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ISCOM 305 Assignment Week 1 Importance of Operations Paper
ISCOM 305 Assignment Week 2 Scenario and Topic Approval
ISCOM 305 Assignment Week 2 New Hire Training Program
ISCOM 305 Assignment Week 3 Executive Communication on New
Product Part I
ISCOM 305 Assignment Week 3 Legoland Forecasting Application
Product: Part II
ISCOM 305 Assignment Week 4 Toyota Lean Application
Product Final Deliverable
ISCOM 305 Assignment Week 5 Material Requirements Planning
(MRP) and ERP Application
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ISCOM 305 Assignment New product Launch
Plan organization approval (Apple)
Research and identify an organization that will be used for this and
subsequent Learning Team assignments.
Attain faculty approval.
Write a 700- to 1,050-word paper in which you identify a new product
your company will introduce.
Address each of the following in your paper:
Identify your company and give a short background on the business
including their mission, vision, goals, and objectives.
Identify the new product you will develop and roll out to the
customer.
Describe how the design team will include the following functions
and organizations, explaining the role for each team member:
Marketing
Engineering
Operations
Supply Chain
Quality
Key Suppliers
How will you use technology in the development, manufacture, and
supply chain of your new product?
How will you ensure the quality of the product in its design and
production?
Format your paper consistent with APA guidelines

The company it needs to be on Apple and they product they are
developing is a water resistant phone. I chose this topic because one
of Apples competitors Verizon recently came out with their own
water resistant phone.
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ISCOM 305 Assignment Week 1 Importance
of Operations Paper
ISCOM 305 Week 1 Importance of Operations Paper
Write a 700- to 1,050-word paper in which you describe the
importance of operations and supply chain management to a
company's strategy.
Discuss the differences between goods and services.
Explain the operational components of plan, source, make and
deliver.
Describe potential sourcing strategies.
Format your paper consistent with APA guidelines.
Use at least 2 academic resources for your paper.
Click the Assignment Files tab to submit your assignment.
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ISCOM 305 Assignment Week 2 New Hire
Training Program

ISCOM 305 Week 2 New Hire Training Program
You are working as an Operations Manager for a growing company.
The company has plans to develop several new products over the next
five years and is currently hiring new graduates to help with this
endeavor. These graduates have either Marketing or Engineering
degrees, and may not have taken any operations classes. You have
been asked by the Vice President of Human Resources to develop one
of the modules for their training. Be sure the training keeps your
audience in mind. You may use any medium that you choose,
including written, visual, audio, or a combination of media. The goal
is to deliver a self-driven training.
Develop a module that will allow the new hire to gain an
understanding of the impact of product design on operations and
supply chain strategy. The module should be a length of either 700 to
1,050 words, 6 to 10 slides, or 5 minutes of video/audio.
Explain the importance of the product design process and how the
connection of designing new products can impact the production
processes.
Describe various techniques to improve the efficiency and
effectiveness of operations. Be sure to give a specific example that
uses a quality tool or technique so the new hire can grasp this
application.
Diagram the components of the distribution or logistics operation of
your company and identify technology upgrades that the company
may be considering in the next five years to enhance operations as it
applies for any of the components.
Cite at least two academic resources consistent with APA guidelines.
Note: a Reference page can be submitted along with any media you
used.

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ISCOM 305 Assignment Week 2 Scenario
and Topic Approval
ISCOM 305 Week 2 Scenario and Topic Approval
You have been chosen by your company's Executive Committee to
address operations and supply chain strategies, plans, and decisions
as they apply to a new product that the company is considering. Your
objective is to create a paper or presentation about the new product
for the Executive Committee in Week 5. The team must use the same
format in Weeks 3, 4 and 5 of the team assignment. You will be
applying course content to this team assignment. Be sure your paper
or script tone is appropriate for your executive audience.
Each team member should bring ideas to the team discussion. As a
team, you will select the company and product.
Select the company and the product that you will be using in future
weeks.
Submit your idea for faculty approval.
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ISCOM 305 Assignment Week 3 Executive
Communication on New Product Part I

ISCOM 305 Week 3 Executive Communication on New Product: Part
I
Create a 700- to 1,050-word paper or an 8- to 12-slide visual
presentation with speakers' notes for each slide in which you identify
the new product that your company will consider.
Address each of the following, and ensure that you explain your
rationale for each item:
• Orientate the Executive Committee by giving a short background on
the mission, vision, goals, and objectives of the company and how
they relate to the new product.
• Determine the supply chain for your new product in a visual format.
• Address whether you will or will not use global suppliers for your
new product.
• Address whether you will or will not outsource any of the new
product's supply chain.
• Determine the Process Focus for your new product.
• Discuss what quality tools and techniques you will use to improve
process, production, productivity, customer experience etc. Why will
these apply?
Format your assignment consistent with APA guidelines.
Use at least 2 academic references.
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ISCOM 305 Assignment Week 3 Legoland
Forecasting Application (2 Papers)

This Tutorial contains 2 Papers
ISCOM 305 Week 3 Legoland® Forecasting Application
Study the Week 3 Virtual Company Tours.
Answer the following questions in short answer or list format. Each
answer must be at least 300 words.
• Why is forecasting important to the Legoland® California
Resort?
• What are the forecasting techniques that Legoland® might find
helpful when forecasting and why?
• What events might occur that could produce a significant error
in Legoland's® forecast on any particular day?
• Based on your assessment of all of the rides, attractions, and
restaurants, provide a rough estimate for the number of guests
that the park can accommodate at any given time. Then provide
a rough estimate of the number of employees needed in the park
on a busy day. How many employees would be needed on a day
with light attendance?
Format any resources used consistent with APA guidelines.
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Communication on New Product: Part II

ISCOM 305 Week 4 Executive Communication on New Product: Part
II
Adjust your introduction and conclusion (if needed) to include the
following additions and incorporate any feedback from the instructor.
Add an additional 700 to 1,050 words to your Week 3 assignment or
produce an additional 6 to 9 slides.
Address each of the following, and ensure that you explain your
rationale for each item:
• Discuss the use of new technologies and how they will support your
new product.
• Discuss a forecasting technique for your new product and why it
applies to this product.
• Identify the inventory optimization methods that you will use in your
supply chain management strategy. How do these specifically apply
to your new product?
• Explain your aggregate plan and how it applies to your product.
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ISCOM 305 Assignment Week 4 Toyota Lean
Application (2 Papers)

ISCOM 305 Week 4 Toyota Lean Application
Resources: Ch. 6 and 16 of Operations Management
View the Week 4 Virtual Company Tours of Toyota Motor
Manufacturing, Kentucky.
Explore TPS (Toyota Production System) located under the
Operations tab (upper left page).
Answer the following short answer questions in at least 300 words
each:
• What is the definition offered for kaizen? How do Toyota and
its employees benefit from kaizen?
• Compare the principles of Six Sigma (Week 2, Ch. 6) with Lean
(this week, Ch. 16) as it relates to TPS.
Use specific examples from TPS as seen in the video.
Cite academic resources you may have used and format your answers
consistent with APA guidelines.
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Communication on New Product Final
Deliverable
ISCOM 305 Week 5 Executive Communication on New Product:
Final Deliverable
Finalize your assignment to include the following additions and
incorporate any feedback from the instructor.

Add to the assignment by writing an additional 525 to 700 words to
your paper, or produce an additional 5 to 7 slides.
Address each of the following, and ensure you explain your rationale
for each item:
• Determine the metrics that you will use to evaluate the supply chain
of your new product.
• Discuss how you will apply the concept of learning curves to the
operations and supply chain of this new product. What functional
area may benefit from this application?
• Discuss how you plan to improve system reliability through metrics
and maintenance for your new product.
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ISCOM 305 Assignment Week 5 Material
Requirements Planning (MRP) and ERP
Application (2 Papers)
ISCOM 305 Week 5 Material Requirements Planning (MRP) and
ERP Application

Materials Requirements Planning (MRP) and ERP Application
answer the short answer questions under your choice in at least 300-
words each.
Option 1: SPEDE Technologies
View the SPEDE Technologies information.
1. Which modules show direct interfaces with ERP on the SPEDE
Plant Diagram? (Note: this answer can be less than 200words)
2. What is the importance of a direct interface for these two
modules?
3. Comment on the importance for customer use of ERP and
supplier use of ERP.
Format your answers consistent with APA guidelines.
Cite academic resources you may have used.
Option 2: Defiance Metal Products
View the Defiance Metal Products information.
1. Take the virtual tour at Defiance Metal Products. How would
their MRP system facilitate the material purchase process?
2. Does the use of manufacturing cells help or hurt the interface
with their MRP system? Why?
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ISCOM 305 CASE PROBLEM 16 2 Wheres My
Cart

CASE PROBLEM 16.2: Where’s My Cart?
The Senior Seminar at Allegheny State requires students to complete
a process improvement project with local industry. Jim Davis and
Leanna Hearn have been assigned to Wiley Construction. Here is their
report.
Wiley Construction
Company History
Founded in 1975, Wiley Construction was one of the first designers
and builders of wooden roof trusses. Over the past 40 years Wiley has
prospered, and it now has office and manufacturing space of
approximately 132,200 square feet and additional lumber storage
facilities of about 22,300 square feet, on a 60-acre site near the
Monongahela River in Pittsburgh, Pennsylvania. Utilization of this
space has never been difficult, and in the fall of 2000 Wiley proudly
opened a new 6000-square-foot showroom, which serves as an
educational building center and showcase for many of the products it
builds and/or sells. In addition to its core roof truss business, Wiley
now has over 200 employees designing and building floor truss
systems and preconstructed interior and exterior wall systems.
Joseph Wiley, the founder and chairman of Wiley Construction, not
only wanted to build superior roofing systems, he also envisioned the
idea of prepackaging an entire house. The package of materials, from
foundation blocks to roofing shingles, would be available through one
source. This idea soon led for a custom-designed line of homes, called
Wiley Homes. The key selling point to these “prepackaged” homes
besides convenience and accuracy, was that, while the interior layout

was universally applicable, the exterior of the home was designed
with a very local flavor.
The exemplary reputation of the Wiley Home program as well as
attention to customer service, prompt delivery times, and accurate
product specifications allowed Wiley to become an international
supplier of quality building products. Their products have been
shipped to dozens of countries, including Russia, Germany, Spain,
Japan, Korea, China, Greece, Turkey, Mexico, and Chile.
Gary Cox replaced Joe Wiley as president of Wiley Construction in
January 2013. Executive Vice President Ciro Alvarez is one of the
many highly skilled and motivated Wiley professional management
employees. To accomplish its diverse objectives, the company has
assembled a team of employees with degrees in Architecture,
Building Construction, Civil Engineering, Math, Forestry, Wood
Science, Accounting, Business, International Relations, Computer
Science, Architectural Technology, and Biological Systems
Engineering.
Technology
From the days of hand drafting and manually designed framing
layouts, Wiley now utilizes highly automated methods of production
as well as completely computerized design programs. These
technologies have resulted in annual sales approaching $25 million.
The most automated piece of equipment at their Pittsburgh facility is a
Uni-saw, a highly sophisticated machine capable of simultaneously
making the necessary angle adjustments on four circular saw blades.
One of Wiley’s newest endeavors is the construction of prefabricated
wall panels, for which it now has a new wall panel machine to more
efficiently construct a higher quality wall panel. The new partially
computer-controlled machine was designed especially for Wiley and
is one of the best in the industry. In order to maximize the utility of its
automated capabilities, Wiley employs nearly 50 computer operators
and programmers experienced in engineering, design, export, sales,
and accounting software systems. Central to the operation is the

highly specialized wooden-truss design program used by the
engineering staff. To ensure that all of this technology results in the
highest quality products, the Wiley production facility is one of a very
small percentage of facilities that opens their doors to the rigid
quality-control specifications of the Pre-Fab Construction Industry.
Current Production Process
Wiley Housing Systems, Inc., is a batch production company that
specializes in make-to-order timber housing systems. The
manufacturing facility is over 100,000 square feet in size (see the
accompanying figure) and is sectioned off into different areas such as
wall, floor, and roof truss assembly, raw material cutting, and metal
storage. Each of the assembly lines is fed by a common 26,000 square
foot on-site supply point. The only required materials are common-
sized lumber (i.e., 2 × 4, 2 × 6, etc.), aluminum connecting plates, and
nails. However, each of the processes is tailored to meet customer
demands and specifications.
All of Wiley’s products are constructed of standard dimensional
lumber that arrives via truck or train and is stockpiled in its lumber
yard. Typically, Wiley has enough lumber on site for two weeks of
continuous operation without replenishment. All other inventory,
work-in-process, and common materials are stored inside the
production facility. Once an order is received, the staff engineers
design the truss system and electronically queue the order for
manufacture. The production foreman then assigns the order to a
cutting team. This team consists of two men—the sawer and the
tailor. The sawer is responsible for saw setup, as well as lumber
retrieval and optimization, while the tailor stacks and labels the cut
lumber for assembly. Mr. Alvarez explained that his major concern
was the amount of setup time required by the cutting teams. He said
that up to 45% of production time was spent adjusting the saws for
each job, a very typical problem in batch production. This is where
Wiley’s problem and our challenge began.
Process Improvement

After our initial plant tour, where we noted the large amount of work-
in-process inventory waiting in carts between the saws and the
assembly stations, we spent a day interviewing workers on the
assembly teams. It was brought to our attention that at certain points
during the day the backup of WIP carts was in fact problematic, from
the standpoint of worker safety and from the ability to locate the
required cart quickly and easily. There are approximately 80 to 90
carts in use at any given time, which are loaded with raw materials on
a per-job basis and are tagged with a work order. After the carts are
loaded and tagged, they are placed in front of the assembly
workstations. Copies of the work orders are taken to the plant control
office. The plant supervisor then assigns the jobs to assembly stations
by placing the work order copy in assigned bins located on the plant
control office wall. The assembly employees will go to their assigned
bin, pick their next job ticket, and then locate the corresponding cart
for that job. Mr. Alvarez mentioned that locating the cart required for
the next job could take anywhere from one to ten minutes depending
on the assembly backup (number of full carts used that day) and the
location of the cart within the facility. The manufacturing employees
are tracked on a 100th-of-the-hour time basis for work, which means
that there should, in theory, be very little unproductive time during the
day, with the exception of break periods. This also reduces
socialization of employees.
We decided to narrow our analysis to the immediate problem of
locating the correct cart. After brainstorming possible solutions, we
have concluded that Wiley should use an electronic paging system
similar to what restaurants use to notify customers that their table is
ready. We recommend that the carts be outfitted with long-life,
durable, and replaceable lithium battery-powered strobe lights that are
activated by a keypad located on the plant control office wall beside
the pending job order bins. Each light would have a unique three-digit
number assigned to it. These numbers would be handwritten on the
work order, by the individual who loads the cart, before it is given to
the plant supervisor to be assigned. There is a chance of multiple carts

being needed for the same job, but each cart has its own individual
work order and therefore would have its own three-digit identification
number and light. This is no deviation from the current process. The
assembly workers would walk to the plant control office, retrieve their
next job from the bin, type the three-digit code into the keypad, and
then find the cart that has the strobe light turned on. This process
would eliminate all of the guessing currently required to locate the
cart with the raw materials and should reduce the overall average time
needed to locate a cart. This would also allow remote storage of the
carts, rather than stacking as many as 30 carts at the top of the
assembly line, a hindrance to traffic flow and safety.
1. Identify waste in the current production process.
2. How does the pager suggestion eliminate waste?
3. Have the students and Mr. Alvarez found the root cause of the cart
problem? Why or why not?
4. How would you apply the principles of lean production to improve
Wiley’s situation?
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ISCOM 305 Week 1 Assignment Importance of
Operation
ISCOM 305 Week 1 Assignment Importance of Operation

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ISCOM 305 Week 1 DQ 1
What is the transformation process?
Can the transformation process be applied to both goods and services?
How might data be used during the process?
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ISCOM 305 Week 2 Assignment Impact of
product Design
ISCOM/305 - SYSTEMS OPERATIONS MANAGEMENT
Write a 1,050 to 1,400-word paper in which you describe the impact
of product design on operations and supply chain strategy. Include the
following:
Explain the importance of the product design process.

Describe the connection of designing new products and their
relationships to production processes.
Evaluate strategic options in process planning, including whether or
not to outsource.
Articulate the differences between products and services.
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What are the different types of inventories maintained by a typical
business entity?
What is the significance of inventory regarding customer service
levels?
What are some of your experiences with inventories from the
customer service perspective?
How would you improve those inventories?
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ISCOM 305 Week 3 CASE PROBLEM 10 1
Somerset Furniture Companys Global Supply
Chain

CASE PROBLEM 10.1: Somerset Furniture Company’s Global
Supply Chain
ISCOM/305 - SYSTEMS OPERATIONS MANAGEMENT
Read Case Problem 10.1 at the end of Chapter 10: Somerset Furniture
Company's Global Supply Chain
Write a 1,050- to 1,400-word paper in which you address the
following questions:
Discuss Somerset's global supply chain and possible remedies for its
supply chain problems.
Including strategic and tactical changes that might improve the
company's supply chain performance, reduce system variability, and
improve quality and customer service.
Explain how Somerset could use elements of project management to
help them implement the changes needed
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A number of quality-management philosophies hold that prevention
costs are the most critical quality-related costs. What is the logic
behind this premise?
Would you apply this logic as an operations manager? Explain why or
why not.
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What is quality management?
Why is it important for every manager to understand?
How might a quality-management program affect productivity?
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What are the major elements of project management?
Describe the role of the project manager in conjunction with project
control.
What are the requisite skills that the project manager must possess?
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ISCOM 305 Week 3 Supply Chain Strategy and
Project Plan
ISCOM/305
Write a 700- to 1,050-word paper in which you explain your supply
chain strategy to include the use of global suppliers. You will also
develop a high-level project plan for the your development project, to
include project scope and objects, schedule with milestones, risks and
mitigation plans.
Describe the key characteristics and management strategies for your
supply chain.

Summarize your sourcing plan and your rationale to include
international suppliers.
Explain your project management approach and include:
Project scope and objects
High-level schedule with milestones
Risks and mitigation plans
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ISCOM 305 Week 4 Chapter Questions
12-1. List some of the operations and functions in a company that are
dependent on a forecast for product demand.
12-2. What is the difference between quantitative forecast methods
and qualitative forecast methods?
12-3. Describe the difference between short- and long-range forecasts.
12-4. Discuss the role of forecasting in supply chain management.
13-1.Describe the difference between independent and dependent
demand and give an example of each for a pizza restaurant such as
Domino’s or Pizza Hut.
13-2.Distinguish between a fixed-order-quantity system and fixed-
time-period system and give an example of each.

13-3.Discuss customer service level for an inventory system within
the context of quality management.
14-1.What is the purpose of sales and operations planning? Describe
the S&OP process.
14-2.List several alternatives for adjusting capacity. List several
alternatives for managing demand.
14-3.Describe the output of aggregate planning. When is aggregate
planning most useful?
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How might materials requirement planning (MRP) is applied to the
surgery suite of a hospital, scheduling university classes, a chain of
restaurants, and hotel renovations?
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What are the strategic goals of supply chain management and how
does procurement, transportation, and distribution affect these goals?
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Where have you seen the operational components of planning,
sourcing, making, and delivering applied inappropriately?
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What are three of the primary obstacles encountered by the
management team in adopting and installing a new information
technology system?
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We have seen many changes and innovations in the application of
technology to operations management in recent years. Using
information from your readings, identify the three most significant
advancements in technology. Explain your choice of significant
advancements.
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Financial justification of a new information technology system is
difficult at best because many of the advantages are intangible.
Routine capital budgeting often overlooks six areas of cost savings or
revenue-enhancement factors that are realized with new technology.
What are four of these factors? Why are these factors important?
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ISCOM 305 Week 5 New Product Launch Plan
(Kohls and Dewalt)
epare a 10- to 15-slide PowerPoint® presentation with speaker notes
of your New Product Introduction Plan. You will simulate presenting
your plan to the senior executive of your company. Include the
following:
Your materials requirements and resource planning strategy
How you will integrate Lean Systems into operations and supply
chain
Final recommendation
Format your presentation consistent with APA guidelines.

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