This document provides an overview and guide for transitioning an organization's communications to a hosted voice solution from Cox Business. It discusses why companies change their phone systems, what hosted voice is, how Cox Business makes the transition simple, and includes success stories from other organizations that transitioned to hosted voice with Cox Business. The guide outlines Cox Business' formula for a successful transition that includes discovery, preparation, analysis, execution, and post-migration support. It also includes a checklist of potential hosted voice features and capabilities.

1. TRANSITIONING
TOHOSTEDVOICE
A GUIDEBOOK TO TRANSFORM HOW
YOUR ORGANIZATION COMMUNICATES.
◆ LEARN.
◆ COMPARE.
◆ PLAN.
◆ MAKE IT SIMPLE.

2. 2
THIS GUIDEBOOK IS FOR YOU.
In the following pages, we’ll break down the process of transitioning to a Hosted
Voice solution, with a collection of our best-practice knowledge and guidance.
Above all, we’ll make it a simple solution.
Learn how IP Centrex and Cox Business can transform your operation.
ARE YOU ATA CROSSROADS?
Your productivity is being eroded
by frequent phone downtime.
Your staff is screaming for
anywhere, anytime phone service.
Your organization is bracing
for growth.
You are living in the Dark Ages
without call forwarding or
voice mail-to-email.
You need 24/7 reliability with
expert on-call service.
You need options for mobility,
out-of-office connectivity and
Outlook collaboration.
You need flexibility and scalability
without capital outlays.
You need a more sophisticated
technology that won’t bust
your budget.
NEXT: WHAT’S INSIDE

3. 3
WHAT’S INSIDE
QUICK VIDEO OVERVIEW:
NEXT: WHY COX BUSINESS?
LEARN MORE
COMPARE
PLAN
Why change your phone system?
What is Hosted Voice?
Is Hosted Voice right for you?
Why Hosted Voice? Why now?
How do you select a provider?
What other features does Hosted Voice offer?
How does Cox Business make it simple?
What is the Cox Business formula for success?
What do you need? A Hosted Voice capabilities checklist
How did others do it? Hosted Voice success stories
Contact us
WHY COX BUSINESS?

4. 4
SUCCESS IS BEST ACHIEVED THROUGH EXPERIENCE.
With our focus on business-to-business services, Cox Business provides voice, data and
video services for more than 300,000 businesses. We also serve most of the top-tier
wireless and wireline telecommunications carriers in the U.S. According to Vertical Systems
Group, Cox Business is one of the largest providers of business Ethernet services in the U.S.
based on customer ports and has been consistently recognized for its leadership among
telecommunications service providers.
And as a division of Cox Communications, we are backed by a solid and financially
stable leader in the cable, broadband and telephone industry.
OUR APPROACH TO TECHNOLOGY.
Serving the needs of our customers is our top priority. To that end, Cox Business offers
24x7x365 support to each Cox Business customer in addition to a dedicated account team
that oversees all of your communications technology. That means you can work with one
vendor who understands your complete data, voice and video needs. Because we take a
holistic view of your organization, we are proactive partners, looking out for opportunities
to utilize technology to improve your business.
That’s important because organizations these days are under pressure to provide
more with fewer resources. Many of our customers consider us as an extension of
their own teams. It is a close partnership that we thrive on.
WHY COX BUSINESS?
Learn more about
COX BUSINESS
NEXT: START THE TRANSFORMATION

5. LEARNABOUT
HOSTEDVOICE
◆ WHAT IS HOSTED VOICE?
◆ IS HOSTED VOICE RIGHT FOR YOU?
◆ WHY HOSTED VOICE? WHY NOW?
◆ WHY CHANGE YOUR PHONE SYSTEM?

6. 6
WHY CHANGE YOUR PHONE SYSTEM?
SO YOU’VE BEEN THINKING ABOUT YOUR CURRENT PHONE SYSTEM.
HERE’S WHAT YOU’VE DISCOVERED.
1. You spend a lot of money on your phone system. Onsite phone hardware is expensive.
And it may need to be upgraded every five years.
2. You spend a lot of time on your phone service. Onsite phone system hardware and software
have to be managed regularly. If you aren’t vigilant about system or virus upgrades, downtimes
become more frequent.
3. You work with separate voice and data vendors. Not only is it a hassle to deal with multiple
communications vendors, but you also may be paying more than you need to. There are cost
savings to be had with bundled services.
4. You want to be more productive and collaborative. Remote workers need mobile anytime,
anywhere access to their business calls and voice mail. And wouldn’t it be great to coordinate
your phone calls with your office and customer data on Outlook?
5. You aren’t able to answer all of the calls coming in. What if one of those unanswered
calls is your best customer? You need a way to manage incoming calls, send them to voice mail,
or even forward them to your cell phone when you are out of the office.
6. You want to be able to scale up or down in a flash. Whether you’ve got a decentralized office
situation or your operation is in a growth mode, you need a fast way to onboard new users and
bring on new facilities without labor-intensive cabling or costly hardware.
NEXT: WHAT IS HOSTED VOICE?Learn more about
COX BUSINESS

7. 7
WHAT IS HOSTED VOICE?
YOU’VE GOT SOME OPTIONS. HOW ABOUT HOSTED VOICE?
What is Hosted Voice and VoIP?
Hosted Voice utilizes VoIP. VoIP is short for Voice Over Internet Protocol. Simply put, it
means using the Internet for your phone communications, rather than using a dedicated
phone line. Yes, that’s right. You can get rid of your dedicated phone plan.
Is Hosted Voice new?
The concept of Hosted Voice was developed in the late 1980s. But in the last 10 years,
its popularity has taken off with the ability to leverage existing broadband Internet
lines for phone. During the last few years, Hosted Voice has been growing 8% annually,
according to Infonetics Research. Hosted Voice is one component of the growing unified
communications movement. Unified communications (UC for short) integrates instant
messaging, phone, videoconferencing, desktop sharing and data sharing.
In fact, you may already use Hosted Voice without knowing it. Skype and Google+ are
forms of Hosted Voice, but with far fewer capabilities than an enterprise-level unified
communications solution that you probably want and need.
NEXT: IS HOSTED VOICE RIGHT FOR YOU?Learn more about
COX BUSINESS

8. 8
IS HOSTED VOICE RIGHT FOR YOU?
HOSTED VOICE CAN TRANSFORM THE WAY ALL ORGANIZATIONS COMMUNICATE,
from small single-location operations to Fortune 500-level global corporations.
Here are a few of the questions that we get from organizations that are considering Hosted Voice.
We are a group of six manufacturer reps. We’re on the road a lot, and a few of us
work from our home offices. Is Hosted Voice right for us?
Wouldn’t it be great to have one phone system that you all can tap into? Maybe you want to be able to forward
a call from one rep to another. Maybe your reps want to direct calls to their cell phones automatically when they
are on the road. Maybe you want to have voice mails turn into emails when you are unable to reply by voice.
The business specialists at Cox Business can guide you during the transition.
We have a two-person IT department. How can we transition our company to Hosted Voice?
It sounds like you don’t have extra administrative resources to take on a new technology. Not to worry. Hosted Voice
is completely managed offsite by your provider, so there are no more help desk calls to answer. If you choose Cox
Business IP Centrex, we’ll make it even simpler for you. We provide training from one of our Customer Education
Specialists, plus we’ve got on-demand videos to help all of your users get onboarded quickly.
We operate multiple business locations. Is Hosted Voice right for us?
Each of your facilities probably has its own dedicated phone system. That means you are paying for duplicate
plans. And no doubt you are using an aging and ad hoc fleet manufactured by multiple vendors. That contributes
to higher-than-needed maintenance costs. Any additional facilities you add will pile on more administrative work
and service plans. If you choose Cox Business IP Centrex, we’ll take over your system management tasks, with
24/7 support. And if your facilities are spread out, you’ll get unlimited calls anywhere in the U.S.
NEXT: WHY HOSTED VOICE? WHY NOW?Learn more about
COX BUSINESS

9. 9
WHY HOSTED VOICE? WHY NOW?
SO YOU’VE BEEN THINKING ABOUT YOUR CURRENT PHONE SYSTEM.
HERE’S WHAT YOU’VE DISCOVERED.
1. You want to maximize sales opportunities. You’ll be able to triage multiple incoming
calls by rerouting important calls to anyone you choose, without any hangups.
2. You want low, predictable costs. No more upfront hardware costs.
3. Your customers deserve a better customer experience. No more dropped calls, system
downtime or ringing calls that go unanswered. Caller ID tells you when an important
customer is on the line.
4. Your staff deserves tools that improve their productivity. Redirect your calls based
on the day, time, caller and your availability. Receive voice mails in your email box.
Receive work calls remotely.
5. Your business deserves reliability when it matters most. You’ll have phone service
anywhere, anytime, with disaster recovery even through disruptive events.
6. You want to remain competitive. Your peers are probably switching to Hosted Voice,
too, if they haven’t already.
NEXT: WHY COX BUSINESS FOR HOSTED VOICE?Learn more about
COX BUSINESS

10. COMPARE
OPTIONS
◆ WHAT OTHER FEATURES DOES HOSTED VOICE OFFER?
◆ HOW DOES COX BUSINESS MAKE IT SIMPLE?
◆ HOW DO YOU SELECTA PROVIDER?

11. 11
HOW DO YOU SELECTA PROVIDER?
MAYBE YOU’VE LOOKED AT OTHER HOSTED VOICE PROVIDERS. Carefully evaluate all of your
options. Your decision could affect your business continuity, your customer experience and your ability
to remain competitive.
Are all Hosted Voice providers the same?
Although Hosted Voice is really simple for the user, Hosted Voice technology is fairly complex. This
technology includes Voice Over Internet Protocol, or VoIP. The IP part of VoIP means that your phone
calls are sent and received through your Internet line. But you also use those lines for a whole lot of
activities. For instance, someone in Sales could be finalizing an important contract, while someone in
Purchasing is downloading a large catalog, and someone in Customer Support is hosting a webinar,
and someone in the warehouse is streaming music.
Even small operations, like five-person offices, are conducting a lot of critical business simultaneously.
Internet traffic needs to be high speed and secure. A reliable provider like Cox Business will deliver
critical data through dedicated fiber connections and hybrid fiber coaxial cable that are part of a
robust communications network infrastructure.
Because we deliver Hosted Voice over our own network, Cox Business has end-to-end control over
the process. This means better quality of service, better reliability and better security.
NEXT: OTHER FEATURES HOSTED VOICE OFFERSLearn more about
COX BUSINESS

12. 12
EACH PROVIDER OFFERS A DIFFERENT PORTFOLIO OF FEATURES.
You want a solution that makes your operation more productive.
With Cox Business IP Centrex, you get an advanced,
cloud-based, hosted telephone system with:
• RELIABILITY WHEN IT MATTERS MOST Fully hosted
and managed through easy online controls for
operation even during disruptive events
• LOW, PREDICTABLE COSTS to your business, no
upfront hardware costs, no hardware obsolescence,
no need for a large IT staff
• UNLIMITED CALLS ANYWHERE IN THE U.S. and low
per-minute international rates
• FASTER RESOLUTION With expert local support, no
more finger-pointing between your IT department,
service provider or vendor—if there is a service
issue, Cox Business will resolve it
• BUSINESS CONTINUITY Automatically reroute calls in
the event of unforeseen service disruptions
• MULTIPLE PHONE OPTIONS A portfolio of Cisco®
IP phones:
reliable, high-quality, multi-functional, easy to use
Additional IP Centrex features include:
• FIND ME/FOLLOW ME Allows you to redirect your calls
based on the day, time, caller and your availability
• VOICE MAIL-TO-EMAIL enables you to receive voice mails
in your email inbox
• REMOTE OFFICE Receive work calls anywhere and
displays your work number from any phone
• VOICEMANAGER TOOLBAR Controls all standard calling
features from your computer or any phone
• MULTI-LOCATION EXTENSION DIALING Uses extension
dialing to support multiple locations
• PUSH TO TALK Allows you to set up an intercom-like
system between you and your coworkers
• AUTO ATTENDANT Automatically speaks to customers
without interrupting your day
• HOTELING FUNCTIONALITY Enables mobile users to
share both office space and phones
NEXT: HOW WE MAKE IT SIMPLE FOR YOULearn more about
COX BUSINESS
WHAT OTHER FEATURES
DOES HOSTED VOICE OFFER

13. 13
HOW DOES COX BUSINESS
MAKE IT SIMPLE?
MAYBE YOU ARE WORRIED SWITCHING TO HOSTED VOICE WILL BE TOO COMPLICATED.
Here’s how Cox Business makes it easy for you.
We manage and support the entire deployment.
Our local service manufacturer-certified technicians are available 24/7.
We walk you through your account setup with onsite instruction, online videos
and on-call support. We’re here to answer all of your questions. We provide training
through our Customer Education Specialists, plus we’ve got on-demand videos to
help all of your users get onboarded quickly.
You pay little—or no—upfront costs.
Often there are no new cables to run. No expensive hardware or software to purchase.
Easy onboarding.
New users get up and running much faster than with traditional telephony.
Our pricing is transparent.
No hidden charges, with unlimited calls anywhere in the U.S. and low
international rates. You can budget with confidence.
NEXT: MAKE A PLANLearn more about
COX BUSINESS

14. MAKEAPLAN
◆ WHAT IS THE COX BUSINESS FORMULA FOR SUCCESS?
◆ WHAT DO YOU NEED? A HOSTED VOICE CAPABILITIES CHECKLIST
◆ HOW DID OTHERS DO IT? HOSTED VOICE SUCCESS STORIES
◆ CONTACT US

15. 15
WHAT IS THE COX BUSINESS
FORMULA FOR SUCCESS?
DISCOVERY
PREPARATION
ANALYSIS
EXECUTION
Discovery
Business Objectives
Budget
Technical Needs
Short- & Long-Term Goals
Migration Methodologies
Migration Processes
Process Testing
Project Planning
Evaluation
Technical Design
Process Design
Scheduling
Migration
Post-Migration Analysis
Decommissioning
Customer After-Care
NEXT: WHAT DO YOU NEED?

16. 16
WHAT DO YOU NEED?
TRANSITIONING TO HOSTED VOICE WILL ALLOW EXPANDED OPERATIONAL
AND COMMUNICATION CAPABILITIES. Check which features you might need.
CISCO HD IP PHONES
CALL FORWARDING
DISASTER CALL REROUTING
VOICE MAIL-TO-EMAIL CONVERSION
CONTROL TOOLBAR
MULTI-LOCATION EXTENSION DIALING
INTEROFFICE INTERCOM
AUTO ATTENDANT CALL ANSWERING
OFFICE-TO-CELL MOBILITY
NEXT: HOW THEY DID IT. HOSTED VOICE SUCCESS STORIES.

17. 17
HOW DID OTHERS DO IT?
SOMETIMES IT’S HELPFUL TO LEARN HOW OTHERS HAVE TACKLED TECHNOLOGY
TRANSITION PROJECTS. Maybe you’ll see a little of yourself in one of these success stories.
Strengthening Partnerships Through Reliable Voice Technology
At any given time, Nicholas, Mark and Paul, along with their three legal associates and three
paralegals, are handling more than 40 cases simultaneously in different time zones across the
country. They use IP Centrex to ensure they can communicate with their clients
when response time is critical. Read their story.
Ensuring Operational Continuity and Future Growth
Westerly Community Credit Union was at a crossroads: its legacy phone system was aging
and lacked a needed redundancy. As a financial institution, business continuity was critical.
With an expensive hardware replacement on the horizon, the credit union instead selected
IP Centrex. Not only have their risk management needs been met, but they also enhanced
user productivity and gained scalability that will enable their plans for growth. Watch their story.
Enabling Business Development Away from the Office
Having the ability to meet with business leaders offsite was critical to the development efforts of
the Gainesville Area Chamber of Commerce. Yet their 20th century phone system did not allow for
remote access to voice mail or call forwarding. After migrating to IP Centrex, they are now able to
be out in the community actively attracting, recruiting and expanding business while still keeping
in touch with their office phone and email communications. Watch their story.
NEXT: START THE TRANSFORMATION. CONTACT US TODAY.Learn more about
COX BUSINESS

18. CONTACTS
EMAIL CONTACT@COX.COM
COX.COM/BUSINESS
SOCIAL MEDIA
© 2014 Cox Communications