Everything you need to know about laser hair removalMusk Clinic
Want to Remove unwanted hair? Get the best Laser hair removal treatment in Ahmedabad at Musk Clinic, the best clinic of Laser Hair Removal in Ahmedabad
Minimally Invasive Fat Reduction Treatment Colorado | Autumn Stone MD Aesthet...Autumn Stone
Minimally invasive fat reduction treatment includes technology that uses heat or cooling or an injected medication to reduce fat cells. Find out more about the Minimally Invasive Fat Reduction Treatment Colorado here. You must get in touch with Dr. Stone MD Aesthetics to avail all these services at reasonable prices. Schedule your free appointment today!!
How Much Do Jobs in the Cannabis Industry Pay?CannaInsiders
These slides quickly review the benefits offered by cannabis companies as well as the salaries for the most hired positions in 2018
For more information, visit https://cannainsiders.com
Everything you need to know about laser hair removalMusk Clinic
Want to Remove unwanted hair? Get the best Laser hair removal treatment in Ahmedabad at Musk Clinic, the best clinic of Laser Hair Removal in Ahmedabad
Minimally Invasive Fat Reduction Treatment Colorado | Autumn Stone MD Aesthet...Autumn Stone
Minimally invasive fat reduction treatment includes technology that uses heat or cooling or an injected medication to reduce fat cells. Find out more about the Minimally Invasive Fat Reduction Treatment Colorado here. You must get in touch with Dr. Stone MD Aesthetics to avail all these services at reasonable prices. Schedule your free appointment today!!
How Much Do Jobs in the Cannabis Industry Pay?CannaInsiders
These slides quickly review the benefits offered by cannabis companies as well as the salaries for the most hired positions in 2018
For more information, visit https://cannainsiders.com
Impermium has teamed with TeleSign to bring best-of-class telephone-based validation to the site integrity process. With TeleSign, suspicious customers are routed through a simple, user-friendly verification process, ensuring legitimate users move through while fraudsters and criminals stay out. In conjunction with the Impermium real-time threat detection capabilities and global threat network, site owners can control how tightly to lock down their site, balancing a great experience for trustworthy users with an impenetrable one for the bad guys. The combined solution allows administrators to rest assured that transactions such as registration, commenting, and login are safe and secure, with a minimum of inconvenience to users and the business.
Step by Step details of how I recruited 5,000 loan originators and builders, Realtors to refer over 67,000 closed customers in 8 Years for over $27,000,000 Revenue
About Scoreinc.com
Scoreinc.com, Inc., headquarter in Mayaguez Puerto Rico USA, with offices in Mobile Alabama, is a leading provider of services to the derogatory credit sector of the financial service industry through its Scoreway® Software Solution and credit report accuracy dispute services. The Scoreway® platform provides an end-to-end management solution that helps the companies that we serve manage the credit review and dispute process and to improve controls and profitability. Scoreinc.com services an ever growing list of mortgage company’s, banks, credit unions, Realtors®, builders and credit service organizations through its innovative technology and credit report accuracy service. Contact Score for more information at 877-876-5921 or by visiting the following pages:
www.scoreinc.com
Credit Repair Merchant Services: http://www.scoreinc.com/getting-paid.php
Fair Debt Collection Practices
http://www.scoreinc.com/fdcpa.php
Credit Repair Business Training http://www.scoreinc.com/members.php
Credit Repair Software:
http://www.scoreinc.com/software.php
Credit Repair Solutions:
http://www.scoreinc.com/score-way.php
Impermium has teamed with TeleSign to bring best-of-class telephone-based validation to the site integrity process. With TeleSign, suspicious customers are routed through a simple, user-friendly verification process, ensuring legitimate users move through while fraudsters and criminals stay out. In conjunction with the Impermium real-time threat detection capabilities and global threat network, site owners can control how tightly to lock down their site, balancing a great experience for trustworthy users with an impenetrable one for the bad guys. The combined solution allows administrators to rest assured that transactions such as registration, commenting, and login are safe and secure, with a minimum of inconvenience to users and the business.
Step by Step details of how I recruited 5,000 loan originators and builders, Realtors to refer over 67,000 closed customers in 8 Years for over $27,000,000 Revenue
About Scoreinc.com
Scoreinc.com, Inc., headquarter in Mayaguez Puerto Rico USA, with offices in Mobile Alabama, is a leading provider of services to the derogatory credit sector of the financial service industry through its Scoreway® Software Solution and credit report accuracy dispute services. The Scoreway® platform provides an end-to-end management solution that helps the companies that we serve manage the credit review and dispute process and to improve controls and profitability. Scoreinc.com services an ever growing list of mortgage company’s, banks, credit unions, Realtors®, builders and credit service organizations through its innovative technology and credit report accuracy service. Contact Score for more information at 877-876-5921 or by visiting the following pages:
www.scoreinc.com
Credit Repair Merchant Services: http://www.scoreinc.com/getting-paid.php
Fair Debt Collection Practices
http://www.scoreinc.com/fdcpa.php
Credit Repair Business Training http://www.scoreinc.com/members.php
Credit Repair Software:
http://www.scoreinc.com/software.php
Credit Repair Solutions:
http://www.scoreinc.com/score-way.php
Digital customer service for the digital age 24th march indigo blue peer 1 ...Dominic Monkhouse
Power to Your People – The Death and Rebirth of CRM
Presentation title: Digital Customer Service for the Digital Age
Dominic Monkhouse describes how audiences are operating online and how to deliver outstanding service through online channels
As a self-service evangelist, Dominic will be speaking about the ways in which digital customer service can improve the satisfaction of members rather than reduce it. Using experiences from his own business background as well as those of some of the world’s most customer focused organisations, Dominic will bring into sharp focus what members really want, and how we should be helping them to help themselves.
Additional talking points / details:
· Applications of social media channels, such as Twitter and Facebook, to deliver a service message
· Engaging with consumer audiences to understand satisfaction through techniques such as Net Promoter Score
· Benefits of adopting channels for two-way, open and transparent communications; building communities and engagement through social media
A SPLICE Expert Perspectives Webcast: Customer Experience Beyond SurveysSPLICE Software
Customer Experience (CX) has become a critical differentiator in today’s hypercompetitive, ultraconnected global marketplace. However, most organizations struggle due to technology restraints. This webinar shares simple, low cost strategies, like Journey Mapping, to help you improve your CX, and similarly, Net Promoter Score® (NPS®).
3 important things to consider when starting a businessCloudBooks
Before starting the business, you have to figure out many things. Your mind can fall into confusion if you do not point out the most significant things for yourself.A successful business requires an excellent idea and a lot of determination. But what do you need to investigate and think about before the beginning of the business? I am here to advise you, lads. In this post, you will discover the three most essential points to consider when starting your business.
As an entire global industry accountants pander to their clients when it comes to getting paid.
Why is this happening?
For an industry that spends their time discussing cashflow with clients and fixing their client’s financial issues, we don't practice what we preach.
We offer every type of payment plan or scheme possible, except the upfront payment. We hesitate to offer upfront payment, yet advise all our clients that this is the only way to increase or fix their cashflow problem.
We essentially act as a loan house to clients until they are ready to pay us. It's crap!
Amy Holdsworth will show you how change your mentality and switch your clients to upfront payments painlessly. Start getting paid on time!
Objectives
Understand why accountants offer so many types of payment options
Change your mentality about upfront payments
Learn how to approach your clients and tell them you are changing your ways
Be firm, get paid, and enjoy your new cashflow.
Matt DeLong - Freelancer to Business OwnerLuna Web
A presentation on moving from Freelancer to Business Owner, brought to BarCamp Memphis by Matt DeLong from Core Commerce in Nashville. Core Commerce was a Platinum Sponsor for the event.
You did it! You attracted a valuable lead or two.
Now it's time to make it count and get the most out of your marketing efforts with an intentional sales process.
This presentation with special guest, Shauna Mace CEO and Growth Consultant of Shauna Mace LLC, will share exactly how financial advisors can increase their sales success through:
- Shortening the sales cycle
- Increasing conversion rates
- Building referral relationships
- Increasing efficiencies through technology and data.
Step by Step details of how I recruited 5,000 loan originators and builders, Realtors to refer over 67,000 closed customers in 8 Years for over $27,000,000 Revenue
About Scoreinc.com
Scoreinc.com, Inc., headquarter in Mayaguez Puerto Rico USA, with offices in Mobile Alabama, is a leading provider of services to the derogatory credit sector of the financial service industry through its Scoreway® Software Solution and credit report accuracy dispute services. The Scoreway® platform provides an end-to-end management solution that helps the companies that we serve manage the credit review and dispute process and to improve controls and profitability. Scoreinc.com services an ever growing list of mortgage company’s, banks, credit unions, Realtors®, builders and credit service organizations through its innovative technology and credit report accuracy service. Contact Score for more information at 877-876-5921 or by visiting the following pages:
www.scoreinc.com
Credit Repair Merchant Services: http://www.scoreinc.com/getting-paid.php
Fair Debt Collection Practices
http://www.scoreinc.com/fdcpa.php
Credit Repair Business Training http://www.scoreinc.com/members.php
Credit Repair Software:
http://www.scoreinc.com/software.php
Credit Repair Solutions:
http://www.scoreinc.com/score-way.php
Recruitment trainer Nicky Coffin talks though 6 steps to high billing success. Includes staying focused on key tasks, quarterly achievements and pro actively making long term gains in your business
The Value of Developing Relationships in SellingJames Muir
Presentation given in 2012 to the NextGen Healthcare national sales force. On the value of developing relationships and genuinely providing value for clients.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
Our CoolSculpting® Specialists will help you feel and look more confident by contouring, sculpting, and reshaping your body with CoolSculpting. We share our own client before and after photos. This allows you to see the results we achieve for our clients and what your own transformation can look like.
Report Back from SGO 2024: What’s the Latest in Cervical Cancer?bkling
Are you curious about what’s new in cervical cancer research or unsure what the findings mean? Join Dr. Emily Ko, a gynecologic oncologist at Penn Medicine, to learn about the latest updates from the Society of Gynecologic Oncology (SGO) 2024 Annual Meeting on Women’s Cancer. Dr. Ko will discuss what the research presented at the conference means for you and answer your questions about the new developments.
New Directions in Targeted Therapeutic Approaches for Older Adults With Mantl...i3 Health
i3 Health is pleased to make the speaker slides from this activity available for use as a non-accredited self-study or teaching resource.
This slide deck presented by Dr. Kami Maddocks, Professor-Clinical in the Division of Hematology and
Associate Division Director for Ambulatory Operations
The Ohio State University Comprehensive Cancer Center, will provide insight into new directions in targeted therapeutic approaches for older adults with mantle cell lymphoma.
STATEMENT OF NEED
Mantle cell lymphoma (MCL) is a rare, aggressive B-cell non-Hodgkin lymphoma (NHL) accounting for 5% to 7% of all lymphomas. Its prognosis ranges from indolent disease that does not require treatment for years to very aggressive disease, which is associated with poor survival (Silkenstedt et al, 2021). Typically, MCL is diagnosed at advanced stage and in older patients who cannot tolerate intensive therapy (NCCN, 2022). Although recent advances have slightly increased remission rates, recurrence and relapse remain very common, leading to a median overall survival between 3 and 6 years (LLS, 2021). Though there are several effective options, progress is still needed towards establishing an accepted frontline approach for MCL (Castellino et al, 2022). Treatment selection and management of MCL are complicated by the heterogeneity of prognosis, advanced age and comorbidities of patients, and lack of an established standard approach for treatment, making it vital that clinicians be familiar with the latest research and advances in this area. In this activity chaired by Michael Wang, MD, Professor in the Department of Lymphoma & Myeloma at MD Anderson Cancer Center, expert faculty will discuss prognostic factors informing treatment, the promising results of recent trials in new therapeutic approaches, and the implications of treatment resistance in therapeutic selection for MCL.
Target Audience
Hematology/oncology fellows, attending faculty, and other health care professionals involved in the treatment of patients with mantle cell lymphoma (MCL).
Learning Objectives
1.) Identify clinical and biological prognostic factors that can guide treatment decision making for older adults with MCL
2.) Evaluate emerging data on targeted therapeutic approaches for treatment-naive and relapsed/refractory MCL and their applicability to older adults
3.) Assess mechanisms of resistance to targeted therapies for MCL and their implications for treatment selection
Anti ulcer drugs and their Advance pharmacology ||
Anti-ulcer drugs are medications used to prevent and treat ulcers in the stomach and upper part of the small intestine (duodenal ulcers). These ulcers are often caused by an imbalance between stomach acid and the mucosal lining, which protects the stomach lining.
||Scope: Overview of various classes of anti-ulcer drugs, their mechanisms of action, indications, side effects, and clinical considerations.
These simplified slides by Dr. Sidra Arshad present an overview of the non-respiratory functions of the respiratory tract.
Learning objectives:
1. Enlist the non-respiratory functions of the respiratory tract
2. Briefly explain how these functions are carried out
3. Discuss the significance of dead space
4. Differentiate between minute ventilation and alveolar ventilation
5. Describe the cough and sneeze reflexes
Study Resources:
1. Chapter 39, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 34, Ganong’s Review of Medical Physiology, 26th edition
3. Chapter 17, Human Physiology by Lauralee Sherwood, 9th edition
4. Non-respiratory functions of the lungs https://academic.oup.com/bjaed/article/13/3/98/278874
HOT NEW PRODUCT! BIG SALES FAST SHIPPING NOW FROM CHINA!! EU KU DB BK substit...GL Anaacs
Contact us if you are interested:
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Samples will be sent for your evaluation!If you are interested in, please contact me, let's talk details.
We specializes in exporting high quality Research chemical, medical intermediate, Pharmaceutical chemicals and so on. Products are exported to USA, Canada, France, Korea, Japan,Russia, Southeast Asia and other countries.
Title: Sense of Smell
Presenter: Dr. Faiza, Assistant Professor of Physiology
Qualifications:
MBBS (Best Graduate, AIMC Lahore)
FCPS Physiology
ICMT, CHPE, DHPE (STMU)
MPH (GC University, Faisalabad)
MBA (Virtual University of Pakistan)
Learning Objectives:
Describe the primary categories of smells and the concept of odor blindness.
Explain the structure and location of the olfactory membrane and mucosa, including the types and roles of cells involved in olfaction.
Describe the pathway and mechanisms of olfactory signal transmission from the olfactory receptors to the brain.
Illustrate the biochemical cascade triggered by odorant binding to olfactory receptors, including the role of G-proteins and second messengers in generating an action potential.
Identify different types of olfactory disorders such as anosmia, hyposmia, hyperosmia, and dysosmia, including their potential causes.
Key Topics:
Olfactory Genes:
3% of the human genome accounts for olfactory genes.
400 genes for odorant receptors.
Olfactory Membrane:
Located in the superior part of the nasal cavity.
Medially: Folds downward along the superior septum.
Laterally: Folds over the superior turbinate and upper surface of the middle turbinate.
Total surface area: 5-10 square centimeters.
Olfactory Mucosa:
Olfactory Cells: Bipolar nerve cells derived from the CNS (100 million), with 4-25 olfactory cilia per cell.
Sustentacular Cells: Produce mucus and maintain ionic and molecular environment.
Basal Cells: Replace worn-out olfactory cells with an average lifespan of 1-2 months.
Bowman’s Gland: Secretes mucus.
Stimulation of Olfactory Cells:
Odorant dissolves in mucus and attaches to receptors on olfactory cilia.
Involves a cascade effect through G-proteins and second messengers, leading to depolarization and action potential generation in the olfactory nerve.
Quality of a Good Odorant:
Small (3-20 Carbon atoms), volatile, water-soluble, and lipid-soluble.
Facilitated by odorant-binding proteins in mucus.
Membrane Potential and Action Potential:
Resting membrane potential: -55mV.
Action potential frequency in the olfactory nerve increases with odorant strength.
Adaptation Towards the Sense of Smell:
Rapid adaptation within the first second, with further slow adaptation.
Psychological adaptation greater than receptor adaptation, involving feedback inhibition from the central nervous system.
Primary Sensations of Smell:
Camphoraceous, Musky, Floral, Pepperminty, Ethereal, Pungent, Putrid.
Odor Detection Threshold:
Examples: Hydrogen sulfide (0.0005 ppm), Methyl-mercaptan (0.002 ppm).
Some toxic substances are odorless at lethal concentrations.
Characteristics of Smell:
Odor blindness for single substances due to lack of appropriate receptor protein.
Behavioral and emotional influences of smell.
Transmission of Olfactory Signals:
From olfactory cells to glomeruli in the olfactory bulb, involving lateral inhibition.
Primitive, less old, and new olfactory systems with different path
ARTIFICIAL INTELLIGENCE IN HEALTHCARE.pdfAnujkumaranit
Artificial intelligence (AI) refers to the simulation of human intelligence processes by machines, especially computer systems. It encompasses tasks such as learning, reasoning, problem-solving, perception, and language understanding. AI technologies are revolutionizing various fields, from healthcare to finance, by enabling machines to perform tasks that typically require human intelligence.
Lung Cancer: Artificial Intelligence, Synergetics, Complex System Analysis, S...Oleg Kshivets
RESULTS: Overall life span (LS) was 2252.1±1742.5 days and cumulative 5-year survival (5YS) reached 73.2%, 10 years – 64.8%, 20 years – 42.5%. 513 LCP lived more than 5 years (LS=3124.6±1525.6 days), 148 LCP – more than 10 years (LS=5054.4±1504.1 days).199 LCP died because of LC (LS=562.7±374.5 days). 5YS of LCP after bi/lobectomies was significantly superior in comparison with LCP after pneumonectomies (78.1% vs.63.7%, P=0.00001 by log-rank test). AT significantly improved 5YS (66.3% vs. 34.8%) (P=0.00000 by log-rank test) only for LCP with N1-2. Cox modeling displayed that 5YS of LCP significantly depended on: phase transition (PT) early-invasive LC in terms of synergetics, PT N0—N12, cell ratio factors (ratio between cancer cells- CC and blood cells subpopulations), G1-3, histology, glucose, AT, blood cell circuit, prothrombin index, heparin tolerance, recalcification time (P=0.000-0.038). Neural networks, genetic algorithm selection and bootstrap simulation revealed relationships between 5YS and PT early-invasive LC (rank=1), PT N0—N12 (rank=2), thrombocytes/CC (3), erythrocytes/CC (4), eosinophils/CC (5), healthy cells/CC (6), lymphocytes/CC (7), segmented neutrophils/CC (8), stick neutrophils/CC (9), monocytes/CC (10); leucocytes/CC (11). Correct prediction of 5YS was 100% by neural networks computing (area under ROC curve=1.0; error=0.0).
CONCLUSIONS: 5YS of LCP after radical procedures significantly depended on: 1) PT early-invasive cancer; 2) PT N0--N12; 3) cell ratio factors; 4) blood cell circuit; 5) biochemical factors; 6) hemostasis system; 7) AT; 8) LC characteristics; 9) LC cell dynamics; 10) surgery type: lobectomy/pneumonectomy; 11) anthropometric data. Optimal diagnosis and treatment strategies for LC are: 1) screening and early detection of LC; 2) availability of experienced thoracic surgeons because of complexity of radical procedures; 3) aggressive en block surgery and adequate lymph node dissection for completeness; 4) precise prediction; 5) adjuvant chemoimmunoradiotherapy for LCP with unfavorable prognosis.
1. INTRODUCTION BY DR KANASE
Welcome to Training!!
3 Days of intense, immersive fun learning
You will learn everything that you need to do your job effectively
Agenda Day 1 and 2 = 9a-6p & Day 3 = 9a-5p on. See Training Manual
for the Training Agenda
Your training consists of 5 parts. You must successfully complete
all 5.
1.
2.
3.
4.
5.
Medical
Sales
Day-to-Day operations
IT
Marketing
Our MISSION is simple = Transform Lives
By making people feel young beautiful and confident
Give Excellent Medical service (give them Great Results!) &
Give Excellent Customer service (create raving fans!)
2. INTRODUCTION BY DR KANASE
My goal is to build a place of Truth and
Happiness
To contribute meaningfully to society by
making people’s (customers and
employees’) lives better
It is not easy and quick. It will take hard
work, discipline and sacrifice
You will have to work hard, save & invest
and be willing put off buying a lot of stuff
today, for a better tomorrow
3. About Us - Who we are
http://www.americanlaser-medspa.com/about-us
American Laser Med Spa is a group of 6 clinics in Texas and New
Mexico. We specialize in non-surgical cosmetic laser procedures
We offer the following services:
1.
4 laser procedures
i.
LHR = Laser Hair Removal
ii. Foto = Fotofacial / Skin Rejuvenation
iii. ST = Skin Tightening
iv. Velashape = Cellulite reduction and body
reshaping/contouring
2.
Ultrasonic facials
3.
Cosmetic injections = Botox and Dermal Fillers - Juvederm Ultra
Plus XC
4. Company History (Our Story)
I was always interested in Laser Hair
Removal and non-surgical cosmetic
procedures. When a local physician
and her husband planned to move to
Dallas from Amarillo, I purchased
their clinic
5. Company History (Our Story)
Date Event
Aug-05 Purchased Advanced Laser Clinic Amarillo
Nov-05 Joined as licensee - American Laser Centers
Apr-06 Opened Albuquerque
Jun-06 Opened El Paso
Nov-06 Opened Tulsa
May-07 Opened Midland
Jun-07 Opened Lubbock
Jul-07 Opened Corpus Christi
Dec-08 Closed Tulsa – due to financial reasons
June-11
Parted ways with ALC. Now - American Laser Med Spa
6. 3 Very Important Definitions
Life Time Value of a Customer
Transaction
Sale
7. Lifetime Value of Customer
Create Customers for Life
Our goal is to build long term relationship
as their trusted friend and advisor.
Rather than just a $2K sale for today,
think of them as a customers for life.
8. Transaction
Exchange of money for services
Focus on Transaction. Not just on sale
A transaction is not complete until they
have received ALL their services
(eg LHR – full 2 yrs, Velashape – all 6 Tx
received).
So when we make a $2k LHR
sale, all we have done is collected a
‘deposit’.
Now we owe them Excellent Quality Service
9. Sale - Definition
All 3 things MUST be done to qualify
as a Sale
All papers signed (Mindbody
receipts, Pt Pad = signed consents
& Consult papers)
Money in the bank
Received 1st treatment
11. Internal Rules
13.
14.
15.
16.
17.
18.
19.
Tell us Bad news immediately
Trust but Verify
Do not come with just a problem. Come with a
solution. Be a PPS – Professional Problem
Solver
Judge people on recent performance only
Be Frugal in spending
Be a Fierce competitor
Use technology only to improve customer
happiness. Not just because it is ‘cool’
12. Core Values - ETHICS
Ask yourself “If this was my family member, will I
still do it? The answer has to be YES, WITHOUT A
DOUBT. If the answer is ‘maybe’ then DON’T DO IT
After you first obey all rules, ask yourself whether you
are willing to have any contemplated act appear the next
day on Facebook or Google to be read by your Friends &
Family. If you follow this test, you need not fear my
other message –
Loose Money for the clinic and I will be
understanding. Loose a shred of reputation and I
will be ruthless
13. Core Values – 2 Videos
Core values and Ethics Videos –
Jeff Bezos video
Warren Buffett Video
14. DO I KNOW WHAT IS EXPECTED OF ME?
It takes $40K to pay bills and $60k to pay
equipment loans monthly
Minimum Sales Goal per month Clinic Managers Goal = $40K cash basis
monthly
Tech Goal = $10K accrual monthly
95% Customers must be Happy with results &
ZERO Burns
50% of Tech time in Treatment Room (5-10 tx
per day/per tech)
Zero – absences/tardies
Successfully implement NEW projects – eg Wish
Lists
15. CM Job Expectations
Meet sales goals (cash or accrual)
Daily – 5K
Weekly – 30K
Monthly - >100K
Do 10 consults per day – close rate
70%
Oversee 15-30 Tx per day
Work 45 hrs/wk.
8:45am to about 6:30pm daily
16. CM – Report Card
Criteria
Report
Lead Measure
Lag Measure
Sales
Sales By Rep
Report
•Meet and exceed sales
goals
•$40K/mo cash (daily,
weekly, monthly)
Less than 40K accrual/mo
Medical
•EMR Report
•Burn Report
•SG Report
95% Happy Pts
•# of Pts seeing results
•Treat 5 pts a day
ZERO Burns & 5%
Slow-Responders
•# of BURNS
•# of Slow-Responders
•ZERO burns expected
•ALL Slow-responders
addressed
•50% Labor
Report
Customer
Service
Listen 360
# of Testimonials/mo
•# of Patient Complaints
•ZERO unresolved
customer complaints
Attendance
Attendance
Report
Always ON-Time and
minimal Absenteeism
•# of Absences
•# of Tardies
Peer to Peer
Relations
Peer Survey
Report
# of Compliments
# of Complaints
17. CM – Report Card
Communication/
Management
Lead Measure
Lag Measure
Always on top of things from
Corporate and her staff
Needs to be reminded
several times – eg clock-ins,
pulse counts
ZERO OT
Optimized schedule
Checklist followed
•Checklists not done
•Sch not optimized
•Repeated OT
Equipment –
maintained properly and clean
Equipment Problems –
breakage due to staff
negligence
Supply Chain –
accurate quarterly
consumption, ordering and
receiving
NOT on Top of Supplies –
with inaccurate quarterly
consumption, ordering and
receiving
18. Tech Job Expectations
Meet sales goals (cash or accrual)
$10K accrual per Month
Treatments = 50% of your time
must go towards doing Treatments
Treat 5-10 pts/day
95% Pts Happy (>90% Improv.)
Work = 36-40 hrs/wk
(8:45am to 6pm daily for 4 to 5 days a week)
19. Tech Job Expectations
Quality of Work
Good
Results
No Burns
Minimal Satisfaction Guarantees
Quantity of Work
Attendance
Report – Tardiness (coming
late or leaving early), Absenteeism
(gone for whole day)
50% Labor Report
20. Tech – Report Card
Criteria
Report
Lead Measure
Lag Measure
Sales
Sales By Rep
Report
Meet and exceed sales
goals. 10K accrual
monthly
Less than 10K accrual
basis
Medical
•EMR Report
•Burn Report
•SG Report
95% Happy Pts
•# of Pts seeing results
•Treat 5-10 pts a day
ZERO Burns & 5%
Slow-Responders
•# of BURNS
•# of Slow-Responders
•ZERO burns expected
•Address ALL Slowresponders
•50% Labor
Report
Customer
Service
Listen 360
# of Testimonials/mo
•# of Patient Complaints
•ZERO unresolved
customer complaints
Attendance
Attendance
Report
Always ON-Time and
minimal Absenteeism
•# of Absences
•# of Tardies
Peer to Peer
Relations
Peer Survey
Report
# of Compliments
# of Complaints
21. Define who gets credit for sale
Person present when #1 and #2 above are done. i.e.
money collected and signatures obtained.
Exception – If you completed everything and pt came
in just to make the payment and sign papers and you
can prove it (your notes in contact logs, sales ticket,
sales forecast and chart notes). If there is a
disagreement between 2 staff members about who gets
credit, regional manager will break the tie.
Sales – calculated on cash basis AND accrual basis.
(Without taxes)
Since it is hard to track who gets credit for auto-pay
sales, you get full credit for the accrual sale on the
date it happens so you won’t have to worry about
tracking each future monthly auto-pay payment on
that account.
Chase financing sales go to you as cash basis
22. Who does Consults & Upsells
Consults – are generally done by CM’s.
Upsells - are generally done by techs.
Referrals – If a tech brings in a consult
from a referral – As much as possible, the
Tech will do the consult so she can close
the sale she has worked on and begin a
positive relationship with the new sale. If
there is a scheduling conflict then CM to
do the consult.
DO NOT reschedule consults to fit staff
schedule. The convenience factor works
the other way around.
23. Pmt on Account / Account Payment
For payment collected from patient for
balance due. If you (as a tech or
manager) processed this in Retail section,
note that Regional Manager or Accounting
Dept will change the Rep from your name
to ‘unassigned’. If you find a mistake
please notify us to correct it.
Put Sales Notes on bottom right side in
Retail section
24. Where to look at Clinic Sales & Your
Sales - ‘Sales by Rep’ report
Sales Report on our Intranet
MB Dashboard
Report >> Sales >>Sales by Rep >>choose
Accrual basis >>summary >>subtotal
We look at CASH BASIS for clinic sales
performance
Where to look at ‘Sales by Rep’ report
MB Dashboard
Report >> Sales >>Sales by Rep >> choose cash
basis >>summary >>subtotal = Your Cash Sales
Same as above >> choose accrual basis = Your
Accrual Sales
25. Always Verify accuracy to avoid losing
credit
If you don’t tell us about a mistake
within 48 hrs you loose credit and we
won’t change it thereafter.
Eg .you made a $3000 sale but it was
accidentally assigned to another tech. If
you fail to notify us within 48 hrs (except
on Sat – notify by Tue), you will loose
credit for that entire sale and the sale will
be credited to ‘unassigned’ so please
watch your “Sales by Rep” report
carefully.
26. Staff Purchase & Staff Treatment
Staff Treatment –
Guidelines for Employees treating each other (even for training purposes)
Notify and get permission from Regional Manager
Both employees must be off the clock (unless permitted
for training)
Treatment preferably done outside of clinic hours
Cannot interfere with paying patients
The treatment receiving employee must be treated just
like any other pt i.e.
Consents & Patient Pad must be accurate
Must have EMR notes
Must be on MB schedule - Check out as ‘comp’