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MORGAN STANLEY DEAN WITTER & CO.


News
Contact:             Investor Relations                     Media Relations
                     John Beneke                            Raymond O’Rourke
                     212-762-7282                           212-761-4262


             MORGAN STANLEY DEAN WITTER ANNOUNCES
             THIRD QUARTER NET INCOME OF $1.2 BILLION;
                    EARNINGS PER SHARE UP 31%

NEW YORK, September 21, 2000 — Morgan Stanley Dean Witter & Co. (NYSE:
MWD) today reported net income of $1,246 million for the quarter ended August 31,
2000 — a 28 percent increase from $970 million in last year's third quarter. Diluted
earnings per share were $1.09 — up 31 percent from $0.83 a year ago — and the
seventh consecutive quarter of 30 percent year-over-year increases.


Third quarter net revenues (total revenues less interest expense and the provision for
loan losses) increased to $6.3 billion — 18 percent higher than last year. The
annualized return on average common equity for the quarter was 27.6 percent.


Philip J. Purcell, Chairman, and John J. Mack, President, said in a joint statement,
quot;We continued to produce outstanding results, with nine-month earnings 35 percent
ahead of last year's record pace. Our third-quarter results reflect significant breadth
— with record operating results in Discover Card and asset management, and
another outstanding quarter in the securities business.quot;


In the first nine months of fiscal 2000, net income was $4,248 million, 35 percent
higher than $3,158 million a year ago. Nine-month diluted earnings per share were
$3.70 — up 38 percent from last year's $2.68 — and net revenues rose 27 percent to
$20.8 billion over the same period. The annualized return on average common
equity was 32.2 percent for the first nine months of the year.
SECURITIES
The Company’s Securities business posted net income of $825 million, a 28 percent
increase over last year’s third quarter. The increase was driven by record third
quarter revenues in both the Company’s institutional securities business and its
private client group.
• Institutional securities’ third quarter results reflected strong performances in
   equity trading and investment banking, and an increase in fixed income revenues.
   Institutional securities also benefited from its strong global franchise, particularly
   in the European and Asian markets.
• Equity’s third quarter performance benefited from higher volumes and higher
   volatility in most major markets worldwide compared to a year earlier. Fixed
   income’s results increased over last year’s third quarter, as higher revenues from
   both derivatives and government bond trading more than offset declines in
   commodities and global high yield securities.
• Investment banking’s results were driven by continued high levels of volume in
   global M&A advisory activity and substantially higher revenues in equity
   underwriting. For the first eight months of calendar 2000, MSDW ranked first
   worldwide in announced global M&A; second worldwide in equity and equity-
   related underwritings; and third in worldwide investment grade debt
   underwriting.1
• The private client group (PCG) achieved strong quarterly revenues, largely due to
   increased commissions and higher revenues from fee-based products. PCG’s
   sales of asset management products rose substantially over the third quarter of
   1999.
• PCG’s client assets in fee-based accounts increased 68 percent from last year’s
   third quarter to total $155 billion. Total client assets of $778 billion were $242
   billion, or 45 percent, higher than a year ago.


                                           2
• The number of PCG's global financial advisors rose to a record 13,789 — an
      increase of 276 for the quarter and 1,480 over the last twelve months.


ASSET MANAGEMENT
Asset Management's net income of $199 million, driven by record operating results,
increased 62 percent from a year ago. The Company benefited from continued
growth in assets under management and a shift in asset mix to a greater percentage
of equity products.
• The Company's assets under management increased $90 billion, or 20 percent,
      over last year to a record $548 billion.
• Retail assets increased $34 billion during the quarter and $76 billion from a year
      ago — to stand at $354 billion. Higher market values and positive net sales
      drove the quarterly and year-to-year increases in retail assets. Institutional assets
      were up $4 billion for the quarter and $14 billion from a year ago — to stand at
      $194 billion.
• The offering during the quarter of the Van Kampen Select Growth Fund was the
      Company's second largest equity fund offering ever — raising approximately
      $850 million in initial assets.
• Reflecting continued improvement in fund performance, the number of the
      Company's funds rated four or five stars by Morningstar2 rose to 55 from 48 in
      last year's third quarter. The Company has the second highest number of
      domestic funds receiving Morningstar's two highest ratings.


CREDIT SERVICES
Credit Services net income increased 10 percent over last year's third quarter to a
record $222 million — reflecting record consumer loan balances, strong transaction
volume and continued improvement in credit quality.

1
    Source: Thomson Financial Securities Data – January 1 to August 31, 2000.
2
    As of July 31, 2000.
                                                       3
• Managed consumer loans rose to $44.8 billion, an increase of $10.4 billion, or
    30 percent, from a year ago.
 • Merchant and cardmember fees rose 17 percent from a year ago to $634 million.
    Transaction volume increased 20 percent to $21.9 billion, driven by increased
    sales volume and higher balance transfers.
 • The consumer loan net charge-off rate declined to 4.18 percent, 111 basis points
    below last year’s third quarter 5.29 percent, and its lowest level in five years.
    The over-30-day delinquency rate was 5.47 percent compared to 6.34 percent a
    year ago.
 • Marketing and business development expenses increased 16 percent, driven by
    continued investment in growth initiatives and an increase in cardmember
    rewards reflecting higher sales volume.
 • Discover opened 1.3 million new cardmember accounts during the quarter, and
    now has a record 41.4 million accounts. More than 10 percent of the new
    accounts were opened via the Internet.


The Company has repurchased approximately 33 million shares of its common stock
since the end of fiscal 1999. The Company also announced that its Board of
Directors declared a $0.20 quarterly dividend per common share. The dividend is
payable on October 27, 2000 to common shareholders of record on October 6, 2000.


Total capital at August 31, 2000 was $50.3 billion, including $19.0 billion of
common and preferred stockholders’ equity and preferred securities issued by
subsidiaries. Book value per common share was $16.19, based on shares
outstanding of 1.1 billion.


Morgan Stanley Dean Witter & Co. is a global financial services firm and a market
leader in securities, asset management, and credit services. The Company has


                                           4
offices in New York, London, Tokyo, Hong Kong and other principal financial
centers around the world, and has 518 securities branch offices throughout the
United States.


The analysts’ conference call on Morgan Stanley Dean Witter’s third quarter earnings
is scheduled for September 21, 11:00 a.m. to noon EDT. Those who wish to
listen to the call may dial 800-818-9097 (domestic) or 785-749-3937 (international),
or gain Web access through www.msdw.com. The automated passcode is 34567. A
playback of the meeting will be available after 2 p.m. EDT through October 5. The
playback can be accessed at msdw.com or by telephone at 888-566-0176 (domestic)
or 402-351-0786 (international).

Access this press release on-line @www.msdw.com.


                                            ###
                                (See Attached Schedules)


This release may contain forward-looking statements. These statements, which reflect
management’s beliefs and expectations, are subject to risks and uncertainties that may cause
actual results to differ materially. For a discussion of the risks and uncertainties that may
affect the Company’s future results, please see quot;Management’s Discussion and Analysis of
Financial Condition and Results of Operationsquot; in the Company’s 1999 Annual Report to
Shareholders and the Company’s Quarterly Reports on Form 10-Q for fiscal 2000.




                                              5
MORGAN STANLEY DEAN WITTER & CO.
                                                                                                 Financial Summary
                                                                                            (unaudited, dollars in millions)



                                                                                      Quarter Ended                                Percentage Change From:                Nine Months Ended             Percentage
                                                             Aug 31, 2000              Aug 31, 1999              May 31, 2000     Aug 31, 1999 May 31, 2000       Aug 31, 2000         Aug 31, 1999      Change

Net revenues
      Securities                                        $               4,602     $             3,849     $               5,450         20%          (16%)    $           15,974   $           12,187        31%
      Asset Management                                                    639                     545                       629         17%            2%                  1,868                1,567        19%
      Credit Services                                                   1,053                     935                       989         13%            6%                  2,931                2,559        15%
      Consolidated net revenues                         $               6,294     $             5,329     $               7,068         18%          (11%)    $           20,773   $           16,313        27%

Net income
      Securities                                        $                 825     $               645     $               1,090         28%          (24%)    $            3,159   $            2,286         38%
      Asset Management                                                    199                     123                       156         62%           28%                    513                  335         53%
      Credit Services                                                     222                     202                       212         10%            5%                    576                  537          7%
      Consolidated net income                           $               1,246     $               970     $               1,458         28%          (15%)    $            4,248   $            3,158         35%
      Preferred stock dividend requirements             $                   9     $                11     $                   9        (18%)            --    $               27   $               33        (18%)
      Earnings applicable to common shares              $               1,237     $               959     $               1,449         29%          (15%)    $            4,221   $            3,125         35%


Earnings per common share
     Basic                                              $                 1.14    $              0.87     $                1.32         31%          (14%)    $             3.87   $             2.82        37%
     Diluted                                            $                 1.09    $              0.83     $                1.26         31%          (13%)    $             3.70   $             2.68        38%

Average common shares outstanding
     Basic                                                     1,088,218,669            1,100,113,462             1,098,245,490                                    1,090,967,941        1,106,725,932
     Diluted                                                   1,137,304,026            1,161,401,646             1,145,401,309                                    1,141,272,402        1,169,434,812
Period end common shares outstanding                           1,121,597,725            1,118,488,498             1,124,979,347                                    1,121,597,725        1,118,488,498


Return on common equity                                                 27.6%                   25.9%                     33.0%                                            32.2%                28.9%


Note: Certain reclassifications have been made to prior period amounts to conform to the current presentation.


                                                                                                              F-1
MORGAN STANLEY DEAN WITTER & CO.
                                                                     Consolidated Income Statement Information
                                                                           (unaudited, dollars in millions)
                                                                             Quarter Ended                         Percentage Change From:       Nine Months Ended         Percentage
                                                          Aug 31, 2000       Aug 31, 1999        May 31, 2000     Aug 31, 1999 May 31, 2000 Aug 31, 2000    Aug 31, 1999    Change
Investment banking                                    $          1,172   $          1,207    $           1,370          (3%)        (14%) $         3,877   $      3,185       22%
Principal transactions:
      Trading                                                    1,630              1,143                2,501          43%         (35%)           6,408          4,692        37%
      Investments                                                   68                 78                 (236)        (13%)        129%              263            493       (47%)
Commissions                                                        831                681                  972          22%         (15%)           2,787          2,033        37%
Fees:
      Asset management, distribution and administration          1,092                857               1,075          27%            2%            3,133          2,450        28%
      Merchant and cardmember                                      447                392                 447          14%             --           1,337          1,090        23%
      Servicing                                                    424                313                 349          35%           21%            1,060            876        21%
Interest and dividends                                           5,897              3,899               5,123          51%           15%           15,769         11,070        42%
Other                                                              150                 56                  91         168%           65%              335            174        93%
      Total revenues                                            11,711              8,626              11,692          36%             --          34,969         26,063        34%
Interest expense                                                 5,242              3,184               4,420          65%           19%           13,594          9,341        46%
Provision for consumer loan losses                                 175                113                 204          55%          (14%)             602            409        47%
      Net revenues                                               6,294              5,329               7,068          18%          (11%)          20,773         16,313        27%
Compensation and benefits                                        2,656              2,302               3,097          15%          (14%)           9,161          7,078        29%
Occupancy and equipment                                            202                166                 174          22%           16%              551            465        18%
Brokerage, clearing and exchange fees                              132                128                 130           3%            2%              383            369         4%
Information processing and communications                          392                325                 381          21%            3%            1,119            949        18%
Marketing and business development                                 507                408                 502          24%            1%            1,480          1,184        25%
Professional services                                              275                214                 217          29%           27%              675            567        19%
Other                                                              255                223                 272          14%           (6%)             802            608        32%
      Total non-interest expenses                                4,419              3,766               4,773          17%           (7%)          14,171         11,220        26%
Gain on sale of business                                            35                  0                   0            *              *              35              0          *
Income before income taxes                                       1,910              1,563               2,295          22%          (17%)           6,637          5,093        30%
Income tax expense                                                 664                593                 837          12%          (21%)           2,389          1,935        23%
Net income                                            $          1,246   $            970    $          1,458          28%          (15%) $         4,248   $      3,158        35%
Preferred stock dividend requirements                 $              9   $             11    $              9         (18%)            -- $            27   $         33       (18%)
Earnings applicable to common shares                  $          1,237   $            959    $          1,449          29%          (15%) $         4,221   $      3,125        35%

Compensation and benefits as a % of net revenues                   42%                43%                 44%                                        44%             43%


Note:Certain reclassifications have been made to prior period amounts to conform to the current presentation.

                                                                                                 F-2
MORGAN STANLEY DEAN WITTER & CO.
                                                               Securities Income Statement Information
                                                                   (unaudited, dollars in millions)

                                                                    Quarter Ended                 Percentage Change From:       Nine Months Ended    Percentage
                                                     Aug 31, 2000   Aug 31, 1999    May 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999  Change

Investment banking                                   $     1,145    $      1,187    $     1,337        (4%)        (14%) $       3,773   $    3,115       21%
Principal transactions:
    Trading                                                1,630           1,143          2,501        43%         (35%)         6,408        4,692       37%
    Investments                                               55              79           (242)      (30%)        123%            236          485      (51%)
Commissions                                                  828             679            968        22%         (14%)         2,775        2,031       37%
Asset management, distribution and administration fees       512             341            505        50%           1%          1,453        1,000       45%
Interest and dividends                                     5,206           3,341          4,354        56%          20%         13,563        9,400       44%
Other                                                        150              56             91       168%          65%            335          174       93%
    Total revenues                                         9,526           6,826          9,514        40%            --        28,543       20,897       37%
Interest expense                                           4,924           2,977          4,064        65%          21%         12,569        8,710       44%
    Net revenues                                           4,602           3,849          5,450        20%         (16%)        15,974       12,187       31%

Compensation and benefits                                  2,305           2,005          2,764        15%         (17%)         8,136        6,225       31%
Occupancy and equipment                                      163             126            137        29%          19%            440          354       24%
Brokerage, clearing and exchange fees                        109              98            110        11%          (1%)           321          279       15%
Information processing and communications                    245             180            244        36%            --           703          536       31%
Marketing and business development                           176             124            184        42%          (4%)           517          374       38%
Professional services                                        223             155            166        44%          34%            525          396       33%
Other                                                        147             140            158         5%          (7%)           479          363       32%
    Total non-interest expenses                            3,368           2,828          3,763        19%         (10%)        11,121        8,527       30%
Income before income taxes                                 1,234           1,021          1,687        21%         (27%)         4,853        3,660       33%
Income tax expense                                           409             376            597         9%         (31%)         1,694        1,374       23%
Net income                                          $        825    $        645    $     1,090        28%         (24%) $       3,159   $    2,286       38%

Compensation and benefits as a % of net revenues            50%             52%            51%                                    51%          51%
Non-compensation expenses as a % of net revenues            23%             21%            18%                                    19%          19%
Profit margin (1)                                           18%             17%            20%                                    20%          19%

(1) Net income as a % of net revenues.

                                                                                    F-3
MORGAN STANLEY DEAN WITTER & CO.
                                                          Asset Management Income Statement Information
                                                                  (unaudited, dollars in millions)

                                                                    Quarter Ended                  Percentage Change From:        Nine Months Ended    Percentage
                                                     Aug 31, 2000   Aug 31, 1999    May 31, 2000 Aug 31, 1999 May 31, 2000   Aug 31, 2000 Aug 31, 1999 Change

Investment banking                                   $        27    $         20    $       33         35%           (18%) $        104    $       70       49%
Principal transactions:
    Investments                                               13              (1)            6             *        117%              27             8    238%
Commissions                                                    3               2             4          50%         (25%)             12             2        *
Asset management, distribution and administration fees       580             516           570          12%           2%           1,680         1,450     16%
Interest and dividends                                        18              12            19          50%          (5%)             50            46      9%
Other                                                          0               0             0            --           --              0             0       --
    Total revenues                                           641             549           632          17%           1%           1,873         1,576     19%
Interest expense                                               2               4             3         (50%)        (33%)              5             9    (44%)
    Net revenues                                             639             545           629          17%           2%           1,868         1,567     19%

Compensation and benefits                                    187             165           198          13%           (6%)           571          479       19%
Occupancy and equipment                                       23              24            22          (4%)           5%             66           71       (7%)
Brokerage, clearing and exchange fees                         23              30            20         (23%)          15%             62           90      (31%)
Information processing and communications                     19              22            19         (14%)            --            56           64      (13%)
Marketing and business development                            38              31            38          23%             --           112           97       15%
Professional services                                         22              29            24         (24%)          (8%)            67           89      (25%)
Other                                                         33              35            45          (6%)         (27%)           109          103        6%
    Total non-interest expenses                              345             336           366           3%           (6%)         1,043          993        5%
Gain on sale of business                                      35               0             0            *              *            35            0         *
Income before income taxes                                   329             209           263          57%           25%            860          574       50%
Income tax expense                                           130              86           107          51%           21%            347          239       45%
Net income                                          $        199    $        123    $      156          62%           28% $          513   $      335       53%

Compensation and benefits as a % of net revenues            29%             30%            31%                                      31%          31%
Non-compensation expenses as a % of net revenues            25%             31%            27%                                      25%          33%
Profit margin (1)                                           31%             23%            25%                                      27%          21%

(1) Net income as a % of net revenues.

                                                                                    F-4
MORGAN STANLEY DEAN WITTER & CO.
                                                                 Credit Services Income Statement Information
                                                                         (unaudited, dollars in millions)

                                                                          Quarter Ended                        Percentage Change From:     Nine Months Ended     Percentage
                                                       Aug 31, 2000       Aug 31, 1999        May 31, 2000   Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999  Change

Fees:
   Merchant and cardmember                         $            447   $             392   $            447         14%             --   $    1,337   $    1,090       23%
   Servicing                                                    424                 313                349         35%           21%         1,060          876       21%
   Total non-interest revenues                                  871                 705                796         24%            9%         2,397        1,966       22%
Interest revenue                                                673                 546                750         23%          (10%)        2,156        1,624       33%
Interest expense                                                316                 203                353         56%          (10%)        1,020          622       64%
    Net interest income                                         357                 343                397          4%          (10%)        1,136        1,002       13%
Provision for consumer loan losses                              175                 113                204          55%         (14%)          602          409        47%
   Net credit income                                            182                 230                193         (21%)         (6%)          534          593       (10%)
   Net revenues                                               1,053                 935                989         13%            6%         2,931        2,559       15%
Compensation and benefits                                       164                 132                135         24%           21%           454          374       21%
Occupancy and equipment                                          16                  16                 15           --           7%            45           40       13%
Information processing and communications                       128                 123                118          4%            8%           360          349        3%
Marketing and business development                              293                 253                280         16%            5%           851          713       19%
Professional services                                            30                  30                 27           --          11%            83           82        1%
Other                                                            75                  48                 69         56%            9%           214          142       51%
    Total non-interest expenses                                 706                 602                644         17%           10%         2,007        1,700       18%
Income before income taxes                                      347                 333                345          4%            1%           924          859        8%
Income tax expense                                              125                 131                133         (5%)          (6%)          348          322        8%
Net income                                         $            222   $             202   $            212         10%            5% $         576   $      537        7%

Compensation and benefits as a % of net revenues               16%                 14%                14%                                     15%          15%
Non-compensation expenses as a % of net revenues               51%                 50%                51%                                     53%          52%
Profit margin (1)                                              21%                 22%                21%                                     20%          21%

(1) Net income as a % of net revenues.

                                                                                          F-5
MORGAN STANLEY DEAN WITTER & CO.
                                                                Credit Services Income Statement Information
                                                                        (unaudited, dollars in millions)
                                                                             (Managed loan basis)

                                                                          Quarter Ended                       Percentage Change From:      Nine Months Ended     Percentage
                                                       Aug 31, 2000       Aug 31, 1999        May 31, 2000   Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999 Change

Fees:
   Merchant and cardmember                         $            634   $             541   $            591         17%           7%    $     1,810   $    1,508      20%
Other                                                             0                   0                  0           --           --             0            0        --
   Total non-interest revenues                                  634                 541                591         17%           7%          1,810        1,508      20%
Interest revenue                                              1,617               1,250              1,558         29%           4%          4,615        3,652      26%
Interest expense                                                728                 466                688         56%           6%          2,062        1,366      51%
    Net interest income                                         889                 784                870         13%           2%          2,553        2,286      12%
Provision for consumer loan losses                              470                 390                472         21%            --         1,432        1,235      16%
   Net credit income                                            419                 394                398          6%           5%          1,121        1,051       7%
   Net revenues                                               1,053                 935                989         13%           6%          2,931        2,559      15%
Compensation and benefits                                       164                 132                135         24%          21%            454          374      21%
Occupancy and equipment                                          16                  16                 15           --          7%             45           40      13%
Information processing and communications                       128                 123                118          4%           8%            360          349       3%
Marketing and business development                              293                 253                280         16%           5%            851          713      19%
Professional services                                            30                  30                 27           --         11%             83           82       1%
Other                                                            75                  48                 69         56%           9%            214          142      51%
    Total non-interest expenses                                 706                 602                644         17%          10%          2,007        1,700      18%
Income before income taxes                                      347                 333                345          4%           1%            924          859       8%
Income tax expense                                              125                 131                133         (5%)         (6%)           348          322       8%
Net income                                         $            222   $             202   $            212         10%           5% $          576   $      537       7%

Compensation and benefits as a % of net revenues               16%                 14%                14%                                     15%          15%
Non-compensation expenses as a % of net revenues               51%                 50%                51%                                     53%          52%
Profit margin (1)                                              21%                 22%                21%                                     20%          21%

(1) Net income as a % of net revenues.

                                                                                          F-6
MORGAN STANLEY DEAN WITTER & CO.
                                                              Financial Information and Statistical Data
                                                                             (unaudited)
                                                                                               Quarter Ended                                  Percentage Change From:
                                                                      Aug 31, 2000             Aug 31, 1999            May 31, 2000         Aug 31, 1999 May 31, 2000
MSDW
Total assets (millions)                                           $           404,000      $           341,000     $           418,000              18%          (3%)
Period end common shares outstanding                                    1,121,597,725            1,118,488,498           1,124,979,347                --           --
Book value per common share                                       $             16.19      $             13.26     $             15.66              22%           3%
Shareholders’ equity (millions) (1)                               $            19,054      $            15,845     $            18,510              20%           3%
Total capital (millions) (2)                                      $            50,311      $            38,740     $            46,954              30%           7%
SECURITIES ($ billions)
Private Client Group
    Global financial advisors                                                   13,789                  12,309                   13,513             12%          2%
    Total client assets                                           $                778     $               536     $                669             45%         16%
    Fee-based client account assets (3)                           $                155     $                92     $                139             68%         12%
Institutional Securities (4)
     Mergers and acquisitions announced transactions (5)
           MSDW global market volume                              $              926.2     $             588.2     $              671.0
           Rank                                                                      1                       2                        1
     Worldwide equity and related issues (5)
           MSDW global market volume                              $               43.9     $               34.2    $               26.5
           Rank                                                                      2                        2                       2
ASSET MANAGEMENT ($ billions)
Assets under management or supervision
Products offered primarily to individuals
    Mutual funds
           Equity                                                 $                122     $                87     $                106              40%        15%
           Fixed income                                                             49                      55                       49             (11%)         --
           Money markets                                                            55                      44                       52              25%         6%
           Total mutual funds                                                      226                     186                      207              22%         9%
      ICS Assets                                                                     34                      23                       28            48%         21%
      Separate accounts, unit trust and other arrangements                           94                      69                       85            36%         11%
      Sub-total Individual                                                         354                     278                      320             27%         11%
Products offered primarily to institutional clients
    Mutual funds                                                                    38                      30                       35             27%          9%
    Separate accounts, pooled vehicle and other arrangements                       156                     150                      155              4%          1%
      Sub-total Institutional                                                      194                     180                      190              8%          2%
Total assets under management or supervision                      $                548     $               458     $                510             20%          7%
(1)   Includes preferred and common equity and preferred securities issued by subsidiaries.
(2)   Includes preferred and common equity, preferred securities issued by subsidiaries, capital units and non-current portion of long-term debt.
(3)   Represents the amount of assets in client accounts where the basis of payment for services is a fee calculated on those assets.
(4)   Source: Thomson Financial Securities Data.
(5)   Information is year to date and stated on a calendar year basis.
                                                                                     F-7
MORGAN STANLEY DEAN WITTER & CO.
                                                                          Financial Information and Statistical Data
                                                                               (unaudited, dollars in millions)

                                                                                         Quarter Ended              Percentage Change From:        Nine Months Ended       Percentage
                                                                          Aug 31, 2000   Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000   Aug 31, 2000 Aug 31, 1999    Change

CREDIT SERVICES

Owned consumer loans
                                                                         $     19,817    $    16,557   $    22,506       20%           (12%) $      19,817   $    16,557        20%
  Period end
                                                                         $     20,091    $    15,311   $    23,459       31%           (14%) $      22,244   $    15,458        44%
  Average

Managed consumer loans (1)
                                                                         $     44,841    $    34,381   $    43,701        30%           3% $        44,841   $    34,381        30%
   Period end
                                                                         $     44,345    $    33,379   $    42,961        33%           3% $        42,783   $    32,845        30%
   Average
                                                                              14.05%         14.30%        13.69%       (25 bp)       36 bp        13.70%        14.25%       (55 bp)
   Interest yield
                                                                               7.35%          8.61%         7.31%      (126 bp)        4 bp         7.23%         8.61%      (138 bp)
   Interest spread
                                                                               4.18%          5.29%         4.21%      (111 bp)       (3 bp)        4.34%         5.70%      (136 bp)
   Net charge-off rate
                                                                               5.47%          6.34%         5.11%       (87 bp)       36 bp         5.47%         6.34%       (87 bp)
   Delinquency rate (over 30 days)

Credit Card
                                                                          $      21.9    $      18.3   $      21.9       20%              -- $        67.3   $      50.1        34%
   Transaction volume (billions)
                                                                                 41.4           37.4          40.4       11%             2%           41.4          37.4        11%
   Accounts (millions)
                                                                                 23.1           21.3          23.1        9%              --          23.1          21.3         9%
   Active accounts (millions)
                                                                          $     1,924    $     1,579   $     1,868       22%             3% $        1,870   $     1,556        20%
   Average receivables per average active account (actual $)
                                                                                  134            130           174        3%           (23%)           407           382         7%
   Discover Business Services’ increase in merchant locations (thousands)


(1) Includes owned and securitized consumer loans.

                                                                                              F-8

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morgan stanley Earnings Archive 2000 3rd

  • 1. MORGAN STANLEY DEAN WITTER & CO. News Contact: Investor Relations Media Relations John Beneke Raymond O’Rourke 212-762-7282 212-761-4262 MORGAN STANLEY DEAN WITTER ANNOUNCES THIRD QUARTER NET INCOME OF $1.2 BILLION; EARNINGS PER SHARE UP 31% NEW YORK, September 21, 2000 — Morgan Stanley Dean Witter & Co. (NYSE: MWD) today reported net income of $1,246 million for the quarter ended August 31, 2000 — a 28 percent increase from $970 million in last year's third quarter. Diluted earnings per share were $1.09 — up 31 percent from $0.83 a year ago — and the seventh consecutive quarter of 30 percent year-over-year increases. Third quarter net revenues (total revenues less interest expense and the provision for loan losses) increased to $6.3 billion — 18 percent higher than last year. The annualized return on average common equity for the quarter was 27.6 percent. Philip J. Purcell, Chairman, and John J. Mack, President, said in a joint statement, quot;We continued to produce outstanding results, with nine-month earnings 35 percent ahead of last year's record pace. Our third-quarter results reflect significant breadth — with record operating results in Discover Card and asset management, and another outstanding quarter in the securities business.quot; In the first nine months of fiscal 2000, net income was $4,248 million, 35 percent higher than $3,158 million a year ago. Nine-month diluted earnings per share were $3.70 — up 38 percent from last year's $2.68 — and net revenues rose 27 percent to $20.8 billion over the same period. The annualized return on average common equity was 32.2 percent for the first nine months of the year.
  • 2. SECURITIES The Company’s Securities business posted net income of $825 million, a 28 percent increase over last year’s third quarter. The increase was driven by record third quarter revenues in both the Company’s institutional securities business and its private client group. • Institutional securities’ third quarter results reflected strong performances in equity trading and investment banking, and an increase in fixed income revenues. Institutional securities also benefited from its strong global franchise, particularly in the European and Asian markets. • Equity’s third quarter performance benefited from higher volumes and higher volatility in most major markets worldwide compared to a year earlier. Fixed income’s results increased over last year’s third quarter, as higher revenues from both derivatives and government bond trading more than offset declines in commodities and global high yield securities. • Investment banking’s results were driven by continued high levels of volume in global M&A advisory activity and substantially higher revenues in equity underwriting. For the first eight months of calendar 2000, MSDW ranked first worldwide in announced global M&A; second worldwide in equity and equity- related underwritings; and third in worldwide investment grade debt underwriting.1 • The private client group (PCG) achieved strong quarterly revenues, largely due to increased commissions and higher revenues from fee-based products. PCG’s sales of asset management products rose substantially over the third quarter of 1999. • PCG’s client assets in fee-based accounts increased 68 percent from last year’s third quarter to total $155 billion. Total client assets of $778 billion were $242 billion, or 45 percent, higher than a year ago. 2
  • 3. • The number of PCG's global financial advisors rose to a record 13,789 — an increase of 276 for the quarter and 1,480 over the last twelve months. ASSET MANAGEMENT Asset Management's net income of $199 million, driven by record operating results, increased 62 percent from a year ago. The Company benefited from continued growth in assets under management and a shift in asset mix to a greater percentage of equity products. • The Company's assets under management increased $90 billion, or 20 percent, over last year to a record $548 billion. • Retail assets increased $34 billion during the quarter and $76 billion from a year ago — to stand at $354 billion. Higher market values and positive net sales drove the quarterly and year-to-year increases in retail assets. Institutional assets were up $4 billion for the quarter and $14 billion from a year ago — to stand at $194 billion. • The offering during the quarter of the Van Kampen Select Growth Fund was the Company's second largest equity fund offering ever — raising approximately $850 million in initial assets. • Reflecting continued improvement in fund performance, the number of the Company's funds rated four or five stars by Morningstar2 rose to 55 from 48 in last year's third quarter. The Company has the second highest number of domestic funds receiving Morningstar's two highest ratings. CREDIT SERVICES Credit Services net income increased 10 percent over last year's third quarter to a record $222 million — reflecting record consumer loan balances, strong transaction volume and continued improvement in credit quality. 1 Source: Thomson Financial Securities Data – January 1 to August 31, 2000. 2 As of July 31, 2000. 3
  • 4. • Managed consumer loans rose to $44.8 billion, an increase of $10.4 billion, or 30 percent, from a year ago. • Merchant and cardmember fees rose 17 percent from a year ago to $634 million. Transaction volume increased 20 percent to $21.9 billion, driven by increased sales volume and higher balance transfers. • The consumer loan net charge-off rate declined to 4.18 percent, 111 basis points below last year’s third quarter 5.29 percent, and its lowest level in five years. The over-30-day delinquency rate was 5.47 percent compared to 6.34 percent a year ago. • Marketing and business development expenses increased 16 percent, driven by continued investment in growth initiatives and an increase in cardmember rewards reflecting higher sales volume. • Discover opened 1.3 million new cardmember accounts during the quarter, and now has a record 41.4 million accounts. More than 10 percent of the new accounts were opened via the Internet. The Company has repurchased approximately 33 million shares of its common stock since the end of fiscal 1999. The Company also announced that its Board of Directors declared a $0.20 quarterly dividend per common share. The dividend is payable on October 27, 2000 to common shareholders of record on October 6, 2000. Total capital at August 31, 2000 was $50.3 billion, including $19.0 billion of common and preferred stockholders’ equity and preferred securities issued by subsidiaries. Book value per common share was $16.19, based on shares outstanding of 1.1 billion. Morgan Stanley Dean Witter & Co. is a global financial services firm and a market leader in securities, asset management, and credit services. The Company has 4
  • 5. offices in New York, London, Tokyo, Hong Kong and other principal financial centers around the world, and has 518 securities branch offices throughout the United States. The analysts’ conference call on Morgan Stanley Dean Witter’s third quarter earnings is scheduled for September 21, 11:00 a.m. to noon EDT. Those who wish to listen to the call may dial 800-818-9097 (domestic) or 785-749-3937 (international), or gain Web access through www.msdw.com. The automated passcode is 34567. A playback of the meeting will be available after 2 p.m. EDT through October 5. The playback can be accessed at msdw.com or by telephone at 888-566-0176 (domestic) or 402-351-0786 (international). Access this press release on-line @www.msdw.com. ### (See Attached Schedules) This release may contain forward-looking statements. These statements, which reflect management’s beliefs and expectations, are subject to risks and uncertainties that may cause actual results to differ materially. For a discussion of the risks and uncertainties that may affect the Company’s future results, please see quot;Management’s Discussion and Analysis of Financial Condition and Results of Operationsquot; in the Company’s 1999 Annual Report to Shareholders and the Company’s Quarterly Reports on Form 10-Q for fiscal 2000. 5
  • 6. MORGAN STANLEY DEAN WITTER & CO. Financial Summary (unaudited, dollars in millions) Quarter Ended Percentage Change From: Nine Months Ended Percentage Aug 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999 Change Net revenues Securities $ 4,602 $ 3,849 $ 5,450 20% (16%) $ 15,974 $ 12,187 31% Asset Management 639 545 629 17% 2% 1,868 1,567 19% Credit Services 1,053 935 989 13% 6% 2,931 2,559 15% Consolidated net revenues $ 6,294 $ 5,329 $ 7,068 18% (11%) $ 20,773 $ 16,313 27% Net income Securities $ 825 $ 645 $ 1,090 28% (24%) $ 3,159 $ 2,286 38% Asset Management 199 123 156 62% 28% 513 335 53% Credit Services 222 202 212 10% 5% 576 537 7% Consolidated net income $ 1,246 $ 970 $ 1,458 28% (15%) $ 4,248 $ 3,158 35% Preferred stock dividend requirements $ 9 $ 11 $ 9 (18%) -- $ 27 $ 33 (18%) Earnings applicable to common shares $ 1,237 $ 959 $ 1,449 29% (15%) $ 4,221 $ 3,125 35% Earnings per common share Basic $ 1.14 $ 0.87 $ 1.32 31% (14%) $ 3.87 $ 2.82 37% Diluted $ 1.09 $ 0.83 $ 1.26 31% (13%) $ 3.70 $ 2.68 38% Average common shares outstanding Basic 1,088,218,669 1,100,113,462 1,098,245,490 1,090,967,941 1,106,725,932 Diluted 1,137,304,026 1,161,401,646 1,145,401,309 1,141,272,402 1,169,434,812 Period end common shares outstanding 1,121,597,725 1,118,488,498 1,124,979,347 1,121,597,725 1,118,488,498 Return on common equity 27.6% 25.9% 33.0% 32.2% 28.9% Note: Certain reclassifications have been made to prior period amounts to conform to the current presentation. F-1
  • 7. MORGAN STANLEY DEAN WITTER & CO. Consolidated Income Statement Information (unaudited, dollars in millions) Quarter Ended Percentage Change From: Nine Months Ended Percentage Aug 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999 Change Investment banking $ 1,172 $ 1,207 $ 1,370 (3%) (14%) $ 3,877 $ 3,185 22% Principal transactions: Trading 1,630 1,143 2,501 43% (35%) 6,408 4,692 37% Investments 68 78 (236) (13%) 129% 263 493 (47%) Commissions 831 681 972 22% (15%) 2,787 2,033 37% Fees: Asset management, distribution and administration 1,092 857 1,075 27% 2% 3,133 2,450 28% Merchant and cardmember 447 392 447 14% -- 1,337 1,090 23% Servicing 424 313 349 35% 21% 1,060 876 21% Interest and dividends 5,897 3,899 5,123 51% 15% 15,769 11,070 42% Other 150 56 91 168% 65% 335 174 93% Total revenues 11,711 8,626 11,692 36% -- 34,969 26,063 34% Interest expense 5,242 3,184 4,420 65% 19% 13,594 9,341 46% Provision for consumer loan losses 175 113 204 55% (14%) 602 409 47% Net revenues 6,294 5,329 7,068 18% (11%) 20,773 16,313 27% Compensation and benefits 2,656 2,302 3,097 15% (14%) 9,161 7,078 29% Occupancy and equipment 202 166 174 22% 16% 551 465 18% Brokerage, clearing and exchange fees 132 128 130 3% 2% 383 369 4% Information processing and communications 392 325 381 21% 3% 1,119 949 18% Marketing and business development 507 408 502 24% 1% 1,480 1,184 25% Professional services 275 214 217 29% 27% 675 567 19% Other 255 223 272 14% (6%) 802 608 32% Total non-interest expenses 4,419 3,766 4,773 17% (7%) 14,171 11,220 26% Gain on sale of business 35 0 0 * * 35 0 * Income before income taxes 1,910 1,563 2,295 22% (17%) 6,637 5,093 30% Income tax expense 664 593 837 12% (21%) 2,389 1,935 23% Net income $ 1,246 $ 970 $ 1,458 28% (15%) $ 4,248 $ 3,158 35% Preferred stock dividend requirements $ 9 $ 11 $ 9 (18%) -- $ 27 $ 33 (18%) Earnings applicable to common shares $ 1,237 $ 959 $ 1,449 29% (15%) $ 4,221 $ 3,125 35% Compensation and benefits as a % of net revenues 42% 43% 44% 44% 43% Note:Certain reclassifications have been made to prior period amounts to conform to the current presentation. F-2
  • 8. MORGAN STANLEY DEAN WITTER & CO. Securities Income Statement Information (unaudited, dollars in millions) Quarter Ended Percentage Change From: Nine Months Ended Percentage Aug 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999 Change Investment banking $ 1,145 $ 1,187 $ 1,337 (4%) (14%) $ 3,773 $ 3,115 21% Principal transactions: Trading 1,630 1,143 2,501 43% (35%) 6,408 4,692 37% Investments 55 79 (242) (30%) 123% 236 485 (51%) Commissions 828 679 968 22% (14%) 2,775 2,031 37% Asset management, distribution and administration fees 512 341 505 50% 1% 1,453 1,000 45% Interest and dividends 5,206 3,341 4,354 56% 20% 13,563 9,400 44% Other 150 56 91 168% 65% 335 174 93% Total revenues 9,526 6,826 9,514 40% -- 28,543 20,897 37% Interest expense 4,924 2,977 4,064 65% 21% 12,569 8,710 44% Net revenues 4,602 3,849 5,450 20% (16%) 15,974 12,187 31% Compensation and benefits 2,305 2,005 2,764 15% (17%) 8,136 6,225 31% Occupancy and equipment 163 126 137 29% 19% 440 354 24% Brokerage, clearing and exchange fees 109 98 110 11% (1%) 321 279 15% Information processing and communications 245 180 244 36% -- 703 536 31% Marketing and business development 176 124 184 42% (4%) 517 374 38% Professional services 223 155 166 44% 34% 525 396 33% Other 147 140 158 5% (7%) 479 363 32% Total non-interest expenses 3,368 2,828 3,763 19% (10%) 11,121 8,527 30% Income before income taxes 1,234 1,021 1,687 21% (27%) 4,853 3,660 33% Income tax expense 409 376 597 9% (31%) 1,694 1,374 23% Net income $ 825 $ 645 $ 1,090 28% (24%) $ 3,159 $ 2,286 38% Compensation and benefits as a % of net revenues 50% 52% 51% 51% 51% Non-compensation expenses as a % of net revenues 23% 21% 18% 19% 19% Profit margin (1) 18% 17% 20% 20% 19% (1) Net income as a % of net revenues. F-3
  • 9. MORGAN STANLEY DEAN WITTER & CO. Asset Management Income Statement Information (unaudited, dollars in millions) Quarter Ended Percentage Change From: Nine Months Ended Percentage Aug 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999 Change Investment banking $ 27 $ 20 $ 33 35% (18%) $ 104 $ 70 49% Principal transactions: Investments 13 (1) 6 * 117% 27 8 238% Commissions 3 2 4 50% (25%) 12 2 * Asset management, distribution and administration fees 580 516 570 12% 2% 1,680 1,450 16% Interest and dividends 18 12 19 50% (5%) 50 46 9% Other 0 0 0 -- -- 0 0 -- Total revenues 641 549 632 17% 1% 1,873 1,576 19% Interest expense 2 4 3 (50%) (33%) 5 9 (44%) Net revenues 639 545 629 17% 2% 1,868 1,567 19% Compensation and benefits 187 165 198 13% (6%) 571 479 19% Occupancy and equipment 23 24 22 (4%) 5% 66 71 (7%) Brokerage, clearing and exchange fees 23 30 20 (23%) 15% 62 90 (31%) Information processing and communications 19 22 19 (14%) -- 56 64 (13%) Marketing and business development 38 31 38 23% -- 112 97 15% Professional services 22 29 24 (24%) (8%) 67 89 (25%) Other 33 35 45 (6%) (27%) 109 103 6% Total non-interest expenses 345 336 366 3% (6%) 1,043 993 5% Gain on sale of business 35 0 0 * * 35 0 * Income before income taxes 329 209 263 57% 25% 860 574 50% Income tax expense 130 86 107 51% 21% 347 239 45% Net income $ 199 $ 123 $ 156 62% 28% $ 513 $ 335 53% Compensation and benefits as a % of net revenues 29% 30% 31% 31% 31% Non-compensation expenses as a % of net revenues 25% 31% 27% 25% 33% Profit margin (1) 31% 23% 25% 27% 21% (1) Net income as a % of net revenues. F-4
  • 10. MORGAN STANLEY DEAN WITTER & CO. Credit Services Income Statement Information (unaudited, dollars in millions) Quarter Ended Percentage Change From: Nine Months Ended Percentage Aug 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999 Change Fees: Merchant and cardmember $ 447 $ 392 $ 447 14% -- $ 1,337 $ 1,090 23% Servicing 424 313 349 35% 21% 1,060 876 21% Total non-interest revenues 871 705 796 24% 9% 2,397 1,966 22% Interest revenue 673 546 750 23% (10%) 2,156 1,624 33% Interest expense 316 203 353 56% (10%) 1,020 622 64% Net interest income 357 343 397 4% (10%) 1,136 1,002 13% Provision for consumer loan losses 175 113 204 55% (14%) 602 409 47% Net credit income 182 230 193 (21%) (6%) 534 593 (10%) Net revenues 1,053 935 989 13% 6% 2,931 2,559 15% Compensation and benefits 164 132 135 24% 21% 454 374 21% Occupancy and equipment 16 16 15 -- 7% 45 40 13% Information processing and communications 128 123 118 4% 8% 360 349 3% Marketing and business development 293 253 280 16% 5% 851 713 19% Professional services 30 30 27 -- 11% 83 82 1% Other 75 48 69 56% 9% 214 142 51% Total non-interest expenses 706 602 644 17% 10% 2,007 1,700 18% Income before income taxes 347 333 345 4% 1% 924 859 8% Income tax expense 125 131 133 (5%) (6%) 348 322 8% Net income $ 222 $ 202 $ 212 10% 5% $ 576 $ 537 7% Compensation and benefits as a % of net revenues 16% 14% 14% 15% 15% Non-compensation expenses as a % of net revenues 51% 50% 51% 53% 52% Profit margin (1) 21% 22% 21% 20% 21% (1) Net income as a % of net revenues. F-5
  • 11. MORGAN STANLEY DEAN WITTER & CO. Credit Services Income Statement Information (unaudited, dollars in millions) (Managed loan basis) Quarter Ended Percentage Change From: Nine Months Ended Percentage Aug 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999 Change Fees: Merchant and cardmember $ 634 $ 541 $ 591 17% 7% $ 1,810 $ 1,508 20% Other 0 0 0 -- -- 0 0 -- Total non-interest revenues 634 541 591 17% 7% 1,810 1,508 20% Interest revenue 1,617 1,250 1,558 29% 4% 4,615 3,652 26% Interest expense 728 466 688 56% 6% 2,062 1,366 51% Net interest income 889 784 870 13% 2% 2,553 2,286 12% Provision for consumer loan losses 470 390 472 21% -- 1,432 1,235 16% Net credit income 419 394 398 6% 5% 1,121 1,051 7% Net revenues 1,053 935 989 13% 6% 2,931 2,559 15% Compensation and benefits 164 132 135 24% 21% 454 374 21% Occupancy and equipment 16 16 15 -- 7% 45 40 13% Information processing and communications 128 123 118 4% 8% 360 349 3% Marketing and business development 293 253 280 16% 5% 851 713 19% Professional services 30 30 27 -- 11% 83 82 1% Other 75 48 69 56% 9% 214 142 51% Total non-interest expenses 706 602 644 17% 10% 2,007 1,700 18% Income before income taxes 347 333 345 4% 1% 924 859 8% Income tax expense 125 131 133 (5%) (6%) 348 322 8% Net income $ 222 $ 202 $ 212 10% 5% $ 576 $ 537 7% Compensation and benefits as a % of net revenues 16% 14% 14% 15% 15% Non-compensation expenses as a % of net revenues 51% 50% 51% 53% 52% Profit margin (1) 21% 22% 21% 20% 21% (1) Net income as a % of net revenues. F-6
  • 12. MORGAN STANLEY DEAN WITTER & CO. Financial Information and Statistical Data (unaudited) Quarter Ended Percentage Change From: Aug 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000 MSDW Total assets (millions) $ 404,000 $ 341,000 $ 418,000 18% (3%) Period end common shares outstanding 1,121,597,725 1,118,488,498 1,124,979,347 -- -- Book value per common share $ 16.19 $ 13.26 $ 15.66 22% 3% Shareholders’ equity (millions) (1) $ 19,054 $ 15,845 $ 18,510 20% 3% Total capital (millions) (2) $ 50,311 $ 38,740 $ 46,954 30% 7% SECURITIES ($ billions) Private Client Group Global financial advisors 13,789 12,309 13,513 12% 2% Total client assets $ 778 $ 536 $ 669 45% 16% Fee-based client account assets (3) $ 155 $ 92 $ 139 68% 12% Institutional Securities (4) Mergers and acquisitions announced transactions (5) MSDW global market volume $ 926.2 $ 588.2 $ 671.0 Rank 1 2 1 Worldwide equity and related issues (5) MSDW global market volume $ 43.9 $ 34.2 $ 26.5 Rank 2 2 2 ASSET MANAGEMENT ($ billions) Assets under management or supervision Products offered primarily to individuals Mutual funds Equity $ 122 $ 87 $ 106 40% 15% Fixed income 49 55 49 (11%) -- Money markets 55 44 52 25% 6% Total mutual funds 226 186 207 22% 9% ICS Assets 34 23 28 48% 21% Separate accounts, unit trust and other arrangements 94 69 85 36% 11% Sub-total Individual 354 278 320 27% 11% Products offered primarily to institutional clients Mutual funds 38 30 35 27% 9% Separate accounts, pooled vehicle and other arrangements 156 150 155 4% 1% Sub-total Institutional 194 180 190 8% 2% Total assets under management or supervision $ 548 $ 458 $ 510 20% 7% (1) Includes preferred and common equity and preferred securities issued by subsidiaries. (2) Includes preferred and common equity, preferred securities issued by subsidiaries, capital units and non-current portion of long-term debt. (3) Represents the amount of assets in client accounts where the basis of payment for services is a fee calculated on those assets. (4) Source: Thomson Financial Securities Data. (5) Information is year to date and stated on a calendar year basis. F-7
  • 13. MORGAN STANLEY DEAN WITTER & CO. Financial Information and Statistical Data (unaudited, dollars in millions) Quarter Ended Percentage Change From: Nine Months Ended Percentage Aug 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 1999 May 31, 2000 Aug 31, 2000 Aug 31, 1999 Change CREDIT SERVICES Owned consumer loans $ 19,817 $ 16,557 $ 22,506 20% (12%) $ 19,817 $ 16,557 20% Period end $ 20,091 $ 15,311 $ 23,459 31% (14%) $ 22,244 $ 15,458 44% Average Managed consumer loans (1) $ 44,841 $ 34,381 $ 43,701 30% 3% $ 44,841 $ 34,381 30% Period end $ 44,345 $ 33,379 $ 42,961 33% 3% $ 42,783 $ 32,845 30% Average 14.05% 14.30% 13.69% (25 bp) 36 bp 13.70% 14.25% (55 bp) Interest yield 7.35% 8.61% 7.31% (126 bp) 4 bp 7.23% 8.61% (138 bp) Interest spread 4.18% 5.29% 4.21% (111 bp) (3 bp) 4.34% 5.70% (136 bp) Net charge-off rate 5.47% 6.34% 5.11% (87 bp) 36 bp 5.47% 6.34% (87 bp) Delinquency rate (over 30 days) Credit Card $ 21.9 $ 18.3 $ 21.9 20% -- $ 67.3 $ 50.1 34% Transaction volume (billions) 41.4 37.4 40.4 11% 2% 41.4 37.4 11% Accounts (millions) 23.1 21.3 23.1 9% -- 23.1 21.3 9% Active accounts (millions) $ 1,924 $ 1,579 $ 1,868 22% 3% $ 1,870 $ 1,556 20% Average receivables per average active account (actual $) 134 130 174 3% (23%) 407 382 7% Discover Business Services’ increase in merchant locations (thousands) (1) Includes owned and securitized consumer loans. F-8