Intranets in 2011 will see a rise in social tools that allow employees to better connect and share information. User profiles will serve as hubs for work history, interests, and achievements. Content will increasingly be user-generated through tagging and social profiles. Mobile access will let users access information anywhere. Intranets will provide self-service platforms for tasks like HR, finances, and facilities. Collaboration will be simplified through social sharing of content and real-time review/approval. Search will include people search and expertise tagging alongside document search. Personalization, customization, and mobile-friendly delivery will enhance the user experience.
2011 IBM Collaboration Solutions Directions and StrategyAnna O'Neal
This presentation is an overview of IBM's Social Business strategy. The two primary components of this strategy are the Social Business Framework, which contains the products and services that provide the social capabilities, and the Social Business Toolkit, which provides the standards-based mechanisms for integrating with the Framework. The Toolkit enables the integration of IBM's social capabilities into an organization's internal or external facing IT infrastructure.
2011 IBM Collaboration Solutions Directions and StrategyAnna O'Neal
This presentation is an overview of IBM's Social Business strategy. The two primary components of this strategy are the Social Business Framework, which contains the products and services that provide the social capabilities, and the Social Business Toolkit, which provides the standards-based mechanisms for integrating with the Framework. The Toolkit enables the integration of IBM's social capabilities into an organization's internal or external facing IT infrastructure.
Communication and collaboration in the Enterprise 2.0 worldHuddleHQ
Enterprise 2.0 refers to the intersection of social media tools and the business world. It utilizes collaboration and interconnectivity enabled by web 2.0 technologies to break down silos and improve flexibility, productivity, and agility within organizations. While adoption faces challenges like resistance to change, proper planning and leadership buy-in can help drive successful implementation and realization of benefits like more efficient work processes. As mobile connectivity grows, a new culture of connected work across industries is emerging.
Situational applications and their role in enterprise it strategyNewton Day Uploads
This document discusses situational applications and their role in enterprise IT systems rationalization and innovation. It provides a brief history of situational applications technologies from spreadsheets to modern cloud-based platforms. While the need for these types of applications has existed, several factors have prevented their widespread adoption until recently, including a lack of integration with enterprise data and IT standards. The latest generation of situational applications platforms aim to address this unmet need by providing centralized management of applications while allowing non-technical users to access and analyze enterprise data.
The ESN meets a more abstract set of business requirements, selected to address a list of
long- standing functional challenges, e.g. increasing employee engagement, enhancing collaboration, better access to knowledge, reducing travel costs, speeding up business processes, or enabling the future of work.
How to select Enterprise Social Network (ESN) Vendor (July13)KINSHIP enterprise
The Enterprise Social Network (ESN) meets a desired set of target features that's believed to be desired within the organisation, such as employee profiles, document sharing, microblogging, news feeds, file syncing, or mobile knowledge access, along with supporting technical capabilities like application integration, search, administration consoles, and governance features.
Fabrice Lacroix - Connecting a Chatbot to Your Technical Content: Myth and Re...LavaConConference
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
In this session attendees will learn:
How rules-based chatbots work and why those simple demos are so impressive
Why chatbots so often fail as soon as they enter the real world
Why current technologies are inadequate and give unsatisfactory experiences
The difficulties in fueling a chatbot with text-based content
Technological approaches which will permit you to go to the next level with a chatbot that can take you to a higher degree of functionality
2011 IBM Collaboration Solutions Directions and StrategyAnna O'Neal
This presentation is an overview of IBM's Social Business strategy. The two primary components of this strategy are the Social Business Framework, which contains the products and services that provide the social capabilities, and the Social Business Toolkit, which provides the standards-based mechanisms for integrating with the Framework. The Toolkit enables the integration of IBM's social capabilities into an organization's internal or external facing IT infrastructure.
2011 IBM Collaboration Solutions Directions and StrategyAnna O'Neal
This presentation is an overview of IBM's Social Business strategy. The two primary components of this strategy are the Social Business Framework, which contains the products and services that provide the social capabilities, and the Social Business Toolkit, which provides the standards-based mechanisms for integrating with the Framework. The Toolkit enables the integration of IBM's social capabilities into an organization's internal or external facing IT infrastructure.
Communication and collaboration in the Enterprise 2.0 worldHuddleHQ
Enterprise 2.0 refers to the intersection of social media tools and the business world. It utilizes collaboration and interconnectivity enabled by web 2.0 technologies to break down silos and improve flexibility, productivity, and agility within organizations. While adoption faces challenges like resistance to change, proper planning and leadership buy-in can help drive successful implementation and realization of benefits like more efficient work processes. As mobile connectivity grows, a new culture of connected work across industries is emerging.
Situational applications and their role in enterprise it strategyNewton Day Uploads
This document discusses situational applications and their role in enterprise IT systems rationalization and innovation. It provides a brief history of situational applications technologies from spreadsheets to modern cloud-based platforms. While the need for these types of applications has existed, several factors have prevented their widespread adoption until recently, including a lack of integration with enterprise data and IT standards. The latest generation of situational applications platforms aim to address this unmet need by providing centralized management of applications while allowing non-technical users to access and analyze enterprise data.
The ESN meets a more abstract set of business requirements, selected to address a list of
long- standing functional challenges, e.g. increasing employee engagement, enhancing collaboration, better access to knowledge, reducing travel costs, speeding up business processes, or enabling the future of work.
How to select Enterprise Social Network (ESN) Vendor (July13)KINSHIP enterprise
The Enterprise Social Network (ESN) meets a desired set of target features that's believed to be desired within the organisation, such as employee profiles, document sharing, microblogging, news feeds, file syncing, or mobile knowledge access, along with supporting technical capabilities like application integration, search, administration consoles, and governance features.
Fabrice Lacroix - Connecting a Chatbot to Your Technical Content: Myth and Re...LavaConConference
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
In this session attendees will learn:
How rules-based chatbots work and why those simple demos are so impressive
Why chatbots so often fail as soon as they enter the real world
Why current technologies are inadequate and give unsatisfactory experiences
The difficulties in fueling a chatbot with text-based content
Technological approaches which will permit you to go to the next level with a chatbot that can take you to a higher degree of functionality
TIGRIS is the number one business communications solution in South Korea. TIGRIS combines the convenience and immediacy of an SNS-style timeline with full connectivity to enterprise resources.
TIGRIS offers a comprehensive mobile app that provides a solution to the security problems presented by BYOD. Simply by using the full set of communications clients (email, SMS, etc) provided within the Tigris app, employees can separate their business and personal communications, and can disable the app remotely to ensure that no information is compromised in the event of mobile device loss.
TIGRIS is available in both turnkey (self-hosted) and subscription pricing models (based on the number of users), to suit the budget of any company, large or small. Why not take a closer look and contact us for more information?
The webcast focuses on SharePoint’s ability to integrate with third party systems including horizontal solutions, industry solutions and LOB integration. Its product features are described at length depending on the different SharePoint versions. The webcast also enlightens the viewers on what one has to consider before implementing SharePoint in the organization: — the initial strategy, build/ testing, maintenance and support and roll out.
The document summarizes eSelf's Relevance Platform, which allows organizations to distribute relevant content within and beyond the enterprise. It analyzes current approaches like personalization and keyword searching that don't account for individual user context. The Relevance Platform sits at the infrastructure layer to provide a unified view of users and intelligently deliver relevant content. It uses languages like PDML and RDML to profile users and content, and an inference engine adapts profiles in real-time. The platform benefits various organizations by enabling personalization, knowledge management, and intelligent information sharing.
This document discusses the shift from traditional "Enterprise 1.0" email and document-centric collaboration to newer "Enterprise 2.0" people-centric collaboration using social networking and real-time communication. Enterprise 2.0 aims to increase productivity by allowing seamless collaboration between employees, suppliers, customers and stakeholders. It emphasizes the user experience over rigid legacy tools. While technology plays a role, Enterprise 2.0 represents a philosophical shift focusing on extracting value from social interactions and user experiences within an organization. The challenges for organizations include embracing open information sharing over top-down control and accommodating newer technologies and work styles.
IRJET- Virtual Community Using Cloud Technology “Unitalk”IRJET Journal
This document discusses the development of a virtual community system called "Unitalk" using cloud technology. The system would allow a college community to share notices, posts, notes, and ask student queries through a web portal connected to the cloud. It would help the college administrator get information on registered students and faculty. The system also proposes a chatbot for easy access to common questions. The chatbot would allow users to ask questions like they would to a human. The document discusses how cloud computing, community clouds, software as a service, and chatbots could enable this virtual community system.
This document discusses enterprise collaboration using Microsoft SharePoint 2010. It provides an overview of SharePoint 2010's capabilities for content management, records management, and business process management. It also highlights how leading organizations are using SharePoint 2010 for their intranet, portal, content, collaboration and knowledge management needs. Examples of successful implementations at companies like Sony Electronics, Owens Corning, and a fire safety products company are also mentioned.
SharePoint 2010 can make employees more collaborative, productive, and insightful through enhanced tools for content-based collaboration, enterprise social computing features, new search capabilities, and workflow enhancements. It provides improved business intelligence, collaboration, enterprise portal and search functions compared to previous versions. Users can access content and work together from various devices anywhere through the use of web apps and a mobile workspace.
The document discusses trends in the use of employee self-service technology in human resources. It describes how self-service systems have evolved from mainframe computers that automated basic HR functions to modern web-based and mobile platforms that allow employees to independently access and update their personal information, benefits, training records, and other employment-related data. The document also examines how social networking and dashboard technologies have expanded the scope of self-service HR to include communication, engagement, and strategic workforce analytics. While self-service systems provide benefits to both employees and employers, the document notes they also present risks like security breaches and legal liabilities that companies must mitigate through clear policies and procedures.
This document provides an overview of Integrated Real-time & Windows Systems (IRW), a company that provides SharePoint and business intelligence solutions. Some key points:
- IRW was formed in 1987 and has 30 staff members focused on delivery and technical teams. It has offices in Glasgow and London and serves clients across the UK.
- It is a Microsoft Gold Partner and has experience implementing over 50 SharePoint and BI solutions, including for clients in sectors like healthcare, education, government, and private companies.
- The document discusses some of IRW's SharePoint clients and capabilities around familiar, connected, and intelligent Microsoft technologies like SharePoint, Dynamics CRM, and Office 365.
Envision IT - Designing your SharePoint Extranet to work for youEnvision IT
Envision IT demonstrates how our clients are using SharePoint to transform their businesses, lower costs and maximize growth potential with an Extranet. See how we extend SharePoint beyond the corporate firewall and deliver an enhanced user experience.
Web engineering UNIT V as per RGPV syllabusNANDINI SHARMA
E- Commerce, E-commerce Business Models, The Internet and World Wide Web: E-commerce
Infrastructure, Building an E-commerce Web Site , Electronic Commerce environment and opportunities. Modes of Electronic Commerce, Approaches to safe Electronic Commerce, Electronic Cash and Electronic Payment Schemes ,Online Security and Payment Systems, Ecommerce Marketing Concepts, Advertising on the Internet: issues an Technologies, Ecommerce Marketing Concepts Electronic Publishing issues, approaches, legalities and technologies ,Privacy and Security Topics: Introduction, Web Security , Encryption schemes, Secure Web document, Digital Signatures and Firewalls, Cyber crime and laws, IT Act.
The document discusses the future of enterprise technology and the transition from Enterprise 1.0 systems to Enterprise 2.0. It notes that Enterprise 1.0 systems like ERP do not capture tacit knowledge, while Emergent Social Software Platforms of Enterprise 2.0 allow for collaborative knowledge discovery. It outlines some differences between Enterprise 1.0 and Enterprise 2.0, such as split vs emergent knowledge and intimidating vs social approaches. The document also discusses elements of an IT operating model for Enterprise 2.0, including processes, governance, services, measurement and organization. Finally, it raises questions about an organization's readiness for Enterprise 2.0 and the potential risks around disruption and changes to culture.
Leveraging social media across the organizationHermes F
In today’s socially driven digital landscape, the enterprise must adapt to leverage the social capitol and knowledge of its employees. Change is not instant and companies will need to deploy various solutions to meet its employees’ businesses needs. The true power of social media lies within unifying the various communication platforms to create and grow their knowledge base.
Leveraging
Oliver Wyman - Delta Organization & Leadership, a global consulting firm with 350 employees across 13 offices, previously had its intellectual property dispersed across multiple intranet systems built on disparate technologies, making it difficult for consultants to find and reuse existing information. To improve knowledge access and sharing, the firm implemented a new intranet called the Knowledge and Insight Marketplace (KIM) using Microsoft Office SharePoint Server 2007. KIM provides a single repository for content, enabling easy search and collaboration. This has increased workforce productivity, reduced duplicate work, and created business efficiencies by streamlining knowledge management processes.
ASSYST is a Microsoft Gold Certified Partner that provides end-to-end SharePoint services including consultation, implementation, support, upgrades and infrastructure support. They have experience implementing SharePoint across various industries since 2004. Their dedicated team has experience with SharePoint 2010 and can customize solutions for enterprise search, collaboration, workflows and more to meet clients' needs.
The document provides an overview of e-business and its applications. It discusses how e-business uses information and communication technologies to support business activities both internally and externally. Internally, it allows for better management of customer relationships, enterprise resources, documents, and human resources. Externally, it enables improved communication and collaboration through tools like VoIP, content management systems, email, voice mail, and web conferencing. It also allows for electronic commerce through activities like internet marketing, supply chain management, and online shopping. The document examines how e-business impacts India's GDP and concludes with references.
Whitepaper Leading the Cultural Shift to Enterprise 2.0Rich_C07
This document discusses leading the cultural shift to Enterprise 2.0. It emphasizes that Enterprise 2.0 requires changes to both technology and culture within organizations. Leadership must champion Enterprise 2.0 and balance freedom with control when implementing these new technologies and practices. Blogs and other tools can be used to cultivate knowledge sharing but require active participation and feedback. Overall, the document argues that with the right foundation and focus on culture, Enterprise 2.0 can empower employees and improve collaboration.
This document discusses building an intranet as an interactive destination work hub. It recommends having a plan for success including governance alignment, overcoming obstacles, and a phased approach. The presentation covers designing for users with personas, information architecture, and an agile approach. It emphasizes the importance of design, user experience, and partnering with a trusted organization to launch the new intranet.
[uengine.org]Process codi – a smartwork platform based on social patternsHannah Kim
The document discusses social patterns and how they can be utilized in business processes. Social patterns refer to how value flows from the use of social networks by companies. They are categorized based on their target usage, such as using human networks to promote products or opening information. The document presents examples of social patterns like issue tracking through collective intelligence. It describes how a social BPM tool called ProcessCODI can integrate social networks, email, and business processes to implement social patterns and enable smart work. ProcessCODI aims to provide workers the right resources at the right time for focus on value-added tasks.
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
Keynote EuroIA Paris, 2010 — HSBC Brazil Case Study Paulo Floriano
This presentation is focused on the process of designing an intranet, from the beginning, to the “end”. This is because the presenter was the project manager and was directly involved in this major two-year project. The objective is to cover all the basis on user research, strategy, information architecture, content strategy and the project conduction itself – since it involved a team of more than 25 members. The case is related to the HSBC Brazil intranet, an award winning project (Nielsen Group’s Intranet Design Annual).
TIGRIS is the number one business communications solution in South Korea. TIGRIS combines the convenience and immediacy of an SNS-style timeline with full connectivity to enterprise resources.
TIGRIS offers a comprehensive mobile app that provides a solution to the security problems presented by BYOD. Simply by using the full set of communications clients (email, SMS, etc) provided within the Tigris app, employees can separate their business and personal communications, and can disable the app remotely to ensure that no information is compromised in the event of mobile device loss.
TIGRIS is available in both turnkey (self-hosted) and subscription pricing models (based on the number of users), to suit the budget of any company, large or small. Why not take a closer look and contact us for more information?
The webcast focuses on SharePoint’s ability to integrate with third party systems including horizontal solutions, industry solutions and LOB integration. Its product features are described at length depending on the different SharePoint versions. The webcast also enlightens the viewers on what one has to consider before implementing SharePoint in the organization: — the initial strategy, build/ testing, maintenance and support and roll out.
The document summarizes eSelf's Relevance Platform, which allows organizations to distribute relevant content within and beyond the enterprise. It analyzes current approaches like personalization and keyword searching that don't account for individual user context. The Relevance Platform sits at the infrastructure layer to provide a unified view of users and intelligently deliver relevant content. It uses languages like PDML and RDML to profile users and content, and an inference engine adapts profiles in real-time. The platform benefits various organizations by enabling personalization, knowledge management, and intelligent information sharing.
This document discusses the shift from traditional "Enterprise 1.0" email and document-centric collaboration to newer "Enterprise 2.0" people-centric collaboration using social networking and real-time communication. Enterprise 2.0 aims to increase productivity by allowing seamless collaboration between employees, suppliers, customers and stakeholders. It emphasizes the user experience over rigid legacy tools. While technology plays a role, Enterprise 2.0 represents a philosophical shift focusing on extracting value from social interactions and user experiences within an organization. The challenges for organizations include embracing open information sharing over top-down control and accommodating newer technologies and work styles.
IRJET- Virtual Community Using Cloud Technology “Unitalk”IRJET Journal
This document discusses the development of a virtual community system called "Unitalk" using cloud technology. The system would allow a college community to share notices, posts, notes, and ask student queries through a web portal connected to the cloud. It would help the college administrator get information on registered students and faculty. The system also proposes a chatbot for easy access to common questions. The chatbot would allow users to ask questions like they would to a human. The document discusses how cloud computing, community clouds, software as a service, and chatbots could enable this virtual community system.
This document discusses enterprise collaboration using Microsoft SharePoint 2010. It provides an overview of SharePoint 2010's capabilities for content management, records management, and business process management. It also highlights how leading organizations are using SharePoint 2010 for their intranet, portal, content, collaboration and knowledge management needs. Examples of successful implementations at companies like Sony Electronics, Owens Corning, and a fire safety products company are also mentioned.
SharePoint 2010 can make employees more collaborative, productive, and insightful through enhanced tools for content-based collaboration, enterprise social computing features, new search capabilities, and workflow enhancements. It provides improved business intelligence, collaboration, enterprise portal and search functions compared to previous versions. Users can access content and work together from various devices anywhere through the use of web apps and a mobile workspace.
The document discusses trends in the use of employee self-service technology in human resources. It describes how self-service systems have evolved from mainframe computers that automated basic HR functions to modern web-based and mobile platforms that allow employees to independently access and update their personal information, benefits, training records, and other employment-related data. The document also examines how social networking and dashboard technologies have expanded the scope of self-service HR to include communication, engagement, and strategic workforce analytics. While self-service systems provide benefits to both employees and employers, the document notes they also present risks like security breaches and legal liabilities that companies must mitigate through clear policies and procedures.
This document provides an overview of Integrated Real-time & Windows Systems (IRW), a company that provides SharePoint and business intelligence solutions. Some key points:
- IRW was formed in 1987 and has 30 staff members focused on delivery and technical teams. It has offices in Glasgow and London and serves clients across the UK.
- It is a Microsoft Gold Partner and has experience implementing over 50 SharePoint and BI solutions, including for clients in sectors like healthcare, education, government, and private companies.
- The document discusses some of IRW's SharePoint clients and capabilities around familiar, connected, and intelligent Microsoft technologies like SharePoint, Dynamics CRM, and Office 365.
Envision IT - Designing your SharePoint Extranet to work for youEnvision IT
Envision IT demonstrates how our clients are using SharePoint to transform their businesses, lower costs and maximize growth potential with an Extranet. See how we extend SharePoint beyond the corporate firewall and deliver an enhanced user experience.
Web engineering UNIT V as per RGPV syllabusNANDINI SHARMA
E- Commerce, E-commerce Business Models, The Internet and World Wide Web: E-commerce
Infrastructure, Building an E-commerce Web Site , Electronic Commerce environment and opportunities. Modes of Electronic Commerce, Approaches to safe Electronic Commerce, Electronic Cash and Electronic Payment Schemes ,Online Security and Payment Systems, Ecommerce Marketing Concepts, Advertising on the Internet: issues an Technologies, Ecommerce Marketing Concepts Electronic Publishing issues, approaches, legalities and technologies ,Privacy and Security Topics: Introduction, Web Security , Encryption schemes, Secure Web document, Digital Signatures and Firewalls, Cyber crime and laws, IT Act.
The document discusses the future of enterprise technology and the transition from Enterprise 1.0 systems to Enterprise 2.0. It notes that Enterprise 1.0 systems like ERP do not capture tacit knowledge, while Emergent Social Software Platforms of Enterprise 2.0 allow for collaborative knowledge discovery. It outlines some differences between Enterprise 1.0 and Enterprise 2.0, such as split vs emergent knowledge and intimidating vs social approaches. The document also discusses elements of an IT operating model for Enterprise 2.0, including processes, governance, services, measurement and organization. Finally, it raises questions about an organization's readiness for Enterprise 2.0 and the potential risks around disruption and changes to culture.
Leveraging social media across the organizationHermes F
In today’s socially driven digital landscape, the enterprise must adapt to leverage the social capitol and knowledge of its employees. Change is not instant and companies will need to deploy various solutions to meet its employees’ businesses needs. The true power of social media lies within unifying the various communication platforms to create and grow their knowledge base.
Leveraging
Oliver Wyman - Delta Organization & Leadership, a global consulting firm with 350 employees across 13 offices, previously had its intellectual property dispersed across multiple intranet systems built on disparate technologies, making it difficult for consultants to find and reuse existing information. To improve knowledge access and sharing, the firm implemented a new intranet called the Knowledge and Insight Marketplace (KIM) using Microsoft Office SharePoint Server 2007. KIM provides a single repository for content, enabling easy search and collaboration. This has increased workforce productivity, reduced duplicate work, and created business efficiencies by streamlining knowledge management processes.
ASSYST is a Microsoft Gold Certified Partner that provides end-to-end SharePoint services including consultation, implementation, support, upgrades and infrastructure support. They have experience implementing SharePoint across various industries since 2004. Their dedicated team has experience with SharePoint 2010 and can customize solutions for enterprise search, collaboration, workflows and more to meet clients' needs.
The document provides an overview of e-business and its applications. It discusses how e-business uses information and communication technologies to support business activities both internally and externally. Internally, it allows for better management of customer relationships, enterprise resources, documents, and human resources. Externally, it enables improved communication and collaboration through tools like VoIP, content management systems, email, voice mail, and web conferencing. It also allows for electronic commerce through activities like internet marketing, supply chain management, and online shopping. The document examines how e-business impacts India's GDP and concludes with references.
Whitepaper Leading the Cultural Shift to Enterprise 2.0Rich_C07
This document discusses leading the cultural shift to Enterprise 2.0. It emphasizes that Enterprise 2.0 requires changes to both technology and culture within organizations. Leadership must champion Enterprise 2.0 and balance freedom with control when implementing these new technologies and practices. Blogs and other tools can be used to cultivate knowledge sharing but require active participation and feedback. Overall, the document argues that with the right foundation and focus on culture, Enterprise 2.0 can empower employees and improve collaboration.
This document discusses building an intranet as an interactive destination work hub. It recommends having a plan for success including governance alignment, overcoming obstacles, and a phased approach. The presentation covers designing for users with personas, information architecture, and an agile approach. It emphasizes the importance of design, user experience, and partnering with a trusted organization to launch the new intranet.
[uengine.org]Process codi – a smartwork platform based on social patternsHannah Kim
The document discusses social patterns and how they can be utilized in business processes. Social patterns refer to how value flows from the use of social networks by companies. They are categorized based on their target usage, such as using human networks to promote products or opening information. The document presents examples of social patterns like issue tracking through collective intelligence. It describes how a social BPM tool called ProcessCODI can integrate social networks, email, and business processes to implement social patterns and enable smart work. ProcessCODI aims to provide workers the right resources at the right time for focus on value-added tasks.
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
Keynote EuroIA Paris, 2010 — HSBC Brazil Case Study Paulo Floriano
This presentation is focused on the process of designing an intranet, from the beginning, to the “end”. This is because the presenter was the project manager and was directly involved in this major two-year project. The objective is to cover all the basis on user research, strategy, information architecture, content strategy and the project conduction itself – since it involved a team of more than 25 members. The case is related to the HSBC Brazil intranet, an award winning project (Nielsen Group’s Intranet Design Annual).
The Reluctant Design Strategist: The Story of a UX Team of 1.5 Failing ForwardMegan Ellinger
In a nonprofit organization like mine, resources are often sparse. My team is one and half people strong. We do more with less every day. And despite our best efforts, sometimes we fail.
While reflecting on our successes and failures a theme has emerged: our successes occurred when we spent time developing a clear strategy with our clients. And if we couldn’t work with them directly, we made one up.
Create Successful Cross Channel Experiences - IA Summit 2011Samantha Starmer
The document discusses the importance of designing cross-channel experiences that are convenient, consistent, connected, contextual, and span time. It provides 5 principles and 5 methods for holistic experience design across digital and physical touchpoints. The principles are to think of services, share resources openly, gain diverse perspectives, address discomfort, and focus on user needs over solutions. Methods include documenting journeys, mapping experiences, understanding backend systems, storytelling, and cross-training teams. Tools involve using experience maps, getting different perspectives, telling stories, and cross-training teams in other disciplines. The talk encourages designing for the holistic experience rather than any single channel.
The document discusses ubiquitous information architecture and defines it as shaping information products and experiences to support findability across physical, digital and cognitive spaces. It provides an agenda for a workshop on the topic, including defining information architecture, principles of cartography, classic and pervasive approaches to information architecture, and mapping and sketching exercises. It also shares definitions and perspectives on information architecture from various experts.
This presentation focuses on a Mental Models created on the NSW City Rail system. Using a Mental Model, I was able to discover core issues and opportunities to improve.
A Mental Model is essentially a visual representation of how users view a flow (i.e. consumer journey). It allows us to easily get behind the business problem and gain insight. It also allows us to easily conduct a gap analysis between the consumer action (i.e. does, think and feel) vs. how we as a business can support that task.
I am a BIG fan of Indi Young, a Founding Partner of Adaptive Path, who developed the concept of a Mental Model.
Enjoy and feel free to ask any questions or email me for a copy. Happy to share
From Flab to Fab! Design Secrets for Overweight InterfacesKim Bieler
This document provides five design secrets for creating less overwhelming interfaces: 1) Use neutral base colors and strong accent colors with restraint and balance. 2) Create a strong anchor through placement, contrast, and indicating what users should focus on. 3) Vary box styles, create horizontal terraces, and reduce visual noise to "de-boxify". 4) Ensure consistent spacing, margins, and styles to "sweat the details". 5) Any combination of these secrets can be used to improve interface design outcomes.
De la invenţie la inovaţie (Mobile Monday, Bucureşti)Eric Reiss
“Best practice” implies doing things in the best possible manner, based on past experience. But we like to think of ourselves as innovators in a dynamic industry – we want to go where no one has gone before. Thus, “best practice” and “innovation” are like oil and water – they don’t easily mix.
How can we, as user-experience professionals, balance the need for consistency that “best practice” provides, with our on-going mission to improve the quality of our products? How can we create genuine improvements – and when have we been seduced by the evil twins, Fad and Fashion?
Note: the audio is a recording of a quite fast-paced rehearsal. The audio from the presentation, including me improvising a little song, will be available as a UIE podcast.
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Humans are creatures of habit who find dealing with change difficult. Even when we’ve planned and desired it, its manifestation scares us.
As UX designers, we’re often the ones who make changes tangible. Sometimes met with love, more often met with resistance.
Drawing from psychology, philosophy and change management theory, this IA Summit 2011 session discusses how e.g. re-designs like the new Twitter, incremental changes to Facebook, or the updates to Meetup.com were introduced, communicated and received.
And it’s not only about consumer products. A new tool or software can change how people go about their daily work. Without their buy-in, the best design fails. The website we’re building for our client can cause them to re-think their approach to content, development, or their internal structure. This can be challenging. How can UX help to make the project successful?
This document discusses best practices for designing an intranet for an organization. It begins by outlining what users wanted from an intranet, including streamlined communication, easy access to information, and collaboration tools. However, their previous intranet had issues like a broken document management system connection. The document then lists critical features for a new intranet like being easy to use, searchable, and flexible. It also describes evaluating three organizations' intranets and conducting research and user interviews at the Audit Office of NSW. The research revealed challenges like specialist knowledge being hard to locate and a lack of technology cohesion. Finally, the document proposes designing a new intranet for the Audit Office focused on content, communication, collaboration, culture and
This document presents the Digital Workplace Maturity Model created by ClearBox Consulting. The model assesses digital workplaces across four dimensions: Communication & Information, Structure, Services, and Community & Collaboration. Each dimension has five levels of maturity ranging from Base to Excel. The model uses metaphors like a market, town, city, supermarket and mall to represent different patterns of maturity. The document provides examples and discusses how organizations can use the model to evaluate their current digital workplace and identify strategies to improve in areas that match their business goals.
How are stories constructed? // The things we buy, the decisions we make, how we spend our time— stories govern all these actions. But how are these stories constructed? Specifically, what have we learned about how our brains make sense of and integrate new information?
Presentation for an Acando seminar about social intranets explaining how the traditional corporate intranet will need to be transformed into a platform that provides the opportunity for wide participation by most or all employees in order to deal with the business challenges most organizations are facing.
First Firecat Friday presentation: tools, best practices and design insights we've put to work for organizations of all sizes to help groups and teams work on projects, share ideas, keep track of files, stay on top of tasks -- while feeling like a team.
Business aspects of social software and collaboration Ed Brill
Web 2.0, social software, blogs, wikis, instant messaging. New tools and new ways of approaching communication and coordination among customers, suppliers, and partners. Software to help companies share information has been around for more than 15 years. How do the new tools intersect with existing ones? How can you best leverage new technologies for faster time-to-market and increased customer satisfaction? What is the role of security in an increasingly open supply-chain communication system? We'll examine these questions and talk about current and future technologies and trends.
Unlock Your Peak Productivity: Revealing the Power of Social Intranet Vega HR
Time is importance in the hectic work world of today. Every second lost can affect your revenue and obstruct your success. Therefore, having a productivity catalyst that improves collaboration and streamlines your work processes is essential. The strength of the Social Intranet holds the key to the solution. You might wonder what a social intranet is. Consider it your web center that is personalized to your company. It acts as a central hub where staff members may communicate, exchange knowledge, work together, and access essential resources all in a safe and controlled setting.
Read More:- https://www.atoallinks.com/2023/the-ultimate-productivity-catalyst-social-intranet-unveiled/
SharePoint as an Intranet Portal for BusinessRashminPopat2
SharePoint has been one of Microsoft's frontrunners in aiding digital business growth. Companies looking to install this platform as their intranet portal may want to know more about it before investing.
An intranet is a private internal network within an organization that allows employees to communicate and share information. It provides benefits like improved communication through tools like discussion forums and messaging; increased productivity by allowing employees fast access to necessary data from anywhere; and reduced costs by replacing physical documents with paperless digital files accessible online. An intranet facilitates collaboration between employees and helps disseminate important information across an organization in a timely manner.
AIIM Info 2011 Increasing mobile worker productivityZia Consulting
This session describes how education, healthcare and government organizations can implement a collaborative mobile ECM and Project management strategy for their workforce. Attend as we cover the benefits of using CMIS, mobile applications and devices, and best practices for a mobile ECM delivery strategy.
• The value of writing content rich mobile CMIS applications that work against multiple ECM repositories.
• How to build a strategy to enable increased mobile worker productivity by created task-oriented ECM and project management related activities delivered on mobile devices.
• Mobile ECM best practices that utilize a variety of free and widely available software packages on the iPhone and iPad.
• Examples of mobile content delivery and how it has saved local governments time and money.
This document discusses collaborative ICT development and online collaborative tools. It aims to help students identify different online collaborative tools, determine the advantages of using them, and effectively evaluate peer content. It defines web portals and provides MSN as an example. It also defines collaboration software and lists some tools. The advantages include having a centralized hub, file sharing in real-time, hosting online meetings, and live chat features. Tips for successful collaboration include choosing intuitive tools, supporting all communication, scheduling, dynamic file sharing, and real-time collaboration.
This document discusses how social networking concepts are being applied to enhance enterprise collaboration. It outlines some challenges of implementing collaboration technologies, such as encouraging adoption and integrating systems. The document advocates for maximizing the value of collaboration tools by fully integrating them with enterprise applications and processes using techniques like event stream brokering. This allows organizations to better share information across systems in real-time and get more benefits from their collaboration investments.
Using Sharepoint in a Large Australian BankScott Suine
The bank implemented SharePoint 2007 to replace its disparate intranet that lacked search capabilities, consistent branding, and collaboration features. It migrated content from various repositories into SharePoint over 12 months. This improved content freshness, search, and reduced helpdesk calls. Challenges remain in driving further author adoption of the new intranet and collaboration tools. Future plans include migrating to SharePoint 2010 and enhancing social and search capabilities.
Unveiling How Employee Portals Shape Employee Performance.pdfBizPortals365
Discover the power of employee portals with BizPortals 365. Streamline communication, collaboration, and access to resources, enhancing productivity and engagement. Simplify work processes, empower your workforce, and foster a thriving organizational culture. Explore the benefits of an all-in-one solution.
Here are the key capabilities of Viva Topics:
- Harness collective knowledge: Automatically classify documents and surface relevant content to employees based on their context and tasks.
- Reduce information overload: AI analyzes documents and surfaces the most relevant information to answer questions. This reduces time spent searching.
- Find expertise: Connect people to subject matter experts within the organization on specific topics.
- Encourage contribution: Make it easy for employees to contribute knowledge so the topic centers stay up-to-date and accurate over time.
- Simple and intuitive: Viva Topics is designed to be easy to use so employees can quickly find answers without extensive training.
- Leverage AI and human feedback: AI
How Can a SharePoint Solution Help Your BusinessSunil Jagani
Document on introduction to sharepoint, its features and How Can a SharePoint Solution Help Your Business? you can visit http://www.alliancetek.com/collaboration-tools.html for More Information on SharePoint.
The American Hospital Association deployed a social intranet and collaboration platform to enable better connection and information sharing among employees. This addressed issues with previous systems like email and shared drives that resulted in silos of information. The new platform integrates social networking tools and existing systems to break down barriers and allow work to be done more efficiently. It has improved collaboration, project management, and access to resources. Employees can now more easily find relevant information and colleagues to help complete tasks and better serve AHA members.
10 Business Communication Tools Every Business Organization Needs.pdfMr. Business Magazine
Here are 10 Business Communication Tools:
1. Email Communication Tools
2. Instant Messaging (IM) and Chat Tools
3. Video Conferencing Tools
4. Voice and Telephony Systems
5. Project Management
What role does the intranet play in the digital employee experience.pdfInfince
The shift towards remote work has been a major driving force behind the adoption of modern intranets in recent years. One area that has seen significant growth due to the shift towards remote work is adopting remote workplace tools and intranet solutions.
Extend IBM Connections to a Social Intranet with Internal Communications, Emp...LetsConnect
This document discusses extending IBM Connections to create a social intranet for internal communications, employee relations, and custom applications. It describes how Eva Martínez implemented IBM Connections across the 3,200 employee Lapp Group. It then discusses using IBM Connections and the XCC extension to integrate internal communications and collaboration capabilities into a single platform. This allows different user groups like knowledge workers, internal communications, line of business managers, and others to access relevant content and collaborate more effectively across the organization.
Steve Perry presentation at the Perfect Information Conference 13 May 10Steve Perry
The document discusses Enterprise 2.0, which refers to using social tools like wikis and blogs within organizations. It provides examples of how organizations are benefiting from increased knowledge sharing, collaboration, and innovation. Embracing these tools is important because it allows organizations to work more efficiently and be responsive to changes, and employees expect intuitive social tools in the workplace. Future trends include businesses becoming more open and collaborative as Enterprise 2.0 gives employees a voice and user-generated content becomes more prevalent.
As most NHS Trust’s advance in their commitment to deliver high quality services such as those illustrated by the Service Improvement Programme, it is essential the organisation is able to support good quality services through well informed decision making for services users and carers.
This whitepaper looks at ways in which Trusts can improve how they share knowledge and work collaboratively towards the main goal; quality patient care.
As most NHS Trust’s advance in their commitment to deliver high quality services such as those illustrated by the Service Improvement Programme, it is essential the organisation is able to support good quality services through well informed decision making for services users and carers.
This whitepaper looks at ways in which Trusts can improve how they share knowledge and work collaboratively towards the main goal; quality patient care.
Similar to Intranet 2011 Presentation Trends & Best Practices (20)
6. The social profile of users will begin to serve as resource hub – not only can employees connect with other employees but disseminate information about themselves, their areas of interests and achievements which will allow for greater employee recognition and understanding.
7. Employee generated content is taking prominence and with abilities like user tagging, social profiling, “people” based content information and search has been enhanced.
8. Social tools will also greatly benefit the entire organization in terms of retaining enterprise talent due to the open nature of the tools which help the HR to identify expertise and find people with niche skill sets based on their contribution and participation in a socially collaborative intranet environment.“Enterprise 2.0 technologies have the potential to let an intranet become what the internet already is: an online platform with a constantly changing structure built by distributed, autonomous and largely self-interested peers. On this platform, authoring creates content; links and tags knit it together; and search, extensions, tags and signals make emergent structures and patterns in the content visible, and help people stay on top of it all. Enterprise 2.0 technologies are subject to network effects; as more people engage in authoring, linking and tagging, emergent structure becomes increasingly fine-grained.”- Andrew P. McAfee in Enterprise 2.0: The Dawn of Emergent Collaboration (MIT Sloan Management Review, Spring 2009)
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10. Access and work from any place – the era of Mobile Communication is well and truly here. With Mobile devices like the iPad, Blackberry and the iPhone, users have been accorded greater flexibility in accessing their information irrespective of their locations.
11. Intranets as consolidated workplaces provide employees and business users with information in context of their everyday work – helping them execute work faster and reduce the overheads and efforts involved due to redundant information and data gathering activities.
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13. The self service tools of the intranets will be available at various levels – at the enterprise level, departmental level, project / team level and peer to peer level, greatly improving the productivity of the employees across the various functions of the organization as a whole.
14. Deliver HR, Finance and Facilities related services such as taxation information, benefit forms, expense reporting etc for users to access content from a central repository in a secure manner.
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16. Social tools bring in the concept of social collaboration – which simplifies the contribution, sharing and dissemination of content, information and documents, making it possible to review and approve in a faster manner.
17. Identify and address specific needs and initiatives around projects, departments and collaboration teams.
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20. Content organization and structuring will move beyond folders hierarchies and will be managed with a combination of enterprise taxonomy for formal structuring and folksonomies using free flow, user specific tags for organizing the content and information based on the user’s preferences.
21. Personalization will be one of the key feature that needs to be integrated within the Intranets 2011. With personalization, employees and business users can have a “dedicated” personal space on the intranet where they can collect, track and manage information and data relevant to them from across the intranet.
27. Intranets 2011 - Trends Employee Enhancement User Profiling - Help users create their profile with customized data to display areas of interest, awards and achievements, expertise etc. Profiles to become the basis of talent & resource management Task Oriented - Provide a single interface for employees to carry out their daily tasks and business functions with simplified digital interactions to increase employee efficiency. User Experience - Provide high quality and rich user experience so that employees have better interfaces, lesser page loading and refreshing times and application that execute faster Customizations - users can personalize and customize their profiles to suit their needs and requirements. Easier to develop networks and connections as other employees are able to identify social information more easily and accurately. Social Networking - Establish the platform for integrated knowledge sharing environment with enterprise 2.0 features. Foster ideas and thoughts with expert opinions, ratings, wikis, blogs, forums, RSS feeds amongst others to improve employee productivity.
28. Intranets 2011 - Trends Technology Mobile Intranets - The consolidated work place environment has given rise to the importance of providing instant access to employees who are on the move and require access to documents, information and even upload real time data for other employees to access. With devices like iPad, Blackberry and iPhone amongst other devices accessing information has never been easier. Applications Enablement- Providing better user experience has been simplified with tools like VoIP, video streaming, audio enhancements, RIA and Ajax etc which has become a norm more than a wish list. Digital Dashboards - with integration capabilities to various legacy systems and LOB’s like CRM, reporting systems, databases etc. employees can access everything through a single interface and at real time if need be.
29. Intranets 2011 - Trends Business Objectives Globally Local - Multi – location organizations are keen on localizing their content while maintaining a global approach. Organizations are keen on providing information that is more locally relevant to a particular location – such a weather updates, news update, traffic etc Business Tools - To view the Intranet from a perspective that will allow the organization to fulfill their purpose, objectives, achieve goals and keep tab on the KPI’s. An ability to connect and understand employee better with focus on skills, idea fostering and talent management . Governance- More focused governance polices procedures – an inherent shift from just control to more flexibility in publishing and rating with a decentralized structure from previous models. Uniform Community Culture - Align employees to the company culture and objectives with greater emphasis on understanding and sustained development
30. Intranets 2011 - Trends Content Management Taxonomy - Ability for organizations to maintain taxonomy based on user generated content, especially vital for those organizations that have international work force. Internationalization - Improve content relevance based on the language of choice – ability to view blocks based on the language in use. Translation Management - To over see the translation requirements of the different end users; simplified icons to help users identify the language of their choice, keep track of the content, translation requests and job queues. Search – Provide a framework that allows users to obtain relevant content with tagging, keywords and content types that simplifies search capabilities.
56. Search – Enterprise search has been vastly improved with features like FAST Search, Faceted Search and thumbnails with increased scalability to millions of documents, different data sources and ability to infer metadata from content.
57. Document Management – SharePoint 2010 provides advanced document management capacity with features like document sets, templates, records managements etc.
58. Metadata – Taxonomy has been enhanced in SharePoint 2010 to meet classification and hierarchy needs of content with option to cater for user generated content.
59. Workflows – Meet complex business workflow requirements in SharePoint 2010. Additionally utilize features like Visio services to create workflow and display their current status.
65. Establish the common categories and sections that users tend to use – HR, Company Information and News have been the most popular traditionally
66. Simplify the process of personalization and customizations - Quick links are an example of how users view the links they regularly visit
67. Factor in dynamic growth of user profiles and social tagging features to support search and visibility. With user profiles playing a central role in content relations and management, the architecture should be dynamic and self sustaining in nature
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69. Provide features that take in to consideration of the device in use – small screens, input devices, download delays and design and compatibility of mobile sites.
70. Provide only business critical functions on mobile usage – full usage of intranets on mobile devices caused more hindrance then enhancement
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72. Social tagging and profiling are important artifacts that have enhanced social networking features – provide for users to identify those attributes that will help in improving their social visibility and network across the organization
73. Provide for social taxonomy and folksonomies that will allow for people with similar interests, problems and identifying experts. “User rating” is of particular importance as it helps identify an user with an issue or line of expertise that other employees stand to gain from and boosts knowledge management.
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75. Consider Web 2.0, collaboration, social networking and internet styles while designing the user experience.
76. Leverage latest technology like VoIP, video streaming, audio enhancements, RIA and Ajax, providing better user experience to interact has become the norm
77. Ensure that employees have better interfaces, lesser page loading and refreshing times and application that execute faster – follow popular social networking platforms that follow simplistic views and trends.
78. Implement search capabilities that allows employees to obtain relevant information encompassing documents, content, profiles, experts etc in shorter time spans – “Accurate results leads to greater productivity”.“I want to Google my internal work spaces, rendered as the intranet. “ - In the words of an end user.
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80. Ensure the tracking of Key Performance Indicators (KPI’s) across the business against the ROI, user approval and acceptance and engagement matrices.
81. Establish clear guidelines on social networking, content management and publishing with social media policies that define ownership and responsibility towards content
82. Build on existing policies and procedures instead of abolishing them – users will be able to better relate to existing do’s and don’ts than having to understand from scratch
83. Evolve from the “blocking” scenario to more self governed scenario – put the onus on the content owners and publishers to take responsibility of the data. Simplicity and transparency are the keys to good governance.