This document contains the resume of Isabella Zinn, who has over 20 years of experience in various administrative and customer service roles in the medical field. She has extensive skills in Microsoft Office, data entry, multi-line phone systems, and account management. Her most recent roles include working as a medical front office assistant and data entry specialist through staffing agencies.

1. ISABELLA ZINN
St. Petersburg, FL
Cell (727) 480-4133 Home: (727) 864-1079
QUALIFICATIONS
 Microsoft Office programs  Detail Oriented
 AS 400 / Dual monitors  Team Player
 Proficient administrative skills  Quick Learner
 Ability to multitask in a fast paced
environment
 Seeking to learn new methods and
improve my skills
 SAP
WORK EXPERIENCE
Adecco Staffing/Dr. Jones Office
Robin/Joanne (727) 528-0001
July 2016 – September 2016
Medical Front Office Assistant
 Answer 3 incoming phone lines
 Schedule appointments, call and verify appointments
 Verify insurance, request referrals from primary.
 Set up new accounts
 Collect and post payments for billing, etc.
SNI Staffing/Healthcare Specialist
Christine (727) 362-4145
June 2016 – July 2016
Medical Front Office Assistant
 Answer 5 incoming phone lines
 Schedule patient appointments
 Check patient in and out
 Collect and post payment
 Balance at end of day
 Pull charts for next day, etc.
SNI Staffing/4th St Dental
Christine/ Catherine (727) 362-4545
May 2016 –June 2016
 Answer 15 incoming phone lines
 Check patient in and out
 Verify insurance plans
 Post payments to clients accounts, etc.
Adecco/Raymond James Stadium
(727) 528-0001 April 2016 – May 2016
 Train clients on how use new lock boxes
 Download pin so customer can access from any location

2. Adecco Services (727) 528-0001
Molex/St Petersburg – Data Entry March 2014 – June 2014
 Input and organize part numbers into Sap System.
Adecco/Molex/Pinellas Park- June 2014 – March 2016
Data Entry Specialist
 Process Label for shipping
 Input daily work into Sap
 Confirm all parts are ready for shipping
 Sort parts for shipping
Adecco Services (727) 528-0001 February 13 - September 13, 2013
Transamerica - Data Entry Specialist
 Update clients phone numbers and address
 Verify income changes
 Update occupation
 Make changes in Caesar and Genaro
 Strong Data Entry
SCHERER STAFFING (727) 507-8888 January 2010 – 2013 Clearwater, FL
Lincare - Authorization Specialist
 Headquarters – Central Authorization Department
 Requesting Authorizations for Medical Equipment
Using Excel, Word, AS400-Dual Monitors and Outlook Email
 Research and Contacting Medical Centers
Lincare – Customer Service
 Ordering/refilling requests for CPAP supplies
Camsing Global – Receptionist
 Answer phones, greet clients and distribute mail
Raymond James – Receptionist
 Switchboard, answer multi-line incoming calls of over 300 calls per day,
Route calls to appropriate department or staff.
WATER TREATMENT SERVICES (727) 366-7069 August 2009 – January
2010
St. Petersburg, FL
Office Manager
 Set appointments to service waters systems
 Create spreadsheets that detailed customer’s profile
 Post payments to client accounts
 Accounts Receivable Communications
CRUM STAFFING January
2010 – February 2010
St. Petersburg, FL
Matrix Medical – File Clerk
 Pulling customer files, scanning & filing alphabetically
FLORIDAMEDICAL (727) 417-2807 June 2006 – July 2009
St. Petersburg, FL
Mgr: Nate - Customer Service
 Process referrals from Doctor offices and hospitals

3.  Verify Insurance, Policy numbers & Co-pays
 Contact patients regarding delivery of DME equipment
 Setup patient accounts
 Answer phones (up to 100 calls a day)
 Troubleshoot equipment malfunctions
HEEL, FOOT AND WELLNESS CENTER April 2005 – June 2006
St. Petersburg, FL (813) 260-5125
Mgr: Marion Williams - Medical Receptionist
 Schedule appointments for nurses to visit patients in their homes
 Answer multi-line telephone system
 Setup new patient accounts
 Make follow-up calls to restart care
 Verify Insurance & Co-pays & Request Doctor & Surgery Referrals
ANKLE AND FOOT CENTER October 2002 – April 2004
St. Petersburg, FL (727) 251-0757
Mgr: Lynn Williams
Medical Receptionist
 Schedule, verify and confirm appointments including surgery
 Post payments
 Verify Insurance, Check for referrals and Co-pays
 Explain patient coverage benefits
 Set up charts
 Answer multi-line telephone system
BAY AREA HOME HEALTH CARE September 2000 – Sept. 2002
St. Petersburg, FL (813)802-6414
Mgr: Elizabeth Whitworth - Medical Receptionist
 Schedule appointments for nurses to visit patients in their homes
 Answer multi-line phone system
 Setup new patient accounts
 Verify Insurance & Co-pays (explain to patients)
 Schedule surgery
Republic Bank January 1996 - January 2000
Loan Servicing/ATM Claims Adjuster/Customer Service
 Set up Escrow Accounts
 Verify Insurance coverage
 Assist customer in looking for the best coverage, such as flood, residential,
windstorm, etc
 Explain the benefits and coverage of the policy
 Do follow up calls with customer
 ATM Claims
 Send out letters to customer in regards to ATM claims whether client receive
credit or temporary credit after a thoroughly investigation is completed, etc.
EDUCATION
Lakewood First Coast Academy
Jacksonville, Florida
REFERENCES
Furnished upon request