- The document describes a contact center software solution called "ice" that is provided by ComputerTalk Technology, a Microsoft Gold Certified Partner with over 25 years of experience in enterprise contact center solutions. - Ice is an all-in-one, software-only contact center product that provides ACD, IVR, social media, email management, quality monitoring, reporting, outbound capabilities and more through a graphical workflow designer. - Ice can integrate with Skype for Business, Cisco, Mitel, Avaya and other systems both on-premises and in the cloud.