This internship report summarizes the author's internship experience at Web Info-Net. It includes details about the company such as its vision to provide quality IT services, location in Kampala, and core activities like IT assessments, systems design, hardware maintenance, and IT security. The author faced challenges with electricity outages and limited funds for transportation, but was able to gain skills in hardware maintenance and networking. The report provides an overview of the internship as required for the author's computer science diploma program.

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BUGANDA ROYAL INSTITUTE OF BUSINESS AND
TECHNICAL EDUCATION - MENGO
INTERNSHIP REPORT CARRRIED OUT AT WEB INFO - NET
INTENSHIP REPORT SUBMITTED TO THE DEPARTMENT OF EDUCATION AND
COMMUNICATION AS A PARTIALFULLFILMENT FOR THE AWARD OF DIPLOMA IN
COMPUTER SCIENCE OF BUGANDA ROYAL INSTITUTE OF BUSINESS AND
TECHNOCAL EDUCATION
APPROVAL
I approve that this internship report was done and compiled under my supervision and it it ready
for submission.

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………………………
DEDICATION
I dedicate this internship report to my father and friends who have helped me both morally and
financially.

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ACKNOWLEDGEMENT
I express my gratitude to God for strength and wisdom I have got. I strongly recognize my
supervisor Ms. Lubega Viola for the great assistance and contributions that made completion of
this report possible, my workmates at Nest Ltd their endless encouragement cannot go
unmentioned. May the almighty God bless him.

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ABSTRUCT/ EXECUTIVE SUMMARY.
This internship report covers what I learnt at the internship training I carried out at Nest
technologies. It was intended to practice physically what I learnt in the lectures. The report covers
the objectives of the internship exercise, challenges I faced and how I overcame them,
organizational structure, recommendation and among others.

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Table of Contents
DECLARATION ..............................................................................................................................i
APPROVAL .....................................................................................................................................i
DEDICATION.................................................................................................................................ii
ACKNOWLEDGEMENT ..............................................................................................................iii
ABSTRUCT/ EXECUTIVE SUMMARY. ....................................................................................iv
LIST OF ABBREVIATIONS........................................................................................................vii
CHAPTER ONE: .......................................................................................................................... 1
Background of the internship training ............................................................................................ 1
1.0 Introduction............................................................................................................................... 1
1.1 Historical Background of the organisation ............................................................................... 1
1.2. Vision....................................................................................................................................... 1
1.3. Mission..................................................................................................................................... 1
1.4.Objectives.................................................................................................................................. 1
1.5. Location of the organization.................................................................................................... 1
1.6. Purpose of the training ............................................................................................................ 1
1.5 Challenges i faced .................................................................................................................... 1
CHAPTER TWO .......................................................................................................................... 3
Core activities of the organisation .................................................................................................. 3
2.0 Introduction............................................................................................................................... 3
2.1 Core activities ........................................................................................................................... 3
CHAPTER THREE ...................................................................................................................... 4
Activities i was assigned to............................................................................................................. 4
3.1. Hardware and maintenance...................................................................................................... 4
2. Networking.................................................................................................................................. 6
CHAPTER FOUR: ..................................................................................................................... 11
List of skills gained, recommendations and conclusion ............................................................... 11
4.1 Skills I obtained ...................................................................................................................... 11
4.2 Internship experience assessment ........................................................................................... 11
4.3 Recommendations for the problems ....................................................................................... 11
4.4 Over all conclusion ................................................................................................................. 11
APPENDICIES ........................................................................................................................... 12

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LIST OF ABBREVIATIONS
IT Information Technology
CD-ROM Compact Disc Read Only Memory
RAM Random Access Memory
MB Mega Bites
HTML Hyper Text Mark up Language
SQL Structured Query Languages
vii

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CHAPTER ONE:
BACKGROUND OF THE INTERNSHIP TRAINING
1.0 INTRODUCTION
This chapter describes the scope of the internship training and the organizational background .it
includes the vision, background, mission and objectives of the internship training.
1.1 Historical background of the organization.
Web Info-Net is an Image / Voice / Data / IT consulting company based in Uganda, with dedicated
expertise facilities in East Africa
Vision
Web Info-Net offers quality services in business environment with projects in variety of industries.
We strongly believe in respecting the interests of our employees by creating a work environment
that enable them to achieve career goals and satisfying clients work with their dedicated
experience. We Respect our clients by providing the best professional consultants for the total
satisfaction.
Mission
To consistently create value for our customers by providing solutions which enable them to
achieve excellence and sustainable competitive edge with emerging technologies in IT sector
Core Values
Innovation
Flexibility is the key to our offerings, and intrinsic to this flexibility, is the spirit of Innovation that
we bring to our products and services - from the very stage of design to implementation and
customer support.
Insight
We pride ourselves on the vision, skills, expertise and professionalism of our team. Our team
members make use of their keen Insight to foresee industry trends and meet demanding customer
needs; And the working of their collective minds in a highly supportive environment ensures that
our products and services retain a competitive edge at all times.
Integrity
We look at Integrity as the very soul of our company. This is reflected in the trusted relationship
that we share with our customers and business partners, and the faith reposed in us by our
stakeholders.
Quality Policy
Web Info-Net strives to provide service to its customers with emphasis on continuous
improvement, pro-active approach, courtesy, timely response, and accuracy, with a goal of
achieving total customer satisfaction.

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1.1.2 Location of the organization
Plot 63, Queen Lane, Off Buganda Road
Kampala, Uganda
Tel: +256 414 691 425
Email: info@webinfo-net.co.ug
1.2 Purpose of the training;
To equip the students with practical skills as opposed to the theories studied at institutions.
To enable students connect to the Job market and seek employment opportunities through
connections they get at the organizations they carryout internship.
To enable students get experience in their desired fields.
1.3 Challenges I faced during the internship exercise
Electricity was off for one week since they were processing their new yaka installation but this
was solved later.
Insufficient funds, that is to say daily transport from home to the working place wasn’t enough for
me.
How I overcame them;
When power was off I used to work on hardware related issues like assembling computers, for the
case of insufficient funds I used to walk by foot some distances to cover the transport costs.
1.4 Management of the organization (Organizational Structure)
MANAGING DIRECTOR
HARDWARE AND
REPAIR
DEPARTMENT
HEAD OF
DEPARTMENTS
GRAPHICS
DEPARTMENT
WEB DESIGN
DEPARTMENT
RECEPTION

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CHAPTER TWO
CORE ACTIVITIES OF THE ORGANISATION
2.0 Introduction
This chapter constitutes the overall activities done by the company I carried out my internship
training.
2.1 Core activities
IT Assessment Process (ITAP); the organization helps other businesses/ companies to have a
clear idea of what their operation IT needs are plus the pros and cons of using different
technologies to help the organization develop a strong IT structure.
Systems design and development; the organization develop and design customized tailor- made
systems bases on the exact requirements of clients like school management systems, hospital
management systems, business accounting systems among others.
Hardware and software maintenance; the organization has preventive and maintenance plans
for clients computers like optimizing computer speed, windows installation, upgrading and
downgrading, Antivirus protection among others.
IT security Support; the organization protects all forms of information and the medium used
for communication or storage like papers, portable storage media, computers, networks among
others.)
Multimedia services; the organization have a creative team and multi-talented web designers and
developers who do web development, web applications, web hosting and domain name
registration, graphics designing among others.
Networking, the organization also engages in networking services for companies like internet
cafes, banks, schools and institutions.
Other activities carried out include;
Internship training
Secretarial services
High speed internet among others.

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CHAPTER THREE
ACTIVITIES I WAS ASSIGNED TO
3.0 INTRODUCTION
This chapter consists of the activities I was given during my internship exercise as discussed
below;
3.1. Hardware and maintenance
This was my first activity I worked in the field of hardware and maintenance through repairing
clients computers which were no longer working or having different problems mastered different
During my internship I was assigned to a department for the hardware were by in this department
assembling was done that’s to say I used to assemble hardware components such as hard disks,
CD ROMS placing In RAM chips the CPU that at times called the processor, power supply etc.
Equipments I used
Small brushes to clean the motherboard,
Screw driver for opening components,
Blower for removing dust from different components
Steps I followed during windows installation
I Inserted the Windows 7 operating system disk into the DVD drive, this time I used windows 7
Ultimate 32-bit and then restarted your computer after setting it to boot from the CD/DVD.The
following screen Appeared.
Language selection option appears by default the selection English which I used.

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I clicked on Install now to start the windows installation
After accepting the Terms of agreement I selected Custom installation for a fresh copy of
windows to be installed instead of an upgrade.
I selected Windows Ultimate 32 bit
I selected the partition I wanted windows to be installed and formatted it using the advanced
option as seen below;

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Then windows installation continued as seen in the figure below;
After the above process I was almost done , I entered the computer name and password I wanted
to use after the automatic rebooting of the computer.
I then installed antivirus and different application softwares.
2. Networking
I configured a new computer to access internet. The computer was new in Natsi and had internet
settings not configured. I was directed by the field trainer on the procedures of how to set IP
addresses and other configurations. Our supervisor took us in internal audit room to get the
settings. He told me to follow the following steps cmd>>cd>>ipconfig/all>>enter the
The supervisor told me to copy the ip address and the gateway on the paper to be transferred to a
new computer I followed the following steps to configure the ip address to this computer.
Steps I followed
Start>>control panel>>internet and network connection>>local area network>>properties>>ip
protocols>> I then entered the addresses copied from the working computer.
The trainer advised me to change the ip address by increasing from 192.168.0.1 to 192.168.1.1 to
avoid sharing the same address. I completed filling and saved the changes. This solved the problem
and the computer accessed internet immediately.
I terminated wires by use of RJ45 cabling in a straight through connection. I used a straight through
since network cables were to connect computers to a switch.
I was sent, to the office of the managing director to connect the computer on a printer which had
lost connection. We followed these steps to trouble shoot VLAN connection;My

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computer>>printers and faxes>>share>>add a computer>>. Click, connect to a network>> next
and then complete the wizard by selecting a computer name.
During my internship training I discovered what a hassle it is to be shoved aside when someone
else needs the printer--which happens to be attached to your PC or connecting different computers
to communicate. It is also probably tired of running up and down the stairs to transfer files using
floppy disks. And no one likes fighting over the only computer with Internet access. No wonder I
was interested in networking.
I covered three different options here, based on the three established home networking standards:
HomePNA 2.0 (Home Phoneline Networking Alliance), which centers on home's phone line
system; HomePlug, which uses your existing power lines; and the 802.11b (Wi-Fi) standard, which
lets you go wireless. (There's also the more recent Wi-Fi5, also known as 802.11a, Wi-Fi's speedier
successor.),SOHO(small office network) and LAN-local area network
Setting up a home network went much more smoothly since I was prepared for a few things
beforehand, no matter which option i choose. Although all networking kits come with adapters
and the other components i needed, such as phone line cables or USB cables, i still wanted to have
a few other things worked out before i plugged anything in.
Equipments I used in networking
RJ45 connectors for connecting on the end sides of cables
CAT5 cables
Climping tools
Network interface cards among others
I followed the steps below while trying to put up networks
Visiting the home networking company's Web site and make sure you have the most current drivers
for your operating systems. You might have Windows Mellenium on your PCs at home, for
instance, and you may not get the right drivers for Millennium on the CD bundled with the
networking kit.
Have your Windows installation CDs handy for each PC to be networked; you may need to install
Windows' own network drivers while setting up your home network.
Choose a name for your network (also referred to as a workgroup). Something descriptive is
usually best, such as your family name or the name of your small business. Wireless networks will
also need another name (a network identification code or SSID, which stands for Service Set
Identifier). It doesn't matter if the workgroup name and SSID are the same.

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Decide on unique names for each computer. Although you can use literal, descriptive names like
"Office" or "Games," you might as well be creative.
Web designing,
I also got skills in web designing using Dreamweaver for designing user interface and mysql to
connect to the databases. I gained valuable experience in making connections to the database and
creating sites.
I started on installing Wampserver and mastering commands using mysql console. I also practiced
CMS designing for some websites like wordpress.Joomla,drupal among others and also covering
web hosting and domain name registration. For hosting we used infopoint and it was the one we
used for domain name registration.
Procedures I used to install Word press on wampserver
Setting Up a DatabaseforWordPress
I first step I used was to setup database in WampServer, it comes with phpMyAdmin, a web based
application to manage MySQL databases. Click on the Wampserver icon in windows taskbar and
then click on phpmyadmin. phpMyAdmin opened in a new browser window.i Clicked on
Databases in phpmMyAdmin to create a new database for WordPress. Chose a name for my
database and click on Create button.
I Downloaded a copy of WordPress from WordPress.org. Extracted the zip file and copy the
wordpress folder. I used C:wampwww and paste wordpress folder there. You can renamed the
wordpress folder to anything you want for example mysite, wpbeginner, etc. For the sake of this
tutorial, we renamed our wordpress directory to mysite. Now open a web browser and go to:
http://localhost/mysite/ WordPress will inform you that it cannot find a wp-config.php file. Click
on the Create a Configuration File button to create it On the next screen, provided database
information. The database name will be the one that you selected. In our case, we called it test_db.
On the next screen, fill out the installation form. You need to provide a title for your website,
choose an admin username and password, and provide admin email address. Finally press the
Install WordPress button

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Graphics designing using Adobe illustrator and photoshop
I got skills in photoshop CS3 through creating attractive images, editing pictures and mastering all
tools used.
How I changed a photo background
I got interested in Photoshop when I realized that it could pluck a person out of a photo and then
paste him/her onto a totally new background, here I used the extract filter function one of the cool
features I learnt. Photoshop has the excellent “Extract” filter built especially for such tasks.
Photoshop CS3 however, no longer features the Extract filter. So we I first looked at how to use
the extract tool to pull off the maneuver, then briefly I enabled the extract filter in CS4 or use an
alternative to the Extract filter. Let’s get working straight away.
I found the Extract filter under the Filter menu. The Extract filter is very useful to cut out or extract
a person/object from the photo and then use it on another photo to change the background of the
original photo. The tool is very simple to use. Although it opens a giant dialog box there is really
no need to be intimidated by it. First off, I went ahead and check the Smart highlighter box right
away. Now chose the highlighter tool and draw around the object you want to extract. I made sure
i covered the edges; this means that the highlight stroke should roughly lie half on the object i
wanted to extract and half on the background.
I duplicated the layer before starting the extract filter. That way, you still had the original image
when extract finishes. Now I used Ctrl + Click on the extracted layer’s thumbnail to load it as a

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selection. I now used Select > Refine Edges to improve the selection and hence the extract. Once
done hit Ctrl + C and then Ctrl + V to get the extracted-refined object on its own layer.
Another program we used in graphics designing is Adobe illustrator; I used it to create business
cards, posters, calendars, flyers among others.
How I created business cards
First thingI did wasto setup print-readybusinesscardsusingIllustratoristo create a new artboard and
set up the size. To create a new artboard, select File -> New from the menuat the top. The dimensions
should be 3.75x2.25" and that includes the 1/8" bleed on each edge. We need to ensure that the raster
effects is set to 300 dpi and color mode is set to CMYK. Once we have all this set, just hit OK.
Next I needed to add our guides that will show where the Bleed, Trim and the Critical Area are.
BLEED AREA: 1/8” on each edge . Where all the background, images, color should extend out to.
TRIM AREA: Showing where the card is going to be cut.
CRITICALMARGIN:1/8” from the trimline.Keepimportantgraphicsandtextwithinthismargintoprevent
anythingtobe close tothe edge ortrimmed off (Tocreate anew guideyouneedtoclickonthe Rulerarea
on the edge of the Illustrator artboard and drag into the document. If you don’t see the Rulers please
select View -> Show Rulers to activate them)

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CHAPTER FOUR:
LIST OF SKILLS GAINED, RECOMMENDATIONS AND CONCLUSION
4.1 Skills I obtained
These included hardware and maintenance, windows installation, networking, customer care
among others.I got experience in transformation of resources for strategic successfulness of the
organization. This involved creation of a good relationship with staff members and clients. It also
involved use of equipments and devices in a well organized manner.
I learnt practical knowledge in principles of information technology through practicing different
activities.
4.2 Internship experience assessment
Basing on the over all IT related activities I performed at Natsi Technologies, I conclude by saying
that the internship was excellent and met my expectations.
In my internship I observed most of the departments in the organization. I analyzed all departments
basing on customer care, management, and general operations.
In my analysis I obtained the following table showing general performance;
Comments on the findings
The findings have showed that Natsi Technologies is performing with a distinction though some
improvement in some departments is needed.
4.3 Recommendations for the problems
I recommend the organization to buy more computers because those ones which exists are not
enough and also to purchase the generator in order to overcome the problem of load shedding.
4.4 Over all conclusion
I had a hand on practical internship applicable and appropriate to my course of Information
Technology. This internship satisfied all my intended objectives and I benefited a lot.

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APPENDICIES
The motherboard
C.P.U fan memory slots