.com
9. Sharing Practical Experiences
CASE STUDIES
Monday, May 3, 12.15
Mr. Thomas Sternkopf, Zurich Financial Services, Switzerland
Zurich Financial Services Group is an insurance-based financial services
provider with headquarters in Switzerland and a global network in
North America, Europe, Asia Pacific, Latin America and other markets.
Approximately 60,000 employees serve customers in more than 170
countries with general and life insurance products and services for indi-
viduals, small businesses, commercial enterprises, mid-sized and large
corporations and multinational companies.
The global shared document generation and distribution platform The ISIS Open
Mr. Thomas Sternkopf, acting as the program manager for document
management, will share with you the requirements of such a platform
House is a great
and the targets to be achieved. The focus lies in providing the business opportunity to
departments with an easy-to-use GUI to develop and maintain any type confer with other
of business correspondence by themselves. The business user also has a
live preview of the document and can print locally or centrally. ISIS users and
gain valuable
insight to how
Tuesday, May 4, 12.30 they are using the
Mr. Tor Tjeldnes, TrygVesta Insurance, Denmark product.
TrygVesta is the second largest general insurer in the Nordic region
with activities in Denmark, Norway, Finland and Sweden. As the lead-
ing peace of mind provider in the Nordic region, TrygVesta’s insurance
Josh Hall, Consumers
products provide protection for more than two million private individu-
Energy, USA
als and the Group employs a total of 4,000 people. The company is
focused on maintaining its ability to innovate and develop in markets
that are changing at an increasing pace to meet new and rapidly arising
demands.
Implementing an end-to-end customer document solution
Mr. Tor Tjeldnes, Systems Manager in TrygVesta Insurance Process & IT,
will share practical experiences implementing an end-to-end customer
business solution for batch document creation and processing, includ-
ing fully automated print job and output management.
Analyst Report: Monday, May 3, 16.15 - 17.00
Strategy Partners, The Netherlands, Mr. Oscar Dubbeldam
Strategy Partners is a leading European market research company covering electronic document
management, enterprise output management, process management and document capture.
The Future of Document Composition
Mr. Oscar Dubbeldam, Master in electronic document professional, will share trends of high-
volume document composition. The past 15 years have shown little innovation, but the new
world of communication - multi-channel, business process-oriented, full-color, iPad, and highly
individualized - requires a different strategy. Learn what to expect from the vendor and what to
do as the customer (user).
ISIS Open House and User Conference 2010 Page 9
10. Get Your Solution!
SOLUTIONS SHOWCASE
See the power of a one-system solution or just the capabilities you need
SCAN FAX E-MAIL WEB MAIL FAX E-MAIL WEB
Digital Capture Archiving Batch / online production
Conversion Scan Inbound documents
Output formats
Attachments
formatting
Marketing
Templates
Advanced
messages
Automated recognition
Variables
Outbound documents
Manual recognition & handling Images, audio, video, ...
Routing
Validation rules
Tasks Tasks Tasks
Process Management
Document design
Overview, Analysis,
User-Trained Agent
Business Rules
Adapter
Adapter
management
Monitoring
CORE BUSINESS
Queue
Manage building blocks,
APPLICATIONS inventory, branding, ...
Tasks Events Correspondence / letter writing
Case Management
Output formats
Attachments
formatting
Marketing
Templates
Advanced
messages
Variables
Free text
Integrated overview
Sort/Search User profile mgt.
Communications
History / events
Tasks / to-dos
Navigation
IN/OUT
Define processing rules,
Rules GUI, authorizations “WYSIWYG”
by profile, ...
Status mgt. Validation rules
Sharing experi- Adaptive Case Management
ence provided me with integrated inbound and outbound correspondence
with many fresh, Outbound Communication Dynamic Business Process Management
new ideas to take
Papyrus graphical design tools span the complete The document is the content and the driver of all
back and apply range of business document development for processes. Papyrus integrated process management
as needed. high-volume batch, online and user-interactive cor- delivers a data record, an incoming or outgoing
respondence. The 100% WYSIWYG and integrated document, a sticker on a page or an e-mail to the
way of working with business data, logic, layout defined destination based on authorization and
and resources plus the option to involve users with business rules. Process management is absolutely
Chris Kalkman, different skills (developers, administrators, business definable and not hardcoded. The User-Trained
Vangent, Inc., USA users) in the process provides companies with a Agent uses pattern recognition technology to learn
much faster time to market and corporate compli- from an experienced user and to perform his ac-
ance. Versioning of all elements, variant control for tions automatically after the training is completed.
brands and languages, integrated user authoriza- Long studies and chart drawings of how the user
tion, change management, and other important works become obsolete. A huge amount of time is
functions are available in the core system. saved and flexibility when changes occur is guaran-
teed.
Inbound/Capture
Output Management
Papyrus Capture technology on pattern recognition
is state of the art and specifically strong in under- All communication pieces can be automatically
standing data in a FreeForm® application. Papyrus delivered to the central Printpool. Big savings are
components cover graphical definition in the gained by being able to optimize envelopes and by
Designer, scanning and classification, data extrac- using central print and mail equipment for dis-
tion and validation. To link the incoming e-mail, tributed letters. All Papyrus generated documents
letter or fax with an outgoing business letter is fully are completely independent of the output chan-
available in the Customer Response Management nel and platform and based on a customer profile
Framework. immediately available for e-delivery. Inbound and
outbound communication - even audio and video
CRM - can be stored in the WebArchive. Auditing and
Manage your customer relations-defining company digital signature are standard integrated functions.
hierarchies, contact persons and appointments with
integrated inbound and outbound correspondence.
Page 10 www.isis-papyrus.com
11. General Information
www.isis-papyrus.com/OH-AT
Conference Location Hotel Reservations
ISIS Solutions and Competence Center Vienna We have reserved blocks of rooms at two hotels:
Alter Wienerweg 12
A-2344 Maria Enzersdorf, Austria Austria Trend Eventhotel Pyramide
Parkallee 2, 2334 Vösendorf
T: +43-2236-27551 F: +43-2236-21081 The Eventhotel Pyramide is located close to the ISCC
and 30 minutes from Vienna’s city center by train.
Enrollment Costs: € 93,- for single room, € 113,- for double
To register for the ISIS Open House and User room, both per night including breakfast buffet.
Conference 2010 please complete the enrollment
form included with this brochure or use the online Babenbergerhof
registration: www.isis-papyrus.com/registration Babenbergergasse 6, 2340 Mödling
The Hotel Babenbergerhof is located close to the
Language ISCC in Mödling, on the outskirts of Vienna. ISIS Open
Sessions will be held in English and German. Costs: € 77,- for single room, € 98,- for double room, House 2009
both per night including breakfast buffet.
Meals
started reaching
Hotel reservations are subject to availability. staggering heights
ISIS Papyrus will provide lunch on both conference
days at the ISIS Solutions and Competence Center. with a little help
A shuttle bus will bring you on Monday and
Fees Tuesday mornings from both hotels to the ISCC in from the Vienna
Maria Enzersdorf/Vienna. Ferris Wheel. The
The Open House and User Conference is free of
charge. Registration is required. For more information please contact: following days
Currency Christian Berchtold / Simona Zauner brought together
ISIS Marketing Service GmbH people and ideas
The local currency is the Euro. Most leading credit Alter Wienerweg 12
cards are accepted. A-2344 Maria Enzersdorf
from diverse
Travel Information T: +43-2236-27551 F: +43-2236-21081 geographies,
E-mail: events@isis-papyrus.com industries and
By plane: From Vienna International Airport you
can take a taxi or rental car to get to the ISCC and ISIS Gala Event technologies
hotels in Vienna and Mödling. The trip takes about You are cordially invited to join us for our traditional and created
30 minutes. Airport taxi service starts at € 32. Opening Event on Sunday, May 2, 2010, for an an exceptional
exclusive Gala in the historic Collection of Arms and
Armor of the former Habsburg emperors in Vienna’s environment
21
for networking,
it A
A21 City Center. We will open the ISIS Open House with
Ex
a Welcome Cocktail at 18.00 and look forward to
innovation and
Exit 36/Brunn am Gebirge
spending this evening together with our guests.
learning.
You Are Cordially Invited!
Austria Trend Eventhotel
h)
A21 to A1 (Linz, Salzburg, Munic Pyramide
B1
2A
allee
Park
A2 (Graz)
Barbara Bittner,
Johann-Steinböck-Strasse
A private bus shuttle will take guests from the con-
Zürich, Switzerland
ference hotels “Austria Trend Eventhotel Pyramide”
In den Sc
hnablern and “Babenbergerhof” to the event. The bus shuttle
will depart the hotels at 17.00 and return around
Ga
midnight.
br
iel
er
st
ra
ss
ISIS Solutions and
e
Competence Center
Travel Tip
By car: In general follow the signs to GRAZ on the
Autobahn coming from the airport (A4 to S1 to A2, If you travel by plane, consider flying on a
Exit 7 - Mödling/ SCS) or from the West Autobahn Saturday. With most airlines you save up to 50%
(A1), take A23 to Exit 36, - Brunn am Gebirge. on the airfare and you will have two additional
Travel Maps: www.isis-papyrus.com/travelinfo days in beautiful Vienna.
ISIS Open House and User Conference 2010 Page 11
12. ISIS Open House and User Conference 2010
ISIS Papyrus Locations Wordwide
International Headquarters, Austria
ISIS Information Systems GmbH
ISIS Marketing Service GmbH
Alter Wienerweg 12
A-2344 Maria Enzersdorf Italy
ISIS Papyrus Italy Srl
T: +43-2236-27551 via Monte Navale 11
F: +43-2236-21081 10015 Ivrea (TO)
E-mail: info@isis-papyrus.com
www.isis-papyrus.com/OH-AT T: +39-0125-6455-00
F: +39-0125-6455-150
US Headquarters
ISIS Papyrus America, Inc. Spain
301 Bank St ISIS Thot SL.
Southlake, Texas 76092 Sainz de la Calleja, 14
28023 Madrid
T: 817-416-2345
F: 817-416-1223 T: +34-91-307-78-41
F: +34-91-307-75-08
Asia-Pacific Headquarters
ISIS Papyrus Asia Pacific Ltd The Netherlands
9 Temasek Blvd. #15-03 ISIS Papyrus Netherlands B.V.
Suntec City Tower 2 WTC World Trade Center
Singapore 038989 Zuidplein 36
1077 XV Amsterdam
T: +65-6339-8719
F: +65-6336-6933 T: +31-20-799-7800
F: +31-20-799-7801
United Kingdom
ISIS Papyrus UK Ltd. Nordics
Watership Barn, Kingsclere Business Park ISIS Papyrus Nordics ApS
Union Lane, Kingsclere Science Park Scion DTU
Hants, RG20 4SW Diplomvej 381
2800 Lyngby, Denmark
T: +44-1635-299849
F: +44-1635-297594 T: +45 8827 6170
France Germany
ISIS Papyrus France SARL ISIS Papyrus Deutschland GmbH
21, Rue Vernet Heerdter Lohweg 81
75008 Paris 40549 Düsseldorf
T: +33-1-47 20 08 99 T: +43-2236-27551
F: +33-1-47 20 15 43 F: +43-2236-21081