This document discusses the importance of information quality and provides examples of issues caused by poor quality information. It outlines how quality information comes from well-managed quality processes and people who understand these processes. The document gives an example of a retail process going wrong due to a price not being updated correctly, and the impacts this had. It notes that information quality is important for legal compliance, customer service, and reducing costs from issues like paying people incorrectly.

1. Why Information Quality Matters Presentation to students in Whitehall CFE, April 2008

8. A process view… Decide new price Need to clear stock Write prices on goods Update stock system Tell staff new price Confirm goods re-priced Goods re-priced at till Check price is within budget Need for tool identified Pick up item and bring to checkout Price OK Pay for goods Ready to pay Leave with goods Price correct at till Customers get pleasant surprise when goods are cheaper than they thought Everything moves smoothly.