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Investigating Trade-Based
Money Laundering
Michael Schidlow, Financial Crime Compliance Training
and Advisory Specialist
Michael Schidlow
Michael Schidlow is the Head of Financial
Crime Risk Training for HSBC Bank’s Global
Internal Audit Function, where he designs and
delivers training on anti-money laundering,
terrorist financing, anti-bribery/corruption, and
anti-financial crime best practices. He also
leads the function’s Emerging Risk Advisory for
North America, Latin America, and for the
Global Financial Crime Risk teams.
He is a Certified Fraud Examiner (CFE),
Certified Anti-Money Laundering Specialist
(CAMS), holds ACAMS Advanced Certification
in AML Audit (CAMS-Audit) and is a licensed
attorney.
© Michael Schidlow 2019
Trade-Based Money LaunderingAmount
$1.5-3
trillion/year FIs
70%
Transactions
92% digital
Detection
1%
Money Laundering
Trade-Based Money Laundering
Definitions Controls Methods
What Is Money
Laundering
KYC/Risk
Rating
TBML
Legal Definition Transaction
Monitoring
Front
Companies
Functional
Definition
Investigations Comingling
© Michael Schidlow 2019
Why
Trade?
2018 – US $19.48 trillion in world
merchandise exports (per World
Trade Organization)
Significant annual increases – up
10%+ from 2017
Single transaction, deal, series
contract can have million-dollars in
value
Trade-Based Money Laundering
© Michael Schidlow 2019
Poll Question #1
Which of the countries below is a hub
for company formations?
• Brazil
• Spain
• United States
Trade-Based Money Laundering
Shell Companies:
Exist only on paper and create a separate legal identity:
– No office or digital footprint
– No employees
– No products and no legitimate use other than to hold an
asset or a bank account
Often registered in offshore jurisdictions known for secrecy.
© Michael Schidlow 2019
Trade-Based Money Laundering
Shell Companies:
© Michael Schidlow 2019
Trade-Based Money Laundering
Shell company—Panama Papers:
– 200,000 shell companies opened over decades
– All opened by a law firm in Panama
– Often opened in “tax havens”
Source: “Panama Papers and Mossack Fonseca Explained,” Lisa Main and Elise Worthington, ABC News
© Michael Schidlow 2019
Trade-Based Money Laundering
Shell companies and offshore havens
Shell
company/trust
Nominee
Offshore
haven KYC?
© Michael Schidlow 2019
Trade-Based Money Laundering
Finance/Insurance Loan Trade Receivables
Screen:
• Involved
Parties
• Goods
(quality/
quantity,
price)
• Dual-Use
• Shipping
Routes/
• Transship
ment
Monitor:
• Payment
Amount
• Origin/
Country
• Third Party
• Typologies
• Sanctioned
Parties
• Sanctioned
Countries
Risk Interface – Global Trade and Receivables Finance
© Michael Schidlow 2019
Documentary
Collection
Letter of
Credit
Standby
Letter of
Credit
Bill of
Lading
Invoice
Shipping
Manifest
Insurance
Docs
Trade-Based Money Laundering
Trade Manipulation
© Michael Schidlow 2019
Trade-Based Money Laundering
”Normal” Trade Receivables
Contract – Price, Quantity, Quality
LoC – bank confirms payment
Shipping – Manifest
Funds Settlement – Buyer and
Seller
Standby
LoC:
Third party
Named and
Identified
© Michael Schidlow 2019
Trade-Based Money Laundering
Methodologies – BMPE
• Drugs in US
• Sold for US
Dollars
Seller in
Colombia
• Importer in
Colombia
• Deal w/US
Exporter
Illegal
Exchanger • Exchanger Pays
in USD
• Importer
Transfers to Seller
Deal Settled
© Michael Schidlow 2019
Poll Question # 2
Estimating the global inspection rate
for shipping containers, what
percentage are physically inspected?
• 3-5%
• 10-15%
• 30-40%
Trade-Based Money Laundering
Methodologies – Manipulation
• Over/Under Invoicing
(“Obvious”)
• Over/Under Shipment
• Phantom Shipments
3-5%
© Michael Schidlow 2019
Example: Billy Buyer and Sandra Seller
New Rolex “No Date” Submariner Model 114060
Retail Value +/- $9,000 – Billy agrees to buy 100 units @ list price,
pay via 5 separate wires
Contract – 100 Units, “Rolex
114060”
$9,000 per watch
Total (less tax, freight,
transport) – $900,000
Invoice – 100 Units,
“Luxury Watches”
$10,500 per watch
Total (less tax, freight,
transport) – $1,155,000
5 wires sent for $240,000
each
3rd Party sends one/
Billy sends four
$1,200,000
Trade-Based Money Laundering
© Michael Schidlow 2019
Example: Billy Buyer and Sandra Seller
Manifest and Bill of Lading
Lists “Luxury Watches” as contents
Requires additional locks/security - Less opportunity to inspect
255 g watch (Actual = 155 g) + 845 g box (Actual = 645 g) =
Extra 300 g
x 20 watches per shipment = 6 kg
6 kg x 5 shipments = 30 kg = $1,125,000 worth of cocaine
(as of May 2019)
Image Source: Rolex.com
Trade-Based Money Laundering
© Michael Schidlow 2019
Transaction Risk Indicators
Pricing
Potential
over- or
under-
valuation
Payment
Payments to
a vendor by
unrelated
third party
Valuation
Commodities
being traded
that do not
match the
vendor
involved
Trade-Based Money Laundering
© Michael Schidlow 2019
Contract vs. Invoice Price –
Retail $9,000 vs. Invoice Price
$10,500 Transaction Monitoring
Alerted:
- Third party transfer
- Pricing discrepancy
- Round dollar transfers
Billy - agreed to increased price
due to limited availability of sport
models.
Wire from 3rd Party
Sandra - the watches needed
extra security and padding,
hence the increased weight.
Freight Weight – Increase of 300 g
Billy - third-party payment was
from another vendor who went in
on the deal with him.
Evidence of Inspection Manual Review Noted:
- Documentary
Discrepancy (BoL, LoC,
Contract, Manifest)
- List Price Variant
- Exclusion of Freight/Tax
Sandra/Billy - blame receivables
difference on taxes and freight .
Volume of Units v. Production
basis
SAR or No
SAR?
Contract says price less freight
and taxes
Transactions in round dollars
Trade-Based Money Laundering
Example: Billy Buyer and Sandra Seller – Risk Indicators and Investigation
© Michael Schidlow 2019
Poll Question #3
Most controls related to trade based
money laundering are automated.
• True
• False
Trade-Based Money Laundering
and Sanctions Evasion
Trade-Based Money Laundering
and Sanctions Evasion
Example: North Korea
Ore,Coal,Timber
Transfer
Tracking
Automatic
Identificatio
n
System
(AIS)
transponde
rs
Close to
Ports of
Call Ship to
Ship
Transfers Image Source:
Simrad Commercial
© Michael Schidlow 2019
Trade-Based Money Laundering
Example: a Loan to Billy Buyer and Sandra Seller
Per the finance documents provided by the client:
 Rolexes set to ship from port near Tianjin, China
 Scheduled stop to offload goods in Taipei, Taiwan
port
 Destination: Vladivostok, Russia
© Michael Schidlow 2019
Example: a Loan to Billy Buyer and Sandra Seller
Transponder tracks through Dalian; stops
tracking vessel 20 miles from NK coast
Transponder turns back 18 hours later on at
pass around South Korean peninsula
Ship pings near Taipei, transponder shuts off
for another 12 hours
Transponder shows vessel 10 miles from
Pagudpud, Philipines
Tracking shuts off for another 12 hours.
Turns on again 15 miles southeast of Taipei
Trade-Based Money Laundering
and Sanctions Evasion
© Michael Schidlow 2019
Trade-Based Money Laundering
and Sanctions Evasion
Example: a Loan to Billy Buyer and Sandra Seller
© Michael Schidlow 2019
Example. Billy Buyer and Sandra Seller
Rationale
Why was
the AIS
shut off?
Transshipment
Country of
Origin for
the Goods
Why the
additional
stop?
Evidence
Were
goods,
containers,
crew
brought
on?
Entities
Third
Parties
Front/Shell
Companies
Trade-Based Money Laundering
and Sanctions Evasion
© Michael Schidlow 2019
Trade-Based Money Laundering
GHOST LAUNDERING
PRODUCTS AND SERVICES
• Gibberish/Nonsense books sold on Amazon.com
• Some true author names are stolen
• Authors get 60% of the revenue
• One $555 book sold more than 60 times over
FALSE
AUTHORS
FAKE BOOKS
COLLUSIVE
”BUYERS”
© Michael Schidlow 2019
Trade-Based Money Laundering
© Michael Schidlow 2019
PRODUCTS AND SERVICES
Ex. Billy Buyer owes Sandra Seller USD $1mn for a drug purchase
Source: The Guardian
GHOST LAUNDERING
Numerous online
publishers for
authors who want to
self publish
“Joke or gag books
with repeated content
or an intentional
absence of content”,
only where “clearly
labelled as such”
Trade-Based Money Laundering
GHOST LAUNDERING
$500
B i l l y “ p a ys ” f o r
P U B L I C AT I O N
B i l l y “ p a ys ” f o r
E D I T I N G /
I L L U S T R AT I O N $7,000
S A L E S
10 SALES
PLATFORMS
10 X PER MONTH
$1,000,000 W/O
GOING TO THE BANK
Billy’s
Book
© Michael Schidlow 2019
Trade-Based Money Laundering
Transaction Laundering
Ex. Billy Buyer owes Sandra Seller USD $1mn for a drug purchase
Ex. World of Warcraft –
HUNDREDS of hours game
play to “earn” experience and
have a more powerful
character
Closed VC – used for in
application/game purchases
on common software,
programs, and games.
Upskill,
Power Up,
Armor,
Weapons,
Outfits,
Vehicles
Access to boards/levels
© Michael Schidlow 2019
3rd Party Market
Ex. G2G.com
Clash of Clans and Clash Royale
and Marvel Contest of Champions:
• Over 250 million users,
• Generates USD $330mn per
year
Trade-Based Money Laundering
© Michael Schidlow 2019
Trade-Based Money Laundering
Ghost Laundering – FORTNITE
• Lots of in game modifications
• V-bucks needed/only available through game
• Fortnite $125k/month on eBay
• Per capita increase of dark web mentions
Schemes
•STOLEN CREDIT
CARDS USED
PROFILES
RESOLD AT
DISCOUNT
VICTIMS
SEEKING V-
BUCKS SENT TO
PHISHING SITES
CYCLICAL –
ILLICIT PROFIT
UNKNOWN
© Michael Schidlow 2019
Trade-Based Money Laundering
B i l l y l o c a t e s
O N L I N E D ATA B A S E
o n D A R K W E B
2 0 , 0 0 0 B R E A C H E D
C R E D I T C A R D S f o r
$ 5 0 , 0 0 0 i n V C
Billy makes IN -APP
PURCHASES in
ONLINE GAMES
2,000 profiles x $30
to upgrade =
$60,000 in fraudulent
charges
E N H A N C E D 2 , 0 0 0
P R O F I L E S S O L D
E X T E R N A L LY f o r $ 5 0 0
e a c h =
U S D $ 1 , 0 0 0 , 0 0 0
f i a t / V C
Ghost Laundering – FORTNITE
Breach ID’s sold
Unauth
Purchases
RESOLD
FIAT/VC CLOSED VC FIAT/VC
© Michael Schidlow 2019
Trade-Based Money Laundering
Risk Indicators: Ghost Laundering
Shell
Co.s
Unclear
Biz
Secrecy
Havens
No Ops
Acct
Constant
Ratio/%
Flux
© Michael Schidlow 2019
Trade-Based Money Laundering
Risk Indicators and Takeaways
© Michael Schidlow 2019
Trade-Based Money Laundering
Detecting a shell company
Profile:
• Single owner/common owner
• Only registering agent on file
• Set up in a secrecy haven
• Not publicly listed
• No clear biz purpose
• No employees
• No products
Activity:
$ Paythrough
$ Comingling
$ Transactions not in line
with stated purpose
© Michael Schidlow 2019
Trade-Based Money Laundering
Trade-Based Money Laundering
Risk
Deviation –
PRODUCTS,
SERVICES,
LINE of TRADE
Third Party
Payments
Obvious
Over/Under
Invoicing
Illogical Price:
Asset Ratio
© Michael Schidlow 2019
Trade-Based Money Laundering
TBML/Sanctions
Hidden
Identity
Shell Co.
Apparent
Purpose
Operating
Purpose
Altered ID
Screening
Proximity
© Michael Schidlow 2019
Thank-you for participating
Michael Schidlow
michael@scientergroup.com
@ProfSchidlow
https://www.linkedin.com/in/mschidlow/
Contact i-Sight
j.gerard@i-sight.com
Find more free webinars:
http://www.i-sight.com/resources/webinars
@isightsoftware

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Investigating Trade-Based Money Laundering

  • 1. Investigating Trade-Based Money Laundering Michael Schidlow, Financial Crime Compliance Training and Advisory Specialist
  • 2. Michael Schidlow Michael Schidlow is the Head of Financial Crime Risk Training for HSBC Bank’s Global Internal Audit Function, where he designs and delivers training on anti-money laundering, terrorist financing, anti-bribery/corruption, and anti-financial crime best practices. He also leads the function’s Emerging Risk Advisory for North America, Latin America, and for the Global Financial Crime Risk teams. He is a Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), holds ACAMS Advanced Certification in AML Audit (CAMS-Audit) and is a licensed attorney.
  • 3. © Michael Schidlow 2019 Trade-Based Money LaunderingAmount $1.5-3 trillion/year FIs 70% Transactions 92% digital Detection 1% Money Laundering
  • 4. Trade-Based Money Laundering Definitions Controls Methods What Is Money Laundering KYC/Risk Rating TBML Legal Definition Transaction Monitoring Front Companies Functional Definition Investigations Comingling © Michael Schidlow 2019
  • 5. Why Trade? 2018 – US $19.48 trillion in world merchandise exports (per World Trade Organization) Significant annual increases – up 10%+ from 2017 Single transaction, deal, series contract can have million-dollars in value Trade-Based Money Laundering © Michael Schidlow 2019
  • 6. Poll Question #1 Which of the countries below is a hub for company formations? • Brazil • Spain • United States
  • 7. Trade-Based Money Laundering Shell Companies: Exist only on paper and create a separate legal identity: – No office or digital footprint – No employees – No products and no legitimate use other than to hold an asset or a bank account Often registered in offshore jurisdictions known for secrecy. © Michael Schidlow 2019
  • 8. Trade-Based Money Laundering Shell Companies: © Michael Schidlow 2019
  • 9. Trade-Based Money Laundering Shell company—Panama Papers: – 200,000 shell companies opened over decades – All opened by a law firm in Panama – Often opened in “tax havens” Source: “Panama Papers and Mossack Fonseca Explained,” Lisa Main and Elise Worthington, ABC News © Michael Schidlow 2019
  • 10. Trade-Based Money Laundering Shell companies and offshore havens Shell company/trust Nominee Offshore haven KYC? © Michael Schidlow 2019
  • 11. Trade-Based Money Laundering Finance/Insurance Loan Trade Receivables Screen: • Involved Parties • Goods (quality/ quantity, price) • Dual-Use • Shipping Routes/ • Transship ment Monitor: • Payment Amount • Origin/ Country • Third Party • Typologies • Sanctioned Parties • Sanctioned Countries Risk Interface – Global Trade and Receivables Finance © Michael Schidlow 2019
  • 12. Documentary Collection Letter of Credit Standby Letter of Credit Bill of Lading Invoice Shipping Manifest Insurance Docs Trade-Based Money Laundering Trade Manipulation © Michael Schidlow 2019
  • 13. Trade-Based Money Laundering ”Normal” Trade Receivables Contract – Price, Quantity, Quality LoC – bank confirms payment Shipping – Manifest Funds Settlement – Buyer and Seller Standby LoC: Third party Named and Identified © Michael Schidlow 2019
  • 14. Trade-Based Money Laundering Methodologies – BMPE • Drugs in US • Sold for US Dollars Seller in Colombia • Importer in Colombia • Deal w/US Exporter Illegal Exchanger • Exchanger Pays in USD • Importer Transfers to Seller Deal Settled © Michael Schidlow 2019
  • 15. Poll Question # 2 Estimating the global inspection rate for shipping containers, what percentage are physically inspected? • 3-5% • 10-15% • 30-40%
  • 16. Trade-Based Money Laundering Methodologies – Manipulation • Over/Under Invoicing (“Obvious”) • Over/Under Shipment • Phantom Shipments 3-5% © Michael Schidlow 2019
  • 17. Example: Billy Buyer and Sandra Seller New Rolex “No Date” Submariner Model 114060 Retail Value +/- $9,000 – Billy agrees to buy 100 units @ list price, pay via 5 separate wires Contract – 100 Units, “Rolex 114060” $9,000 per watch Total (less tax, freight, transport) – $900,000 Invoice – 100 Units, “Luxury Watches” $10,500 per watch Total (less tax, freight, transport) – $1,155,000 5 wires sent for $240,000 each 3rd Party sends one/ Billy sends four $1,200,000 Trade-Based Money Laundering © Michael Schidlow 2019
  • 18. Example: Billy Buyer and Sandra Seller Manifest and Bill of Lading Lists “Luxury Watches” as contents Requires additional locks/security - Less opportunity to inspect 255 g watch (Actual = 155 g) + 845 g box (Actual = 645 g) = Extra 300 g x 20 watches per shipment = 6 kg 6 kg x 5 shipments = 30 kg = $1,125,000 worth of cocaine (as of May 2019) Image Source: Rolex.com Trade-Based Money Laundering © Michael Schidlow 2019
  • 19. Transaction Risk Indicators Pricing Potential over- or under- valuation Payment Payments to a vendor by unrelated third party Valuation Commodities being traded that do not match the vendor involved Trade-Based Money Laundering © Michael Schidlow 2019
  • 20. Contract vs. Invoice Price – Retail $9,000 vs. Invoice Price $10,500 Transaction Monitoring Alerted: - Third party transfer - Pricing discrepancy - Round dollar transfers Billy - agreed to increased price due to limited availability of sport models. Wire from 3rd Party Sandra - the watches needed extra security and padding, hence the increased weight. Freight Weight – Increase of 300 g Billy - third-party payment was from another vendor who went in on the deal with him. Evidence of Inspection Manual Review Noted: - Documentary Discrepancy (BoL, LoC, Contract, Manifest) - List Price Variant - Exclusion of Freight/Tax Sandra/Billy - blame receivables difference on taxes and freight . Volume of Units v. Production basis SAR or No SAR? Contract says price less freight and taxes Transactions in round dollars Trade-Based Money Laundering Example: Billy Buyer and Sandra Seller – Risk Indicators and Investigation © Michael Schidlow 2019
  • 21. Poll Question #3 Most controls related to trade based money laundering are automated. • True • False
  • 22. Trade-Based Money Laundering and Sanctions Evasion Trade-Based Money Laundering and Sanctions Evasion Example: North Korea Ore,Coal,Timber Transfer Tracking Automatic Identificatio n System (AIS) transponde rs Close to Ports of Call Ship to Ship Transfers Image Source: Simrad Commercial © Michael Schidlow 2019
  • 23. Trade-Based Money Laundering Example: a Loan to Billy Buyer and Sandra Seller Per the finance documents provided by the client:  Rolexes set to ship from port near Tianjin, China  Scheduled stop to offload goods in Taipei, Taiwan port  Destination: Vladivostok, Russia © Michael Schidlow 2019
  • 24. Example: a Loan to Billy Buyer and Sandra Seller Transponder tracks through Dalian; stops tracking vessel 20 miles from NK coast Transponder turns back 18 hours later on at pass around South Korean peninsula Ship pings near Taipei, transponder shuts off for another 12 hours Transponder shows vessel 10 miles from Pagudpud, Philipines Tracking shuts off for another 12 hours. Turns on again 15 miles southeast of Taipei Trade-Based Money Laundering and Sanctions Evasion © Michael Schidlow 2019
  • 25. Trade-Based Money Laundering and Sanctions Evasion Example: a Loan to Billy Buyer and Sandra Seller © Michael Schidlow 2019
  • 26. Example. Billy Buyer and Sandra Seller Rationale Why was the AIS shut off? Transshipment Country of Origin for the Goods Why the additional stop? Evidence Were goods, containers, crew brought on? Entities Third Parties Front/Shell Companies Trade-Based Money Laundering and Sanctions Evasion © Michael Schidlow 2019
  • 27. Trade-Based Money Laundering GHOST LAUNDERING PRODUCTS AND SERVICES • Gibberish/Nonsense books sold on Amazon.com • Some true author names are stolen • Authors get 60% of the revenue • One $555 book sold more than 60 times over FALSE AUTHORS FAKE BOOKS COLLUSIVE ”BUYERS” © Michael Schidlow 2019
  • 28. Trade-Based Money Laundering © Michael Schidlow 2019 PRODUCTS AND SERVICES Ex. Billy Buyer owes Sandra Seller USD $1mn for a drug purchase Source: The Guardian GHOST LAUNDERING Numerous online publishers for authors who want to self publish “Joke or gag books with repeated content or an intentional absence of content”, only where “clearly labelled as such”
  • 29. Trade-Based Money Laundering GHOST LAUNDERING $500 B i l l y “ p a ys ” f o r P U B L I C AT I O N B i l l y “ p a ys ” f o r E D I T I N G / I L L U S T R AT I O N $7,000 S A L E S 10 SALES PLATFORMS 10 X PER MONTH $1,000,000 W/O GOING TO THE BANK Billy’s Book © Michael Schidlow 2019
  • 30. Trade-Based Money Laundering Transaction Laundering Ex. Billy Buyer owes Sandra Seller USD $1mn for a drug purchase Ex. World of Warcraft – HUNDREDS of hours game play to “earn” experience and have a more powerful character Closed VC – used for in application/game purchases on common software, programs, and games. Upskill, Power Up, Armor, Weapons, Outfits, Vehicles Access to boards/levels © Michael Schidlow 2019
  • 31. 3rd Party Market Ex. G2G.com Clash of Clans and Clash Royale and Marvel Contest of Champions: • Over 250 million users, • Generates USD $330mn per year Trade-Based Money Laundering © Michael Schidlow 2019
  • 32. Trade-Based Money Laundering Ghost Laundering – FORTNITE • Lots of in game modifications • V-bucks needed/only available through game • Fortnite $125k/month on eBay • Per capita increase of dark web mentions Schemes •STOLEN CREDIT CARDS USED PROFILES RESOLD AT DISCOUNT VICTIMS SEEKING V- BUCKS SENT TO PHISHING SITES CYCLICAL – ILLICIT PROFIT UNKNOWN © Michael Schidlow 2019
  • 33. Trade-Based Money Laundering B i l l y l o c a t e s O N L I N E D ATA B A S E o n D A R K W E B 2 0 , 0 0 0 B R E A C H E D C R E D I T C A R D S f o r $ 5 0 , 0 0 0 i n V C Billy makes IN -APP PURCHASES in ONLINE GAMES 2,000 profiles x $30 to upgrade = $60,000 in fraudulent charges E N H A N C E D 2 , 0 0 0 P R O F I L E S S O L D E X T E R N A L LY f o r $ 5 0 0 e a c h = U S D $ 1 , 0 0 0 , 0 0 0 f i a t / V C Ghost Laundering – FORTNITE Breach ID’s sold Unauth Purchases RESOLD FIAT/VC CLOSED VC FIAT/VC © Michael Schidlow 2019
  • 34. Trade-Based Money Laundering Risk Indicators: Ghost Laundering Shell Co.s Unclear Biz Secrecy Havens No Ops Acct Constant Ratio/% Flux © Michael Schidlow 2019
  • 35. Trade-Based Money Laundering Risk Indicators and Takeaways © Michael Schidlow 2019
  • 36. Trade-Based Money Laundering Detecting a shell company Profile: • Single owner/common owner • Only registering agent on file • Set up in a secrecy haven • Not publicly listed • No clear biz purpose • No employees • No products Activity: $ Paythrough $ Comingling $ Transactions not in line with stated purpose © Michael Schidlow 2019
  • 37. Trade-Based Money Laundering Trade-Based Money Laundering Risk Deviation – PRODUCTS, SERVICES, LINE of TRADE Third Party Payments Obvious Over/Under Invoicing Illogical Price: Asset Ratio © Michael Schidlow 2019
  • 38. Trade-Based Money Laundering TBML/Sanctions Hidden Identity Shell Co. Apparent Purpose Operating Purpose Altered ID Screening Proximity © Michael Schidlow 2019
  • 39. Thank-you for participating Michael Schidlow michael@scientergroup.com @ProfSchidlow https://www.linkedin.com/in/mschidlow/ Contact i-Sight j.gerard@i-sight.com Find more free webinars: http://www.i-sight.com/resources/webinars @isightsoftware