The document discusses continual improvement in training programs. It recommends selecting key performance indicators and establishing baselines to identify areas for improvement. Processes for continual improvement include measuring indicators over time, setting goals and timeframes, implementing improvement plans, remeasuring results, and reporting findings. Specific tips provided are to regularly update training materials based on feedback, set annual improvement targets such as a 5% increase in student evaluations, and measure improvements in student performance and completion rates with more aggressive targets for new programs. Continual improvement is portrayed as an ongoing journey that begins with initial efforts.

1. 10. Continual Improvement Monitor Define Training Needs Provide for Training Monitor Design and Plan Training Evaluate Training Outcomes

2. Continual Improvement So you’ve picked the key performance indicators and done the baseline measurements. You know what’s working and what’s not. A key element of a “management-system” based program is continual improvement. To make it real, you’ll need to measure what it is you want to improve, and then work to improve it. To review: Select the performance indicators that you think are important Establish a baseline measurement Set a goal for improvement and a time frame Develop and implement a plan for improvement Measure again to see how you’re doing against your goals Report to management, Board and other relevant parties Continual Improvement

3. Tips for Setting Improvement Targets Establish a regular cycle for updating course materials and exams, based on industry conditions, trainer feedback and student feedback We suggest materials be updated once a year Set annual improvement targets for the student evaluation of your course We suggest an annual target of 5% (example: on a 5 point scale, an annual improvement of .25 - from 3.5 to 3.75 rating) Measure improvement in student performance, like the percent of students successfully completing your course (pass vs. fail) As you start up your program, you’ll want to set aggressive targets Continual Improvement

4. Remember, continual improvement is a journey. Skills Knowledge Attitude And the longest journey begins with the first step. Congratulations on your first step.