The document provides an overview of the foodservice industry, including types of foodservice operations, sectors of the industry, and variables that influence food and beverage service. It discusses key aspects of the customer experience, such as food and beverages offered, service levels, cleanliness and atmosphere. Food and beverage service methods can range from full table service to self-service, depending on factors like the establishment type and customer needs.

21. SECTORS OF THE FOODSERVICE INDUSTRY

22. Sectors of the Foodservice Industry HOTEL, MOTEL, and other tourist accommodation often referred to as the LODGING INDUSTRY Developed from inns. Supported by developments in transport and increases in business and leisure- related tourism Provision of food and drinks together with accommodation services Hotels and other tourist Accommodation Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

27. RETAIL MARKET Developed originally from prestigious stores wishing to provide food and drinks as part of the retailing experience. provision of food and drink as an adjunct to retail provision RETAIL STORES Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

28. LEISURE AND SPECIAL EVENT MARKET Originally associated with hotels but has now become major sector in its own right provision of large scale food and drink alongside services such as conferencing BANQUETING/ Conferencing/ Exhibitions Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

29. LEISURE AND SPECIAL EVENT MARKET Increases in leisure have made profit from food and drink attractive to leisure and amenity providers provision of food and drink to people engaged in another pursuit LEISURE ATTRACTIONS Such as theme parks, museums, galleries, cinemas and theatres Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

30. HIGHWAY (interstate) market Born in UK in 1960s with the advent of motorway building. Influenced by USA and became specialized because of government regulations on provision of foodservice operations, retail and fuel as well as location provision of food and drink together with petrol and other retail services, often in isolated locations MOTORWAY SERVCE STATIONS Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

31. HIGHWAY (interstate) market Born out of recognition that better- fed workers work better. Boosted in UK by legislation during First and Second World Wars. Fuerther provision of food and drink to people at work INDUSTRIAL CATERING, Either in-house operations or through catering/ foodservice contractors Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

32. SOCIAL CATERER/ FOODSERVICE (students, healthcare, institutional and military Regulated and given substantial boost in the UK by the creation of the Welfare State in 1948. Maintained now through public social conscience provision of food and drink to people in colleges, universities and the forces and to people through established social need WELFARE CATERING Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

33. SEPARATE DRINKING PLACES But also some units included in SEARATE EATING and DRINKING PLACES above Developed in UK from inns; also origin of steakhouses, e.g. 1960s Berni Inns provision of food and drink in an environment dominated by licensing requirements LICENSED TRADE Including public houses, wine bars, licensed clubs and members’ clubs Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

34. TRANSPORTATION market Grew out of the need to meet the demands of traveling public. Originally services were of high levels, reflecting the type of traveller. Eventually changed to meet the needs of a wide range of travellers. provision of food and drink to people on the move TRANSPORT CATERING Including railways, airlines and marine Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

35. Catering market Developed through need to provide services at special events. The term ODC is misleading as little of this catering actually takes place outside provision of food and drink away from home base and suppliers usually associated with a major event OUTDOOR CATERING (ODC) Or off-premises catering or event catering Industry sector- international terminology Historical Summary Purpose of the foodservice operation INDUSTRY sector UK terminology

78. Small hotel organization chart GENERAL manager Food and Beverage manager Front of house manager Head chef Restaurant manager Head receptionist Housekeeper