The document describes an investor correspondence software called ISP Correspondence. It allows companies to manage investor queries, track correspondence status and aging, customize categories and responses, and generate reports. Key features include flexible definitions of correspondence sources, categories, providers, and receipt modes. It facilitates inward entry, outward replies by letter or email, and powerful inquiry options. The software aims to efficiently handle all aspects of investor correspondence.

1. Dolphin Infotek (P) Limited

3. Investor correspondence
system
• ISP Correspondence is the most comprehensive and largest selling software for
managing Investor Queries and Correspondence for the “Investor Services
Department”, available today.
• Our expertise of more than a decade in Capital markets has helped us develop
solutions that answer the needs of today’s requirements specially designed for
the Share department.
• The software while functioning as a desktop window to the Investor Queries also
provides wealth of information on the status, history & ageing analysis of the
queries and complaints.

4. Parameterized Ageing Analysis Slabs
• Every category of
correspondence can be
assigned a “Service Period” to
adhere with the service
standards of the company.
• User Defined Ageing Analysis
slab. User can define his/her
own slab for ageing analysis.
• An optional ‘Holiday calendar’
can squeeze- in the true
essence of ‘working days’ into
the “service period”.
• Option to post Saturday or
Sunday or both as holidays
automatically.

5. The highlight of the software is the user’s flexibility to pre-define the Source,
Category, Service Provider & receipt mode as per the company’s requirement.
• Correspondence source -: • Correspondence Category -:
The source from where the Category can either be a complaint
correspondence has come. E.g. or request or others. eg., ‘Dividend
Investor, SEBI, BSE, RTA, etc. not received’, ‘Change of address’.
User can create any number of
categories.

6. The highlight of the software is the user’s flexibility to pre-define the Source,
Category, Service Provider & receipt mode as per the company’s requirement.
• Service Provider -: • Receipt Mode -:
‘Service provider’ is the user The mode by which the
who would manage a correspondence has been
particular correspondence. received.

7. The highlight of the software is the user’s flexibility to pre-define multiple Draft-
replies as per the correspondence and company’s requirement.

8. InWArd
Developed using GUI rich tools, the software seamlessly handles the
arduous tasks of administering the investor queries with a ‘proven’
hierarchical design.
Source of
Correspondence
Category of
Correspondence
Service Provider Service Provider Service Provider Service Provider

9. Inward entry
• User can enter details of all
inwarded documents to take
care of the correspondences.
• User can input corresponder
address, contact no. & email-
id for reply.
• User can enter up to three
categories of correspondence
in the same inward. e.g.
1) Non-receipt of dividend.
2) Change of address.
3) Change of bank details.
• User can stamp the inward
with his/her own name as a
service provider.
• Can mark mode of receipt of
the correspondence. eg..
Courier, Post, Hand delivery,
Email, etc.
• User can store details of
document enclosures in the
remarks.

10. oUtWArd
The outward process is carried out swiftly as shown below:
Inwarded
correspondence
Acknowledged
/Held (optional)
Manually disposed Letter dispatched Reply sent by email

11. Outward entry
• User can outward the Inwarded
correspondence through
system by making outward
entry.
• User can select defined draft
replies for reply.
• Can also select multiple draft
replies, in case there are
multiple correspondence
categories in the same inward.
• User can also customize the
reply to corresponder .
• Every replied draft gets saved
with the respective
outward/reply.
• Can be marked as ‘Disposed
manually’, in case no letter
needs to be printed.
• User can also enter any
remarks for his reference.

12. Mode of Replies
Print Replies
• Replies can be sent
by email or can be
printed & dispatched
to the corresponder.
• Option to
include/exclude
outward cases which
are already emailed.
• Option to select
various stationery
types to print the
replies as shown in
the screen.

13. Mode of Replies
E-mail Replies
• Emails can be sent
to all (or) select
range of outwards.
• ‘Email replies’ is
compatible with any
MAPI compliant
email client
including Microsoft
outlook, Outlook
Express, Lotus
notes, Novell
Groupwise.
• The emails are
generated and sent
to the outbox of the
email client.

14. Acknowledgement
Acknowledgement of correspondence & Printing of Aknowledgement
• Every correspondence received can be acknowledged
with an acknowledgement letter.
• However the status of the correspondence shall still be
“Pending” after acknowledgement.

15. Enquiry
The software has got powerful query system using which one can have a quick glance at
the status of the correspondence(s).
Enquiry on Member-Id
• End-User can enquire on Corresponder’s Member-id (demat
account or folio no.)
• User can see the list of all correspondence(s) done by the
corresponder in the same screen along with the ‘Status’ of the
correspondence.

16. Enquiry
The software has got powerful query system using which one can have a quick glance at
the status of the correspondence(s).
Enquiry on corresponder/Member Name
• The user can also query by Name of the corresponder as shown.
• By double clicking on any row, one can view all the correspondence
details of the selected corresponder.

17. Enquiry
The software has got a powerful query system using which one can have a quick glance
at the status of the correspondence(s).
Enquiry on corresponder/Member Name
• User can also enquire on Service provider’s name.
• User can see all correspondence(s) related to all or selected service provider.
• At the same time user can view reply draft letter, acknowledgement letter &
summary of total Inwarded, Outwarded, Acknowledged & Pending as well.

18. Reports
A plethora of reports are made available that help the company to generate and
analyze the details of the correspondences.

19. The software also provides for importing the correspondences received
by email thereby eliminating the ‘data entry’ work.

20. Few of our prestigious clients where the software has been put-to-use:
• HDFC • GTL
• Larsen & Toubro • Rolta India
• Nestle • Lupin
• Apollo Tyres • Shriram Transport &
• TAJ Finance

21. Our other products are :
• COFAC -: Comprehensive Software for Fixed Deposits Accounting.
• COSAC -: Comprehensive Software for Share Transfer Accounting.
• EMSOPS -: Employees Stock Options Management System.
• HASTAKSHAR -: Signatures Capture & Retrieval System.
• INTROSPECT -: Software for Compliance on SEBI's Guidelines.
• DOCUGRAPH -: Software for Document Archiving & Retrieving.
• RECON -: Instruments Reconciliation System.
• ISP -: Investors Services Package.

22. Contact Us
Head Office
40/24, ‘Amrapali’, Chittaranjan Park
Near Nehru Place
New Delhi – 110019
Tel: 011-26422221, 9717282912, 9717282921
Email: delhi@dolphininfotek.org
Website: www.dolphininfotek.org
__________________________________________________________
Regional Office
3rd Floor, Nav-Prabhat Chambers
Off Ranade Road, Dadar West
Mumbai – 400028
Tel: 022-24313052, 022-24228659
Email: mumbai@dolphininfotek.org
Website: www.dolphininfotek.org