[Enterprise Social Platform] Socialware 'Tigris' introduction_EN

Introduction of
Enterprise Social Network
Platform
Social Ware

Page. 1TigerCompany Co., Ltd.
The Project Group : Human Network and Intelligence
The status of communication within an organization
65.3% of employees think that the communication is not well
in their organization, the half (46.0%) of Executive Officers also agree.
45.2%
46.5%
7.5% 0.8%
60.3%
33.4%
1.3%
5.0%
Executive
officers
Employees
Good
Bad
Not bad
Lack of communication
(source. Samsung Economic Research Institute report in 2011)
About communication within an organization.

Alteration of the ways of communication
e-Mail
Groupware
 Simple and easy to communicate
 Real-time communication
 Enable knowledge search by communication history
base.
[Enterprise SNS] Inconvenient to log in and check things
each time
 Difficult to notice when new writing is
uploaded (without push service)
 Uncomfortable to write freely within the
formal structure
 Inconvenient for cooperative work and
communication between multi-users
 Inefficient and time-consuming
 Inconvenient for inviting people each
time
 Difficult to share and inconvenient to
keep and track recordMessenger

Social Ware, TIGRIS
TIGRIS is based on Enterprise SNS Platform which provides timeline as Facebook to communicate real-time on
both PC and smart phone. Also share information and create a knowledge through based on work related
communication.

TIGRIS structure
TIGRIS supports to interface with existing or legacy system and cross multi web browser including
mobile(android/iOS) which based on the eGovernment Standard Framework.
E
A
I
/
D
B
L
I
N
K
등
Login
Authentication
Management
*OWASP security
HTML web
standard
API
The eGovernment Standard Framework(Based on J2EE)
Existing/legacy
system
Smartphone
User
 Newsfeed
 Schedule/To do list
 Survey
 Idea
 Family event
 Tag /attach. file
 Share
 Like/comments
 LINK/Crawling]
 Personal profile
information.
 Additional information.
 Follower/Following
Org. chart/Personal info.
(e-HR interface)
Tablet
User
PC User
HR
Etc
Timeline
Community
Profile
KM/Search
 KM box
 Gathering knowledge
 Popular/recommend
knowledge
 Search knowledge
/people /organization
/community
ERP
*EAS/Mail
Other system
.
.
Cross Web Browser
 Friend matrix
 Total communication
 Extend people and
manage intimacy rate
People
 Manage message
 Batch process
 PUSH notification
 Mobile APP
 Organization community
 General community
 Create/setting a
community
*OWASP : Open Web Application Security Project
*EAS : Electronic approval system

Product Architecture
Display process
(Presentation Layer)
Work process
(Business Logic Layer)
Data Process
(Persistent Layer)
Connection
(Integration Layer)
Common base(Foundation Layer)
Feed
Open
communication
SNA
Social network
Analysis
Social Flower
Total
communication
Social Matrix
Human network
Profile
Self branding
Social Search
Knowledge
search
WAS (Apache tomcat, WebLogic, Websphere, Jeus, Jboss, etc)
DBMS (Oracle, MS-SQL, mySql, etc)
OS (Linux, AIX, Solaris, Unix, Windows, Mac OS X, etc)
IE Firefox Chrome Safari OperaCross Web Browser :

Main functions of TIGRIS
Timeline
Community Social Matrix
Profile Social Search
SNA
A short post to freely share their thoughts and work
Feed of a entire post, public dispute or public inquiry,
etc
Hot Tags : Inquiry of issuing tags recently
Feed List of Following/department/Community
Relationship management through social
matrix
Managed relationship by intimacy or
business associate of the high-order
around me.
Intimacy management and expand my
human relationship.
Community by department or specific
group
Create community for sharing opinion
of all received feed or comments.
View all communities as well as my
own community.
Manage profile for Self-Branding
Personal profile info.
(Name, department, duty, contact)
Tag for personal interest(expert) part
Self introduction.
Follower/Following Member list
Search the accumulated knowledge through
social activities
Search shared knowledge
Search expert in required field.
Search network that connect with wish to
extend human relationship.
1
2 3
4 5
6
Social network analysis
About activation of Communication, accumulation of
knowledge and analytical reports
TIGRIS provides innovative communication such as Timeline, Community, Social Matrix, Profile, Social Search
and SNA functions.

Product Features - ① Timeline for open communication
 Time line makes it easier to write more often due to its
simple and non-formal attribute.
 It encourages people to share more information and
opinions than through e-mail or bulletin board because
people talk about not only work itself but also general
feelings and opinions, which sometimes lead to
important context of each issue.
 Convenient to attach files(images or any text forms) and
share links
 Users can create communities (for department, club
community, TFT) with the option of ‘open’ or ‘closed’
 ‘Message’ can be substituted for e-mail when users want
to communicate with designated person or people.
 ‘KM box’ can be used to classify and accumulate
knowledge information.

Product Features - ② Community for communication by department/group
Not only create or delete a department community by organization chart but also can manage any kind of
community such as TFT, Project, CoP, and etc. Community manager can set open scope of community(public or
private) and member management(approve to join or invite).
Search all community
(Apply to join)
Manage community info. And members
Department community by org. chart
Group community such as TFT, Cop, club and so on
Manage member’s picture and post.

Product Features - ③ Social Matrix for managing personal relationship
Convenient and efficient communication using matrix function that preferentially show recent communicated
person in personal connection. Also offer total communication tool to fast communicate with personal
connection.
Manage friends
Interesting people
Add to Community
Search people
Profile
E-mail
message
History
Linkage with e-mail, message, massenger, mobile and facebook
* MCF (multi-channel flower) pops up when you click the picture of a person on Social Matrix or timeline that provide various
communication functions to use
‘Green zone’ is made up by recent
communicated or most communicated person.

Product Features - ④ Information/Knowledge Sharing to other Social Media
Not only communicate within the corporation, but also share knowledge or information to
other social media such as Facebook, Tweeter, Gmail, etc.
Connect with other social media
Retweet or share to other social
media (Facebook/Tweeter/Goole)

Product Features - ⑤ Personal Profile management for Self-Branding
Personal profile management for self branding – My expert field and interesting, also can provide own
experience or bucket list.
Basic information
(Based on HR info.)
Additional information
for Self-Branding

Product Features - ⑥ Social Search to search the accumulated knowledge and human
network through communication
Can search posted article in timeline by keyword or tag. It can extend search function to find related post using
related tag function, also enable to search a expert for a specific field using people path search function
 Saerch a post in timeline
 Search result would be expert, post,
attachment.
 Enable to search exper in specific field.
 Easy to search by keyword
 Related topic search by Tag

Product Features - ⑦ Ubiquitous Mobile Service
 Provide smart working environment as regardless of time
and place by expand its functions to mobile device from
out of limitation of working process as PC based
networking environment.
[iPhone view]
Timeline
[iPhone view]
Social matrix
[Android view]
Total communication

Expected Effectiveness of TIGRIS
Open Communication1
Growth of employees2
Knowledge sharing3
Improvement of
productivity
4
Human network
Management
5
Diagnosis of
organization
6
AS-IS TO-BE
 vertical/ formal/ task-based
closed/ fragmentary communication
 horizontal/ informal /both work and
relation based/creative/ innovative/
open/integrated communication
 Passive self development
 Career management led by company
 limited to specific work or task
 self branding (self PR)
 reinforcement of professionalism
 hunting and searching for experts
 Formal sharing
 low participation
 limited know-how sharing
 fast and pragmatic sharing
 Knowledge sharing under trust
 Active know-how sharing
 PC based work in office
 slow work by personal experience
 ubiquitous work (any time anywhere)
 Fast work with efficient cooperation
 hierarchical formal relation
 limited network within organization
 general relation management
 expert-oriented various relations
 expanded to outside network
 expanded relation quality management
 intuitive/ empirical management
 post process of network problem
 separate management for biz talents
 objective/ systematic network analysis
 network diagnosis and measures
 management of business talents

TIGRIS Customers
•Domestic - Korea
•Oversea – USA, Thailand, etc

 Need a new portal system that can access any data or
information of internal various system by one access point
 Need SNS method of fast communication tool
 Integrate formal/informal communication channel within a
company
 Enhance real-time communication and collaboration of the
vertical/horizontal or formal/informal within
employees(Executives and normal employees)
 Increase utilizability of information system by mobile device
 The communication way that can classify and define a
knowledge by user oneself to share
 The knowledge sharing system with regardless of time and
space.
 Usability enhancements for mobile centralized environment
 Knowledge search for actual useable data.
 Support to active communication of organizational culture
dimensions, and to build a capacity and specialty of the
individual members.
 Fast notification for necessary information of sales task
 Create group by team/by product/by location/etc to share an
information
 Appropriate sharing of competitors and market trends
 Not only document file, but also informal work material to
share
TIGRIS – Case study
 Minimize delay and distortion of information sharing that
occurs due to the nature of the various occupations of the
department
 Need a system for activating underutilized feature of internal
portal and groupware.
 Need a service for fast, accurate and public horizontal/vertical
communication between CEO and inter-organizational.
 Increasing utilization of information system for field worker.
 Prompt customer response through providing total information
of resort's promotion or event to SNS directly.
Strengthen internal communication and collaboration by utilizing SNS Platform and expand to
portal based on social, knowledge management, customer related management and so on.

Case study - Internal communication and collaboration(SNS) (1/2)
 Background
- Spread understanding and sympathy
within members through communication
channel with fast and authenticity, and
provide a opportunity for customer
impression and regional development.
 Effects
- Scattered field service of non-clerical
employees as working in condo, hotel,
casino and so on to use mobile device for
sharing important notice or recent
information.
(17% of employees can use PC)
- Beyond the limits of existing information
systems have been focused on the clerical
worker, provided all members can
participate, regardless of the time and work
type that the real meaning of the corporate
communications environment
 Operation
- Configure pages like by department/by
personal/by community separately
- Manage "My Interesting colleague"
menu to grouping colleagues who often
communicate with common work
- Implement "Social Flower" function to
integrate communication functions such as
E-mail, message, call, SMS and etc.
HiOne Resort – Internal communication and collaboration, “HiTalk”

Case study - Internal communication and collaboration(SNS) (2/2)
View Profile Send E-mail Send message Call Send SMSView history Search people
Add/delete
people
Invite to
community
Add as interesting
people
PC Ver. “Social matrix” and “Total communication tool” <Social flower> Mobile Ver. “Social Matrix” Mobile Ver. “Total communication tool” <Social flower>
PC/Mobile device Smart Phone
Social flower

Case study – Social knowledge management(KM) (1/2)
Maeil Dairies Co.,Ltd. -
Create collaboration culture by
voluntary internal knowledge sharing.
 Share information naturally through interactive
social feeds
 Create a multitude knowledge of wiki method
through sharing information based on relation
focus
 The communication way that can classify and
define a knowledge by user oneself to share
 Well formed UI that easy to use
 Improve search function by intelligence
classification technique, when save a
knowledge or an information
 Create an environment for the expertise of the
individual with business associates parties by
collaboration synergy to achieve a
performance naturally
Communicate in timeline and
add knowledge to my
knowledge box.
To my box

Case study - Social knowledge management(KM) (2/2)
[My knowledge box]
Search knowledge
which is classified by
user oneself
[Total knowledge search]
Search knowledge based
on categorized knowledge
box.

Case study – Social Portal (EP) (1/2)
2
① Main menu for the system
② Personalized menu
③ Task calendar and to-do list management
(Personal/department/common schedule)
④ Write a post(various type) function
(Normal, schedule, To-do list, poll, idea
and etc)
⑤ Communication with real-time news feed.
⑥ Support real-time communication such as
CEO Message and notice for all.
3
1
4
5
6
GS Energy - Social, hold groupware

Case study – Social Portal (EP) (2/2)
Write a feed of various type (Normal feed, schedule, to-do list, poll, idea, family event)

Case study - Social CRM(CRM) (1/2)
Samsung Electronic
- GSBN B2B Communicator

Case study - Social CRM(CRM) (2/2)
Improve work productivity by providing necessary information
1 2
3
5 4
Pre-Sales opportunities
Effective customer responsiveness Estimation of customer countermeasures
Register Pre-Sales opportunities
Sharing of customer
and sales opportunitiesReal-time sharing
for sales information
Can respond quickly by sharing
customer information and
sales opportunities for
the sales condition
In-bound Call
Customer Meeting
 Customer response by Pipeline
 Control customer
countermeasures through sharing
sales activities information
 Value proposition for decision-
making
Register
information of
new customer and
Pre-Sales
opportunities
"'ooo' register
new sales opportunity
for customer 'ooo'"
 Define current trading relation
 Define connection of the
customer
 Provide customer
countermeasures scenario for
value proposition
Push notification

TIGRIS Example - Web
<TIGRIS Web>
- E-mail: Top extra menu
- Notice: Notice by whole
company/ department/
community,
Newsfeed, survey, notice, etc
-Calendar : Manage schedule/ to
do list by whole company/
department/personal
- Address book : Manage friends
(matrix) by whole company/
department/ community
* Easy to execute personal
profile(personal infor.,
relationship), email, message,
invite friend to the community
through social flower, also call or
는 by mobile device.
- Set notification(Both web and
mobile)

TIGRIS Example - Community
<Community>
- My organization
: Setup by HR information
- My community
: The list of communities that
joined
: The notice(newsfeed, survey
schedule, etc) manage within
the community
- Members : Each community
members shows right menu in
each community
* Matrix/Social flower
- Schedule : Can share
members schedule each
community(only within
members)

TIGRIS Example – Calendar1
<Calendar>
- Manage schedule and to do
list by whole company/
department/ Personal
- Possible to check
importance
- Alarm function
- List by monthly, time.

TIGRIS Example – Calendar2
< Calendar >
To register and
share schedule
- Register and share
schedule by whole
company/ Department/
community
- Set importance
- File attachment
- Set notification (Both
web and mobile)

TIGRIS Example – Social matrix
<Social matrix>
Fast communication
- Allocate friend by
communication frequency
- Send e-mail or message
by personally as well as
multi select.
- Possible to add outter
friends
- Open social flower by click
any picture.

TigerCompany Co., Ltd.
Phone : 82-02-581-0324 www.tigersw.com
E-mail: hjhwang@tigercompany.kr
Creative management
starting with communication
The start from TIGRIS“ ”

[Enterprise Social Platform] Socialware 'Tigris' introduction_EN

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