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"Crystal Clear" and beyond
• Introduce Transparency in pricing

     • Pricing structure visible to customers

     • Impact of prevention is obvious to customer

• Improve clarity in the brand

     • How to become a client is not crystal clear

     • Investment in the brand is diluted

• Introduce Profit sharing

     • Next step in the journey: Share the gains with your customers

     • Return profits to customers through the online shop
Interpolis debrief
• Q1 - why?

        • Losing $1M a week. Need to re-invent model

• Q2 - operating model

        • Operating excellence, based on trust

• Q3 - Success factors ?

        • Walk the talk

        • Rabobank support. Strong partner.

• Q4 - A) transfers to our organization

    • office setup and environment

    • Claims process

    • Business transformation process

• Q4 - B) enablers

    • Same rule for everyone. Crystal clear

    • Commitment , alignment and sponsorship

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Interpolis a new road forward

  • 1. "Crystal Clear" and beyond • Introduce Transparency in pricing • Pricing structure visible to customers • Impact of prevention is obvious to customer • Improve clarity in the brand • How to become a client is not crystal clear • Investment in the brand is diluted • Introduce Profit sharing • Next step in the journey: Share the gains with your customers • Return profits to customers through the online shop
  • 2. Interpolis debrief • Q1 - why? • Losing $1M a week. Need to re-invent model • Q2 - operating model • Operating excellence, based on trust • Q3 - Success factors ? • Walk the talk • Rabobank support. Strong partner. • Q4 - A) transfers to our organization • office setup and environment • Claims process • Business transformation process • Q4 - B) enablers • Same rule for everyone. Crystal clear • Commitment , alignment and sponsorship